新职业英语1酒店英语ppt课件

1、酒 店 英 语,ENGLISH FOR CAREERS,新职业英语,中国劳动关系学院高等职业技术学院,Unit 9 Laundry Service,酒 店 英 语,新职业英语,Unit 9 Laundry Service,Warming-Up,Reading,Listening,Speaking,4,1,2,3,Writing,5,Project,6,Vocabulary and Structure,7,Listening Script,8,Task 1 Write down the word under its corresponding picture,Suggested Answers,

2、Unit 9 Laundry Service,Task 1 Write down the word under its corresponding picture,Suggested Answers,Unit 9 Laundry Service,Awaistcoat Bdress Csuit Djacket Ehandkerchief Fpajamas Gsweater Hscarf,Task 2 Match each of the English expressions with its Chinese version,Unit 9 Laundry Service,A,G,B,H,D,E,C

3、,F,Task 3 Below are signs for laundry. Please match each sign with its corresponding meaning. Then try to add one more sign and its meaning,Suggested Answers,Unit 9 Laundry Service,Task 2 Below are signs for laundry. Please match each sign with its corresponding meaning. Then try to add one more sig

4、n and its meaning,Suggested Answers,Unit 9 Laundry Service,A3 B4 C5 D6 E2 F1,Task 1 Try to answer the following questions before you read the passage,Do you usually wash your clothes in a laundry? Why or why not? 2. Have you ever seen a laundry ad? What do you think such an ad usually includes,Readi

5、ng,Unit 9 Laundry Service,Reading,I usually wash my clothes by myself because it is cheap and convenient. But I have some clothes washed in a laundry if they should be dry cleaned, for example, a cashmere coat and a wool suit,Suggested Answers,1. Do you usually wash your clothes in a laundry? Why or

6、 why not,Unit 9 Laundry Service,Reading,A laundry ad usually includes the name, place, and telephone of the laundry, service it provides, price list, and special discount,Suggested Answers,2. Have you ever seen a laundry ad? What do you think such an ad usually includes,Unit 9 Laundry Service,Sarahs

7、 Place,1. Address: 1# Shamian 4th. St., Guangzhou, 510130, China Email: Tel: 86Laundry service Our modern laundry facilities have provided first-rate laundry service for many of Guangzhous five-star hotels in the last decade. And we have newly opened “Sarahs Laundry Service.” While on

8、Shamian Island, you can now enjoy top-quality laundry service and superb customer service. Sarahs Laundry Service is here to serve youwhatever you need,Reading,Unit 9 Laundry Service,Sarahs Place,2. Special discounts 20% discount for your babys laundry,Reading,Unit 9 Laundry Service,Sarahs Place,3.

9、Pick-up and delivery service Clients on Shamian Island (staying at the White Swan or Victory Hotel)please call us or stop by Sarahs Place, and we will pick up your laundry and deliver it back to you promptly. For clients not on Shamian Island (staying at China Hotel, South America Grand Hotel, etc)W

10、e offer the same quick and reliable service. However, we advise you to please collect a large quantity of laundry. Its a good idea for several families to request our laundry service at the same time. That way we can come by and collect many bags of laundryin one trip. This cuts down on travel costs

11、 back and forth. For smaller, individual family laundry service orders, please consider paying the traveling expenses,Reading,Unit 9 Laundry Service,Sarahs Place,4. Prices and conditions If you want a laundry receipt, please click here, fill out the form and bring it to Sarahs Place. If your particu

12、lar item does not appear on our price chart, please let us know and we will gladly provide you a price. We can service any request. Our goal is to make your stay in Guangzhou as pleasant as possible. Need something special? Just let us know,Reading,Unit 9 Laundry Service,first-rate,adj. 一流的,e.g. I l

13、ooked up information of first-rate hotels in China in the hope of getting a job. 我查询了中国一流酒店的信息，希望能找到一份工作,e.g. The food here is absolutely first-rate. 这儿的食物绝对是一流的,Reading,Unit 9 Laundry Service,stop by,顺便走访,e.g. Could you stop by the store on the way home for some bread? 你回家路过商店时买些面包好吗？ e.g. Ill stop

14、 by this evening for a chat. 我今晚想过去聊聊,Reading,Unit 9 Laundry Service,deliver,v. 送递,e.g. We promise to deliver milk to each household before 6 in the morning. 我们承诺早晨6点之前把牛奶送到每家每户。 e.g. Make sure you must have the laundry delivered to the guests rooms by 6 pm. 一定要在晚上6点之前把洗好的衣物送到客人的房间,Reading,Unit 9 La

15、undry Service,promptly,adv. 迅速地；快速地,e.g. She promptly forgot all about it. 她很快就忘掉了所有这一切。 e.g. Reading her boy friends message of proposal, Linda promptly called back saying yes. Linda读到男友的求婚留言后，马上回电话接受了求婚,Reading,Unit 9 Laundry Service,a quantity of,大量的,e.g. They found a large quantity of food in th

16、e cave. 他们在山洞里发现了大量的食物。 e.g. A huge quantity of drugs were found in the young mans home. 这个年轻人的家里发现了大量毒品,Reading,Unit 9 Laundry Service,individual,adj. 单独的；个人的,e.g. We interviewed each individual member in the community. 我们采访了这个社区的每一个人。 e.g. There was no respect for individual freedom. 在这个国家没有对个人自由的

17、尊重,Reading,Unit 9 Laundry Service,particular,adj. 特定的；某一的,e.g. Is there a particular type of book he enjoys? 他特别喜欢的哪一类图书吗？ e.g. There is one particular person Id like you to see. 我想让你见见某个人,Reading,Unit 9 Laundry Service,SRAH洗衣店,1. 地址：中国广州沙面第4 大街1 号，510130 电子邮件： 电话： 86洗衣服务 我们拥有现代化的洗衣设备，

18、十年间为广州多家五星级酒店提供了一流的洗衣服务。现在我们在沙面岛新开了一家Sarah 洗衣店，您可以享受上乘的洗衣服务和优质的顾客服务。Sarah 洗衣店在这里随时为您服务满足您的各种要求,Reading,Unit 9 Laundry Service,SRAH洗衣店,2. 优惠项目 婴儿衣物8 折优惠,Reading,Unit 9 Laundry Service,SRAH洗衣店,3. 取衣送衣服务 在沙面岛的顾客（入住白天鹅宾馆或胜利宾馆的顾客）请直接给我们来电或光顾本店，我们会收取您的待洗衣物并及时洗净送回。对于非沙面岛的顾客（入住中国大酒店、南美大酒店等酒店的顾客），我们提供同样快捷可靠的

19、服务。但是，我们建议您送来量多一点的待洗衣物，最好几个家庭同时要求我们的洗衣服务，这样我们可以一次性上门收取很多的待洗衣物，可以减少来回路上的成本。对于只有少量衣物的单个家庭，如果需要我们的洗衣服务，请自付车旅费用,Reading,Unit 9 Laundry Service,SRAH洗衣店,4. 价格及特殊情况 如需洗衣收据，请单击这里，填好表格，送到Sarah 洗衣店。如果您需要清洗的某件物品没有包括在我们的价目表里，请与我们联系，我们将很乐意为您提供价格。我们可以满足您的任何请求。我们的目标是让您在广州的旅行尽可能愉快满意。还有什么特殊要求吗？与我们联系吧,Reading,Unit 9

20、Laundry Service,Task 2 Decide if the following statements are true (T) or false (F) according to the passage,Reading,Unit 9 Laundry Service,1. The passage might be part of an advertisement. 2. You can call or email the laundry if you have any questions. 3. The clients who stay at the hotels not on S

21、hamian Island will have to pay travel fees to the laundry place. 4. There are only special discounts for babys laundry,T,T,F,T,Task 3 Choose the best answer for each question according to the passage,Reading,Unit 9 Laundry Service,1. Sarahs Place is located in _. A. Shamian B. White Swan Hotel C. Ch

22、ina Hotel D. South America Grand Hotel 2. If you are staying at the Victory Hotel, you can_ . A. have your laundry done free of charge B. call the laundry place to have your laundry collected C. have your laundry done by yourself D. have a special discount,A,B,Task 3 Choose the best answer for each

23、question according to the passage,Reading,Unit 9 Laundry Service,3. If you are staying at the China Hotel, you _. A. have to put your laundry by yourself in the laundry place B. have to pay travel expenses C. will not have express service D. had better collect a lot of laundry at one time 4. If you

24、want to have your socks washed, which is not listed on the price chart, you need to _ A. wash them by yourself B. discuss the price with the laundry C. enquire about the price D. fill out a form,D,C,Task 4 Suppose you are a staff working in Sarahs Place. Now it is low season. You are talking about t

25、aking more measures to attract customers. Work in groups of 4 or 5. Discuss how you can attract more customers in terms of special discounts, laundry collection and delivery, etc,Reading,Suggested Answers,Unit 9 Laundry Service,Suggested answers,Special discounts: 50% off for socks and stockings; 10

26、% off for two suits; 15% off for winter clothes; 5% off for express service,Reading,Laundry collection instead he went directly to work. 5. A hotel is a home away from home for_ (travel) who need food, drink and rest,expensive,collection,confusion,advice,travellers,Vocabulary and Structure,Task 3 Co

27、mplete each sentence with the correct form of the word in the box,quantity regular shrink deliver remove,Unit 9 Laundry Service,The staff in the Housekeeping Department meet together _to discuss their work. 2. The train transported a huge _of food for the capital every day. 3. What I want is to have

28、 the problem_ secretly. 4. You promised to_ the laundry within 48 hours, but its already three days. 5. My silk dress _after you washed it. Whats the problem,regularly,quantity,removed,deliver,shrank/has shrunk,Vocabulary and Structure,Task 4 Make sentences with the same pattern as is shown in the e

29、xamples,Unit 9 Laundry Service,1. take/me/three hours/finish the task _ 2. take/one hour/have the car washed _,It took me three hours to finish the task,It takes one hour to have the car washed,Vocabulary and Structure,Task 4 Make sentences with the same pattern as is shown in the examples,Unit 9 La

30、undry Service,3. turn-down service/take/about one hour _ 4. take/the police/a week/find the murderer _ 5. regular service/take/longer time _,Turn-down service takes about one hour,It took the police a week to find the murderer,Regular service takes longer time,Vocabulary and Structure,Task 5 Choose

31、the best Chinese translation for each sentence,Id like this sweater washed by hand in cold water. It might shrink otherwise. A. 我想用凉水洗这件毛衣，否则它可能褪色。 B. 我希望用冷水手洗这件毛衣，否则它可能缩水。 C. 我喜欢用手在冷水中洗这件毛衣，因为它容易缩水。 D. 我想用冷水手洗这件毛衣，如果不这样，它可能褪色,B,Unit 9 Laundry Service,Vocabulary and Structure,Task 5 Choose the best

32、Chinese translation for each sentence,2. That way we can come by and collect many bags of laundryin one trip. A. 一路下来我们可以来收上很多袋需要洗的衣物，一趟就可以了。 B. 从那条路过来，我们可以一趟就收上很多袋要洗的衣物。 C. 这样，我们可以过来收上很多袋需要洗的衣物，一趟就可以了。 D. 这样，我们可以在旅途中顺便过来收上很多袋需要洗的衣物,C,Unit 9 Laundry Service,Vocabulary and Structure,Task 5 Choose the

33、 best Chinese translation for each sentence,3. If your particular item of clothing does not appear on our price chart, please let us know and we will gladly provide you a price. 如果您某件衣物的价钱没有包括在我们的价目表上，请 告诉我们，我们将乐意告知您其价格。 B. 如果您的特殊衣物不在我们的价目表上，请告诉我们， 我们将乐意告知您其价格是多少。 C. 如果您某件特殊的衣物的价钱没有出现在我们的价目表 上，请告诉我们

34、，我们将乐意告知您其价格。 D. 如果您某件衣物的价钱没有在我们的价目表上，请告诉 我们，我们会高兴地和您协商价钱,A,Unit 9 Laundry Service,Vocabulary and Structure,Task 5 Choose the best Chinese translation for each sentence,4. We cant be held responsible for shrinkage or color running. A. 我们将不对掉线或掉色负责。 B. 我们对缩水或串色概不负责。 C. 我们不能被要求对缩水和掉色负责。 D. 我们对缩水和掉色概不负

35、责,D,Unit 9 Laundry Service,Task 1 Listen to five short dialogs and decide what each dialog is about and mark () where appropriate,Listening Script,Script Dialog 1: Guest: Id like this sweater washed by hand in cold water. It might shrink otherwise. Attendant: Yes, madam. Ill make a note of that,Dial

36、og 2: Attendant: What kind of stain is it, sir? Guest: I spilled some coffee on the suit,Unit 9 Laundry Service,Script: Dialog 3:Guest: Can I have my laundry back this evening? Im going to a party. Attendant: Then Id like to suggest the express laundry service. It takes only three hours,Task 1 Liste

37、n to five short dialogs and decide what each dialog is about and mark () where appropriate,Listening Script,Script: Dialog 4:Guest: Id like this dress dry-cleaned. Attendant: No problem, madam. Anything else I can do for you,Dialog 5: Guest: Theres a tear in my jacket. Can you possibly mend it? Atte

38、ndant: Im sorry, sir. Im afraid we dont have this kind of service,Unit 9 Laundry Service,Task 2 Listen to a conversation between a guest and the Room Center clerk. Complete each statement according to what you hear,Listening Script,Script Clerk (C): Room Center. How may I help you? Guest (G): Hello.

39、 Id like to know if you deal with laundry. C: Yes, madam. What can we do for you? G: Well, I have some clothes to be washed. Can your people come and pick up my laundry? C: Certainly, madam. Did you put your laundry in the laundry bag? G: Laundry bag? Where is it? C: Its in the wardrobe. G: OK, Ill

40、do that. And then C: Then you need to fill out a laundry list. Its in the left drawer of the desk,Unit 9 Laundry Service,Listening Script,Script G: Yes, I see. By the way, could you tell me how much you charge for each item? C: Madam, the laundry list actually includes the price list. You may refer

41、to it. G: All right. Also I have a dress that needs dry cleaning. I spilt some wine on it and I need to wear it this evening. C: Mm, we can have it dry-cleaned and back to you in about one hour. Is that quick enough, madam? G: Oh yes, absolutely. Were not leaving until 7 oclock. C: Ill send someone

42、up in ten minutes to pick up your laundry, madam. Anything else I can do for you? G: No. Thank you very much for your help,Unit 9 Laundry Service,Task 2 Listen to a conversation between a guest and the Room Center clerk. Complete each statement according to what you hear,Task 4 Listen to a conversat

43、ion between a guest and the floor attendant. Fill in the laundry list with the information you hear,Listening Script,Script Floor attendant (A): Good morning, madam. What can I do for you? Mrs. Perry (P): I want some of my clothes to be washed, but I dont know how to ask for laundry service. Can you

44、 tell me how to do it? A: Sure. First you need to put your laundry in the laundry bag and P: Well, Ive already put it in the laundry bag. See this and the laundry list? Im just a little confused about how to fill out the list. A: Then let me show you how to fill out the laundry list, madam. First of

45、 all, you need to write your name and room number here,Unit 9 Laundry Service,Task 4 Listen to a conversation between a guest and the floor attendant. Fill in the laundry list with the information you hear,Listening Script,Script P: OK. Im Monica Perry in Room 803. And today is Oct. 20th. A: Right,

46、Ms. Perry. What clothes do you want to be washed? P: I have two shirts, a suit, a sweater, and a pair of trousers. A: Then please write the number of each piece of clothing here. But note that this column is for gentlemens clothing and this column down here is for ladies. P: OK. I see. Two shirts and a pair of trousers