质量作用部署课件

QualityFunctionDeployment质量功能展开​QualityFunctionDeployment质量功11.IntroductionofQFDAppearance:1972,Mitsubishi,JapanDeveloping:1984,Xerox,theUnitedStates​1.IntroductionofQFDAppearan2QFDisaplanningtoolusedtofulfillcustomerexpectations.QDFisadisciplinedapproachtoproductdesign,engineering,andproductionandprovidesin-depthevaluationofaproduct.QDFfocusesoncustomerexpectationsorrequirements----thevoiceofthecustomer.​QFDisaplanningtoolusedto32.ThebenefitsofQFDCustomerdriven;Reducesimplementationtime;Promotesteamwork;Providesdocumentation.​2.ThebenefitsofQFDCustomer43.ImplementationofQFDFormationofQFDteam;Collectinformationofcustomerexpectation(voiceofcustomer);Collectinformationoftechnicaldescriptions(voiceoforganization)​3.ImplementationofQFDFormat5BuildtheHouseofQuality;Analyzeandmakeconclusionandsolution.​BuildtheHouseofQuality;​64.HouseofQualityCompositionofHouseofQuality:#LeftWall:顾客需求及其重要度#Ceiling:工程措施#Roof:相关矩阵#Room:关系矩阵#Floor:工程措施重要度和目标价值#RightWall:市场竞争性评估#Foundation:技术竞争性评估​4.HouseofQualityComposition7RoofCeilingRoomFloorFoundationLeftWallRightWall​RoofCeilingRoomFoundationLeft8SymbolsusedinHouseofQuality:●、◎： Strong +9○： Medium +3△： Weak +1Blank:

Norelationship 0ExampleofformingtheHouseofQuality:​SymbolsusedinHouseofQuali9Problem:Thecustomerwouldliketohaveacupofdeliciouscafé.PleasebuildtheHouseofQualitytoindicatehowtofulfillthecustomerexpectations.

​Problem:Thecustomerwouldli10Solution:Collectinformationofcustomerexpectations.e.g. a.Hot;（烫的） b.Goodcolor;（悦目的） c.Fulltaste;（味道丰富的） d.Purecafétaste(sweet);（香味纯正的） e.Cheap;（价廉） f.Goodquantity;（量足） g.Keepingwarm.（保温）​Solution:Collectinformationo11Collectinformationoftechnicaldescriptionsaccordingly.e.g.Temperaturebeforeservice;（上桌时温度）Caffeinepercentage;（咖啡因含量）Tasteandcomposition;（味道、成份）Density;（浓度）Sweetcomposition;（香味成份）Densityofsweet;（香味浓度）Price;（售价）Capacity;（容量）Temperatureafterservice.（上桌后浓度）​Collectinformationoftechnic12Fillthecustomerexpectationstotheleftwallwhilethetechnicaldescriptionstheceiling.Using●,○,△toindicatetheinterrelationshipbetweentheleftwallandtheceiling.​Fillthecustomerexpectations13上桌时温度咖啡因含量味道成份味道浓度香味成份香味浓度售价容量上桌后温度烫的●悦目○○味道丰富△△●○香味纯正●○价廉●○量足○●保温○●​上桌时温度咖啡因含量味道成份味道浓度香味成份香味浓度售价容量14上桌时温度咖啡因含量味道成份味道浓度香味成份香味浓度售价容量上桌后温度烫的9悦目33味道丰富1193香味纯正93价廉93量足39保温39​上桌时温度咖啡因含量味道成份味道浓度香味成份香味浓度售价容量15Filltherelationmatrix:[rij]=

900000000330000000119300000000093000000000930000000390300000009i:serialnumberofcustomerexpectations,j:serialnumberoftechnicaldescriptions.​Filltherelationmatrix:[rij]16权值烫的30％悦目5％味道丰富15％香味纯正20％价廉15％量足5％保温10％​权值烫的30％悦目5％味道丰富15％香味纯正20％价廉15％17技术要求的重要度权值“上桌时温度”的相关程度重要度烫的30％99×30％＝2.7悦目5％33×5％＝0.15味道丰富15％11×15％＝0.15香味纯正20％00价廉15％00量足5％00保温10％33×10％=0.3合计：2.7+0.15+0.15+0+0+0+0.3=3.3​技术要求的重要度权值“上桌时温度”的相关程度重要度烫的30％18上桌时温度咖啡因含量味道成份味道浓度香味成份香味浓度售价容量上桌后温度重要度50.40.90.9合计：11.1上桌时温度咖啡因含量味道成份味道浓度香味成份香味浓度售价容量上桌后温度重要度%29.73%2.70%12.16%4.05%16.22%5.41%13.51%8.11%8.11%​上桌时温度咖啡因含量味道成份味道浓度香味成份香味浓度售价容量19结论制定质量目标或进行质量改进，应该率先从“上桌时的温度”着手，其次为“香味成分”、“售价”、“味道成分”等。这样，质量目标的制定或改进，基本符合客户的要求。​结论制定质量目标或进行质量改进，应该率先从“上桌时的温度”着20ExperimentalDesign试验设计​ExperimentalDesign试验设计​21LearningOutcomesWhatisexperimentaldesign?ReviewofsomestatisticsHypothesesandttest​LearningOutcomesWhatisexper221.ExperimentalDesignAnyexperimentthathasflexibilitytomakedesiredchangesintheinputvariationofaprocesstoobservetheoutputresponse.​1.ExperimentalDesignAnyexpe23Theprimarygoalsofadesignedexperimentareto:Determinethevariablesandtheirmagnitudethatinfluencestheresponse;Determinethelevelsforthesevariables;Determinehowtomanipulatethesevariablestocontroltheresponse.​Theprimarygoalsofadesigne242.ReviewofstatisticsMean:Standarddeviation:​2.ReviewofstatisticsMean:​25​​26Ifthesamplesizenapproachesinfinity(∞),thevarianceofthesampleapproachesthevarianceofthepopulation.​Ifthesamplesizenapproache27Theagesofthetreesare:

10,8,12,15yearsold.11.2526.7538.922.99​Theagesofthetreesare:

10,283.hypotheses​3.hypotheses​29生活中的辛苦阻挠不了我对生活的热爱。12月-2212月-22Friday,December30,2022人生得意须尽欢，莫使金樽空对月。11:02:4711:02:4711:0212/30/202211:02:47AM做一枚螺丝钉，那里需要那里上。12月-2211:02:4711:02Dec-2230-Dec-22日复一日的努力只为成就美好的明天。11:02:4711:02:4711:02Friday,December30,2022安全放在第一位，防微杜渐。12月-2212月-2211:02:4711:02:47December30,2022加强自身建设，增强个人的休养。2022年12月30日11:02上午12月-2212月-22精益求精，追求卓越，因为相信而伟大。30十二月202211:02:47上午11:02:4712月-22让自己更加强大，更加专业，这才能让自己更好。十二月2211:02上午12月-2211:02December30,2022这些年的努力就为了得到相应的回报。2022/12/3011:02:4711:02:4730December2022科学，你是国力的灵魂；同时又是社会发展的标志。11:02:47上午11:02上午11:02:4712月-22每天都是美好的一天，新的一天开启。12月-2212月-2211:0211:02:4711:02:47Dec-22相信命运，让自己成长，慢慢的长大。2022/12/3011:02:47Friday,December30,2022爱情，亲情，友情，让人无法割舍。12月-222022/12/3011:02:4712月-22谢谢大家！生活中的辛苦阻挠不了我对生活的热爱。12月-2212月-2230QualityFunctionDeployment质量功能展开​QualityFunctionDeployment质量功311.IntroductionofQFDAppearance:1972,Mitsubishi,JapanDeveloping:1984,Xerox,theUnitedStates​1.IntroductionofQFDAppearan32QFDisaplanningtoolusedtofulfillcustomerexpectations.QDFisadisciplinedapproachtoproductdesign,engineering,andproductionandprovidesin-depthevaluationofaproduct.QDFfocusesoncustomerexpectationsorrequirements----thevoiceofthecustomer.​QFDisaplanningtoolusedto332.ThebenefitsofQFDCustomerdriven;Reducesimplementationtime;Promotesteamwork;Providesdocumentation.​2.ThebenefitsofQFDCustomer343.ImplementationofQFDFormationofQFDteam;Collectinformationofcustomerexpectation(voiceofcustomer);Collectinformationoftechnicaldescriptions(voiceoforganization)​3.ImplementationofQFDFormat35BuildtheHouseofQuality;Analyzeandmakeconclusionandsolution.​BuildtheHouseofQuality;​364.HouseofQualityCompositionofHouseofQuality:#LeftWall:顾客需求及其重要度#Ceiling:工程措施#Roof:相关矩阵#Room:关系矩阵#Floor:工程措施重要度和目标价值#RightWall:市场竞争性评估#Foundation:技术竞争性评估​4.HouseofQualityComposition37RoofCeilingRoomFloorFoundationLeftWallRightWall​RoofCeilingRoomFoundationLeft38SymbolsusedinHouseofQuality:●、◎： Strong +9○： Medium +3△： Weak +1Blank:

Norelationship 0ExampleofformingtheHouseofQuality:​SymbolsusedinHouseofQuali39Problem:Thecustomerwouldliketohaveacupofdeliciouscafé.PleasebuildtheHouseofQualitytoindicatehowtofulfillthecustomerexpectations.

​Problem:Thecustomerwouldli40Solution:Collectinformationofcustomerexpectations.e.g. a.Hot;（烫的） b.Goodcolor;（悦目的） c.Fulltaste;（味道丰富的） d.Purecafétaste(sweet);（香味纯正的） e.Cheap;（价廉） f.Goodquantity;（量足） g.Keepingwarm.（保温）​Solution:Collectinformationo41Collectinformationoftechnicaldescriptionsaccordingly.e.g.Temperaturebeforeservice;（上桌时温度）Caffeinepercentage;（咖啡因含量）Tasteandcomposition;（味道、成份）Density;（浓度）Sweetcomposition;（香味成份）Densityofsweet;（香味浓度）Price;（售价）Capacity;（容量）Temperatureafterservice.（上桌后浓度）​Collectinformationoftechnic42Fillthecustomerexpectationstotheleftwallwhilethetechnicaldescriptionstheceiling.Using●,○,△toindicatetheinterrelationshipbetweentheleftwallandtheceiling.​Fillthecustomerexpectations43上桌时温度咖啡因含量味道成份味道浓度香味成份香味浓度售价容量上桌后温度烫的●悦目○○味道丰富△△●○香味纯正●○价廉●○量足○●保温○●​上桌时温度咖啡因含量味道成份味道浓度香味成份香味浓度售价容量44上桌时温度咖啡因含量味道成份味道浓度香味成份香味浓度售价容量上桌后温度烫的9悦目33味道丰富1193香味纯正93价廉93量足39保温39​上桌时温度咖啡因含量味道成份味道浓度香味成份香味浓度售价容量45Filltherelationmatrix:[rij]=

900000000330000000119300000000093000000000930000000390300000009i:serialnumberofcustomerexpectations,j:serialnumberoftechnicaldescriptions.​Filltherelationmatrix:[rij]46权值烫的30％悦目5％味道丰富15％香味纯正20％价廉15％量足5％保温10％​权值烫的30％悦目5％味道丰富15％香味纯正20％价廉15％47技术要求的重要度权值“上桌时温度”的相关程度重要度烫的30％99×30％＝2.7悦目5％33×5％＝0.15味道丰富15％11×15％＝0.15香味纯正20％00价廉15％00量足5％00保温10％33×10％=0.3合计：2.7+0.15+0.15+0+0+0+0.3=3.3​技术要求的重要度权值“上桌时温度”的相关程度重要度烫的30％48上桌时温度咖啡因含量味道成份味道浓度香味成份香味浓度售价容量上桌后温度重要度50.40.90.9合计：11.1上桌时温度咖啡因含量味道成份味道浓度香味成份香味浓度售价容量上桌后温度重要度%29.73%2.70%12.16%4.05%16.22%5.41%13.51%8.11%8.11%​上桌时温度咖啡因含量味道成份味道浓度香味成份香味浓度售价容量49结论制定质量目标或进行质量改进，应该率先从“上桌时的温度”着手，其次为“香味成分”、“售价”、“味道成分”等。这样，质量目标的制定或改进，基本符合客户的要求。​结论制定质量目标或进行质量改进，应该率先从“上桌时的温度”着50ExperimentalDesign试验设计​ExperimentalDesign试验设计​51LearningOutcomesWhatisexperimentaldesign?ReviewofsomestatisticsHypothesesandttest​LearningOutcomesWhatisexper521.ExperimentalDesignAnyexperimentthathasflexibilitytomakedesiredchangesintheinputvariationofaprocesstoobservetheoutputresponse.​1.ExperimentalDesignAnyexpe53Theprimarygoalsofadesignedexperimentareto:Determinethevariablesandtheirmagnitudethatinfluencestheresponse;Determinethelevelsforthesevariables;Determinehowtomanipulatethesevariablestocontroltheresponse.​Theprimarygoalsofadesigne542.ReviewofstatisticsMean:Standarddeviation:​2.ReviewofstatisticsMean:​55​​