TIBCOBPM方案介绍1课件

议程TIBCO公司介绍BPM概念TIBCO业务流程管理案例分析TIBCO简介成立于1985年，总部在美国加州的PaloAlto消息中间件(MOM)、企业应用整合(EAI)、电子商务整合(B2B)、企业服务总线(ESB)、业务流程管理(BPM)、复杂事件处理(CEP)、业务活动监控(BAM)、主数据管理(MDM)、实时商业智能(RTBI)全球范围:4000+客户,2200+员工,50+分支机构,175+全球合作伙伴主要的垂直行业:金融服务,电信,能源,零售,制造,公共部门,生命科学近期财务状况:2010财年:$7.5亿研发投入:收入的25%–业界研发投入最高的软件公司之一现金:~$5.5亿获得最多的认同和褒奖:Gartner,IDC,Forrester等中国机构：北京、上海、台北、香港；北京研发支持中心(300人)全球首位的独立业务整合软件公司TIBCO软件最高的市场份额，最高收益，最高的持续利润率业界分析家认可和最高褒奖:Gartner,IDC,Forrester,etc.被证明的技术革新者：最高的研发投资额超过3500家客户，二十年的业务整合经验服务生态系及技术合作伙伴全球首位的独立业务整合软件公司TIBCO中国研发中心2005年建立中国研发中心(TIBCOCDC)；CDC现共有工程师将近300人；CDC负责全球产品研发、技术支持，以及中国区的本地化实施服务。TIBCO是应用整合平台软件的领导厂商Gartner:企业后台应用项目的应用基础架构软件评测(2010年第四季度)综合完备的产品线具有强大功能，解决系统整合和面向服务架构问题，并拥有业界革新性的ActiveMatrix容器技术。TIBCO是业务流程管理(BPM)的领导厂商ForresterWave报告:以人工处理为中心的业务流程管理软件套件,2008年三季度StockPerformance经过验证的产品和方案全球最大100家企业中的47家为TIBCO客户*Byannualrevenuesexceptforinvestmentbankingwhichismeasuredbyassets零售银行—前20大中的17家快速消费品—前10大中的5家能源—前10大中的5家高科技制造—前20大中的15家投资银行—前10大中的9家传统制造业—前10大中的5家制药—前10大中的6家电信—前10大中的8家运输—前10大中的4家超过3000家客户制造能源电信金融物流运输RetailBankingCustomerOrientedArchitecturePersonalizationservicesUniversalcustomerviewandmanagementMulti-channeluniformcustomerinteraction(PCIM)NewService&ProductOfferingsTimetoMarketBackofficefulfillmentprocessesCoreBankingProcessIntegration,Automation&ManagementOrderfulfillmentmanagementStraightThroughProcessingFronttoBackofficeintegrationandmonitoringElectronicManufacturingRapidproductdevelopment,timetomarket,productfitness-for-purposeEvent-basedTransactionMonitoringE.g.high-valuepaymentsRegulatorySupportSEPA,TARGET2TIBCOiProcessFinancialServicesCustomersAbbeyNationalABFSABNAmroAlliedIrishBankANZBanestoBankofIrelandBankofQueenslandBarclaysBankCapitalOneCitibankCommonwealthBankofAustraliaDeutscheBankFirstNationalBankFortisBankGlobalHomeLoansHBOSHMLINGNedcorRaboBankSOCXUTIWellsFargoWestpacTIBCOiProcessInsuranceCustomersAegonAGISZorgverzekeringen (Anova)AIGAllianzIrelandAMPAONBangkokInsuranceBlueCrossBlueShieldCIGNAHealthcareCISFortisGroupHBOS(ClericalMedical)HFBCINGAetnaINGLifeMapFreMNServicesMutual&FederalNedcorNordeaLifeNFUMutualNHBCPPSPrudential CorporationRACCSkandiaLifeUnumProvidentUniveVitalInsuranceWinterthurZurichFinancialServicesTIBCOiProcessTelecomsCustomers议程TIBCO公司介绍BPM概念TIBCO业务流程管理案例分析工作流和业务流程管理的不同之处工作流(Workflow):-

仅用来传递和路由电子表单和文档,突出集中于

人工参与的工作流处理，仅具有有限的直通式交易(STP)的能力；

并不非常关心于业务流程完整周期的管理：流程模拟，流程定义，流程执行和流程分析，没有内置的流程管理概念；-有限的可扩展性和可靠性，通常是为部门级应用设计的，仅有限的平台支持；

缺乏应用整合的能力，或通常仅限于影像和文档附件的集成，目的用于这些文件的路由和传递；

通常每个应用专注于某些功能，这些功能不能在宿主应用之外运行，例如：Oracle应用，SAP和其他应用;-功能性集中于提供强大的电子表单功能；

通常应用于非关键应用领域和非利润产出领域。什么是业务流程管理（BPM）?“业务流程管理是一种管理实践，用以管理控制业务的处理环境，以达到改善灵活性和运作效能的目标”“业务流程管理是一种结构化的途径，使用方法、策略、度量标准、管理实践和软件工具来管理和持续优化一个组织的活动和流程”DavidW.McCoy

VP&GartnerFellow

业务流程管理的优点业务流程管理(BPM):-

独立的软件平台用于业务流程的管理、模拟、运行(业务流程及业务规则)和分析，通常用于支持关键业务和有利润产出的流程，支持人对人(P2P),人对应用(P2A)和应用对应用(A2A,直通式交易)的需求；

设计具有非常高的扩展性，用于处理较低的直至非常高的事务量，以及支持大量的用户数；-非常强劲的集成能力，用于连接端到端的业务流程，贯穿运行于不同硬件软件平台环境的多个应用系统

功能性方面着重于提供：a.)高可见性，例如：业务留痕、稽核和预测等…b.)可管理,例如：流程管理，版本控制，流程迁移等…c.)弹性,例如：流程编排，跳转和分支等…

d.)模块化,例如：子流程，编排组装等…e.)集成性，例如：流程中包含EAI步骤，以及同TIBCOBW的连接等…业务流程管理的优点业务流程管理(BPM):-

功能性方面着重于提供：f.)基于规则/应用规则,例如:iProcessDecisiong.)持续改进(TQM),例如:模拟&测试,分析,BusinessFactor,HAWKh.)内置性,例如:iProcessObjects为什么进行业务流程管理？BPM可以：自动化手工过程和流程；提高处理细节的可见性，以如下方式体现：时间周期，执行进度，异常，需要完成的超期（OutofService）任务,等等；提高对标准操作过程（SOPs）的遵从性；整合离散的流程、数据和系统；管理和分析业务流程，以期持续改进；利用现有系统最大化收益和投资回报；议程TIBCO公司介绍BPM概念TIBCO业务流程管理案例分析TIBCOBPM业务的发展需要改善业务流程业务流程需要显示地定义和管理需要合适的技术和专家TIBCO是业务流程管理方面的专业软件及解决方案提供商TIBCO提供最好的产品和专家实现独立的业务流程层Eachcompany’suniquewayofdoingbusinessiscapturedinitsbusinessprocesses.Forthisreason,businessprocessesarerapidlybecomingthemostvaluablecorporateasset.BPMprovidescompaniesanabilitytomodel,manageandoptimizetheseprocessesforsignificantgain.-VivekRanadivé,ChairmanandCEOofTIBCO

分析家认为TIBCO是BPM领导厂商2007年三季度Seat

Allocation

(Upgrade,

Waitlist)Catering

ServicesAdminMaintenanceAward

BookingsInterconnect

FlightsBaggage

Transfer业务流程是人和应用的交互管理复杂性开发管理和维护这些流程是不容易的PeopleApplicationsCallCentreTicketingFlight

OperationsBoardingReservationsCheckInCustomerFlightsReservationCateringAsiaMiles3rdpartiesProcessThisisjustonepaththroughabusinessprocessItisrelativelysimpleOrganisationshave100softypesofprocessesAndrun1000sofinstancesofeachday建立独立的流程层人员工管理者合作伙伴客户供应者公众系统CRMHRERPSCMLegacyWEBiProcessSuiteBPM+SOA=最优方案BusinessIntegrationLayerServiceServiceServiceServiceProcessServiceAppsAppsAppsAppsAppsAppsAppsServiceServiceProcess可以在集成层面增加新的应用持续增加新的服务以支持新业务非-TIBCO服务可以通过RAS环境被TIBCO访问流程可以在任意时间交付，支持新业务需求业务流程可以管理跨业务单元的人、流程和应用ProcessProcessProcess应用可以直接被BPM层所用或者通过业务整合层面更有效整合服务以符合工业标准的方式呈现People管理人和资产BPM利用企业所有资产TIBCO’sBPM和集成方案可以独立运行，并可以根据客户需求配合使用BPMReferenceArchitectureTIBCOBusinessStudioTIBCO®iProcessSuite执行定义集成监控&分析呈现iProcessEngine(iPE)iProcessDecisions(RuleEngine)iProcessDecisionsStudioiProcessModeler(SPD)iProcessPlug-ins(EAIPlug-ins)BPMConnectors(BW-Plus)iProcessSpotfire/HAWKiProcessAnalytics(SPM)iProcessMonitor(SWIP)iProcessConductorOrchestratoriProcessConductorOrderManagerOrchestrationiProcessClient(Win32/ASP/JSP)iProcessVBAClient编排TIBCOBusinessStudioiProcessEngine(iPE)iProcessDecisions(RuleEngine)iProcessDecisionsStudioiProcessModeler(SPD)iProcessPlug-ins(EAIPlug-ins)BPMConnectors(BW-Plus)iProcessSpotfireiProcessAnalytics(SPM)iProcessMonitor(SWIP)iProcessConductorOrchestratoriProcessConductorOrderManagerOrchestrationTIBCO®iProcessSuite–可选组件iProcessClient(Win32/ASP/JSP)iProcessVBAClient执行定义集成监控&分析呈现编排iProcessEngineClustered,Self-CorrectingArchitectureMessageQueueshandleInteractionsbetweenComponentsSentinelsMonitorServerExecutables&RestartFailedInstancesIntegratedwithTIBCO’sHAWKMonitoringConsoleSupportforMultiplePlatforms

&DatabasesWindowsXP,2003;

Sun,AIX,HP-UX;

RedHatLinux;Oracle,SQLServer,DB2IndependentPerformance

&ReliabilityBenchmarks7.9Mstepsperhour30,000concurrentusersNon-StopBPMEngineiProcessDecisionsOptimizedforBPMHigherPerformancedesignedforBPMDecisionSupportv.DecisionAutomationRETE-basedenginesdesignedfor

expertsystems.PoorfitforBPM.TargetsBusinessUserIDErequiresnoprogrammingSpreadsheetParadigmRuleAnalysisVerifyAmbiguity,Completeness

&ConsistencyStandards-basedJava&WebServicesinterfaceDynamic,AgileProcessesRulesManagerBusinessProcessModelingandSimulationStandardsbasedXPDL2.0BPMN1.0DatamodelingUML2.0ServicediscoveryandintegrationTemplatesanddiagramfragmentsSimulation:Graphicalreports(HTMLorPDF)BasereportsprovidedallowcomparisonofdifferentsimulationsUserscanaddtheirowncustomerreportsImportandexport:ARISToolset6andBusinessArchitect7processdefinitionscanbeimported.AWizarddrivenimportcapabilityprovidesmechanismtoimportalienprocessdefinitionsXPDLBPELAutomaticprocessdocumentationDeployment,VersionControlandlifecyclemanagementiProcessModelerModelAllProcessInteractionsEncompassesPeople,Systems&BusinessRulesNocodinginvolvedSupports…Structured&Ad-HocProcessingRe-usableFragmentsPredictionOn-the-FlyModificationsVersioning&DevelopmentLifecycleBusinessAgilityAddressees,Deadlines,Priorities,

ProcessFlowsProcessImplementerViewiProcessConductorOrganizeBusinessProcessesaroundGoals“whatistobeachieved”NOT“whatistobedone”.EmpowerBusinessUsersEnablebusinessuserstobuild

on-demandprocessesasan

intrinsicactivityintheirdailywork.DeliverBetterROIthrough

BPMRe-UseSupportforencapsulationofprocessesCoherentstrategyforru-useEnableDynamicBPMat

Run-TimeSupportgoalschangingthrough

thelifeofabusinessprocessBusinessAgilityiProcessSpotfireforProcessReporting&AnalyticsNextgenerationBusinessIntelligenceappliedtoBPMUnderstandimpactofprocessperformanceonthebusinessTargetedatbusinessusersVisualize&interactwithdatatogainnewinsightsandmakebetterdecisionsStandardprocessperformancereportsprovidedDynamicallycreatenewreportsandanalysisCombineprocessdatawithbusinessdataUser-definedKPI’sHyperlinkstoDriveAnalysisWorkflowUserAnnotationsandGuidedAnalyticsMultiplePagesofInformationNumerousVisualizationMethodsInteractiveFiltersandDataQueryInteractive,User-Driven,Drag-and-DropInterfaceInstantAccesstoDetailsChanginghowpeopleinteractwithinformationFast,In-memoryAnalysisofDataLinkedVisualizationsacrossMultipleDataSourcesAggregationsandHierarchiesdefinedon-the-flySelecttheDeadlineExpiredcasesinaspecificdurationtoseetheoutstandingtasksBarchartofoutstandingcasesgrouptogetherbydurationDragtheCaseStatusfilterfromtheFilterPanelontothedroptargetoverthebarchartVisuallyinteractiveprocessreporting&analyticsBarchartnow“slicedordivided”bycasetype:“deadlineexpired”or“outstandingbutnotexpired”ExtensibletemplatesdefinereportsandanalysisExtensibletemplatesdefinevisualreportingandanalyticsindependentofprocessdatacaptureiProcessSpotfireProcessperformancedataCommunitytemplatesOfficialtemplatePersonalizedprocessreportingandanalyticsOperationsManagerDeadlinesareatrisk.Ineedtore-prioritizeworkacrossmyteam.BusinessAnalystByanalyzingtrendsI’veidentifiedaninefficiencyinthebusinessprocess.I’llupdatetheprocessdefinitionsoweareworkingmoreeffectively.BusinessManagerI’mhappywiththeperformanceofournewservicesoI’llreducethethresholdrequirementsformanualapproval.BusinessRulesBusinessStudioOfficialtemplateOutstandingWorkOverviewCompletedCasesOverviewCaseDurationAnalysisCaseActivityAnalysisResourceActivityAnalysisDeadlineAnalysisCommunitytemplate#1OutstandingCases/WorkOutstandingWorkItemsperStepCompletedWorkSummaryCaseDurationCompletionRatesUserProcessingRatesResourceActivityCommunitytemplate#2ActiveWorkSummaryPerUserPerStepDeadlinesDurationCaseStartsvs.ActiveCompletedWorkSummaryDurationsCompletionRatesPerUserBusinessMetricsSystemHealthiProcessAnalyticsIn-depthAnalysisofOperationalTrendsHistorical,ratherthanReal-Time,DataIdentifyProcessWeaknesses–TightlycoupledtoProcessDefinitionOut-of-the-BoxMetrics“HowFast”,“HowOften”,

“HowMany”,“HowMuch”,&“Who”Incorporates…Ad-Hoc,“WhatIf”AnalysisWizards-DrivenUIDataMiningPlanned&AlarmValuesActivity&CommentaryCreationManagementDashboardsContinuousProcessImprovementBPM&SOA–iPE/BWInteractionDesign-Time:TIBCODesignerInterfaceSpecificiProcessActivities:Connection,CaseStart,TriggerEvent,etc.IntrospectProcesses,Fields,etc.iProcessModelerInterfaceIntrospectBWProjectsGraphicalDataMappingRun-Time:NativeiPE-BWIntegrationBWServiceAgentJMSTransportAlso:SOAP;XML;JavaadaptersParticularlyfornon-TIBCO

EAIplatformsiProcessEngine/BusinessWorksIntegrationBPM&SOA–iPE/BWInteraction

EventSensorsProcessInitiators

ControllingProcessRulesIntegrationTasksProcessServicesUserInteractioniProcessClientsOut-of-the-Box,AJAXClient–RichInternetClientFreshLook-and-FeelHighDegreeofUserInteractionExpandedFunctionalityMultipleRolesMultipleFormDesignOptionsBPMFeatures–Suspend/Resume;

Jumps;EventTriggers;

CustomAuditTrail;Prediction;etc.EaseofUseSavedFavoritesImprovedListSearchingUserPreferencesMultipleWindowingConfigurationsBusinessProcesses&ServicesCustomer

ProfileCredit

ScoreAmend

AddressClose

AccountTransaction

HistoryServicesRepositoryBusinessAnalystUpdate

SystemsVersionControlofBusinessProcessesWhenyoumakechangesoncurrentprocess,howtohandletheoutstandingcase?Process#1ver1.0Process#1ver1.1ClosedCasesActiveCasesAtthismoment,someChangesaredefined.NewProcessModelver1.1builtNewcaseswillfollownewBPOutstandingcasescanfollowoldversionornewversionContinuousImprovementLaunchofBPMProjectjuststartingpointtogatherinformationforcontinuousimprovementprocess,howeasyitcanapplychangesandexecute?ModelingExecutionAnalysisAftermodeling,BPExecutionAfterexecution,collectAuditTrailandCaseDataforanalysisAfteranalysis,DEADLINEisrequired..addtoBPmodelProcessImprovementwillbecontinuedScalabilityHowtohandlegrowthofcasesandusers?WorkQueue#1WorkQueue#2WorkQueue#3WorkQueue#4Ifmorecasestobehandledbyengine,#ofdaemonscanbehorizontalscalingtocaterforthechanges.Ifmoreworkloadorusersonsingleworkqueue,WorkQueueDaemoncandedicateforitEvennewWorkQueueisrequired,itcanbeassignedtomanagedbyparticularWorkQueueDaemone-NewBusinessandUnderwritingApplication业务流程应用(员工/客户/合作伙伴)业务流程管理影像//电子内容管理用户界面数据库结构分析&监控系统整合TIBCO方案–主要特点

流程快速配置和部署配置管理工具支持快速和容易地开发业务流程和系统整合应用1e-NewBusinessandUnderwritingApplication图形化的流程定义工具，支持业务流程的快速开发和投产运行ProcessNavigationProcessMapConditionsHumansIntegration

StepsEmailNotificationsTIBCO方案–主要特点

用户操作友好的图形化的流程设计2业务流程管理影像//电子内容管理用户界面数据库结构分析&监控系统整合业务流程应用(员工/客户/合作伙伴)TIBCO方案–主要特点

流程模拟和预测结果e-NewBusinessandUnderwritingApplication流程模拟用于在成本，时间周期和员工要求等方面优化流程3业务流程管理影像