服装营业员销售技巧（sales skills for garment sales）

服装营业员销售技巧（SALESSKILLSFORGARMENTSALES）CLOTHINGSALESSKILLSSOURCEPEARLRIVERDELTAPROCUREMENTNETWORKEVERYSERVICEPERSONNELMUSTREMEMBERABOUT5SPRINCIPLEOFCUSTOMERSERVICESPEED,SMILE,SINCERESMILESINCERITYSMART,NEATRESEARCHSTUDYSALESSERVICESINCLUDEWAIT,RECEIVE,SHOW,INTRODUCE,TRY,CASHINANDSEEOFFONE,WAITINGFORCUSTOMERSWHENACUSTOMERWALKSINTOASTORE,WESHOULDNOD,SMILE,ANDMAKEEYECONTACTWITHCUSTOMERSINASOFTANDGENTLEVOICE,POLITELYSAY,“WELCOME“PLEASEFEELFREETOVISIT“BOTHHANDSARENATURALLYPLACEDINFRONTOFTHEBODY,KEEPINGANAPPROPRIATEDISTANCEWITHTHECUSTOMER,ANDSHOULDNOTBETOOEARLYTOAPPROACHTHECUSTOMER,SOASTOAVOIDCAUSINGPRESSUREANDVIGILANCETOTHECUSTOMERS,ANDSHOULDCHOOSETHERIGHTTIMETOAPPROACHTHECUSTOMERSINCLOSETOTHECUSTOMERBEFORE,DONTSTARELIKETOCATCHUPWITHCUSTOMERS,TOPATROLTHESTOREENVIRONMENT,FINISHINGMESSYGOODS,KEEPTHENATURALATTITUDE,SMILEWHENTHECUSTOMERCALLS,ORSEEASHOPPINGMOOD,FIRSTTOCLEARVOICE,SAID“RIGHTAWAY“,ANDINTHERIGHTWAYOFWALKING,FASTAPPROACHING,ANDSHOWGOODWORKINGATTITUDE,SOTHATCUSTOMERSCANFEELTHEPLEASANTSHOPPINGATMOSPHEREWHENTHEGUESTISLOOKINGATAPARTICULARITEM,WECANUSETHELANGUAGE“THISISTHEMOSTPOPULARSTYLETHISYEAR“OR“THISSTYLEHAS3COLORS“ANDSOONTWO,CUSTOMERRECEPTIONSHOPPINGMALLSSALESPERSONINTHERECEPTIONCUSTOMERTOTHEBODYUPRIGHT,GENTLEEYES,SMILING,ANDGENERALLYDONOTHUMBLEINSERVINGAMASTERORWATCHTHEGUESTSWALKING,NOTSLOPPY,NOTTOBUYGOODSONTHEHEELRUB,THECUSTOMER,THECUSTOMERTOMAINTAINTHEDISTANCEBETWEEN15METERS,NOTTOOCLOSE,NOTTOOFARAWAYTHEPACETOHAVEDISTINCTIVERHYTHMINACLEANMANNER,ANDMAKETHECUSTOMERFEELSERVICEPERSONNELISAKINDOFENTHUSIASM,ANDPAYATTENTIONTOEFFICIENCY,RESPONSIBLE,TRUSTWORTHY1,SEIZETHEBESTOPPORTUNITYTORESPONDTOGREETINGSCUSTOMERSENTERINGTHESTOREFALLINTOTHREECATEGORIES1TOACHIEVETHEPURPOSEOFPURCHASECUSTOMERSINTOTHESTORE,THEGENERALFOCUS,FOOTEDNESS,WENTSTRAIGHTTOAPIECEOFMERCHANDISE,OFFEREDTOPURCHASEREQUIREMENTS,OPERATINGPERSONNELSHOULDBEINTHECUSTOMERGOODSBEFOREAPPROACHING,ACTIVESOFTLYSAY,INTRODUCEGOODS2TOPATROLTHEMARKETGENERALMERCHANDISESALESCUSTOMERSINTOTHESTOREAFTERTHESLOWPACE,WITHANEASYGRACE,LOOKGOODS,SALESPERSONNELSHOULDALLOWCUSTOMERSTOWATCHINARELAXEDATMOSPHEREOFFREEDOM,WHENHEWASONAGOODSHOWINGSATISFACTORYWHENGREETINGA,CUSTOMERTOUCHTHEGOODSORWHATTOSEEANDTOUCHEYESWAVERED,SHOWEDHISINTERESTOFGOODSINGENERAL,THEGOALISNOTCLEAR,BUSINESSPERSONNELSHOULDALSOOBSERVETHECHANGEOFPATIENTB,IFCUSTOMERSTOUCHTHEGOODSCAREFULLYAPPRECIATE,WHILELOOKINGFORMORESIMILARGOODSORMERCHANDISE,THATCUSTOMERINTERESTDEGREEISDEEP,OPERATINGPERSONNELSHOULDBEADROITLYTIMELYCLOSE,GREETING,STRESSEDTHEADVANTAGESOFGOODS,TOBUYEARLYGREETING,WILLDILUTECUSTOMERPURCHASEIDEASANDINTERESTS,ANDEVENMAKECUSTOMERSNERVOUSANDALERTOPPRESSIONPSYCHOLOGY,TOOLATEGREETINGCANMAKECUSTOMERSCOLD,SHOULDSEETHEOPPORTUNITYTOTAKETHEINITIATIVETOGREET3TOVISITORTOWATCHTHEGENERALCUSTOMERSINTOTHESTORE,WALK,TALK,HASNOINTENTIONTOSTOPINTOTHESTORE,SOMECAUTIOUSBEHAVIOR,HESITATINGFORSUCHCUSTOMERSARENOTAPPROACHEDTOTAKETHEINITIATIVETOGREET,ORIFSUDDENLYSTOPWATCHING,ORSHOPTURNAROUND,ANDSEEACOMMODITY,BUSINESSPERSONNELSHOULDTIMELYCONTACT2,THETIMINGVARIESDEPENDINGONTHEAGEANDSEXOFTHECUSTOMERCONTACTYOUNGERMENOROLDERCUSTOMERS,CONTACTWOMENORYOUNGERCUSTOMERSLATER3ANALYZECUSTOMERSEXPRESSIONSANDADOPTDIFFERENTWAYSOFCONTACTINTRODUCTION1WHENACUSTOMERTOUCHESAPRODUCTANDLOOKSUPTOTHESALESPERSON,HESHOULDTAKETHEINITIATIVETOGIVEDETAILSOFTHESERVICE2WHENTHECUSTOMERSTOPS,THESALESPERSONMAKESABRIEFINTRODUCTIONTOWHATTHECUSTOMERISLOOKINGAT3WHENACUSTOMERSEARCHESFORAPARTICULARCOMMODITYFORALONGTIME,THESALESPERSONSHOULDMAKEASELECTIVERECOMMENDATIONINCOMBINATIONWITHTHECUSTOMERSREQUIREMENTS4CUSTOMERANDSALESPERSONVISIONCOLLIDES,THESALESPERSONSHOULDNODTOSAYHELLO,OR,“WHATDOYOUNEED,ICANINTRODUCEITTOYOU“INORDERTOENCOURAGECUSTOMERSTOBUYOURGOODS,THECLERKSHOULDASSOONASPOSSIBLETOUNDERSTANDCUSTOMERNEEDS,TOTHECUSTOMERQUESTIONS,ANDGUIDETHEMTOTELLTHEDESIREDSTYLE,ANDLISTENCAREFULLYTOTHEIRANSWER,CONCEIVEDINSTOCKRIGHTNOWWHICHMEETTHEIRREQUIREMENTSPAYATTENTIONTOTHECUSTOMERSAGE,HOBBIES,PREFERENCES,PAYATTENTIONTOWHATSTYLESCUSTOMERSAREINTERESTEDINCLERKTOBEHAPPYANDCLEARRECOMMENDATIONS,FOREXAMPLE“ITHINKTHISONEISMORESUITABLEFORYOU“EXCELLENTMATERIALDISPLAYPRODUCTS,ANDWILLGIVETHECUSTOMERTOTRYONCLOTHESWITHBOTHHANDSEMOTIONALDEMANDSOFCUSTOMERSANDTHEPEOPLEAROUND,PRAISEDTHEWELLDRESSED,GENEROUS,THELENOVOSPACETHECUSTOMERDOESNOTLOVECLOTHESAWAY,WITHITSSPECIALATTENTIONTOTHEFASHIONSHOWCUSTOMERFAVORITECLOTHINGTIEDTOGETHERBYTHECUSTOMERANDASKTHECUSTOMER“ISTHISALOVE,ORLOVETHATONE“THREE,CLOTHINGINTRODUCTION1,CLOTHINGINTRODUCTIONPRINCIPLEAANDFAMOUSBRANDGOODSFOCUSONTHEPLACEOFORIGINANDTHEREPUTATIONOFTHEENTERPRISEBANDNEWVARIETIESSHOULDBEEMPHASIZEDONITSCHARACTERISTICSC,EMPHASISONQUALITYANDMAINTENANCEKNOWLEDGEOFHIGHENDCLOTHING2,COMBINEDWITHCUSTOMERDEMAND,INTHESTYLE,FABRIC,WORKMANSHIP,COLORANDPRICETOMAKEKEYNOTES3,THEWAYTORECOMMENDANDGUIDECUSTOMERSA,REALISTICINTRODUCTIONB,TAKETHISC,CLOTHINGCONVINCECUSTOMERSFOUR,SEIZETHEOPPORTUNITYTOFACILITATETHEPURCHASE1,CANHELPBUYSEVERALOPPORTUNITIESA,WHENCUSTOMERSFOCUSATOPICONAPARTICULARVARIETYB,WHENCUSTOMERSKEEPASKINGQUESTIONS,TALKING,ANDTHINKINGC,CUSTOMERSLOOKATTHECLOTHINGSIDE,SATISFIEDWITHTHESURFACED,WHENCUSTOMERSSTARTTOPAYATTENTIONTOCLOTHINGPRICESE,CUSTOMERSREPEATEDLYTRYONAGARMENTF,CUSTOMERSBEGINTOCAREABOUTAFTERSALESSERVICE2,TOENABLECUSTOMERSTOIMPLEMENTTHEPURCHASESKILLSA,ASKINGFORAPURCHASESUMUPTHECHARACTERISTICSOFCLOTHESANDTHEAFTERSALESERVICETHATCUSTOMERSRECEIVE,SEIZETHEOPPORTUNITYANDHELPTHECHOICEB,THECHOICEOFCOMMODITYLAWINASUBTLEWAY,GIVEALITTLEHELPTOTHECHOICEOFTHECUSTOMERC,THEHYPOTHETICALPURCHASEMETHODWHENACUSTOMERISINTERESTEDINAPARTICULARGARMENT,THESALESPERSONSHOULDPREPARETHEPACKAGETOENCOURAGETHECUSTOMERTOPURCHASED,STRENGTHSANDCIRCUMVENTWEAKNESSESWHENACUSTOMERLISTSAFEWCONCERNS,THESALESPERSONSHOULDRULEOUTTHECONCERNSANDPERSUADETHEMWITHHISSTRENGTHSE,TOAROUSECUSTOMERPRAISELAWAPPRECIATECUSTOMERSACCORDINGTOCUSTOMERSBODY,SKINCOLOR,EMPHASISONCUSTOMERSBESTAPPLICABILITYF,AFFIRMATION,CUSTOMERPRAISEAFFIRMTHECHOICEOFCUSTOMERSANDCOMPLIMENTCUSTOMERSONTHEIRAESTHETICTASTEANDCULTURALQUALITYG,THELASTCHANCEMETHODWHENAFASHIONISINSHORTSUPPLY,ITISDIFFICULTTOBUYANDINTRODUCEH,FASHIONINTRODUCTIONFORTHESEASONPOPULARPOPULARVARIETIES,EMPHASIZINGTHECURRENTCONSUMERFASHIONFIVE,SALESRELATEDPRODUCTSRECOMMENDEDSKILLSWHENGUESTSDECIDETOBUY,THEYALSORECOMMENDANUNEXPECTEDDOUBLEEFFECTONTHERELATEDPRODUCTSTOTHECUSTOMERHASDECIDEDTOBUYTHEGOODS,IFTHEREARERELATEDPRODUCTSANDATTHISTIMETORECOMMENDIT,THERELATEDMERCHANDISEISALSOVERYEASYTOBESOLDATTHISTIMEEVENIFNOTSELLINGTHERELATEDGOODS,COMMODITIESHAVETOIMPRESSCUSTOMERS,NEXTTOTHESTOREWILLHAVEANOPPORTUNITYTOSELLSIX,SPEAKINGSKILLSWHENRECEIVINGCUSTOMERSEVERYCLERKSHOULDUSETHATTOGRASPTHECUSTOMERSPSYCHOLOGY,TOBUYOURPRODUCTS,ATTHESAMETIMESHOULDRESPECTTHECUSTOMER,MAKEITHAPPYSHOPPINGEVERYCLERKDUTIES,TALKINGTOCUSTOMERS,SHOULDPAYATTENTIONTOTHEFOLLOWINGPOINTSTRYTOAVOIDTHEUSEOFTHEIMPERATIVEMOOD,BUTSHOULDUSEREQUESTTYPEIFYOUCANTUSETHISSTYLEFORYOUTOTRY“INSTEAD,SAY,“CANYOUTRYTHISSTYLE“LESSNEGATIVESENTENCE,MULTIUSECERTAINWORDSFOREXAMPLE,THECUSTOMERASKS,“DOYOUHAVEANYXX“WECANTANSWER“NO“ANDANSWER“WEHAVETHEXXMODEL“USEREQUESTSTATEMENTTOSAYTOSAYTHECUSTOMERASKED,“ISTHEREADISCOUNTONTHISSHIRT“WESHOULDREPLY,“IMSORRY,THISSHIRTISTHELATESTMODELTHISYEARTHEREISNODISCOUNT“TOTALKING,WHILEOBSERVINGTHECUSTOMERRESPONSE,THECORRECTRESPONSEISMADEACCORDINGTOTHECUSTOMERSREACTION,ANDTHECUSTOMERHASTOAVOIDAUTOMATICSPEAKINGTOBUYGOODSLOSTTOUSETHENEGATIVEMETHOD,ADVANTAGESANDDISADVANTAGESCANBEUSEDTHISWAYFOREXAMPLEWHENTHECUSTOMERISHESITANTBECAUSEOFTHEHIGHPRICEOFTHEGOODS,THEGUIDECANUSENEGATIVECORRECTIONTOEXPLAIN,SUCHAS“ALTHOUGHTHEPRICEISALITTLEHIGHER,BUTTHISSHIRTFABRICISTHEBESTNOW“CONSULTANTENGAGEDINSALESWORK,SHOULDPAYATTENTIONTOVIVIDWORDS,EUPHEMISMTONESHOULDSAYMOREPRAISE,THANKYOU,“ASYOUTASTEHIGH“SEVEN,HOWTOSHAKETHEBRIDLEWIREALSOOMEGABRIFYOUAREGREETINGACUSTOMER,WHENANOTHERCUSTOMERCOMESUPTOYOUORASKSYOUQUESTIONS,YOUSHOULDTHEFIRSTSMILEDATHIM,NODDEDANDSAIDYOUHADNOTICEDHIMATTHERIGHTTIME,FINDCOLLEAGUESTOHELPASSOONASPOSSIBLECOLLEAGUESGREETCUSTOMERSAWAY,WESHOULDSAY“IMSORRY,PLEASEWAIT“EIGHT,HOWTODEALWITHDIFFERENTPERSONALITYOFCUSTOMERSCUSTOMERSHAVEDIFFERENTPERSONALITIES,ANDCLASSIFYCUSTOMERSCHARACTERSINDIFFERENTDEGREESHEREARESOMETYPICALEXAMPLES,ANDEXPLAINHOWTODEALWITHTHEMGRUMPYCUSTOMER,THESALESPERSONMAYJUSTGIVEHIMALITTLEWAITING,MAYMAKEHIMANGRYIMMEDIATELYTREATINGTHECUSTOMERASQUICKLYASPOSSIBLEMAKESHIMFEELTHATYOUAREEFFICIENTDIDNOTWANTTOSPEAKTHECUSTOMER,THESALESPERSONMUSTBEFROMTHECUSTOMERSMOVEMENTSANDEXPRESSIONSTODETERMINEWHATHEISMOREINTERESTEDINTHEWHENASKED,TRYTOINDUCEITINACONCRETEWAYSOTHATHECANANSWERITINASIMPLEWAYLOVETALKINGTOCUSTOMERS,IFINTERRUPTEDINTHEMIDDLEOFHISTALK,HEWILLBEVERYUNCOMFORTABLEITISIMPORTANTTOTRANSFERTHESUBJECTTOTHEMERCHANDISEATTHERIGHTTIMESHILLYSHALLYCUSTOMERSINHISEYESTOTURN,ITISDIFFICULTTODETERMINE,THESALESPERSONMUSTTIMELYGIVEDECISIVESUGGESTIONSTOHELPCUSTOMERSTOBUYDETERMINATIONCOMPARISONOFLOVEAIRSCUSTOMERS,SALESTOBEMORERESPECTFULATTITUDE,INTHEHARMLESSSITUATION,TAKETHECUSTOMERISAMUSTSUSPICIOUSCUSTOMER,THESALESPERSONTOCUSTOMERQUESTIONSTOCLEAR,ABSOLUTELYCANNOTHAVEAMBIGUOUSWORDSCUSTOMERSALESPERSONMUSTBEWEALTHYINKNOWLEDGE,ANDFINDTHETOPICHEECHOES,ANDTHENTHEGOODSORDERDETAILNINE,AFTERTHEPAYMENTPACKAGE1,COLLECTPAYMENTETIQUETTEREQUIREMENTSAAFTERRECEIVINGTHEPAYMENTOFTHECUSTOMER,THEAMOUNTSHALLBEREPORTEDANDTHEPAYMENTOFTHEGARMENTPAYABLESHALLBEREITERATEDB,CHANGE,THENUMBEROFDAILYCLEANINGC,THECHANGE,THEBESTUSEOFNEWBANKNOTES,MUSTNOTBEDIRTYROTTEND,CHANGEANDPURCHASEINVOICESTOCUSTOMERSHANDSE,THECHANGETOTHECUSTOMERSHOULDSAY“PLEASEYOURGOODPOINTS“REPEATTHENUMBERF,CHANGE,NOTTORETURNTONUMBERLINGCHAO2,CLOTHINGPACKAGINGREQUIREMENTSAANDFOLDCLOTHESSHOULDBEPACKEDONCLEANCOUNTERWITHOUTSUNDRIESB,COMPLETEWITHAVARIETYOFACCESSORIES,FILLINTHENECESSARYCUSTOMERSERVICESERVICECARDCFILLINTHEDATEOFSALEANDTHENAMEOFTHEPROCESSORONTHECERTIFICATECREDITCARDBEFORELOADINGD,USEAHANDBAGORACOVERBAGTOPACKTHECLOTHES,SOASTOBEBEAUTIFUL,STRONGANDEASYTOCARRYE,FORWOOLENGARMENTS,ITSHOULDBEEXPLAINEDTHATONLYDRYCLEANINGCANBEDONEF,AFTERSERVICE,RETURNPERIODREPEATEDINSTRUCTIONSG,PACKAGINGBAGSTOCUSTOMERSSHOULDBESOLEMN,MUSTNOTBEPLACEDONTHECABINETATWILLTEN,SENDOFFCUSTOMERS1WHENTHECUSTOMERISAWAYFROMTHECABINETOROUTOFTHESTORE,THESALESPERSONSHOULDSAY“BYEBYE“AND“WELCOME“,PLEASECOMEAGAIN“2,IFTHECUSTOMERCARRYINGGOODSFORALONGTIME,SHOULDPAYATTENTIONTOWHETHERTHEREISDIFFICULTY,HELPTHECUSTOMERTOTHEDOORANDCALLTHECAR3THESALESPERSONSHOULDLEAVETHESTOREFOROTHERITEMSELEVEN,DEALINGWITHBUSINESSDISPUTES1,TREATCRITICALCUSTOMERSTREATEACHOTHERPOLITELY,DOTHESTATEOFMINDCALM,TARGETEDINTRODUCTION,ORTOMEETTHECUSTOMERSSENSEOFSELF,ASTRONGPSYCHOLOGICAL,SOTHATITEASETHEATMOSPHERE2,TREATATTITUDERUDECUSTOMERSONEISIMPOLITE,EAGERTOBUYTWOISIRRITABLE,SEETHEPROBLEMEXTREMETHREE,BELONGTOBADQUALITY,STYLECOARSERUFFIANTOMASTERTHEDIFFERENTMEANSOFPERSUASION,RESTRAINTHEIREMOTIONS,ANDSTRIVETOINFECTEACHOTHER,ORMAKEOTHERZICANASHAMED,MUSTNOTBEIGNORED,ORATOOTHFORATOOTH3,TREATCUSTOMERSWHODONOTMEETTHEREFUNDNOTTOSAY“STIFFATTITUDECANNOTBERETURNED,WITHDUERESPECT,PLEASEUNDERSTANDINGTHECUSTOMER,ANDEXPLAINTHEPROVISIONSINPRINCIPLE,INTERPRETATIONOFWORDSSHOULDNOTBETOOMUCH,“ACCORDINGTOTHEPROVISIONSOFYOURPURCHASECLOTHINGHASEXCEEDEDTHETIMELIMIT,CANNOTBERETURNED,PLEASEFORGIVE,IMREALLYSORRY“,“CLOTHINGHAVELIFECYCLE,THECOMPANYSRETURNTHEPROVISIONSALSOREFERTOCLOTHINGINDUSTRYPRACTICE,ISASCIENTIFICDEFINITION,BUTALSOYOUCANUNDERSTAND“4,WHENTHESAMESHOPSALESDISPUTESONCEADISPUTEWITHTHECABINET,THESALESPERSONSHOULDTIMELYMEDIATE,THESALESPERSONWILLQUARRELADVISEDSIDE,THENGENERATIONAPOLOGIZETOTHECLIENT,THEPATIENCETOLISTENTOTHECUSTOMERSAID,TOGIVETHENECESSARYEMOTIONALSTABILITY,ANDPATIENTEXPLANATION,TOEASETHECONTRADICTIONBETWEENWHENTHECUSTOMERISNOTSATISFIED1,ONLY4DISSATISFIEDCUSTOMERSWILLCOMPLAINTOTHEMANAGEMENTIFTHEYARENOTSATISFIEDWITHITTHISMEANSTHATEVERYTIMEYOUHEARACOMPLAINT,THEREARE24COMPLAINTSYOUHAVENTHEARDYOUARELOSINGTHEOPPORTUNITYTOMAKECUSTOMERSATISFACTION,ANDWASIGNORANT2,ITTAKES12GOODEXPERIENCESTOOFFSETANEGATIVEEXPERIENCE3,IFCOMPLAINTSAREPROPERLYRESOLVEDQUICKLY,95OFCUSTOMERSWILLSTILLBEBACK4,IFTHECUSTOMERSCOMPLAINTISPROPERLYDEALTWITH,THECUSTOMERWILLTELLTHEMATLEAST5PEOPLEABOUTTHEWAYTHEYAREBEINGTREATEDPOSITIVELY5,9OFCUSTOMERSDONOTCOMEBACKBECAUSEOFCHANGINGJOBS,MOVINGORACCIDENTS6AND9OFCUSTOMERSDONTCOMEBACKBECAUSETHEYLIKETHEIRCOMPETITORS7,14OFCUSTOMERSDONTCOMEBACKBECAUSETHEYDONTLIKEOURPRODUCTS8,68OFCUSTOMERSTHINKTHATWAITERSDONTCAREABOUTTHEIRPROBLEMSANDDONTCOMEBACKFOREXAMPLE,ACUSTOMERDOESNTCOMEBACKBECAUSEHEDOESNTHAVETHECOLOR,TEXTURE,PRICE,SIZE,ANDAFTERSALESSERVICEOFTHECLOTHESHEBUYSWEAREPURCHASING,SALESSTAFFTOPROVIDEFREEPROCUREMENTMANAGEMENT,PROCUREMENTPROCESS,CONTRACT,SALESMANAGEMENT,SALESTECHNIQUES,MARKETINGPLANNINGFORTHEBUYER,SALESTOPROVIDEFREETRAINING,FREEPURCHASESALESTRAINING,THEPEARLRIVERDELTAFORUMWEBSITEFORPROCUREMENTSMALLENTERPRISESTOPROVIDE298YUANOFWEBSITECONSTRUCTION,THESELFEMPLOYEDFRANCHISEDSTOREAFTERSALESSERVICEANDEXCHANGEFORREFERENCEONLY1ORSEVENDAYSCANBERETURNEDTHERETURNEDGOODSWILLNOTAFFECTTHETWOSALE2,MANMADECHANGESINCLOTHINGCANNOTBERETURNEDINCLUDINGCUTTINGOFFTHEHEM,HANGING,GRINDING,BUTTONREMOVING,MOVING,ASWELLASTHELENGTH,WIDTH,MODIFICATION,SCALD,BURN,ETC3,SIXMONTHS,THEREARESERIOUSQUALITYPROBLEMSCANNOTBEREPAIRED,TOEXCHANGEGOODSINCLUDINGFOAMING,PILLING,SHRINKAGE,UNEVENFADING4,HALFAYEARWARRANTYINCLUDINGLININGRETICLE,LINE,WAISTBAD,BUTTONS,DROPOFFTHESHOULDER5,FREEWASHINGTHREETIMES,TIMEISNOTLIMITED,CANALSOWASHTHESAMEFABRICOFOTHERBRANDCLOTHING,BUTIFTHEQUALITYPROBLEMSARENOTRESPONSIBLEANDEVERYYEARCANENJOYFREEREGULARCLEANINGSERVICE6,LIFELONGFREEIRONINGINCLUDINGCLOTHINGSOLDINOURSTOREANDSOLDINOURSTORES7,THEPRICEOFPROCESSINGANDQUALITYPROBLEMSCAUSEDBYHUMANFACTORSWILLNOTBEACCEPTEDINCLUDINGTHEPRICEOFGOODSHANDLED,WEARINGANDWASHINGIMPROPERDYEING,HANGING,GRINDING,IRONINGANDOTHERISSUESSELLINGSKILLSFIRSTARTICLEFIRST,THESALESCONCEPTDARETOSAY,SAY,SAY,SAYSKILLFULLY1,UNDERSTANDINGCUSTOMERPSYCHOLOGYAPENNY,THREECENTSGOODSITMEANSPAYINGTHREECENTSFORAPENNYINCLUDEPRODUCTS,SERVICES,GIFTS2,THESALESSTAFFREQUIREMENTSSENDSINGLEINITIATIVE,WELCOMINGENTHUSIASM,WORDSSUCCINCTLY,CANMOVECUSTOMERSGOODWORKINGATTITUDEAPOSITIVEWORKINGATTITUDEANDHEALTHYATTITUDEBTREATINGCUSTOMERSWITHANALLOUTANDENTHUSIASTICATTITUDE,WHATCUSTOMERSBUYISYOURATTITUDEANDSPIRITOFSERVICECTHEMAXIMUMDEGREEOFRECEPTIONOFCUSTOMERS,THESAMETIME,THEMORECUSTOMERSRECEIVE,THEMORESALESDCONSTANTLYSUMUP,CONSTANTLYIMPROVE,BELIEVETHATTHEYWILLDOBETTERTHEJOINTSALESOFPRODUCTSSHOULDNOTBESELFHANDICAPPINGBESURETOBECONFIDENTANDBOLDTWO,SALESOFFIVESTEPS1,GREETCUSTOMERSDONOTCAUSEPRESSURETOCUSTOMERS,DISABLE“YOUWANTSOMETHING“,ETC,DONOTASKFORCUSTOMERS,BUTTOGIVENOTEANOTBECAUSEOFCUSTOMERANDLANGUAGEANDCLOTHINGANDDESPISEEACHOTHER,DONTGOBDONTFOLLOWTHECUSTOMERWHENTHECUSTOMERSTOPSANDLOOKSATYOUREYESANDASKSABOUTTHEPRODUCT,ITSYOURBESTTIMETOREACHOUTTOTHECUSTOMERCDONTLOOKUPANDDOWNTHECUSTOMERDCUSTOMERSWHOARRIVEFIRSTDONTBECOLD,GUESTS,COMPANIONS,ORGUESTS2,UNDERSTANDTHENEEDSALESOFTHETWOMAGICWEAPONSAISREADYTOASKQUESTIONSOPENQUESTIONSAREOFTENUSEDINTHEBEGINNINGOFSALES,LETEACHOTHERSPEAKFREELY,NOFIXEDANSWER,SUCHASYOUUSUALLYUSEWHATBRANDCLOSEDQUESTIONS,YOUAREMOREUSEDINTHESALESPROCESS,TRANSACTIONSTAGEHAVEYOUEVERUSEDAPRODUCTAREYOUALLERGICTOSKINURGEEACHOTHERTOMAKEADECISIONGODGIVESUSTWOEARSANDONEMOUTH,THATISTOSAYTHATWESPEAKLITTLEANDLISTENMUCHLISTENCAREFULLYTHEWAYTOLISTEN,ATOLISTEN,ORTOLISTENBINADDITIONTOLISTENINGTOTHESURFACE,DOYOUFINDTHESPEAKERSTRUEMEANINGCINTHEPROCESSOFLISTENING,DOYOUCOOPERATEWITHYOURBODYLANGUAGEANDSHOWYOURTRUECONCERNDDOYOUOFTENINTERRUPTSOMEONESTOPICWHILELISTENINGTHELISTENINGRULEALISTENSTOTHENEEDSOFTHECUSTOMERBLISTENSTOTHECUSTOMERSPROBLEMANDMEETSTHECUSTOMERSNEEDSTHETWOMETHODSCOMPLEMENTEACHOTHER3,THERECOMMENDEDPRODUCTS,EACHCUSTOMERNEEDS,EACHPRODUCTISBENEFICIALTHESECRETOFSUCCESSFULSALESISTOLINKTHEBENEFITSOFTHEPRODUCTSTOTHENEEDSOFTHECUSTOMERSNOTEWHENINTRODUCINGAPRODUCTTOACUSTOMER,ITISNOTJUSTABOUTTHECHARACTERISTICSOFTHEPRODUCT,BUTALSOABOUTTHENATUREOFTHEPRODUCTINSTEAD,TELLTHECUSTOMERTHEBENEFITSOFTHEPRODUCTANDWHATBENEFITSTHECUSTOMERUSESHOWDOYOUUSEITHOWDOYOURECOMMENDPRODUCTATOCUSTOMERBEXPLAINSTHEBENEFITSTELLTHECUSTOMERWHATTHEPRODUCTISCDEMOPRODUCTSTRIALPRODUCTSDPRODUCEACERTIFICATEINSOMELANGUAGETOURGETHECUSTOMERTOMAKEAPURCHASEDECISIONANDPRODUCESOMESIMPLEPROOFS4,JOINTSALESTOMEETCUSTOMERNEEDS,TAPTHEPOTENTIALNEEDSOFCUSTOMERS,GUIDECONSUMPTION,SOTHATTHEYBUYASEASONALASSOCIATIONBDAYANDNIGHTCUSEJOINTANDSEVERALDGROUPASSOCIATEDACCORDINGTODIFFERENTSKINRECOMMENDDIFFERENTPRODUCTSESERIESASSOCIATEDNOTEWHENAISJOINTLYANDSEVERALLYSOLD,ITSHALLFIRSTMEETTHECUSTOMERSSPECIFICNEEDSANDRECOMMENDOTHERPRODUCTSTOTHEMBMAKESURETHATTHEPRODUCTYOUAREINTRODUCINGHASDIRECTCONTACTWITHTHECUSTOMERSNEEDS,ORITISFUTILETOSAYTOOMUCHCNEVERGIVEACUSTOMERAFEELINGTHATYOUREINTERESTEDINDOINGABUSINESSDINTIMEPERMITTING,PLEASEDEMONSTRATEEVERYPRODUCTYOUSELLONCEACUSTOMERISALLOWEDTOBUY3PRODUCTSFROMHISHAND,ITISSOLD5,PROMOTESINGLETRANSACTIONFROMTHELANGUAGEANDBODYLANGUAGEOFTHECUSTOMER,ISTHEREANYHOPEOFTURNOVERAASKSABOUTTHEEXACTPRICEWHENBBUYSTHISPRODUCT,WHATARETHESPECIALDISCOUNTSCASKSAFTEREFFECTSDCUSTOMERSAREMEDITATINGEASKEDWHATTHEAFTERSALEPROTECTIONWHENTHECUSTOMERASKEDTHESAMEFRIENDTOFWHENGWHENCUSTOMERSTALKABOUTAPRODUCTHWHENTHECUSTOMERASKSABOUTTHEQUANTITYPURCHASEDIWHENCUSTOMERSASKTHESAMEQUESTIONOVERANDOVERAGAINSPECIFICTRANSACTIONMETHODAASSUMESTHATTHETRANSACTIONIFYOUBUYPRODUCTSWILLMAKEYOURSKINEVENBCHOOSESTHECLOSINGMETHODWHICHCANCONTROLTHECUSTOMERSTOMYMINDANDGENERALLYPROVIDES2PRODUCTSCTRIALORDERMETHODBUYABOTTLEFIRST,GOHOME,TRYTHEEFFECT,MAKEGOODUSEOFIT,WILLDEFINITELYCOMETOBUYAGAINDBYTHEENDOFTHEMARKETOURPRODUCTISVERYGOOD,MANYOLDCUSTOMERSAREUSINGITEIMAGINETRANSACTIONMETHODYOUUSETHISPRODUCTAFTERTHESKINWILLEVENLETTHECUSTOMERHAVETHEIMPRESSIONINMYMINDFASKINGFORADEALZHANGJIE,WERELAUNCHINGANEWSETOFPRODUCTS,THEEFFECTISVERYGOOD,ANDSETITGDOTTRANSACTIONMETHODSECONDARYTRANSACTIONMETHODUSINGTRANSACTIONPOINTPROBLEMSTOAVOIDTHEKEYISSUES,THECUSTOMERTRANSACTIONMETHODHEVADETHECRUCIALPOINTPREFERENTIALGIFTSISTOIMPROVETHESALESOFPRODUCTS,TOGIVETHEVALUEIGUARANTEESTHATTHECLOSING/PURCHASINGAGENTPROVIDESTHECUSTOMERWITHAGUARANTEETHATTHECUSTOMERWILLCONCLUDETHETRANSACTIONIMMEDIATELYYOUMAYRESTASSUREDTHATYOUUSEITANDSOONJCHANCEOFSALEONLY/PRESENT/NOCHOICE,SUCHASWEHAVEONLYT