Performance-Architecture-The-Art-and-Science-of-Improving-Organizations

Essential resources for training and HR professionalsPerformanceA RC H I T E C T U R ERoger AddisonThe Art and Science of IMPROVING ORGANIZATIONS Carol HaigLynn KearnyA Publication of theMore Praise for Performance Architecture“Out of the fog of conicting and confusing denitions and applications of HPT comes this book. Theauthors are uniquelyuniquelyqualied to dene the landscape of our eld and then provide usefulconcepts and tools. It should be the rst reference that a professional turns to in order to measurablyimprove performance and the payoffs for all stakeholders.”Roger Kaufman, CPT, Ph.D., professor emeritus, Florida State University,and Distinguished Research Professor, Sonora Institute of Technology.“The authors do a brilliant job of presenting a systematic structure, the HPT approach, in a way that allowsnewcomers easy access to the eld. More than that: experienced practitioners might nd ways to reorganizetheir habitual approaches and broaden their perspectives. Especially helpful are the Authors Picks at the endof each chapter. Already this is an invaluable source for every practitioner. A must for any HPT library.”Klaus D. Witthuhn, CPT, managing partner,Performance Design International GmbH“Addison, Haig, and Kearny have developed a comprehensive, powerful approach to improve company per-formance and ensure change efforts are a success. The book is lled with tools, techniques, and systematicmethods to analyze complex issues and develop effective, practical solutions. The authors vast experiencein successfully applying performance technology is illustrated throughout with case studies accompanied byrelated research on each area. Every practitioner will want this valuable resource in his or her toolkit.” Bryan Lawton, Ph.D., chief governance and corporatedevelopment ofcer, The Doctors Company“Performance Architecture begins with an important birds eye view of how performance improvementworks and then gets right into the specics. It provides a valuable framework for managers plus the key prin-ciples and techniques for practitioners. Few authors are as qualied or capable as this trio to show the lay ofthe performance improvement land.”Timm J. Esque, partner, Ensemble Management Consulting“Performance Architecture provides the necessary structure for managers to systematically analyze perfor-mance shortfalls and develop broader solutions. Models, tools, examples, and application exercises are givento guide managers in improving workplace performance at all levels of their organizations. The book is apowerful resource for all managers seeking to learn and use human performance technology (HPT).”Roger Chevalier, CPT, Ph.D., independent performance improvement consultantand author of A Managers Guide to Improving Workplace Performance“If you are interested in an easy, concise and straightforward approach to diagnosing poor performance inyour organization, then this book is for you. Frankly, managers become better managers when the sugges-tions and tools are utilized to address gaps in organization, process, and/or people results. This book shouldbe a permanent tool in a managers tool box.”Mark Munley, director, Strategic Business Partners,AAA Northern California, Nevada, UtahABOUT ISPIThe International Society for Performance Improvement (ISPI) is dedicated to improving individual,organizational, and societal performance. Founded in 1962, ISPI is the leading international associa-tion dedicated to improving productivity and performance in the workplace. ISPI represents morethan 10,000 international and chapter members throughout the United States, Canada, and forty othercountries. The society reaches out to more than 20,000 performance improvement professionalsthrough publications and educational programs.ISPIs mission is to develop and recognize the prociency of our members and advocate the useof Human Performance Technology. This systematic approach to improving productivity and com-petence uses a set of methods and procedures and a strategy for solving problems for realizingopportunities related to the performance of people. It is a systematic combination of performanceanalysis, cause analysis, intervention design and development, implementation, and evaluation thatcan be applied to individuals, small groups, and large organizations.Website: Mail: International Society for Performance Improvement1400 Spring Street, Suite 260Silver Spring, Maryland 20910 USAPhone: 1.301.587.8570Fax: 1.301.587.8573E-mail: About PfeifferPfeiffer serves the professional development and hands-on resource needs oftraining and human resource practitioners and gives them products to do theirjobs better. We deliver proven ideas and solutions from experts in HR develop-ment and HR management, and we offer effective and customizable tools toimprove workplace performance. From novice to seasoned professional, Pfeifferis the source you can trust to make yourself and your organization moresuccessful.Essential Knowledge Pfeiffer produces insightful, practical, andcomprehensive materials on topics that matter the most to trainingand HR professionals. Our Essential Knowledge resources translate the expertiseof seasoned professionals into practical, how-to guidance on critical workplaceissues and problems. These resources are supported by case studies, worksheets,and job aids and are frequently supplemented with CD-ROMs, websites, andother means of making the content easier to read, understand, and use.Essential Tools Pfeiffers Essential Tools resources save time andexpense by offering proven, ready-to-use materialsincluding exercises,activities, games, instruments, and assessmentsfor use during a training orteam-learning event. These resources are frequently offered in looseleaf or CD-ROM format to facilitate copying and customization of the material.Pfeiffer also recognizes the remarkable power of new technologies inexpanding the reach and effectiveness of training.