酒店专业英语词汇.doc

酒店专业英文及缩写gm- general manager总经理dgm- duty general manager副总dor- director of rooms客务部总监am- assistant manager大堂经理（住店时投诉可以找的人）fin- finance财务部dof- director of finance财务总监dom- director of sales & marketing销售部总监fo- front office前厅部fom- frontofficemanager前厅部经理fd- frontdesk前台conc- concierge礼宾部bc- business center商务中心(不同于b.c.-beforechrist)公元前cl- cloub lounge行政酒廊hc- health club健康中心tc- ticket center票务中心f&b- food&beverage餐饮部eng- engineering工程部hk- house keeping客房部hr- human resources人力资源部平均房价指数ari:averagerateindex;ctp营业利润贡献:contributiontotradingprofit;gop总经营利润:grossoperatingprofit;revpar平均每间可卖房间的收入:revenueperavailableroom;rgi收入产生指数:revenuegenerationindex;gsts宾客意见调查系统:guestsatisfactiontrackingsystem;esps员工满意度调查:esps=employeesatisfactionpulsesurvey;tqm全面质量管理:tqm=totalqualitymanagement;qes质量评估系统:qes=qualityevaluationsystem;pms酒店经营管理系统:pms=propertymanagementsystem;sop(标准经营程序):sop=standardoperatingprocedures;knr重要公司协议价:knr(keynegotiatedrate);lnr当地公司协议价:lnr(localnegotiatedrate);rfp合作协议申请:rfp=requestforproposal;fit(散客):fit=fullyindependenttraveler;dnd(请勿打扰):dnd=donotdisturb;vip(非常重要的人)：vip=veryimportantperson;ibp(综合经营计划)：ibp=integratedbusinessplan；vcro预订中心的预订系统：vcro=virtualcentralreservationoffice酒店常用术语：接待处用语：入住check-in c/i退房check-out c/o预订booking、reservationbkg预期抵店arrival、duteinarl提前抵达earlyarrival预期离店departure、duteoutdept确认confirmationconfirm再次确认re-confirmre-cfrm取消cancellationcancell订金deposit价格raterte价钱price封房block续住extensionexten客类：顾客、宾客client、guest散客walkinw/i、fit团队groupgrp商务客commercialguestcommgst商务合同corporatecontract长住客longstayguestl/sgst贵宾veryimportantpersonvip旅行社travelagenttvlagt自用房houseuseh/u公司companycom付帐(动)pay付帐(名)payment信用卡creditcard现金cash尽快assoonaspossibleasap资料informationinfm电话telephonetel传真facsimilefax电传telextlx电报cablecbl地址addressadd复印(机)copy(machine)网络internet电脑computer打印机printer机票flightticket打字typing充电chargeabattery充电器charger留言message内播电影in-housemovie对方付费电话collectcall酒店帐houseaccounth/a国内长途-idd国际长途-ddd市内电话citycall分机extensionextn服务台counter唤醒服务wakeupcall叫早服务morningcall请勿打扰donotdisturbdnd天气weather出租车taxi面包车vehicle中巴coach报纸newspaper信件mail电视televisiontv背景音乐backgroundmusic小酒吧minibar冰箱refrigerator客房保险箱minisafe/personalsafe吹风筒hairdryer电热水壶electricheatingkettle中央空调individualcontrolledair-condition洗衣laundry干洗dry-cleaning熨烫valetservice失物招领lostandfound早餐breakfastbfast美式早餐americanbreakfastabf欧陆式早餐continentalbreakfastcbf东方式早餐orientalbreakfastobf午餐lunchlnh晚餐dinnerdnr人民币-rmb港币-hkd美元-usd按摩massage蒸汽浴steambath邻近房adjoiningroom付款方式advancepayment礼仪amenity住房平均价格averageroomratea.r.r收款的指令billinginstruction取消cancellation不收费房complimentarycomp连通房connecting续住extension加床extrabed预报forecast客人帐单guestfolio管家部报表housekeepingreport加入join-in超过退房时间latecheck-out记事本logbook净价netrate坏房outofordero.o.o包价package长包房permanentroom门市价rackrate登记register登记卡registrationcard转房roomchange房价roomrate房间种类roomtype团体住房名单roomlist同住sharewith旅行社travelagent升级upgrade空房vacantroom贵宾veryimportantpersonv.i.p营业利润贡献contributiontotradingprofitctp总经营利润grossoperatingprofitgop平均每间可卖房间的收入revenueperavailableroomrevpar收入产生指数revenuegenerationindexrgi宾客意见调查系统guestsatisfactiontrackingsystemgsts员工满意度调查employeesatisfactionpulsesurveyesps全面质量管理totalqualitymanagementtqm质量评估系统qualityevaluationsystemqes酒店经营管理系统propertymanagementsystempms(标准经营程序)standardoperatingproceduressop重要公司协议价(keynegotiatedrate)knr当地公司协议价(localnegotiatedrate)lnr合作协议申请requestforproposalrfp散客fullyindependenttravelerfit综合经营计划integratedbusinessplanibp预订中心的预订系统virtualcentralreservationofficevcro部门departmentdept职位positionpos行政办executiveofficeeo财务部financedepartmentfic会计部accountingacct采购部purchasingdepartmentpd酒水仓beveragestore食品仓foodstore日用品仓generalstore市场及销售部sales&marketingdepartments&m前厅部frontofficedepartmentf.o(f/o)管家部housekeepinghskp洗衣房laundryroomlr布草房linenroom游泳池swimmingpool餐饮部food&beveragedepartmentf&b中餐厅chineserestaurantchnrest西餐厅westrestaurantwestrest日本餐厅japaneserestaurant大堂吧lobbybar送餐部roomservicermsvc宴会中心banquetcentre会议厅conferencehall管事部steward娱乐部entertainmentdepartmentent夜总会nightclub桑拿sauna健身中心healthcentre美容美发中心beauty&barbercentre保龄球室bowlingball工程部engineeringdepartmenteng保安部securitydepartmentsec人力资源部human&resourcesdepartmenthr培训部trainingdepartment员工饭堂staffcanteen员工宿舍staffdormitory医务室clinicroom图书馆library前厅各分部：接待处receptionrecp行政楼层executivefloore/f询问处informationinfm订房部reservationresv总机房operator/telephoneroomopt礼宾部conciergecon商务中心businesscentrebc大堂副理assistantmanageram车队transportationtra账务处cashier、accountingdesk大堂lobby楼层floor/f后勤办公室backoffice员工通道staffentrance国内长途-idd国际长途-ddd市内电话citycall分机extensionextn服务台counter唤醒服务wakeupcall叫早服务morningcall请勿打扰donotdisturbdnd天气weather出租车taxi面包车vehicle中巴coach报纸newspaper信件mail电视televisiontv背景音乐backgroundmusic小酒吧minibar冰箱refrigerator客房保险箱minisafe/personalsafe吹风筒hairdryer电热水壶electricheatingkettle中央空调individualcontrolledair-condition洗衣laundry干洗dry-cleaning熨烫valetservice失物招领lostandfound早餐breakfastbfast美式早餐americanbreakfastabf欧陆式早餐continentalbreakfastcbf东方式早餐orientalbreakfastobf午餐lunchlnh晚餐dinnerdnr人民币-rmb港币-hkd美元-usd按摩massage蒸汽浴steambath邻近房adjoiningroom付款方式advancepayment礼仪amenity住房平均价格averageroomratea.r.r收款的指令billinginstruction取消cancellation不收费房complimentarycomp连通房connecting续住extension加床extrabed预报forecast客人帐单guestfolio管家部报表housekeepingreport加入join-in超过退房时间latecheck-out记事本logbook净价netrate坏房outofordero.o.o包价package长包房permanentroom门市价rackrate登记register登记卡registrationcard转房roomchange房价roomrate房间种类roomtype团体住房名单roomlist同住sharewith旅行社travelagent升级upgrade空房vacantroom贵宾veryimportantpersonv.i.p营业利润贡献contributiontotradingprofitctp总经营利润grossoperatingprofitgop平均每间可卖房间的收入revenueperavailableroomrevpar收入产生指数revenuegenerationindexrgi宾客意见调查系统guestsatisfactiontrackingsystemgsts员工满意度调查employeesatisfactionpulsesurveyesps全面质量管理totalqualitymanagementtqm质量评估系统qualityevaluationsystemqes酒店经营管理系统propertymanagementsystempms(标准经营程序)standardoperatingproceduressop重要公司协议价(keynegotiatedrate)knr当地公司协议价(localnegotiatedrate)lnr合作协议申请requestforproposalrfp散客fullyindependenttravelerfit综合经营计划integratedbusinessplanibp预订中心的预订系统virtualcentralreservationofficevcro酒店房态英语（一）1、vc（vacantclean）空房2、vd（vacantdirty）走客房3、od（occupieddirty）未做住客4、oc（occupiedclean）已做住客5、o.o.o(outoforder)待修房6、eco(estematedcheckout)预计退房7、ns（nosmoking）无烟房8、s/o(sleptout)外睡房9、d/l(doublelock)双锁房酒店房态英语（二）10、dnd(donotdisturb)请勿打扰11、mur(makeuproom)请即打扫12、rs(refuseservice)拒绝服务13、n/b(nobaggage)无行李14、l/b