Unit2TelephoneConversa.ppt

Learning Objectives Listening and Speaking Listen and Practice Act Out Reading nText nExercises Practical Writing Supplementary Reading Unit TwoUnit Two Telephone ConversationTelephone Conversation Return Learning Objectives After completing this unit, you will be able to: make and answer telephone calls; utilize telephone etiquette; write memos 首页 Making Use of the Telephone in the Office oPolish up on Your Telephone Techniques oTelephone Etiquette oAlways try to Pick up the phone within the First Few Rings oTaking down Messages oPolish up on Your Telephone Techniques 1. Set up a speed dialing system on your telephone. 2. Always have a pen and paper next to your telephone to take down notes. 课文 1 It is important that you polish up on your telephone techniques.提高你的电话技能很重要。 1)“on”： 在某方面。 2) It is important that.其中 “that” 引导的是主语从 句, 谓语是”should polish up”，should 被省略 3) polish :V. make (a surface) shine Eg:polish my shoes polish up：improve by practicing (通过锻炼提高); e.g. Ill have to polish up my Spanish before I go to Spain this summer. 课文 transfer: v. to move from one place, school, job etc to another转移,调转 e.g. He was soon transferred to another post. 他很快被调职。 He intends to transfer the property to his son. 他打算把财产转让给儿子。 课文 2 No more fumbling for a phone or extension number. 不再为一个电话号码或分机号码而手忙脚 乱。 祈使句，类似的句子如 “No smoking.” 课文 update: v. to add the most recent information to something更新,补充最新资料 e.g. The data should be updated once a week. 这些数据应该每星期更新一次。 The feedback from the computer enables us to update the program. 计算机的反馈能使我们更新程序. 课文 II.Telephone Etiquette l1. four necessary proceedings when receiving a phone call: 1) welcoming the caller 2) saying the name of the firm 3) introducing yourself 4) letting the caller know youre here to help l2. attitudes when receiving a phone call: courteous, happy and so willing to help in the first contact proceeding: n. an event or a series of things that happen进行,行动 e.g. the entire course of a judicial proceeding 诉讼程序/司法程序的全过程 What is the best way of proceeding? 最好采取什麽方式继续下去? 课文 lcourteous: k:tjs adj. polite and showing respect for other people有礼貌的 lcourteous driving:文明行车 e.g. It was courteous of him to help the old lady with her bundles. 他很有礼貌地帮助那个老太太扛包裹。 You ought to be courteous at all times. 你应当时时刻刻注意礼节。 课文 III. Always try to Pick up the phone within the First Few Rings l1. transfer the call to the appropriate person l2. make notes l3. reassure the caller that he/she is not wasting your time as to:就.而论(至于,说到) e.g. We left for the station so early as to catch the first train. 我们很早就动身去车站以便赶上 头班火车。 课文 appropriate: adj. correct or suitable for a particular time, situation, or purpose适当的 e.g. Plain, simple clothes are appropriate for school wear. 简单朴素的衣服适合在学校里穿。 Upon reaching an appropriate age, children are encouraged, but not forced, to “leave the nest“. 一达到适当的年龄，孩子们就被鼓励，而不是被 强迫，“离开老窝“。 课文 straight away:立即,马上 e.g. She guessed the answer straight away. 她马上就猜中了答案。 Dont expect him to support your design straight away. 别指望他能立即支持接受你的设计 方案。 课文 4 Now that you know the callers name, it is always more friendly if you repeat it when addressing him/her. 其中“now that”的含义是“既然，由于”。例 如：Now that he has arrived, lets begin. 课文 既然他已经到了，就让我们开始吧。 reassure: v. to make someone feel calmer and less worried or frightened about a problem or situation使.安心,再保证 e.g. The police reassured her about the childs safety. 警察让她放心，她的孩子很安全。 课文 IV. Taking down Messages l1. his/her name l2. phone numbers l3. what the person is calling about l4. the message: A. the date and time B. your name C. ask him/her to spell out the difficult words l5. end your calls with a message of goodbye access: kses, kss, kses lvt. 存取；接近；使用 ln. 通路；进入；使用权 lAccess Point:出入通道处|入口处 Bank customers can access their checking accounts through the electronic system. 银行户主可通过电子系统查找自己的支票活 期存款账户。 课文 Practical Writing Memorandum l1. What is a memo? l2. Purpose of a memo l3. Basic parts of a memo l4. Sample 1. What is a memo? lMemo, a short official note written from one person to another within the same company or organization 2. Purpose of a memo to solve problems 1) either by giving the reader new information, like policy changes, price increases, etc. 2) or by persuading him/her to take an action, such as attending a meeting, using less paper, or changing a current production procedure 3. Basic parts of a memo lHeading lOpening lSummary lDiscussion lClosing lNecessary attachments llayout of a standard memo Beijing Import & Export Company MEMO To: Subject: _ From: Date: _ Signature PB: (Printed by) Enc.(enclosed) c.c. (carbon copy) Message Sample 1 MEMO To: Helen, secretary From: Robert Green, General Manager Subject: Sales presentation on October 30th Date: October 20th, 2005 Next week Mr. Smith, president of Superior Design, Inc., will visit our company. Mr. Smith needs more than 100 computers, file cabinets and computer stands for his new office building. I would like you to prepare the sales presentation. We need to have samples of our products. These models must be our best products and pieces of furniture. If you need help, Cheng Hong can help you. She did the sales presentation last year for ABC Company. R.G Sample 2: MEMO To: Department Managers Subject: In-service computer classes From: Training manager Date: October 12th, 2006 1. From Monday, November 13th, there will be computer classes in the training center. There will be two groups: advanced level (10:30 a.m. 12:00 a.m.) and intermediate level (8:30 a.m. 10:00 a.m.). 2. Please encourage your staff to attend these c