酒店基础英语培训.doc

餐饮部基础英语培训资料酒店部门词汇GM-总经理DGM-副总经理EHR-行政人事部FN-财务部RD-房务部F&B-餐饮部REC-康体部.ENT-娱乐部ENG-工程部LOG-后勤部SEC-保安部H&B-美容美发部董事长Chairman董事长秘书Secretary of Chairman董事总经理Managing Director总经理General Manager副总经理Deputy General Manager驻店经理Resident Manager总经理行政助理Executive Assistant Manager总经理秘书Executive Secretary总经理室Executive Office机要秘书Secretary接待文员Clerk副总经理Vice General Manager总经理助理Assistant to General Manager总经理秘书Secretary to general Manager行政秘书Executive Secretary行政助理Administrative Assistant人力资源开发部Human Resources Division人事部Personnel Department培训部Training Department督导部Quality Inspection Department计财部Finance and Accounting Division财务部Accounting Department成本部Cost-control Department采购部Purchasing Department电脑部E.D.P.市场营销部sales & Marketing Division 销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade人力资源开发总监Director of Human Resources人事部经理Personnel Manager培训部经理Training Manager督导部经理Quality Inspector人事主任Personnel Officer培训主任Training Officer财务总监Financial Controller财务部经理Chief Accountant成本部经理Cost Controller采购部经理Purchasing Manager采购部主管Purchasing Officer电脑部经理EDP Manager总出纳Chief Cashier市场营销总监Director of Sales and Marketing销售部经理Director of Sales公关经理Public Relation Manager (P/R)宴会销售经理Banquet Sales Manager销售经理Sales Manager宴会销售主任Banquet Sales Officer销售主任Sales Officer高级销售代表 Senior Sales Executive 销售代表 Sales Executive 公关代表 P.R. RepresentativeExecutive Office总行政办公室宾客关系主任Guest Relation Officer公关部经理Public Relation Manager公关部主任Public Relation Supervisor客户经理Account Manager高级客户经理Senior Account Manager资深美工Senior Artist美工Artist销售部联络主任Sales Coordinator资深销售中心预订员Sales Center Senior Reservation Clerk销售中心主任Sales Center Supervisor礼宾部经理Chief Concierge行李员Bellboy女礼宾员Door Girl礼宾司Door Man客房总监Director of Housekeeping前厅部经理Front Office Manager前厅部副经理Asst . Front Office Manager 大堂副理Assistant Manager礼宾主管Chief Concierge客务主任Guest Relation Officer接待主管Chief Concierge接待员Receptionist 车队主管Chief Driver出租车订车员Taxi Service Clerk行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper办公室文员Order Taker客房高级主任Senior Supervisor楼层主管Floor supervisor楼层领班Floor Captain客房服务员Room Attendant洗衣房经理Laundry Manager餐饮总监F&B Director餐饮部经理F&B Manager西餐厅经理Western Restaurant Manager中餐厅经理Chinese Restaurant Manager咖啡厅经理Coffee Shop Manager餐饮部秘书F&B Secretary领班Captain迎宾员Hostess服务员Waiter ,waitress传菜Bus Boy, Bus Girl行政总厨Executive chef中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker工程总监Chief Engineer工程部经理Engineering Manager值班工程师Duty Engineer保安部经理Security Manager保安部副经理Asst. Security Manager保安部主任Security Manager保安员Security Manager基础英语培训内容Hotel English 100 sentencesGreetings (打招呼)1、Good morning ,sir(madam) 早上好,先生(小姐)2、Good afternoon ,ladies and gentlemen 下午好,女士们,先生们.3、Good evening ,Miss Price 晚上好,普莱丝小姐.4、How are you today ,MR Brown ? 你今天好吗?布朗先生. 5、Im quite well ,thank you. 我很好,谢谢你.6、Very good to see you again ,sir(madam) 再次见到你真高兴,先生(小姐)7、Nice to meet you ,sir. 见到你真高兴,先生.Tithes(称呼)8、Are you MRS, Best 你是贝丝特夫人吗?9、You must be Professor Ford. 你一定是福特教授.10、May I know your name, sir(madam)? 我可以知道你的名字吗?先生(小姐).11、Heres a letter for you ,Dr White. 怀特医生,这儿有你的一封信.12、Youre wanted on the phone, Captain Smith. 史密斯船长,有你的电话.13、Welcome to our hotel, Miss Henry. 欢迎来到我们酒店,享利小姐.14、May I be of service to you, MR Baker ? 我能为你服务吗?贝克先生? 15、Can I help you, Ms Blake? 我能帮你吗?布雷克小姐?16、Would you take the seat ,young lady ? 请坐,小姐,Offering Help (主动提出帮助)17、May I help you ?18、Can I help you? 我能帮你吗?19、What can I do for you ? 我能为你作什么?20、May I take your bag for you? 我可以为你拿你的手提包吗？21、May I help you with your suitcase? 我能帮你拿你的箱子吗？22、Would you like me to call a taxi for you ? 你需要我为你叫一辆出租车吗？23、Thank you very much. 非常感谢24、Thanks for the trouble . 麻烦你了25、Its very kind of you? 你真是太好了26、No, thanks. 不用了，谢谢！Answers to Thanks(对感谢语的应答) 27、 Youre welcome. 欢迎你28、 Not at all. 不用谢29、 Thats all right. 没关系30、 Dont mention it. 别提了31、 Its my pleasure. 这是我的荣幸Expressing welcome (表示欢迎)32、 Welcome ,sir(madam). 欢迎光临，先生（小姐）33、 Welcome to our hotel ,sir (madam). 欢迎光临我们酒店，先生（小姐）34、 Welcome to our western restaurant. 欢迎来我们西餐厅 35、 Were glad to have you here. 我们很高兴你来到之儿36、 Im always at your service ,sir (madam). 随时为你效劳,先生(小姐).Apologies (表示道歉)37、Im sorry, sir (madam). 对不起,先生(小姐).38、Im very sorry. 非常抱歉.39、Im sorry to trouble you. 对不起打扰你了.40、Im sorry to have taken so much of your time. 对不起占用你太多时间了.41、Im sorry to have kept you waiting . 对不起让你久等.42、Excuse me for disturbing you. 原谅我打挠你了.43、I hope youll forgive me. 我希望你能原谅我.Answers to Apology(对道歉语的应答)44、It doesnt matter. 45、Its nothing. 没什么. 没关系46、Never mind.47、Thats nothing. 没什么 别放在心上.48、Dont bother about that. 别再想它.49、Dont worry about it. 别担心. 50、Dont apologize, It was my fault.别道歉,这是我的错.Good wishes(良好祝愿)51、Have a good time! 祝你们玩得愉快!52、Have a nice evening! 祝你晚上愉快.53、Happy Birthday! 生日快乐.54、Merry Christmas! 圣诞快乐.55、May you succeed 祝你成功Say Bye-bye(分手再见)56、Goodbye and good luck. 再见,祝你好运.57、Hope youll have a nice trip. 希望你旅途愉快. 58、Wish you a pleasant journey . 祝你旅途愉快.59、Happy landing. 祝你安全抵达.60、Bon voyage.一帆风顺.61、Hope to see you again. 希望再次见到你.62、Good night. 晚安.63、See you Tomorrow. 明天见. SelfIntroduction (自我介绍)64、Im Henry ,Im from Golden Lake Hotel, Im here to meet you . 我叫亨利,来自金湖酒店,我是来接您的. 65、My name is Irene ,Im the housekeeping Department waiter. 我的名字是艾琳,我是管家部服务员.66、Im the receptionist here ,welcome to our hotel. 我是这儿的接待员,欢迎来到我们酒店.67、Reservations ,May I help you ? 预订部,我能帮你吗?68、Room service ,May I come in ? 送餐服务,我可以进来吗?69、This is Henry Adams speaking. 我是享利.亚当斯.Affirmative Responses (肯定回答)70、Surely. 当然可以.71、Certainly ,sir (madam). 当然可以,先生(小姐). 72、Yes, sir,(madam).是的,先生(小姐).73、Thats true ,sir (madam).是这样的,先生(小姐).74、Very well. 非常好.Negative Responses(否定回答)75、No ,sir (madam). 76、I dont think so. 不,先生(小姐). 不,先生(小姐).77、Of course not. 当然不.78、Im afraid thats not a good idea. 恐怕,那个主意不好.Useful Questions （常用问句）79、What do you prefer ,tea or coffee? 你喜欢什么?茶还是咖啡.80、Would your please sign here ? 请在这儿签名好吗?81、A table for two? 两人的一张台吗? 82、How long do you plan to stay ? 你计划住多久.83、Could you please spell your name ? 请拼一下你的名字吗?84、What kind of room would you like ? 你要哪类房间?85、May I see your passport ? 我可以看你的护照吗?86、May I have your telephone number ? 我可以知道你的电话号码吗?87、Whats the trouble, sir? 你怎么啦?先生.88、Shall I call a doctor for you ? 我为你叫一个医生吗?89、Do you enjoy the play? 你喜欢这个节目吗?90、Do you like this song? 你喜欢这首歌吗?Useful Expressions （惯用表达语）91、Enjoy you breakfast ,sir ? 请享用你的早餐,先生.92、Here is the menu. 给你菜谱.93、The service guide is on the desk. 服务指南在桌面上.94、The swimming pool is over there . 游泳池在那边.95、Go ahead ,please. 请接着讲.96、The line is busy . 线路正忙.97、You look great . 你看上去真棒.98、Please consult the song list . 请翻阅点歌单.99、Its a very touching story. 这是一个非常感人的故事.100、Without music, the world would be dull. 如果没有音乐,这世界将会变得很沉闷.Restaurant Useful English WordsStar Anise八角Cumquat小金桔Chive韭菜Tamarind罗望子Pomegranate石榴Shallot葱头Cumin孜然Loquat枇杷Onion洋葱Caper水瓜柳Mangosteen山竹Artichoke朝鲜蓟Cinnamon肉桂Guava番石榴Water Spinach空心菜Five Spice Powder五香粉Carambola杨桃Enoki金针菇Nutmeg肉豆蔻Green Kale芥兰Poppy Seed罂粟籽Seafood海鲜Beet Root甜菜根Saffron藏红花粉Fish鱼Sweet Corn玉米Snapper鲷鱼Baby Corn小玉米Fruits水果Mackerel马鲛鱼Savoy Cabbage卷心菜Apple苹果Herring青鱼Chinese Cabbage大白菜Pear梨Plum李子Vegetables蔬菜Herbs香草lemon柠檬Lettuce生菜Parsley芫茜（西方）Banana香蕉Broccoli西兰花Coriander香菜Peach桃Cauliflower花菜Lemon Grass柠檬草Strawberry草莓Watercress西洋菜Tarragon龙蒿叶Cherry樱桃Cherry菜心Basil紫苏Grape葡萄Mushroom蘑菇Thyme百里香Almond杏仁Carrot红萝卜Horseradish辣根Figs无花果Tumip白萝卜Rosemary迷迭香Kiwi奇异果Radish小白萝卜Sage鼠尾草Watermelon西瓜Asparagus芦笋Oregano薄荷芬芳牛至Honeydew melon哈密瓜Bamboo shoot竹笋Savory香薄荷Persimmon柿子Celery西芹Anise大茴香Orange橙子Spinach菠菜Mandarin Orange桔子Cucumber黄瓜Trout鳟鱼Tangerine柑橘Eggplant茄子Pike梭子鱼Pomelo柚子Pumpkin南瓜Carp鲤鱼Pistachio开心果Lotus root莲藕Eel鳝鱼Cashew nut腰果Potato土豆Snail蜗牛Hazelnut榛果Green Bean绿豆角Snake蛇Juniper杜松子Green pea青豆Scallop干贝Avocado牛油果Beans spouts豆芽Grouper石斑鱼Mango芒果Bean curd豆腐Perch鲈鱼Olive橄榄Chili红辣椒Sea Bass黑鲈Lemon柠檬Green Pepper青椒Tuna Fish吞拿鱼Dragon Fruit火龙果Ginger姜Halibut比目鱼Papaya木瓜Garlic蒜Sardine沙丁鱼Durian榴莲Leek蒜苗Sole Fish左口鱼Rambutan红毛丹Spring onion葱Caviar鱼子酱Abalone鲍鱼Potatoes土豆类Lemon Butter Sauce柠檬黄油汁Sharks Fin鱼翅Hash brown potato土豆饼Honey蜂蜜Lobster龙虾Mashed potato土豆泥Salmon三文鱼Baked potato烤土豆Cookery烹饪Sashimi生鱼片Croquette Potato炸薯茸条Steamed蒸Shrimp虾仁Gratin Potato焗芝士Boiled煮Clam文蛤Scrambled炒蛋Prawn虾Condiments调味品Fried油炸的Oyster生蚝Tabasco辣椒水Deep-fried炸Cod fish鳕鱼Mustard芥末Barbecued烧烤Mussel青口Ketchup番茄酱Grilled扒Whelk海螺Mayonnaise蛋黄酱Stewed炖Maggic sauce美极鲜酱油Smoked烟熏Meats肉类Soya sauce酱油Dry-sauteed干煸Mutton羊肉Vinegar醋Pan-fried煎Chicken鸡肉Red wine vinegar红酒醋Sauteed炒Duck鸭肉Salt盐Baked烘烤Goose liver鹅肝酱Monosodium glutamate味精Stuffed填充Chicken Breast鸡胸Olive Oil橄榄油Roast烤Chicken Leg鸡腿Brown sugar黄糖Salted盐腌的Chicken Wing鸡翅White sugar白糖Mixed混合的Turkey火鸡Diet sugar健怡糖Assorted什锦的Pork猪肉Milk牛奶Braised烩/炖/焖Kidney腰子Carnation cream三花淡奶Pork Knuckle咸猪手Lee & Perrin李派林汁Taste味觉Pork Loin猪柳Peanut butter花生酱Oily油的Pork Hoof猪蹄Tartar sauce蛋黄沙司Bitter苦的Beef牛肉Gravy sauce肉汁Hot烫的Veal小牛肉Black pepper sauce黑椒汁Tender嫩的Lamb Chop羊排Mushroom sauce蘑菇汁Fat肥的Sausage香肠Onion sauce洋葱汁Greasy油腻的Ham火腿Red wine sauce红酒汁Lean瘦的Bacon烟肉Sour cream酸奶油Lightly清淡的Rabbit兔Mint sauce薄荷汁Rich醇厚的Pigeon鸽子Horseradish辣根汁Spicy辣的Venison鹿肉Oyster sauce蚝油汁Sour酸的Carpaccio生牛肉片Chili sauce辣椒汁Sweet甜的Ox-Tongue牛舌Whipped Cream泡沫奶油Salty咸的Ox-Tail牛尾Butter黄油Raw生的Quail egg鹌鹑蛋Margarine人造黄油Rare二分熟Schnitzel炸肉排Jam果酱Medium rare三四分熟Pork Tripe猪肚Preserve果酱Medium半熟Pork Intestine猪大肠Marmalade橘子酱Medium well七八分熟Well-done全熟Rice Vermicelli米线Concierge礼宾部Over-done做的很老Rice noodle河粉Temperature气温Glass vermicelli粉丝Luggage行李Cutting Method切割方式Egg noodle鸡蛋面Sliced切片Won ton wrapper混沌皮Cheese干酪Diced切丁Rice paper米纸Edam荷兰干酪Shredded切丝Soba日式荞麦面Emmental瑞士多孔干酪Boneless去骨的Udon日式乌冬面Provolone意大利熏干酪Minced切碎的Mozzarella意大利奶酪Others其它Ricotta意大利乳清奶酪Bakery面包类House wine店酒Feta希腊羊奶干酪White toast白土司Ice cube冰块Mascarpone意大利奶油乳酪Whole wheat toast全麦土司Rock sugar冰糖Blue cheese蓝纹奶酪Muffin小松饼Stick搅棒Brie法国咸味干乳酪Soft roll软包Straw吸管Camembert法国浓味软乳酪Hard roll硬包Coaster杯垫Parmesan巴马干酪Doughnut甜麦圈Doily paper花纸垫Gruyere瑞士干奶酪French bread法包Tissue paper餐巾纸Cheddar英国切达干酪Rye bread裸麦包Paper napkin餐巾纸Roquefort法国羊乳干酪Match火柴Cake蛋糕类Lighter打火机Bill账单类Mousse木司Napkin口布Check folder账单夹Pie派Chopstick筷子In blocked letter正楷Pudding布丁Cigarette香烟Signature签名Partait芭菲冻糕Cigar雪茄Pay cash付现金Strudel卷News paper报纸Vip card贵宾卡Cheese cake烤芝士蛋糕Magazine杂志Discount card打折卡Tiramisu意大利芝士蛋糕Podium讲台Credit card信用卡Cashier counter收银台Sign bill签单Pasta面类Receipt发票Charge to room挂账房Spaghetti意细面条Toothpick牙签Penne空心面Toilet洗手间Chinaware瓷器类Linguine扁面条Stairs楼梯Dinner plate主盘Fettuccine扁平细面条Basement地下室Salad plate沙律盘Fusilli螺丝面Lift电梯Dessert plate甜品盘Cannelloni肉馅卷Elevator电梯B.B Plate面包盘Tagliatelle干面条Baby chair婴儿椅Oval Plate椭圆盘Rotelle车轮粉Parking ticket停车票Vase花瓶Ravioli小方饺Business center商务中心Egg cup蛋盅Farfalle蝴蝶饺Health center健身中心Pepper shaker胡椒瓶Lasagne烤宽面条Swimming pool游泳池Salt shaker盐瓶Ragatoni波纹贝壳通心粉Night club夜总会Creamer奶盅Bean thread noodle米粉Money Exchange外币兑换Wine basket红酒篮Oil & Vinegar stand油醋架Cereal bowl麦片碗Sugar bowl糖盅Water pitcher水壶Coffee cup咖啡杯Flatware餐具Tea cup茶杯Bar utensil酒吧用具Steak Knife牛扒刀Coffee/Tea saucer咖啡/茶杯底碟Measure for liquor量酒器Dinner knife主刀Soup cup汤杯Cocktail shaker摇酒壶Dinner fork主叉Soup cup saucer汤杯底碟Cocktail stainer过滤器Dinner spoon主更Sugar bowl糖盅Mixing glass调酒杯Salad knife沙律刀Holloware器皿类Bar spoon吧匙Salad fork沙律叉Punch bowl香槟桶Bottle opener开瓶器Dessert spoon甜品更Wine cooler酒桶Cork-screw螺丝刀Soup spoon汤更Wine cooler stand酒桶架Wine opener开瓶刀Bouillon spoon汤更Ice bucket冰桶Tea spoon茶更Candle stand烛台Glassware玻璃器皿Ice Tea Spoon长匙更Charing dish热炉Water goblet水杯Demi-tasse Spoon小咖啡更Bread basket面包篮Red wine glass红酒杯Butter Knife黄油刀Coffee pot咖啡壶white wine glass白酒杯Fish knife鱼刀Tea pot茶壶Liqueur glass力乔杯Fish fork鱼叉Bowl碗Sherry glass些厘杯Oyster fork牡蛎叉Cocktail glass鸡尾酒杯Snail tong田螺夹Collins直升高杯Snail fork田螺叉Old Fashioned/Rocks古典杯Cheese knife芝士刀Champagne Flute窄口香槟杯Cake server饼铲Champagne Saucer宽口香槟杯Carving knife切肉刀Brandy glass白兰地杯Carving fork切肉叉Beer glass啤酒杯Salad tong沙律夹Hi-Ball饮料杯Dessert tong甜品夹Juice glass果汁杯Ice tong冰夹Ballon glass大红酒杯Serving fork服务叉Coupette Margarita马格利特杯Serving spoon服务更Irish Coffee Glass爱尔兰咖啡杯Soup ladle汤勺Sauce ladle汁勺Ashtray烟灰缸Lemon squeezer柠檬夹Sauce Boat汁斗Wooden pepper mill木胡椒瓶BASIC-ENGLISHbreakfast早餐port红葡萄酒ice water冰水lunch午餐beer啤酒mineral water矿泉水dinner正餐rice wine米酒pop, soda water汽水supper晚餐spirits烧酒ice-cream冰淇淋menu菜单Maotai spirit茅台酒lemonade柠檬水toast烤面包sherry雪莉酒ice-lolly,popsicle冰棍sweet roll甜面包cold dish冷盘milk牛奶cooked rice米饭birds net燕窝condensed milk炼乳porridge粥sharks fins鱼翅coffee咖啡pie馅饼broth肉汤cocoa可可bun, steamed bun馒头restaurant餐厅soya milk豆浆stuffed dumplings混沌table-cloth桌布fruit juice果汁meat dumplings饺子tableware餐具cider苹果酒dumplings元宵bowl钵、碗rum朗姆酒biscuit, cake饼干Plate, Platter盘brandy白兰地dessert甜点心vinegar bottle醋瓶China brandy中国白兰地cake蛋糕soup plate汤盘fine brandy金奖白兰地fried noodles炒面tray托盘cocktail鸡尾酒noodles in soup汤面spoon勺vodka伏特加酒cookie小甜饼soup ladle汤勺champagne香槟酒cheese酪saucer碟orange squash鲜橙汁steamed bread包子fork叉sugar糖tinned goods罐头chopsticks筷子sweet块糖salad色拉carving knife餐刀saccharin糖精roast mutton烤羊肉bottle opener开瓶器candy糖果fried fish炸鱼tin opener开罐器chocolate巧克力fried shrimp油炸虾tooth pick牙签birds nets燕窝Beijing roast duck北京烤鸭sideboard餐具柜condiment调料curry chicken咖喱鸡cigarette香烟oil油boiled egg煮鸡蛋ash-tray烟灰缸peanut oil花生油Lungching green 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