大学生三级英语投诉信.ppt

一般说来，一封投诉信应包括三个最基本的方面： 1.投诉内容。一般放在信的开头。常用的表达法有： I am writing to you about . Which I received/bought. I am going to complain about.I am sorry to have to return with this letter.which I received/bought. 2.投诉原因。一般讲述对商品质量或售后服务不满意的地方。 常用的表达法有： When we checked., we noticed. When I took.out of the bag and examined.closely, I found. When I unpacked.and tried to use it, it did not work. 3.希望得到的结果。常用的表达法有： Please let me know what you intend to do in this matter. I am returning.under separate post and look forward to receiving a full refund of. In view of the inconvenience that this has caused, I feel you should. 写信投诉抱怨的题型很常见，怎样才能合理的表述不满，又 能显得理由充分？下面介绍下这类书信的常用词汇和句型 Complaint Letter词汇：complain against sb. About sth.投诉 Dissatisfaction with不满于 put up with/bear/tolerate忍受 awful糟糕的poor service糟糕的服务 inconceivable不可思议的 out of ones expectation令某人大失所望 Look into/go into/investigate调查 incident/matter事件 sanitary situation卫生条件 Bad manners不礼貌 disturbance干扰 nuisance麻烦事 remedy补救 solve解决 recurrence再次发生. 句型： 1) I am writing to you to complain about. 2) I am writing to express my dissatisfaction with. 3) There are some problems with the flat that I wish to bring to attention. For one thing, there isFor another,. 4) I can hardly bear/tolerate/put up with it any more. 5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can. 6) I sincerely hope that it will review its management system, with the view to providing, better service to the public. 7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind. 8) We will appreciate your willingness to make up for the loss. 英文投诉信模板 June 16, 2012 Dear _, I am _（自我介绍. I feel bad to trouble you but I am afraid that I have to make a complaint about. The reason for my dissatisfaction is _（总体介绍. In the first place, _（抱怨的第一个方面. In addition, _（ 抱怨的第二个方面）. Under these circumstances, I find it _（感觉）to_（抱怨的方面给你带来的后果）. I appreciate it very much if you could _（提出建议和请求 ）, preferably _（进一步的要求）, and I would like to have this matter settled by _（设定解决事情最后期限）. Thank you for your consideration and I will be looking forward to your reply. Yours sincerely, Li Ming June 16, 2012 Dear Mr. Gao: I bought a color TV set from your store yesterday, but when I came back to home, I found there was no image in it. So I returned to your store, but your shop assistants said they would not be responsible for the problem. I bought the color TV set and took it back to home without any question and I can only assume that the problem must be due to the quality of TV set itself. I shall be glad that if you will replace my TV set as soon as possible. Yours sincerely, Li Hua 英文投诉信范文(Letters of Complaint) 例一】 Florence Trunkemeyer College of Business Ball State University Muncie, IN 47300 November 15, 1998 General Computer Corporation Engineering Department P.O. Box 73219 Fort Worth, TX 76108 Dear Sir: With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged. The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing. We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation. Yours sincerely, (Signature) 考研英语小作文模板：考研英语小作文模板：投诉信投诉信1结构要点投诉信是对产品或 服务表示不满的信件，一般分三个部分：1.提出投诉内容；2.说明具体情况； 3.提出解决办法。Supposeyouboughtawoolenscarf(围巾 )bymailorderbutlaterfoundaholeinit.Writealetterofcomplainttodescribethatmatterandrequi resettlement.Donotsignyourownnameattheendofyourletter,using“LiMing”instead.Towho mitmayconcern,ThewoolenscarfIboughtbymailorderfromyourcompanyarrivedontimethed aybeforeyesterday.ButwhenIcheckedit,Ifoundaholeinthemiddle.Iwasastonishedbecauset heholewasobviousandIdidnotthinkyoushouldneglectthisdeficiencywhenyoudeliveredit.Ih avedialedyourservicenumberforseveraltimesanditwasalwaysbusy.Nowthisproblemkeeps worryingme.Canyouchangeanewoneformeassoonaspossible?HowshallIsendthisscarfba cktoyou?Thanksforyourconsideration.Iamlookingforwardtoyourearlyreply.Yoursfaithfully, LiMing投诉信2语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。最 后提出的解决方法应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。 Writealettertocomplainaboutanunhappyexperienceinabout100wordstodescribethematter andaskforthemistaketobecorrected.Donotsignyourownnameattheendofyourletter,using“L iMing”instead.DearSir,Iamwritingtoyouaboutamostunhappyexperience.LastTuesdaymor ning,wetookalong routebusofyourcompanyfromDukoutoLijiang.Thebuswasscheduledto arriveinLijiangat7oclockintheevening,butitstoppedmidwayatfourp.m.formechanicalproble ms.Thedriverandtheticketsellercouldneithersolvetheproblembythemselvesnorseekhelpfr omothers. Wherewestoppedwasnowherenearavillage.Upuntil8oclock,anotherbusfinallycarriedus toashabbyruralmotel.Wehadtopayforouraccommodation.Theroomwastoosmallandthequi ltwassodirty.Tooursurprise,whenwejustmanagedtosleepataround2a.m.,thedrivercameto wakeusup thebushadbeenfixed!Isuggestthatyoulookintothismatterimmediatelyanddealwithitquicklya ndproperly DearSir，IamwritingtoyouforthemobilephoneofDephone- S250Iboughton20thApr.2008atTeleMallinWuhan,P.R.Chi na.Tendaysafterthat,itdidntringandsendshortmessages.T henItookittotheseller,butwastoldthatthemodelhadbeensol doutandIhadtowaitatleastthreemonthsforanewone.LaterI wenttotherepairman.HesaidsinceitwasanewmodelinChin a,消息 itwasimpossibletofixitwithouttherightspareparts.Iwassode sperateonhearingthat.HowcanIwaitthatlong?Therefore,Ir equirethatyousendmeanewoneofthesamemodelwithinam onth.Thankyouforyourconsideration.Sincerelyyours,BuM anyi 【例二】 Sunny Company 34 Zhongcheng Road Jinlian Building Shanghai