商务英语礼仪之口语表达技巧.pptx

Business Etiquette oral presentation skills 商务礼仪口语表达技巧 文秘办公礼仪(Secreatary office etiquette) u场景一：询问访客身份(Ask for identity of guests) uMay I have your name, please? uWhat company are you from? uCould you tell me what company you are representing? u请问您贵姓？ u您是哪个公司的？ u能告诉我您代表什么公司吗？ u场景二：询问是否预约，来访目的 uDo you have an appointment? uWould you give me your business card? uCan I ask what you wish to see him about? u请问你有预约吗？ u请给我您的名片好吗？ u我能问一下您要见他有何事吗？ u场景三：带客人去见经理 uPlease have a seat, Mr. Jones and Mr. Smith will see you in few minutes. uMr. Chen is expecting you. Ill tell him that youre here. u请坐，琼斯先生和史密斯先生几分钟后就到。 u陈先生正在等你。我去告诉他你到了。 u场景四：婉言拒绝客人来访 uMr. Chen is occupied at the moment and wants to know if your business is urgent. uHe may want to get in touch with you in the future. Would you leave your card? u陈先生正忙着，请问您的事情很紧急吗？ u他想以后再和你联系。请留下你的名片好吗？ 职场上稳妥表达观点(How to express ideas realible) u如果表示赞成，你可以说： uThats a good idea. u是个好主意。 u如果表示有条件地接受，你可以说： uon the condition that uWe accept your proposal,on the condition that you order 20,000 units. u如果您订2 万件，我们会接受您的建议。 u如果表示拒绝，你可以说： uWere not prepared to accept your proposal at this time. u我们这一次不准备接受你们的建议。 u如果对方误解了你, 你可以说： uNo, Im afraid you misunderstood me. What I was trying to say was. u不，恐怕你误解了。我想说的是. 在邮件中恰当描述(Express appropiately in E- mails) u1) I am writing to confirm /enquire/inform you u我写信时要确认/ 询问/ 通知你 u2) I am writing to follow up on our earlier decision on the marketing campaign in Q2. u我写信来追踪我们之前对于第二季度营销活动的 决定。 u3) With reference to our telephone conversation today u关于我们今天在电话中的谈话. u4) In my previous e-mail on October 5 u先前在10 月5 日所写的信 u5) As I mentioned earlier about u如我先前所提及关于 u6) As indicated in my previous e-mail u如我在先前的信中所提出 u7) As we discussed on the phone u如我们上次在电话中的讨论 u8) From our decision at the previous meeting u如我们在上次会议中的决定 u9) As you requested/per your requirement u按照你的要求 u10) In reply to your e-mail dated April 1，we decided u回答你在4 月1 日写的信，我们决定 如何提高办公室亲和力(How to improve affinity in the office) Try to be more humility(学会更加的谦虚） They let others “showcase“ by delivering key messages instead of always having to be“on stage“ themselves. 通过传递关键信息，让别人替自己“展示”，而不是总把自 己放在“舞台”表演。 They let others feel important by “interpreting,“ “passing on,“ and “applying“ their goals and initiatives. 通过“诠释”、“传递”、“落实”自己的目标和计划，让别人感 到重要起来。 uTry to be polite(学会如何礼貌表达) uEven the smallest courtesies kindle a fire that ignites chemistry and builds kinship. The courtesy of saying “hello“ when you come into the office after being away. The courtesy of letting people know when youre going to be away for an extended period. The courtesy of honoring policies about reserving rooms, spaces, and equipment for activities. The courtesy of a simple “please“, “thank you“, and “youre welcome“ for small favors. 即使是最小的礼貌也会激发融洽感、点燃亲密的“火 焰”。比如回到办公室时说声“嗨”；不能按时赶回来 时，要和别人说一声；遵守关于为活动预留房间、 空间、设备的规定；对小的恩惠给予一个简单的“请 ”、“谢谢”、“不客气”。 uTry to show a sense of humor(展现你的幽默感) uSelf-deprecating humor can open hearts and minds to make people receptive to ideas in ways words alone cant. u自嘲式幽默能让人们敞开胸怀和心思，比语言更能说服 人接受