职场礼节美语撰写感谢卡片的技巧.doc

职场礼节美语撰写感谢卡片的技巧【实用销售英语大全】2010-08-11 10:02:40 来源：互联网 0 26陈豪在北京的ABC美国公司工作，他到美国同事Amy的办公室去找她。 (Officeambience) C：Amy,你有时间吗？ A：Icanalwaysmaketimeforyou,ChenHao.Whatsthematter? C：我有个客户，听说我搬家，专门送了我一幅画儿。 A：Thatdoesntsoundlikeaproblem.Itsoundsmorelikeanicegesture。 C：可是那画的颜色和风格跟我的公寓格格不入。我要收藏 A：Thatstoobad.Heprobablychosesomethinghewouldliketohaveanddidntconsideryourtaste.Ihopeyouthankedhimforitanyway。 C：我觉得也是，给别人买东西，应该买别人喜欢的才对。不过我还是打算发个电子邮件，谢谢他，但是不知道怎么写，所以来请教你。 A：Well,firstofall,youshouldntusee-mailtothanksomeoneforagift.Apropernoteofgratitudeshouldbehandwritten。 C：什么是gra-ti-tude? A：Gratitudeisthesameasthanksorappreciation。 C：那一定要手写吗？ A：E-mailisimpersonalandlackswarmth.Theeffortyoumaketoshowyourgratitudeshouldmatchtheeffortthatyourclientexpendedinsendingyouthegift。 C：我能不能买张现成的感谢卡，在上面加上一句，然后签个字呢？ A：Imsorry,butthatwontdoeither.Youneedtodemonstrateyourgoodmannersbycomposingapersonalnoteinyourownwordsontheappropriatestationery。 C：你能陪我去买合适的卡片吗？ A：Idonthavetimenow.Butletsmeetatthestationerystoreatnoon.MC：中午，陈豪和Amy一起到卡片专卖店。 C：Amy,这种可以折叠的感谢卡挺大方的。 A：Theyareacceptable,butnotasclassyasthesecorrespondencecardsthataremadeofheavierstockpaper。 C：噢，correspondencecards，就是回复卡。 A：Youshouldordersomewithyournameengravedacrossthetopforfutureuse。 C：我说有时候收到别人的卡片，上面还有名字的缩写，原来是可以订做的呀。好，就买这个。不过我还是不知道怎么写。 A：Itsnotsohard,andyoudonthavetobedishonest。 C：你启发启发我。 A：Youcantellyourclienthowmuchyouappreciatehisthoughtfulnessandgenerosityinsendingyouapaintingbythisartist。 C：有了。我就说“你怎么知道我家到处都是白墙的？画儿是我最需要的。”这样写，他也不知道我是不是喜欢那幅画。 A：Andyouhavealltheelementsofaproperthankyounote。 C：Amy,你能再重复一下写感谢卡的注意事项吗？ A：Anoteofthanksishandwrittenonqualitynotepaper.Itbeginswithaspecificreferencetothegift,remarksaboutitsquality,whyyouappreciateitandhowyouwilluseit。 C：这么说，其实也不难嘛。谢谢你，Amy。外贸英语之外贸业务常用报价英语【实用销售英语大全】2010-08-11 10:02:40 来源：互联网 0 48我总结了一些外贸业务中常用的报价 英语 ，在这里和大家分享一下！ 外贸业务常用报价英语 ： 1、报实价This is to confirm uour telex of 6 April1997,asking us to make you firm offers for rice and soybeans C&f singapore.We telexed you this morning offering you 300 metric tons of一步polished rice at A$2,400 per metric ton ,c&f singapore,for shipment during July/August 1997.This offer is firm,subject to the receipt of your reply before 1 June 1997.Please note that we have quoted our most favourable price and are unable to entertain any counter offer.With regard to soybeans,we advise you that the few lots we have at present are under offerelsewheri.If,however,you were to make us a suitable offer,there is a possibility of our supplying them.As you know,of late,it has been a heavy demand for these commodities and this has resulted in increased prices. You may,however,take advantage of the strengthening market if you send an immediate reply.1997年4月6日有关查询大米和大豆新加坡到岸价的电传已收悉。今日上午电传报价：精白米300公吨，每公吨成本加运费新加坡到岸价为2400澳元。于1997年7或8月装运。以上实价需由贵公司于1997年6月1日前回复确实。该报价为最优惠价，恕不能还价。本公司与客户正洽售一批大豆交易，若贵公司愿意报以适当买价，本公司乐意出售。近来该类产品需求热列，令价格上涨。请贵公司把握机会，尽早落实定单为盼。2、主动报价This time last year you placed an order for type BS362 12-volt sealed batteries. This is discontinued line which we had on offer at the time.We now have a similar product on offer, Type CM233.lt occurs to us that you might be interested. A de*ive leaflet is enclosed.We have a stock of 950 of Type CN233 which we are selling off at GB28 each.We can offer a quantity discount of up to 15%, but we are prepared to give 20% discount for an offer to buy the complete stock.We are giving you this opportunity in view of your previous order.We would appreciate a prompt reply, since we will put the offer out in the event of your not being interested.去年此时贵公司所订购的BS362型号12伏密封电池，现已停止生产。现有同类型产品CN233，存货共950件，特惠价每件28英镑。贵公司如感兴趣，敬请参看随附之简介说明。大批订购可获八五折优惠，整批购入则可享八折特惠。为感谢贵公司以往惠顾，特此给予订购优惠。亟盼立即回复，如贵公司未欲订购，本公司亦能尽早另作安排。3、敦促买主接受报价We refer to our quotation of 4 September and our mail offer of 20 October regarding the supply of Flame cigarette lighters.We are prepared to keep our offer open until the end of this month.As this product is in great demand and the supply limited, we would recommend that you accept this offer as soon as possible.关于火焰牌打火机的供应事宜，本公司曾于9月4日报价和于10月20日邮寄报盘。现特此通知，该报盘的有效期在本月底结束。该货品市场需求量极大，供货有限。宜从速接受该报价为荷。4、还价We are in receipt of your letter of 31 July offering us 100 metric tons of polished rice at A$1，200per metric ton on the usual terms.We regret to inform you that our buyers find your price much too high. We are informed that some lots of American origin have been sold here at a level about 30% lower than yours.We do not deny that the quality of Australian rice is slightlybetter but the difference in price should, in no case, be as large as 10%. To facilitate the transaction, we counter offer as follows, subject to your reply being received by us before 30 September 1996.100metric tons of polished rice, 1996 crop, at A$1,050 per metric ton CIF Singapore, other terms as per your letter of 31 JulyAs the market price is falling, we recommend your immediate acceptance.承蒙7月31日来函报盘100公吨精白米，以每公吨1200澳元和按一般条件交易，谨此致谢。然而，买主认为报价太高。本公司得悉本地现正出售的美国大米，价格较上述报盘约低30%。无可否认，澳洲大米品质较佳。然而，价格相差理应少于10%。为达成交易，现谨还价如下，并以1996年9月30日以前收到贵公司答复为实：1996年产精百米100公吨，每吨新加坡到岸价1050澳元，其余条件按贵公司7月31日来函为准有见市场价格不断下跌，拟请立即接受上述还价。5、拒绝还价条款Thank you for your letter of 10 October. We are surprised to hear that you consider our price for tin plate sheets too high.Much as we would like to do business with you , we regret to say that we cannot entertain your counter offer. The price we have quoted is quite realistic. We would point out that we have received substantial orders from other sources at our level.If you could improve your offer, please let us know. Sincesupplies of this product are limited at the moment, we would ask you to act quickly.We assure you that any further enquiries from you will receive our prompt attention.多谢10月10日来函。得悉贵公司认为锡片价格太高，颇感意外。本公司所报价钱相宜，其他客户皆大批订货。虽亟欲与贵公司达成交易，无奈未能接受贵公司的还价，实属遗憾。若蒙修改还盘条款，还请赐知。现时该产品供应有限，尚请从速采取行动。欢迎随时询价，以效微劳。6、对价格作出让步Thank you for your letter of 29 December 1995. We are disappointed to hear that our price for Flame cigarette lighters is too high for you to work on. You mention that Japanese goods are being offered to you at a price approximately 10% lower than that quoted by us .We accept what you say, but we are of the opinion that the qualityof the other makes does not measure up to that of our products.Although we are keen to do business with you, we regret that wecannot accept your counter offer or even meet you half way.The best we can do is to reduce our previous quotation by 2%. We trust that this will meet with your approval.We look forward to hearing from you.1995年12月29日来函收到，不胜感激。得知贵公司认为火焰牌打火机价格过高，无利可图，本公司极感遗憾。来函又提及日本同类货品报价较其低近10%。本公司认同来函的说法，然而，其他厂商的产品质量绝对不能与本公司的相提并论。虽然亟望与贵公司交易，但该还价较本公司报价相差极大，故未能接受贵公司定单。特此调整报价，降价2%，祈盼贵公司满意。外贸英语催款函范文【实用销售英语大全】2010-08-11 10:02:55 来源：互联网 0 63催款函是卖放在规定期限内未收到货款，提醒或催促买方付款的函件。 写此类催款函要求文字简练、意思清楚；同时要求语气诚恳、体贴，彬彬有理。不可轻易怀疑对方故意拖欠不付，以免伤害对方感情，不利于达到索款的目的，或妨碍以后的业务。对于某些屡催不付，故意逃款的客户，语气则要强硬，措辞坚决。总之索款要把握一个原则：既要达到索款目的，又要与客户保持友好关系。 外贸英语函电：催款函范文实用范例 （1）subject:DemandingOverduePayment DearSirs, AccountNo.8756 Asyouareusuallyverypromptinsettlingyouraccounts,wewonderwhetherthereisanyspecialreasonwhywehavenotreceivedpaymentoftheaboveaccount,alreadyamonthoverdue. Wethinkyoumaynothavereceivedthestatementofaccountwesentyouon30thAugustshowingthebalanceofUS$80,000youowe.Wesendyouacopyandhopeitmayhaveyourearlyattention. Yoursfaithfully, xxx 催款函主题：索取逾期账款 亲爱的先生： 第8756号账单 鉴于贵方总是及时结清项目，而此次逾期一个月仍未收到贵方上述账目的欠款，我们想知道是否有何特殊原因。 我们猜想贵方可能未及时收到我们8月30日发出的80，000美元欠款的账单。现寄出一份，并希望贵方及早处理。 你真诚的xxx （2）Subject:UrgingPayment DearSirs, AccountNo.8756 NothavingreceivedanyreplytoourE-mailofSeptember8requestingsettlementoftheaboveaccount,wearewritingagaintoremindyouthattheamountstillowingisUS$80,000.Nodoubtthereissomespecialreasonfordelayinpaymentandweshouldwelcomeanexplanationandalsoyourremittance, Yoursfaithfully, xxx 催款函主题：再次索取欠款 亲爱的先生： 第8756号账单 未见贵方对我们9月8日来信要求结算一事之回复。我们再次来函提醒贵方，欠款为80，000美元。毫无疑问，一定有特殊原因使贵方延误付款，我们期待贵方说明原因并寄上汇款。 你真诚的xxx报价英语例文(中英文对照)【实用销售英语大全】2010-08-11 10:02:33 来源：互联网 0 41Dearsirs, Wehavereceivedyouraddressfromabusinessacquaintanceofoursinwhoalsoinformedusthatyourequirealargeamountoftheitemswemanufacture.OurareverywellknowninmorethanEuropeanandotherforeigncountries.Duringthepastyears,wehavebeenabletoconstantlyexpandourexportprogram.Weareinterestedingainingfootholdinyourcountryandofferingourentirelineofonthemarket.Inordertogiveyouanideaofthecapacityofourorganization,weareenclosingourcomprehensiveillustratedbrochure.Wewouldbeverypleasedtoreceiveananswerfromyou.Sincerelyyours. 敬启者: 我们已由(公司名)得悉贵司的地址,该公司是我们在(地名)的生意往来时结识的.其并告之我们,贵司正需大量蔽公司所制造的产品。 敝公司的(品名)在大部分欧洲及其他国家享有盛名.过去年以来,蔽公司均能稳定地扩大出口计划。 敝公司对于在贵国获得立脚点深感兴趣,故原供应本公司的所有产品以满足贵国需要。 为了使贵司对我们的公司结构有所了解,特附上一本综合性简介小册子,望查收！ 敬侯答复! 顺颂 商祺商务英语电话报价对话【实用销售英语大全】2010-08-11 10:02:29 来源：互联网 0 38经典商务英语电话报价对话 (1) A:Wecanofferyouthisindifferentlevelsofquality. B:Istheremuchofadifferenceinprice? A:Yes,theeconomymodelisabout30%less. B:Welltakethatone. A:这产品我们有三种不同等级的品质。 B:价钱也有很大的分别吧？ A:是的，经济型的大约便宜30%。 B:我们就买那种。 (2) A:Isthisgoingtosatisfyyourrequirements? B:Actually,itismorethanweneed. A:Wecangiveyoualittlecheapermodel. B:Letmeseethespecificationsforthat. A:这种的合你的要求吗？ B:事实上，已超出我们所需要的。 A:我们可以提供你便宜一点的型式。 B:让我看看它的规格说明书吧。 (3) A:Youreaskingtoomuchforthispart. B:wehavesomecheaperones. A:Whatisthepricedifference? B:Thebasicmodelwillcostabout10%less. A:这零件你们要价太高了。 B:我们有便宜一点的。 A:价钱差多少？ B:基本型的便宜约10%左右。 (4) A:Howmanydifferentmodelsofthisdoyouoffer? B:Wehavefivedifferentones. A:Istheremuchofapricedifference. B:Yes,sowehadbetterlookoveryourspecifications. A:这个你们有多少种不同的型式。 B:五种 A:价钱有很大的差别吗？ B:是的，所以我们最好先把您的规格说明细看一遍。 (5) A:Thelastorderdidntworkouttoowellforus B:Whatwaswrong? A:Weweredevelopingtoomuchwaste. B:Isuggestyougouptoournexthigherpricelevel. A:上回订的货用起来不怎么顺。 B:有什么问题吗？ A:生产出来的废品太多了。 B:我建议您采用我们价格再高一级的货外企生存必知的十大英语单词【实用销售英语大全】2010-08-11 10:02:52 来源：互联网 0 531、Performance(n.) 业绩、表现 His performance this month has been less than satisfactory. 他这个月的业绩不是很令人满意。 2、Performance Evaluation 定期的员工个人评定 The performance evaluation test is a way of seeing how efficient a workers performance is. 定期的员工个人评定是一种考察员工的工作有多高效的手段。 3、Challenge(v.) 在外企的英文中它不当“挑战”讲而是“谴责、批评、指责” His poor performance gave rise to the challenge from his boss. 他差劲的表现遭到了老板的批评。 4、Presentation(n.) 做介绍（一般指打投影仪的那种汇报） His presentation on the Earth Summit proves that we really need to pay more attention to the global environment. 他在地球峰会上的报告证实了我们的确要更加关注全球的环境。 5、Quota(n.) 员工的（一年或半年的）任务量 Have you reached your predicted quota for this quarter? 你达到了本季度预期的任务量了吗？ 6、Solid(n.) 可靠的、稳妥的 Their partnership is solid as a rock. 他们的伙伴关系像岩石一样坚不可摧。 7、Complicated(adj.) 复杂的 English grammar is very complicated. 英语语法非常复杂。 8/9、Vacation = Leave 休假 (n.) It is my vacation soon, I think Ill go to Huang Shan to relax. 我马上就要休假了。我想我会去黄山放松一下。 10、Follow up 把某件事情继续负责追究到底 Have you been following up on the news recently? 你有跟踪调查最近的新闻吗？ Note： colleague (n.) 同事 elevator (n.) 电梯 analysis (n.) 分析，解析 tiring (n.) 令人厌倦的 barrier (n.) 障碍 overcome (v.) 克服，战胜 statistic (n.) 统计数值 instantly (adj.) 立即，即刻实用英语商务职务中常见职位的英语名称【实用销售英语大全】2010-08-11 10:02:22 来源：互联网 0 38商务职务中常见职位的英语名称Accounting Assistant 会计助理Accounting Clerk 记帐员Accounting Manager 会计部经理Accounting Stall 会计部职员Accounting Supervisor 会计主管Administration Manager 行政经理Administration Staff 行政人员Administrative Assistant 行政助理Administrative Clerk 行政办事员Advertising Staff 广告工作人员Airlines Sales Representative 航空公司定座员Airlines Staff 航空公司职员Application Engineer 应用工程师Assistant Manager 副经理Bond Analyst 证券分析员Bond Trader 证券交易员Business Controller 业务主任Business Manager 业务经理Buyer 采购员Cashier 出纳员Chemical Engineer 化学工程师Civil Engineer 土木工程师Clerk/