业务计划和关键绩效指标管理程序.doc

QUALITY SYSTEM PROCEDUREP-013-01-GM-EN 名称TITLE业务计划和关键绩效指标管理程序BUSINESS PLAN & KPI MANAGEMENT PROCEDURE编 制 Set up by Roberto Borgonovo发行日期Release Date27-02-2009审 核 Verified byRoberto Borgonovo发 放 号Release No.批 准 Approved ByRoberto Borgonovo受控状态Status更改记录MODIFICATION REPORT更改单号 Modification Sheet No.版次 Version更改条款 Modification Item更改人Modification Person更改日期Modification Date1.0 GoalSetting up business plan and indicators for every fundamental function of the company. 2.0 Scope of applicationThis procedures applies to all process owners.3.0 Terms and definitionsAdopting the ISO9000: 2000 quality management system basic principle and vocabulary as well as the ISO/TS16949: In 2002 4.0 ResponsibilityGeneral Manager: Overall responsibility for the whole issuing of the business plan according to the guidelines received from the mothercompany. Decision of KPIs to be used with confirmation of the process owners.Sales Manager: Collect necessary informations about the market.Supply Chain Manager: Collect necessary prices of the products for business planning and other necessary datas of the production.Controller/Accountant: Collect necessary accounting datas to issue business planning.Every process owner: Share assumptions of the business plan, confirm objectives stated by the direction or propose new ones on the basis of the process to be measured.5.0 Flow of the procedure 6.0 Description of the procedure A. GM receives all necessary datas to setup BP: market, production, purchasing, accounting and objectives and resources from mothercompany.B. GM issues draft of the BP.C. GM discuss with process owners feasibility of the new plan on the basis of last year performance.D. GM discuss with mothercompany changes of objectives or of resources if necessary.E. GM issues the final BP on the basis of above mentioned datas and discussions.F. GM design KPIs on the basis of the BP.G. Process owners receive and analyze objective and proposed indicators and eventually discuss changes on the basis of different reasons (difficulty to have good datas, indicator not proper to the activity or not linked too much with the objective).H. Process owners collect datas and every management review datas are presented and discussed with analysis of cause and im