行业英语交际手册正稿.doc

Module One Meeting and Greeting PeoplePart 1 Introducing Yourself A. Selected Functional SentencesThe following selected sentences are often used for making self-introductions in different situations involving meeting and greeting people. Read aloud with correct pronunciation and remember them .1)Meeting and greeting a foreign customer whom you dont know at an airport Mrs.Harris from Canada?1. Excuse me ,but arent you Miss Jerry Rose from Britain? Mr.Mkapa from Tanzania Ms.Jonblansky from Egypt?2. If I am not mistaken, you must be our long-expected guest XXX from YYY. Please allow me to introduce myself .3. May I introduce myself? Im . 4. Joseph Mkapa-Marketing Executive from XYZ Company My name is B. Model DialoguesDialogue 1 Greeting a Foreign Guest at the Airport( Mr.Mkapa-Marketing Executive of XYZ Company from Tanzania proceeds toward the Green Exit and just outside are Ms. Li Mei, PA to Mr.Zhang, and Mr.Zhang-Sales and Marketing Director of China International ABC Group Co., with Li Mei holding a large sign which reads “Welcome Mr.Mkapa”. Mr.Mkapa now sees the sign, waves, and proceeds toward the two people. Mr.Li and Mr. Zhang introduce themselves to one another.)L: Excuse me, but arent you Mr.Mkapa-Marketing Executive of XYZ Company from Tanzania?M: Yes, I am. My name is Joseph Mkapa.L: Im Miss Li, Mr. Zhangs Personal Assistant at China International ABC Group Co. . Imhere to welcome you.M: How do you do, Miss Li. Thank you for coming to meet me.L:How do you do, Mr.Mkapa. Welcome to China. This is our Sales and Marketing Director Mr.Zhang.M:Hello , Mr.Zhang, Ive heard so much about you . Nice to meet you.Z: Nice to meet you, too.L: Mr. Mkapa., how was your flight?M: Not bad. The service on board was excellent. However, the flight took me about 4 hours from Dar es Salaam to Addis Ababa where I had a stopover and then changed to the direct flight from there to Beijing. The non-stop flight from Addis Ababa in Ethiopia to Beijing took almost 12 hours. I do not sleep well on planes, so I am a little tired.Z: Well, in that case, well cancel tonights arrangement. We shall try to make your visit as pleasant as possible so that you will take home happy memories.M:Thanks. Im sure I will.L: Our car is waiting over there. Lets drive to the hotel. May I help you with your baggage, Mr.Mkapa?M: No, thanks. I can manage. Lets go.Dialogue 2 (A: Lin Fang, a secretary of the United Textile Corporation; B: Mr. Black, a manager of a foreign company)A:Excuse me, but are you Mr. Black from the International Trading Corp.?B: Yes, Im John Black.A: Allow me to introduce myself. My name is Lin Fang. Im from the United Textile Corporation. Im here to meet you.B: Glad to meet you. I have the feeling that we have known each other for a long time.A: Of course. We have talked to each other for so many times over telephone. Did you have a nice flight, Mr. Black?B:Yes, the flight was smooth. The service was good, too.A:Im glad to hear that! Do you have all your luggage here?B:Yes, its all here.A:We have a car over there to take you to your hotel.B:Thats fine.A:Let me help you with that suitcase.B:Thanks a lot.A:Shall we go, then?B: Yes, thank you for all your trouble.A:No trouble at all. This way, please.2)Meeting a visitor or a new colleague for the first time A new colleague might say: You may say:My name is I amI am My name is How do you do ? How do you do?Pleased PleasedIts my honor to meet / see you Glad to meet /see you, tooIts a pleasure Its a pleasure Dialogue 3 Meeting a New Colleague at the Office(Mr.zhang-Sales and Marketing Managing Director of China International ABC Co. comes into the office and announces to all his co-workers)Mr.zhang: Good morning, everyone! Let me introduce our new colleague to you. His name is Jonblanski Clark-a programmer from HIJ Computing Company. He is going to join us. Jonblanski, this is my secretary, Li Mei.Jonblanski: How do you do? Good to meet you.Li Mei: How do you do? Nice to meet you, too.Michelle: Mr.zhang, since youre very busy, let us introduce one another ourselves.Mr.Zhang: Thats a good suggestion. So go ahead.Michelle: My name is Michelle, the assistant manager of this Department. Pleased to meet you.Jonblanski: Pleased to meet you, too.Michelle: She is Naomi.Naomi: Its Naomi I-t-o-h, but please call me Naomi. Nice to meet you!Jonblanski: Its my honor to meet you. What do you do here if I may ask?Michelle: Oh , shes on the market research side.Jonblanski: Thank you all very much for the introductions. Im so glad to have become one of you. Im really happy to be here.3)Meeting and greeting people whom you seem to have met beforeDont I know you from somewhere ? Im not sure .do you ?Havent we met before ? Have we?You know ,you look really familiar . Mm-hmm.Oh,yes. I remember you now .I think we were in the same reception /Yiwu Commodities Fair /Boao Asian Forum.Yes, thats right. My name is No. I dont think so. I think you have the wrong person Oh. SorryDialogue 4 Dont I Know You from Somewhere?( At the Books Exhibition, Ms Ross comes across Mr.Mkapa whom she thinks she knows.She doesnt remember Mkapas name, but she thinks she remembers something about him. Please check how they introduce themselves.)Jennifer: Phew! Its crowded.John: It sure is. Well, you know whats like launching a new book.Jennifer: Thats true , especially on the occasion of an international book exhibition. John: Mm-hm.Jennifer: Its really hot here, isnt it ?John: It is, isnt it ? Far too hot.Jennifer: (sigh)John: Are you enjoying the exhibition?Jennifer: Yes.John: Good .Jennifer: You know, you look really familiar. Dont I know you from somewhere ?John: Im not sure.Jennifer: I think we were in the same Books Exhibition held in Frankfurt, Germany a couple of years ago. With Mr.Walden?John: Ah, I remember you, now!Jennifer: My names Jennifer, Jennifer Ross.John: Im John Mkapa. Its good to see you again. Sorry I didnt recognize you at first.Jennifer: Well, maybe my hair is a lot longer now, and I didnt wear glasses then. 4)Greeting each other among acquaintancesIf your colleague says: you may say: Greeting: Good morning, Good morning! Good afternoon, Li mei Good afternoon! Good evening, Good evening! Be polite: How are you ? Reply: Im fine, thank you. And how are you? Fine, thanks.Make further small talk: Good weekend/holiday? Excellent, thank you. chilly outside. Yes, kind of. Its cold this morning. very cold. a fine day today. isnt it ?Dialogue 5 Meeting a Colleague on the Way to the Club (Steven and Janet are colleagues. They encounter one anther on their way to the health club. They are making small talks.)Steven: Hi, Janet. Good morning. Its sunny today, isnt it?Janet: Yes, isnt it?Steven: Hey, whats the matter? You seemed to have something on your mind.Janet: My bosss birthday is tomorrow, and I have no idea what to get him.Steven: Why not ?Janet: Well, I overheard that he needed a new pair of football boots. I just went to the Athletes Center, but I couldnt afford the ones he really wants. Everything there is way too expensive.Steven: Have you tried The Sports Shop?Janet: I have never heard of it.Steven: They are having all sorts of Christmas specials and sales now. Almost everything is 40-50percent off. Janet: Terrific! Where is it?Steven: Its on Wangfujing Street next to Dong An Plaza.Janet: Ok, I know where it is then.Steven: The Sports Shop is right across from a Catholic church.Janet: Ill go over there right after lunch. Thanks.Steven: Glad to help. Good luck!Dialogue 6 Meeting and Greeting Friends(A: Miss Lin, the secretary; B: Mr. Black; C: Mr. Parker, the associate of Mr. Black)A: Hello, Mr. Black, how nice to see you again. How have you been?B: Fine, and you?A: Just fine, thanks. Our manager Mr. Wang asked me to say hello to you. He meant to come here to meet you in person. But some other business held him back, so he asked me to come in his place.B: Thats exactly the same. I dont think you know Mr. Parker, my associate.A: How do you do, Mr. Parker? My name is Lin Fang.C: How do you do, Miss Lin?A: Nice to meet you, Mr. Parker. Is this your first visit to China?C: Yes, its my very first. Ive been looking forward to visiting your beautiful country.A: I hope youll have a pleasant stay here.C: Thank you. Im sure I will.A: Well, you must be tired after your long flight. Our car is out in the parking lot.B: Fine.A: Lets go, please.Part 2 Introducing Other PeopleA. Selected Functional Sentences The following selected sentences are often used for introducing other people, such as your business partners, colleagues, friends, and customers, etc. in different situations. Read aloud with correct pronunciation and intonation and remember them. Introduction Patterns (Suppose the first persons name is Stella Estay; the second person is Naomi Itoh; you are introducing them to each other)When addressing the first person you may say: Turning to the second person you may say: Stella Estay Naomi Itoh, this is Stella Estay. This is Naomi Itoh. . -She is a former colleague of mine.-she works for our competitor.-she is a good friend of mine.-We participated in the Boao Asian Forum together.Id like you to meet a friend of mine.Id like to introduce a colleague of mine.Let me introduce someone to you. B. Model DialoguesDialogue 1 Introducing a Friend to Your Close ColleagueHugh: Oh, Stella, here comes John. Stella. Id like you to meet John. John, this is Stella. She is a close colleague of mine.Stella: Pleased to meet you.John: Pleased to meet you too.Hugh: Stellas just joined us, shes joining the information technology project.Stella: Yes.John: Oh, thats great.Hugh: And Johns deputy head of the MBA department of University of International Business and Economics. Stella: Oh, really?John: Yes.Stella: Oh. Im really happy to be here.John: Well, its good to have you on board!Stella: Thanks. Thanks.Dialogue 2 Meeting and Greeting Both Old and New FriendsStella: Hello, Caroline. Nice to see you again. How are you?Caroline: Fine, thanks. And how are things at the Frankfurt office?Stella:Oh, not too bad, not too bad. Weve been quite busy this year. By the way, I read in the paper that you have moved to your new offices.Caroline: Yes, we moved at the beginning of the year.Stella: So, where exactly are you now.Caroline: Right in the middle of Geneva.Stella: So, the problem of space should be solved now.Caroline: yes, were all one big happy family now.Stella: Well, Im glad to hear that.Caroline: Uh, may I introduce you to Clive Harris?Stella: Ah. How do you do? My name is Stella Black. I work in the Frankfurt office.Harris: Pleased to meet you. Im Clive Harris.Stella: Pleased to meet you.Caroline: Harris joined us at the beginning of the year.Stella: I see. Where are you based?Caroline: In the Geneva office.Stella: Uh-huh. What exactly do you do?Harris: Well, Im part of the information technology consultancy team.Stella: Right. Im responsible for our financial services consultancy.Harris: I see. Stella: Geneva. Isnt Maria Delgado there?Harris: Yes. Shes in the same division, but on a different team.Stella: Right. So, are you busy at the moment?Harris: Yes, we are working on a big project for Telcomsa.Stella: Oh, what do they do?Harris: They make telephone equipment for the telecommunication administration. Theyre pretty big.Stella: How many people do they employ?Harris: About 8,000.Stella: 8,000?Harris: Thats all over Geneva！Stella: So, how long have you been working on the project?Harris: Two months now.Stella: So, how much more work is there to do?Harris: Well, that is a difficult question. It all depends.Caroline: Oh, will you excuse me, please? I have to go and talk to our French colleagues. See you later.Stella: See you later.Harris: Bye.Part 3 Getting the Name Right A. Selected Functional SentencesThe following selected sentences are often used for getting clarification of someones name, or getting someones name right. Read aloud with correct pronunciation and intonation and remember them. At the same time, please interpret them into Chinese silently. first Whats your last name? Sorry, I didnt quite catch your first name. last B. Model DialoguesDialogue 1 How Do You Spell Your Name? (Mr. Clark is asking whether there is a fax for him at the reception desk of a hotel. See how the attendant gets his name right.) A: Hello. Can you tell me if there is a fax for me? My names Jonblanski, Jonblanski Clark. B: Sorry, I didnt catch your first name. How do you spell that? A: J-O-N-B-L-A-N-S-K-IB: Sorry. Could you repeat that?A: J-O-N-B-L-A-N-S-K-IB: Let me check Yes. Here it is, Mr. Clark.A: Thank you very much.B: Youre welcome.Dialogue 2 I Didnt Quite Catch Your First Name Clerk: Ah. Good morning, sir. I understand youd like to open a new bank account with us. Customer: Thats right. Clerk: Good. Now then, I need to get some personal information from you, sowere going to have to fill in this form. So, if I may start your first name? Customer: Yeah, thats Theodore. Clerk: Sorry, I didnt quite catch your first name. Can you spell it? Customer: Its T-H-E-O-D-O-R-E. Clerk: And your last name? Customer: Itoh. Clerk: Sorry, would you repeat? Customer: I-t-o-h. Clerk: Now, whats your occupation? Customer: Im an assistant manager at a road haulage company. Clerk: Huh-huh. How long have you been working there? Customer: Oh-er-about fifteen years. Clerk: Right, now whats your address? Customer: Its 402, Long Road, London. Clerk: London. ( nervous giggle ) Would you tell me your date of birth, please? Customer: Yes, its the 7th of January, 1959. Clerk: Right. Thats lovely. I think thats all we need for the moment. Would you just sign here, please？ Words and Expressions1. executiveigzekjutiv n.执行者，主管人员2. proceed prusi:d vi. (正式用语)前进，行进3. PAPersonal Assistant 个人助理4. stopover stp,uv n. 中途停留5. flightflait n.航空旅行6. colleaguekli:g n. 同事7. smoothsmu: a. 顺利的；平稳的8. exhibition,eksibin n. 展览会9. come across 不期而遇10. launchl:nt vt. 推出（新产品）11. affordf:d vt. 买得起12. hold back 抑制；阻止13. way wei ad. 远远地， 大大地14. specials and sales 特价货和廉价货15. off ad. 折扣，如“10% off”指的是“打9折”16. terrific trifik a. 很棒的17. deputy depjuti n. 代理人，副手18. on board 有（工作上的）联系19. consultancyknsltnsi n.咨询，顾问20.division divin n.部门21.haulage h:lid n. 托运 22.luggagelgid n.行李Notes to the Dialogues in This Module1. non-stop flight=direct flight 直达飞行2. Addis Ababa 亚德斯亚贝巴（埃塞俄比亚的首都）3. Ethiopia（埃塞俄比亚）4.corporation公司，股份公司，商行（同义词有：company，firm，incorporation）Additional Useful Expressions for Titles in a Company(公司里常遇见的职务头衔)Chairman主席，会长，董事长Director董事，理事，司长Managing director/ general director总经理President总裁Executive vice president of the import and export corporation进出口公司执行副总裁Senior vice-president高级副董事长Senior executive高级主管A senior vice-president一位资深副董事长Manager经理Assistant manager副经理Minister部长，公使Vice-minister副部长Minister assistant部长助理Division chief/ director处长Section chief科长Additional Useful Expressions for Meeting a Foreign GuestWelcome to Beijing. 欢迎来北京。How was your trip? 旅途怎么样？Is this your first visit to China? 这是你第一次来中国吗？How long was your flight? 全程飞行了多少时间？Have you got all your luggage? 你取到全部行李了吗？Shall we go straight to the hotel? 我们直接去酒店好吗？Weve arranged for a dinner with the Division Director of our Ministry.我们已经安排了你和我们部里的处长共进晚餐。Would you like a cup of coffee or Chinese green tea? 你想要杯咖啡还是绿茶？Simulated TaskIn this task, youll be asked to engage in a business conversation for about two minutes with your partner according to the given information.Card ASituation:You two meet for the first time. Exchange greetings and get acquainted.Tips for you: