《商务礼仪用语》doc版.doc

Company tourWelcome to our companyMr fang is meeting mr white and mr brown who are visiting his companyFang ;welcome to our company . please be seated . what would you like to have ?White ; tea , pleaseBrown ; I d like to have some coffee .thank you .White ;We have heard much about your company , and when did it come into being ?Fang ;Actually , it started in 1982 as a state-owned company and began its process of privatizing in 1993 , in total , its over 20 yearsWhite ;Oh , it is still a young company , but your development of electric appliances has been remarkable .Fang ;You are right , and our research has told us our products enjoy a relatively large market share both at home and abroad .White; we are quite interested in your products . could we have detailed information about your products? Fang; surely , please have a look at our samples , these are the lasted models.Brown ; very impressive White ; I think we have already seen some items we might like to order , although we would still like to study them a bit more Fang ; good , we are willing to be at your service as always Visiting a factory Mr fang is showing mr white his factory Fang ; this is our factory , mr white White ; good , I ve been very impressed by what I ve seen . I know the factory is operating at full capacity .Fang ; yes , weve received plenty of orders , both for home needs and for export.White ; is any work done by subcontractors?Fang ; no , we are fully self-sufficient . we have laboratories, quality control department and packing-department all here . White ; have you been producing this new model for a long time ? Fang ; yes . but weve introduced new technology and started a new model last year . our designers always keep up with the state-of-art technology.White ; Is the staff of engineers big ?Fang ; totally we have about three hundred design engineers and production engineersWhite ; how do you ensure quality control , mr fang Fang ; well , its done by quality control departmentWhite ; do you also check the packing ?Fang ; sure , but weve recently started to use packing companies tooWhite ; I hear there is on-the-job training program here ?Fang ; yes , our staff training department is responsible for this .White ; the factorys social facilities are very good , I must say Fang ; yes , we give a lot of attention to the workers welfare .White ; do you have a trade union here?Fang ; yes , all the workers are trade union members , the trade union looks after a lot of things at the factoryWhite ; I think Ive got a general picture of your factory . thank you very much for your timeFang ; my pleasure . welcome to our factory againSaying good-byeB ; how time flies , mr zhang . here I am saying good-bye to you and all the friends present Z ; well be sorry to see you leave . is there anything I can do for you before your departure?B . no , thank you for all the troubles you have taken, you and the others have been very considerate and helpful . Z ; dont mention it . its a pleasure to help you , mr brown H ; here is your ticket , mr brown . the plane will take off at 8;30 . well have to set out from the hotel at 6;00 tomorrow morning . is that all right ?B ; thats perfectly all right . Ill be ready . Z ;well , its getting late . I think youd better have a good rest tonight . youll be having a tiring journey tomorrow Seeing off at the airport H ; here we are . this is the airport . please have your passport ready , mr brown . youll hand it in at the inspection post . its right by the door as we go in B ; ok ( show the passport to the inspection officer)I . o ; ( after checking the passport and returning it to mr brown ) here you are , sir H ; now , lets go through customs . please fill in the customs declaration form B ; yes . in chinese or in english ?H ; both in English and in chinese B ; but my chinese is terrible enough H ; I can help you ( after writing ) now send the baggage to be checked by the customs officer . O ; ( after checking the baggage ) thats all . please go to have your baggage weighed .B ; yes , sir . I just have the two bags weighed . Ill take the small suitcase on the plane with me Air clerk ; your baggage is all right , not over-weighed . Ill take the small suitcase on the plane with meAIR clerk; these are your ticket and your boarding-card. youll have to show them as you board the planeH ; shall we go to the waiting-room now since theres still an hour before your plane leave?B ; yes ,we will have a short restWelcome to china again somedayH ;now , you are to board the plane . we are sorry we havent done much to help you when you stayed in china.B ; I very much appreciate everything youve done for me .everything Ive seen here has left deep impression on me . I really dont know how to thank you , will you be kind to say thank you to mr zhang and other friends for me ?H ; NEVER mind . Id like to . Im sure your visit will help to promote the friendship and understanding betwe