《生产运作管理》PPT课件.ppt

1-1,Chapter 01: Introduction to OM,What is OM? Course Contents (Plan of This Book) Historical Evolution of OM,1-2,Chapter 01: Introduction to OM,OM概念 课程内容 OM发展历程,1-3,What is OM?,Operations management (OM):,The management of systems or processes that create goods and/or provide services.,1-4,What is OM?,OM:,对生产产品或提供服务的系统或过程进行管理。,1-5,What is OM?,What is a Service and What is a Good?,“If you drop it on your foot, it wont hurt you.” (Good or service?) “Services never include goods and goods never include services.” (True or false?),1-6,What is OM?,产品与服务,“如果把它掷到你的脚面，你不会受到创伤”（产品或服务？） “服务不含产品，同时产品也不含服务”（正确与否？）,1-7,What is OM?,Most Goods Contain Service, V.V.,Automobile,Computer,Installed carpeting,Fast-food meal,Restaurant meal/auto repair,Hospital care,Advertising agency,Consulting services/teaching,Percent of product that is a good,Services,Goods,100%,75%,50%,25%,0,25%,50%,75%,100%,Percent of product that is a service,1-8,What is OM?,产品总是包含服务，反之亦然,汽车,计算机,铺设地毯,快餐,饭店/汽车维修,医院护理,广告代理,咨询/教学,产品所占百分比,服务,产品,100%,75%,50%,25%,0,25%,50%,75%,100%,服务所占百分比,1-9,What is OM?,Inputs:,Land,Labor,Capital,Transformation/,Conversion,process,Outputs:,Goods,Services,1-10,What is OM?,输入：,土地 劳动力 资本,转换/转化,过程,输出：,产品 服务,1-11,What is OM?,Food Processor,1-12,What is OM?,处理新鲜蔬菜,1-13,What is OM?,Hospital,1-14,What is OM?,医院,输入,处理,输出,医生，护士,检查,康复者,基本设施,手术,药物,医学观察,医疗器械,药物治疗,化验室,理疗,1-15,Course Contents (Plan of This Book),I. Strategy and Competitiveness,II. System Design,. System Innovation,III. System control,14. JIT and Mass Customization,1-16,Course Contents (Plan of This Book),I. 战略与竞争力,II. 系统规划与设计,. 系统的维护与更新,III. 系统运行与控制,14. JIT 与大规模定制,1-17,Course Contents (Plan of This Book),Techniques (methods),Principles,Terms (concepts),Thought (ideas),Customer Satisfaction & Profit,Customer Satisfaction & Continuous Improvement, etc.,Environment-oriented strategy,Zero Inventory & Zero Defects, etc.,Quality Function Deployment,Linear Programming,Motion Study Principles & Learning Effect,2:8 principle,Inventory Models,Queuing Techniques,Product Life Cycle Theory,Juran: Quality Improvement,OM、Mission、Competitiveness、Order Qualifiers & Order Winners、,Cycle Time、CE、Predetermined Time Standards, etc.,Quality、Control Chart、Process Capability、TQM,ATP、MPS、MRP、EOQ、BOM、Bullwhip Effect, etc.,1-18,Course Contents (Plan of This Book),技术 (方法),原理,术语 (概念),理想 （理念）,顾客满意与经济效益,顾客满意与持续改进等,环境取向的战略,零库存与零缺陷等,质量功能展开,线性规划,动作研究原理与学习效应,2:8原则,库存模型,排队论,产品生产周期理论,朱兰：质量改进,OM、使命、竞争力、订单资格要素、订单赢得要素,节拍、