《酒店餐饮英语》PPT课件.ppt

,Welcome to our hotel,总经理室/ General Managers Office,总经理/ General Manage 驻店经理/ Resident Manager 常务副总经理/ Deputy General Manager 副总经理/ Vice-General Manager 总经理助理/ General Manager Assistant 总经理秘书/ General Managers Secretary 办公室主任/ Director Of Executive Office 部门秘书/ Departmental Secretary 部门文员/ Department Clerk 司机/ Drivers,人力资源部/ Human Resources Department,人力资源部总监/ Human Resources Director 人力资源部经理/ Human Resources Manager 人事主任/ Personnel Officer 劳资主任/ Labour Officer 培训总监/ Training Director 培训经理/ Training Manager 培训主任/ Training Officer 培训师/ Trainer 人事助理/ Personnel Assistant 人事文员/ Personnel Clerk 质检部经理/ Quality Control Department Manager 质检部主管/ Quality Control Department Officer,Garden,财务部/ Financial Management Department,财务部总监/ Finance Director 财务部经理/ Finance Manager 总会计师/ Chief Accountant 会计部经理/ Accounting Manager 成本控制经理/ Cost Control Manager 运作部经理/ Operations Manager 日审收入会计/ Revenue at the accounting review 夜审/ Night Audit 总出纳/ General Cashier 收银主管/ Head Cashier 收银员/ Cashier 总账会计/ General Ledger Accounting 记账员/ Bookkeeper 信贷部经理/ Credit Manager 信贷主管/ Credit Head 信贷会计/ Credit Accounting 信贷员/ Loan officer 应收应付会计/ Accounts Payable Accounting 成本主管/ Cost Leader 成本控制员/ Cost Controller 验收/ Acceptance 仓库/ Warehouse 电脑部经理/ Computer Manager 电脑部工程师/ Computer Engineer 财务部文员/ Finance Clerk,市场销售部/ Sales and Marketing Department,市场营销部总监/ Marketing Director 市场营销部经理/ Marketing Manager 销售总监/ Sales Director 销售部经理/ Sales Manager 销售主任/Sales Officer 销售部协调员/ Sale Coordinator 公关部经理/ Public Relation Manager 公关主任/ Public Relation Officer 收益经理/ Revenue Manager 预订部经理/ Reservations Manager 预订员/ Reservation Clerk 美工设计/ Graphic Design,前厅部/Front Office Department,前厅部/Front Office Department： 前厅部经理/ Front Office Manager 大堂经理/副理/ Assistant Manager 值班经理/夜班经理/ Duty Manager / Night Manager 商场部经理/ Shopping Centre Manager 商场部员工/ Ministry Staff Shopping 宾客关系经理/主任/ Guest Relations Manager / Director 宾客关系员/ Guest Relations Officer 前台经理/主管/Front Desk Manager 前台领班/ Front Desk Supervisor 前台接待/ Reception 总机经理/领班/ Instant Service Manager(Telephone Service),前厅部/Front Office Department,总机领班/ Operator Captain 总机接线员/ Operator 礼宾主管/ Concierge Supervisor 礼宾领班/ Concierge Captain 礼宾员/Concierge 行李主管/ Bell Supervisor 行李领班/ Bell Captain 行李员/Bellman 门童/机场代表/ Doorman / Airport Representative 行政楼经理/ Executive Floor Manager 行政楼接待员/ Executive Floor Receptionist,Hotel lobby,客房部/ Housekeeping Department,房务总监/ Director of Rooms 客房部经理/行政管家/ Housekeeping Manager / Executive Housekeeper 洗衣房经理/ Laundry Manager 洗衣/布草主管/ Laundry/Uniform Supervisor 楼层主管/ Floor Supervisor 楼层领班/ Floor Captain 楼层服务员/客房服务员/ Room Attendant 公共区域(PA)主管/ Public Area Supervisor 花房主管/员工/ Florist Supervisor/Attendant,餐饮部/ Food & Beverage Department,餐饮总监/ Director of Food & Beverage 餐饮部经理/ Food & Beverage Manager 中餐厅经理/ Chinese Restaurant Manager 西餐厅经理/ Western/ All Day Dining Restaurant Manager 宴会服务经理/ Banquet Services Manager 楼面经理/ Floor Manager 酒水部经理/ Beverage Manager 酒吧经理/ Bar Manager 管事部经理/ Stewarding Manager 餐饮部主管/ Food & Beverage Supervisor 餐饮部领班/ Food & Beverage Captain 餐饮部服务员/ Food & Beverage Attendant 茶艺师/ /Tea service artist 调酒师/ Bartender 行政总厨/ Executive Chef 中厨厨师长/ Chef in the Chinese kitchen 西厨厨师长/ Western Kitchen Chef / Sous Chef,Hotel food and beverage department,康乐部/ Health Club,康乐部总监/ Health Club Director 娱乐部经理/ Entertainment Manager 娱乐部主管/ Entertainment Supervisor 娱乐部领班/ Entertainment Captain 康体部经理/ Recreations Manager SPA经理/ SPA Manager 市场/公关/销售/ Marketing / Public Relation / Sales 康体部主管/ Recreations Supervisor 康体部领班/ Recreations Captain 按摩/足疗保健技师/ Massage Therapist 美容师/美容技师/ Esthetician 主持/DJ/Host 歌手/乐队/组合/ Singer / band / portfolio 健身教练/ Gym Instructor 游泳教练/救生员/ Swimming Coach/ Life Guard 康乐部员工/ Health Club Attendant 高尔夫高层管理/ Golf Senior Managemen,Swimming pool,Gymnasium,A bowling alley,其他部门Ather department,工程部/ Engineering Department 采购部/Purchasing Department 保安部/ Security Department 市场拓展部/ Market Development Department,餐饮常用语,2.3. 4.5.What would you like to order？ 你要点些什么菜？,酒店餐饮英语,一：打招呼 称谓：Mr.（先生），Mrs.（太太），Ms.（小姐），sir（先生）,madam（女士，夫人）,lady（女士），gentleman（先生），ladies and gentlemen（女士们先生们），everyone（每一位）,二：问候/欢迎 Good morning / afternoon / evening. 早上好/下午好/晚上好 How are you today,sir? 您好，先生。,Nice to meet you. 很高兴见到您。 Glad to see you (again). 很高兴（再次）见到您。 Welcome to our restaurant / bar / tea lounge 欢迎到我们饭店/酒吧/茶廊。,1 What can I do for you? 有什么需要帮忙的吗？ 2 Do you like Chinese food？ 你喜欢中国菜吗？ 3 May I recommend our speciality for you,sir? 先生，我可以向您推荐我们的特色菜品吗？,三：问询,4 Have you ordered yet？ 你点过菜了吗？ 5 What kind of food do you like，Chinese or American？ 你喜欢吃什么菜，中式的还是美式的？ 6 What would you have for dinner？ 你要吃什么？ 7 What would you like to order？ 你要点些什么菜？ 8 Here is the menu，sir. 先生，菜单就在这儿。,10.What would you recommend？ 请你推荐一些好菜好吗？ 11.Whats your todays special？ 今天的特色菜是什么？ 12.I would like to have something simple. 我想吃些简单的东西。 13.What will you have for dessert？ 你喜欢吃点什么点心？,17 .What kind of food do you prefer？ 你喜欢哪一种菜？ 18 Would you like to sit by the window? 你喜欢挨窗坐吗？ 19 Would you like me to book a free seat for you? 要为您预定空位吗？,14 Have you booked a table？ 您预定餐桌了吗？ 15 Have you made a reservation？ 您预定了吗？ 16 Would you like to see the menu？ 您需要看菜单吗？,20 May I show you our menu,please? Here is the menu. 您要看我们的菜单吗？/您要点菜了吗？ 21 What would you like to drink? Beer / Coca cola / sprite / fruit juice / mineral water / tea 请问您要喝点什么？啤酒/可乐/雪碧/水果汁/矿 泉水/茶,22 We have both buffet-style and a la carte dishes, Which would you prefer? 我们有自助式和点菜式，您喜欢哪一种？ 23 How would you like your egg/steak done? 您喜欢鸡蛋/牛排怎么做？ 24 How many are there in your party? 请问你们一共有多少人？,四：致歉 -Apology Excuse me. 不好意思，打扰一下。 I am awfully / very sorry. 真是很抱歉。 I beg your pardon,sir. 请您原谅，先生。,Excuse me for interrupting. 抱歉，打扰一下。（不得不打扰客人时） I am sorry, the restaurant is fully booked. 很抱歉，餐厅已经订满了。 Im sorry to have kept you waiting,sir. 抱歉让您久等了。,五：结账语-Checkout Would you like to pay cash or by credit card? 请问您是付现金还是用信用卡？ Excuse me,sir. Would you please sign your name here? 打扰一下，先生。请您在这儿签名，好吗？ Excuse me,sir. May I have your room card? 打扰一下，先生。您能出示您的房卡吗？,Here is your bill,sir. 这是您的账单，先生。 The total is 120 yuan. 总共是120元。 Here is the receipt and change. 这是收据和零钱。 Its very kind of you./Thank you for your kindness 谢谢您。/感谢您的关照。,How much is it in US dollar? 用美元是多少钱？ Do you accept foreign currency? 你们收外币吗？ We accept US dollars. But we only have RMB for change. Do you mind? 我们接受美元，但我们只能以人民币找零，您是否介意？,六： 送客 Thank you,sir/madam. We hope to see you again. 感谢光临，先生/女士。希望再次为您服务。 Thank you for coming. Good night. 感谢您的光临。晚安。 See you next time. 下次见。 Hope to see you again. 希望再次见到您。,Ture left/right at the first across. 在第一个路口向左/右拐。 Go straight ahead. 直走。 It will be on your right side,You cant miss it. 它就在您的右