海航商业商务英语.doc

海航商业商务英语HNA Retailing Business English海航商业控股有限公司二一年十一月羽绒Contents （目录）Chapter 1 Basic Information基础信息2Chapter 2 Daily English Sentences日常英语句型5Chapter 3 Office English Sentences 办公室英语句型14Chapter 4 Business English商务英语100句17Chapter 1 Basic Information 第一节 基础信息一、公司信息海航集团HNA Group 海航商业 HNA Retailing二、职位词汇董事长 Board Chairman/Chairman of the Board 首席执行官 Chief Executive Officer（CEO）总裁 President 副总裁 Vice-President总经理 General Manager 经理 Manager主管 Supervisor 前台 front desk三、部门名称 办公室 Administration Office人力资源部 Human Resource Department计划财务部 Planning & Finance Dept.招商采购部 Purchasing Administration Dept.信息管理部 IT Managerment Dept.合规部 Compliance Dept.营运管理部 Operation Management Department项目开发与管理部 Project Development and Management Dept. 四、薪水方面的词汇Pay period 工资周期 Pay rate 工资标准Gross 总额 Salary 薪水Bonuses 奖金 Income tax 个人所得税Pension 养老金 Medical 医疗保险Raise 加薪 五、人力资源管理词汇:policy 政策 corporate culture 企业文化job analysis 工作分析 job description 工作说明recruitment 招聘 strategic planning 战略规划training 培训六、市场营销词汇marketing mix 营销组合 image 形象satisfying or creating a need 满足和创造需求pricing 定价 promotion planning 促销计划target customers 目标消费群 competition 竞争七、商务旅行词汇expense account费用帐户/报销单 reimbursement 报销cash advance 预支费用 itinerary 旅程表receipt 收据 perks 额外津贴八、客户服务管理词汇follow-up 后续服务工作 feedback反馈意见customer loyalty 客户忠实度 best practices 最佳方案Chapter 2 Daily English Sentences第二节 日常英语句型第一部分 Greetings （称呼与问候）1. How do you do? 你好！（初次见面时用）（回答也是一样）2. How are you today (these days)? 你今天（近来）好吗？（熟人）3. Fine, thank you. And you? 很好，谢谢，你呢？4. Im just great. 好极了。5. Long time no see! Hows business, Mr. Li? 好久不见了，生意如何，李先生？6. Thats OK, thanks. 还算好，谢谢。7. No, nothing much. So-so, thanks. 不，不怎么好。马马虎虎，谢谢。第二部分 Farewell （告别）1. Good night, see you tomorrow. 晚安，明天见。2. See you later. 回头见。3. Goodbye. Have a nice trip. 再见，旅途愉快。4. I do hope youll come next time.我真的希望你下次能来。5. Thanks for all your kind hospitality.谢谢你们热情的招待。6. Welcome to Beijing again. Bye! 欢迎下次再来北京，再见。7. Have a pleasant journey and good luck.祝您旅途愉快，一切顺利（祝您好运）8. Take care of yourself on your way. 一路保重。9. I will miss all of you. 我会想你们所有人的。第三部分 Introduction （介绍）1. Whats your name? 你叫什么名字?2. My name is Judy. 我的名字是朱迪。3. Glad to meet you, Im Li Yang. 很高兴认识你，我是李阳。4. Mr. Li, Id like to introduce my colleague Miss Zhao.李先生，我向你介绍我的同事赵小姐。第四部分 Thanks （致谢）1. Thank you for coming. 感谢光临。2. It is very kind of you. 多谢你的好意。3. I dont know what to do without your help.没有你的帮助我真不知道怎么办。4. Thanks anyway. 无论如何,谢谢你了.5. Its my pleasure. 我很荣幸.6. You are welcome. 不客气。第五部分 Compliments （赞美）1. Youve done a wonderful job. Well done! 你的工作做得太好了，相当不错。2. Your English is really surprising.你的英文水平很令人惊讶。3. Im sure everybody appreciated your speech.我确信每个人都很欣赏你的演讲。4. You are excellent. 你的表现十分出色。第六部分 Congratulations and Good Wish （祝贺与祝愿）1. Allow me to offer my heartiest congratulations.请允许我向你表示最衷心的祝贺。2. Congratulate you on your promotion. 祝贺你荣升。3. I wish you well and happy. 我祝愿你健康愉快。4. All the best to you. 祝你万事如意。5. Have a good time. 祝你过得愉快。6. Happy New Year (Spring Festival)! 新年快乐（春节快乐）!第七部分 Apologies and Regrets （道歉与遗憾）1. Im sorry to have kept you waiting. 对不起，让你久等了。2. I feel sorry for what I have said. 我为我说的话而抱歉.3. Please excuse me for a moment. It wont be long.请原谅，我要走开一下，我马上回来。4. Excuse me for interrupting you. 请原谅，我打断你的谈话。5. A thousand pardons for taking up so much of your time.十分对不起，占用了你这么多时间。6. Sorry for keeping you waiting.让你在这儿等真是不好意思.7. She said she would accept your apology. 她说她会接受你的道歉.8. Dont mention it. I also made mistakes. 别提了,我也有错. 第八部分 Asking a Favor （请求帮助）1. Could you give me some advice on my work?能对我的工作提些意见吗？2. Can you help me? 你能帮我吗？3. I want you to do me a favor, sir. 先生，我有事求你。4. I think maybe you can help me. 我想也许你能帮我的忙。第九部分 Making an Appointment （约会）1. Would you honor us with a visit? 如蒙光临，将不胜荣幸。2. When are you free? 您什么时候有空？3. There is something Id like to talk with you. I wonder if youll be free this afternoon.有些事情我想和您谈谈，不知您今天下午是否有空。4. Ill be occupied this weekend. 周末我另有安排.5. I shouldnt be busy tomorrow. 我明天不忙。6. Ill be waiting for you at eight in my office.8点钟我在办公室等您。7. My office hours are 8:30 till noon.我的办公时间是8点30分到中午。第十部分 Agreement and Disagreement （赞成与反对）1. You are quite right. 你完全正确。2. I think so. 我想是这样。3. Yes, indeed. 是的，的确如此。4. If I were you, I would select this one. 如果我是你,我会选这一个的.5. I dont agree. 我不同意。6. Im afraid not. 我想不是。 第十一部分 Offering Help （提供帮助）1. Can I help you? 能为你效劳吗？2. What can I do for you, sir? 要我帮忙吗？先生？3. Is there anything I can do for you, Sir? 我能为你做点什么，先生？4. Let me give you a hand. 让我来帮你一下吧。5. Ill pick you up at 7:30 this evening. 我今晚七点来接你。第十二部分 Willingness and Refusal （乐意与拒绝）1. I am glad to help you. 我很高兴帮助你。2. Sorry, I cant. 对不起，我不能。3. Its beyond my ability. 这超出我的能力范围.4. I cant help anything. 我帮不了你。5. No, but thanks anyway. 不用，不过还得谢谢你。第十三部分 Advice and Suggestion （劝告与建议）1. Youve got to learn to put first things first.你应该学会将最要紧的事情摆在第一位。2. You could consider going by plane. 你可以考虑乘飞机去。第十四部分 Weather （天气）1. Its really hot today. 今天真热。2. Last week it was so warm and sticky. 上周又热又湿。3. I dont like this sultry weather. 我不喜欢这样闷热的天气。4. Its getting hotter and hotter. 天气越来越热了。5. It looks as if it is going to rain. 看起来要下雨.6. It will get cold in a few days. 几天内天气要转凉了.7. It is very windy today. 今天风很大。第十五部分 Asking the way （问路）1. Excuse me, sir. Can you tell me the way to the airport?对不起先生，你能告诉我到机场的路吗？2. Please follow me, Ill show you the way. 请跟我来，我告诉你怎么走。3. How long will it take me to get there? 到那儿需要多久？4. It will take half an hour. 半个小时。5. Its on the opposite side of the street. 在马路对面。6. Can you tell me where office is? 你能告诉我办公室在哪里？第十六部分 Giving Directions指路1. Go straight ahead. 一直向前走。2. Turn left at the corner. 在拐角处向左转。3. Take the first turn on the left. 在第一个拐角处向左转。4. Go up（down）the escalator. 乘上的（下的）自动扶梯。5. Take the elevator (lift) to the first floor.乘电梯到一楼。6. It is next to the door（table）. 就在隔壁(桌旁)。7. It is opposite to the door. 就在对门。8. It is over there. 在那边。9. It is right at the corner. 正好在拐角处。10. Go straight ahead，then turn right(left).一直往前走，然后向右(左)转。第十七部分 Office phone(办公室电话)1. Good morning, this is HNA Retailing, may I help you?早上好，这里是海航商业，我能为你做点什么？2. Thank you for calling, one moment, please.谢谢你打来电话，请稍候。3. Hes in the meeting now, could you call back later?他正在开会，你过一会再来电话好吗？4. He (she)s out of the office right now.他(她)现在不在办公室。5. Leave your number and Ill have him call you back.请留下你的电话，我让他打给你。6. Mr. Wang, theres a telephone call for you.王先生，你的电话。7. The line is busy. 电话占线。8. Theres no answer. 电话没人接。9. Youve got the wrong number. 你打错了。10.It is me, speaking please. 是我，请讲。9. She (he) is not in. May I take a message?她(他)不在。我能为您捎个口信吗？10. Sorry, please call again in a few minutes. 对不起，请过几分钟再打过来。11. Can I leave a message? 可以留下口信吗？12. Im sorry I cant follow you. Would you speak a bit slower (a little louder)? 对不起，我听不清，你能说慢点（大声点）吗？13. Would you please repeat (say it again)? 请你再说一遍好吗?14. The telephone does not work. 电话坏了。15. Perhaps the telephone is off line. 或许是电话线断了。第十八部分 Days And Dates(天和日期)1. What day is today? 今天是星期几？2. Today is Monday (Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday). 今天星期一（二，三，四，五，六，日）3. Whats the date? 今天多少号？4. Its October 15th. 今天是10月15日。5. Lets meet sometime next week. 我们下周的某个时间见面吧。6. Excuse me, what time is it? 对不起，现在几点了？7. Its ten to nine. 现在是8：50。8. Ill have a meeting in 10 minutes. 10分钟后我有个会。Chapter 3 Office English Sentences第三节 办公室英语句型1. Im an office worker. 我是上班族2. I like your sense of humor. 我喜欢你的幽默感。3. Ill call you. 我会打电话给你。4. I need your help. 我需要你的帮助。5. I would like to talk to you for a minute. 我想和你谈一下。6. I have a lot of problems. 我有很多问题。7. I hope our dreams come true. 我希望我们的梦想成真。8. I heard that youre getting married. Congratulations.听说你要结婚了，恭喜！9. I see what your mean. 我了解你的意思。10. I cant do this. 我不能这么做。11. Let me explain why I was late. 让我解释迟到的理由。12. Where is your office? 你们的办公室在哪？13. What is your plan? 你的计划是什么？14. Are you sure you can come by at nine? 你肯定你九点能来吗？15. The meeting was scheduled for two hours, but it is now over yet. 会议原定了两个小时，不过现在还没有结束。16. T oms birthday is this week. 汤姆的生日就在这个星期。17. Could you do me a big favor? 能否请你帮我个忙？18. He is crazy about Crazy English. 他对疯狂英语很着迷。19. Did you hear about the new project? 你知道那个新项目吗？20. Do you mind if I take tomorrow off? 你介意我明天请假吗？21. I enjoy working with you very much. 我很喜欢和你一起工作。22. Do you think you can come? 你认为你能来吗？23. How was your weekend? 你周末过得怎么样？24. Here is my card. 这是我的名片。25. How about if we go tomorrow instead? 我们改成明天去怎么样？ 26. How are you doing with your new boss? 你跟你的新上司处得如何？27. How should I tell him the bad news? 我该如何告诉他这个坏消息？28. How long will it take to get to your house? 到你家要多久？29. How long have you been here? 你在这里多久了?30. Im sorry that you didnt get the job. 很遗憾，你没有得到那份工作。31. Im afraid that its not going to work out. 我恐怕这事不成。32. I guess I could come over. 我想我能来。33. Is it okay to smoke in the office? 在办公室里抽烟可以吗？ 34. Im sure we can get you a great / good deal. 我很肯定我们可以帮你做成一笔好交易。35. Would you help me with the report? 你愿意帮我写报告吗？36. Ill have to ask my boss first.我必须先问一下我的老板。37. I take it you dont agree. 这么说来，我认为你是不同意。38. It took years of hard work to speak good English. 讲一口流利的英语需要多年的刻苦操练。39. Its not his work that bothers me; its his attitude. 困扰我的不是他的工作，而是他的态度。40. Is everything under control? 一切都在掌握之中吗？41. I thought you could do a better job.我以为你的表现会更好。42. It really depends on who is in charge.那纯粹要看谁负责了。43. It involves a lot of hard work. 那需要很多的辛勤工作。44. I didnt realize how much this meant to you. 我不知道这个对你的意义有这么大。45. I didnt mean to offend you. 我不是故意冒犯你。46. May I have your attention, please? 请大家注意一下。47. I am too tired to speak. 我累得说不出活来。 48. Would you tell me your phone number? 你能告诉我你的电话号码吗？49. Where did you learn to speak English? 你从哪里学会说英语的呢？50. What do you think of his new job/ this magazine? 你对他的新工作/这本杂志看法如何?商务句型100句：1. Ive come to make sure that your stay in Beijing is a pleasant one. 我特地为你们安排使你们在北京的逗留愉快。2. Youre going out of your way for us, I believe. 我相信这是对我们的特殊照顾了。3. Its just the matter of the schedule,that is,if it is convenient for you right now. 如果你们感到方便的话，我想现在讨论一下日程安排的问题。4. I think we can draw up a tentative plan now. 我认为现在可以先草拟一具临时方案。5. If he wants to make any changes,minor alternations can be made then. 如果他有什么意见的话，我们还可以对计划稍加修改。6. So our evenings will be quite full then? 那么我们的活动在晚上也安排满了吗？7. Wed have to compare notes on what weve discussed during the day. 我们想用点时间来研究讨论一下白天谈判的情况。8. Thatll put us both in the picture. 这样双方都能了解全面的情况。9. Better have something we can get our hands on rather than just spend all our time talking. 有些实际材料拿到手总比坐着闲聊强。10. Weve got to report back to the head office. 我们还要回去向总部汇报情况呢。11. Thank you for you cooperation. 谢谢你们的合作。12. If you have any questions on the details, feel free to ask.如果对某些细节有意见的话，请提出来。13. Weve arranged our schedule without any trouble. 我们已经很顺利地把活动日程安排好了。14. I can see you have put a lot of time into it. 我相信你在制定这个计划上一定花了不少精力吧。15. The efficiency is greatly raised,and the intensity of labor is decreased. 工作效率大大地提高了，而劳动强度却降低了。16. We believe that the quality is the soul of an enterprise.我们认为质量是一个企业的灵魂。17. Therefore, we always put quality as the first consideration. 因而，我们总是把质量放在第一位来考虑。 18. I hope my visit does not cause you too much trouble. 我希望这次来参观没有给你们增添太多的麻烦。 19. Im impressed by your approach to business. 你们经营业务的方法给我留下了很深的印象。 20. I think we may be able to work together in the future. 我想也许将来我们可以合作。 21. We are thinking of expanding into the Chinese market.我们想把生意扩大到中国市场。 22. We would be glad to start business with you. 我们很高兴能与贵公司建立贸易往来。23. Id appreciate your kind consideration in the coming negotiation. 洽谈中请你们多加关照。24. I can assure you of our close cooperation.我保证通力合作。 25. I can just have a glance at the rest. 剩下的部分我粗略地看一下就可以了。 26. All these articles are best selling lines. 所有这些产品都是我们的畅销货。 27. Your desire coincides with ours.我们双方的愿望都是一致的。28. No wonder youre so experienced. 怪不得你这么有经验。 29. This is our common desire. 这是我们的共同愿望。 30. Ive read about it,but Id like to know more about it. 我已经知道了一点儿，但我还想多了解一些。 31. Seeing is believing. 百闻不如一见。 32. I would like to present our comments in the following order.我希望能依照以下的顺序提出我们的看法。 33. Please proceed with your presentation.请开始你的简报。 34. Yes, we have been interested in new system.是的，我们对新系统很感兴趣。 35. Has your company done any research in this field? 请问贵公司对此范畴做了任何研究吗？36. If you are interested, I will prepare a list of them. 如果您感兴趣的话，我可以列表让你参考。37. By the way, before leaving this subject, I would like to add a few comments.在结束这个问题之前顺便一提，我希望能再提出一些看法。38. I would like to ask you a favor. 我可以提出一个要求吗？39. Would you let me know your fax number? 可以告诉我您的传真机号码吗？ 40. Would it be too much to ask you to respond to my question by tomorrow? 可以请你在明天以前回复吗？ 41. I would really appreciate your persuading your management. 如果你能说服经营团队，我会很感激。 42. I would like to suggest that we take a coffee break. 我建议我们休息一下喝杯咖啡。 43. As a matter of fact, we would like to discuss internally regarding item B.事实上，我们希望可以先内部讨论B项议题。 44. If you insist, I will comply with your request.如果你坚持，我们会遵照你的要求。 45. Please be aware that this is a crucial issue to us. 请了解这一点对我们至关重要。 46. There should always be exceptions to the rule.凡事总有例外。 47. I would not waste my time pursuing that.如果是我的话，不会将时间浪费在这里。 48. I dont know whether you care to answer right away. 我不知道你是否愿意立即回答。 49. I have to raise some issues which may be embarrassing. 我必须提出一些比较尴尬的问题。 50. Sorry, but could you kindly repeat what you just said? 抱歉，你可以重复刚刚所说的吗？ 51. It would help if you could try to speak a little slower. 请你尽量放慢说话速度。 52. Could you please explain the premises of your argument in more detail? 你能详细说明你们的论据吗？ 53. We cannot proceed any further without receiving your thoughts with respect to the manner of payment.我们如果不了解你们对付款方式的意见，便不能进一步检讨。 54. Our project must proceed at a reasonably quick tempo. Surely one month is ample time, isnt it?这个计划必须尽速进行。一个月的时间应该够了吧？ 55. I will try, but no promises.我会试试看，但是不敢保证。 56. The following answer is subject to official confirmation. 以下的答案必须再经过正式确认才有效。 57. Let me give you an indication.我可以提示一个想法。 58. Please remember this is not to be taken as final. 请记得这不是最后的回答。 59. Lets imagine a hypothetical case where we disagree. 让我们假设一个我们不同意的状况。 60. There is no such published information.没有相关的出版资料。 61. Such data is confidential.这样的资料为机密资料。 62. All right. I will send the information on a piecemeal basis as we acquire it.好。我们收齐之后会立即寄给你。 63. Id like to introduce you to our company. Is there anything in particular youd like to know? 我将向你介绍我们的公司，你有什么特别想知道的吗？ 64. Id like to know some information about the current investment environment in your country? 我想了解一下贵国的投资环境。 65. We are sure both of us have a brighter future.我们相信双方都有一个光明的前景。 66. Lets move on to what makes our product sell so well. 让我来说明是什么原因使我们的产品销售得那么好。 67. Good. Thats just what we want to hear. 很好，那正是我们想要听的。 68. Our product is lower priced than the competition. 我们产品价格低廉，具有竞争力。 69. Our service, so far, has been very well-received by our customers .到目前为止，顾客对我们的服务质量评价甚高。 70. How about feed-back from your retailers and consumers? 你们的零售商和消费者的反映怎样？ 71. Could you tell me some more about your market analysis? 请你多告诉我一些你们的市场分析好吗？ 72. Id like to know how you reached your conclusions. 我想知道你们是如何得出结论的。 73. Why dont we go to the office now? 为何我们现在不去办公室呢？ 74. I still have some questions concerning our contract.就合同方面我还有些问题要问。 75. We are always willing to cooperate with you and if necessary make some concessions.我们总是愿意合作的，如果需要还可以做些让步。 76. If you have any comment about these clauses, do not hesitate to make.对这些条款有何意见，请尽管提，不必客气。 77. Wed like you to consider our request once again.我们希望贵方再次考虑我们的要求。 78. The negotiations on the rights and obligations of the parties under contract turned out to be very successful. 就合同保方的权利和义务方面的谈判非常成功。 79. We cant agree wit