饭店交流用语之征询和指路用语.doc

饭店交流用语之征询和指路用语36、Can(May)I help you? 我能帮您什么吗？Yes, please. 好的。37、What can I do for you. 我能为您干点什么？38、Is there anything I can do for you? 有什么能为您效劳的吗？39、Just a moment, please. 请稍等一下。40、May I use your phone? 我能借用您的电话吗？Certainly. 当然可以。Yes, of course. 当然可以。41、Go upstairs/downstairs. 上楼/下楼。42、Its on the second (third) floor. 在二（三）楼。43、Excuse me. 对不起。Where is the washroom (restroom, elevator)? 请问盥洗室（休息室、电梯）在哪儿？This way, please. 请这边走44Turn left /right. 往左转/右转。45、Its in the lobby near the main entrance. 在大厅靠近大门。46、Its in the basement at the end of the corridor. 在地下室走廊尽头。饭店交流用语之提醒和告别用语47、Mind/(Watch)your step. 请走好。48、Please be careful. 请当心。49、Please dont leave anything behind. 请别遗忘您的东西。50、Dont worry. 别担心。51、Take it easy. 放心好了。52、Please dont smoke here. 请不要在这边抽烟。53、Goodbye. 再见。54、See you late. 再见。55、Good night. 晚安。56、See you tomorrow. 明天见。57、Goodbye and thank you for coming. 再见，谢谢您的光临。58、Goodbye and hope to see you again. 再见，希望再见到您。59、Have a nice trip! 一路平安！60、Wish you a pleasant journey! Good luck! 祝您旅途愉快！祝您好运！饭店交流用语之前厅和客房部用语1、Have you a reservation? 您预定过了吗？2、May I know your name and room number? 您能告诉我您的名字与房间号吗？3、Here is your room key. 给您房间钥匙。4、Please pay at the cashiers desk over there. 请去那边帐台付款。5、Are these your baggage? 这些是您的行李吗？May I take them for you? 我来帮您拿好吗？6、Housekeeping, may I come in? 客房服务员，我可以进来吗？7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中。8、I hope Im not disturbing you. 我希望没有打扰您。9、One moment, madam. Ill bring them to you right away. 等一会儿，夫人。我马上送来。10、Ill send for an electrician( doctor, ) 我给您请电工（大夫）。餐饮部：11、Sit down, please. Here is the menu. 请坐，给您菜单，先生。May I take your order, sir? 您要点菜吗？12、What would you like to have, coffee or tea? 您要喝咖啡还是茶？13、Would you like to have any wine with you dinner? 您用餐时要喝点酒吗？14、Service hours are: （餐厅）供应时间是：7:00a.m.to 9:00a.m.for breakfast. 早餐7点到9点。11:30a.m.to1: 30p.m.for lunch. 午餐11点半到1点半。6:30p.m.to 8:30p.m.for dinner. 晚餐6点半到8点半。15、Here is the bill. Please sign it. 这是您的账单，请签字。饭店交流用语之销售用语1、What kind of rooms(foods) would you like to have? 您需要什么样的房间（吃什么样的菜）？2、Here is a brochure of our hotel and tariff. 这是介绍我们饭店的小册子和价目表。3、Well give you a 10%(ten percent ) discount. 我们给您九折优惠。4、Well offer tour guides complimentary breakfasts. 我们给陪同提供免费早餐。5、We accept your terms. 我们接受您的条件。6、May I introduce myself? 让我介绍我自己。7、May I present you a litter souvenir? 请接受我们的一点小纪念品。8、Lets drink to our friendship! 为我们的友谊干杯！9、Let me propose a toast to the health of our guests! 建议为在座客人的健康干杯！10、Cheers!(Bottoms!) 干杯！11、How do you like Chinese food? 您喜欢中国菜吗？12、What do you think of our service? 您对我们的服务有什么意见？13、Thank you for your comments(compliment, suggestions). 谢谢您给我们提的意见（赞扬、建议）。14、Im afraid its against the hotels regulations. 这是违反饭店规章制度的。15、In our hotel we dont accept tips. 我们饭店是不收小费的。Its our pleasure to serve our guests well. 我们为能为客人服务好而感到高兴。Thank you all the same. 然而，还是要谢谢您。16、Im afraid youll have to pay for the damage. 您必须赔偿。17、Thank you for telling us about it. 谢谢您告诉我们Ill look into the mater right away. 我马上去处理这件事情。18、I assure you it wont happen again. 我保证此类事情不会再发生。19、Please dont worry, sir (madam) 先生（夫人），请不必担心。I will send someone up to your room right away. 我马上派人到你的房间去。20、I cant guarantee anything, but Ill try my best. 我不能保证，但我会尽力而为。21、What can I show you. 您要买什么？22、How do you like this fashion (color, size, design )? 您喜欢这种款式（颜色、尺寸、图案）吗？23、The extra large size of this color is out of stock. 这种颜色的特大号已经卖完了。Please try us again tomorrow. 请明天再来看看。24、They are altogether 175(one hundred and seventy-five) Yuan. 共计175元。You may pay in cash or with credit card. 您可以付现金也可以用信用卡。25、You have made a good choice, you have very good taste. 您真会买东西，眼力真好。宾馆英语之预订房间1Id like to book a double room for Tuesday next week 下周二我想订一个双人房间。2Whats the price difference？ 两种房间的价格有什么不同？3A double room with a front view is 140 dollars per night，one with a rear view is 115 ollars per night一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。4I think Ill take the one with a front view then 我想我还是要阳面的吧。5How long will you be staying？ 您打算住多久？6Well be leaving Sunday morning 我们将在星期天上午离开。7And we look forward to seeing you next Tuesday 我们盼望下周二见到您。8Id like to book a single room with bath from the after-noon of October 4 to the morning of October 10 我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。9We do have a single room available for those dates我们确实有一个单间，在这段时间可以用。10 What is the rate， please？ 请问房费多少？11The current rate is 50 per night 现行房费是50美元一天。12 What services come with that？ 这个价格包括哪些服务项目呢？13That sounds not bad at all Ill take it 听起来还不错。这个房间我要了。14 By the way， Id like a quiet room away from the street if the is possible顺便说一下，如有可能我想要一个不临街的安静房间。宾馆英语之在宾馆门口15Welcome to our hotel 欢迎光临。16So you have got altogether four pieces of baggage？您一共带了4件行李，是不是？17 Let me have a check again 让我再看一下。18The Reception Desk is straight ahead 接待处就在前面。19After you, please 你先请。20Excuse me, where can I buy some cigarettes？ 劳驾。我到哪儿可买到香烟？21There is a shop on the ground floor 一楼有个商店。22It sells both Chinese and foreign cigarettes 在那儿可买到中国香烟和外国香烟。23Can I also get some souvenirs there？ 也可以买到纪念品吗？24There is a counter selling all kinds of souvenirs 有个柜台出售各种各样的纪念品。25Excuse me, where is the restaurant？ 劳驾，请问饭厅在哪儿？26We have Chinese restaurant and a westernstyle restaurantWhich one do you prefer？我们有中餐厅和西餐厅，你愿意去哪个？27Id like to try some Chinese food today 今天我想尝尝中国菜。馆英语之在接待处 128I want a double room with a bath 我要一间有浴室的双人房。29How much a day do you charge？ 每天收费多少？30It is hundred yuan a day including heating fee， but excluding service charge一百元一天，包括供暖费但不包括服务费。31Its quite reasonable 收费十分合理。32How long do you intend to stay in this hotel？ 您准备住多久？33Have you got through with the checkin procedure？ 你是否已经办妥住宿登记手续？34 Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning？我能为我的朋友预订一间单人房吗？他将于明天早上到达上海。35Would you mind filling in this form and pay a hundred yuan in advance for him请填好并预付一百元钱。36This is a receipt for paying in advancePlease keep it 这是预付款收据，请收好。37Have you any vacant（spare） room in the hotel？ 旅馆里有空余房间吗？38Sorry， we have no vacant（spare） room for you But I can recommend you to the Orient Hotel where you may get a spare room对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。39Good afternoon， my room number is 321Any mail for me？下午好！我的房号是321。有我的信吗？44Yes， we do have a reservation for you 对了，我们这儿是有您预订的房间。45Would you please fill out this form while I prepare your key card for you？ 请您把这份表填好，我同时就给您开出入证，好吗？46What should I fill in