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PERFORMANCE APPRAISAL REPORTFor the period of _Name: _Starting Date: _Position: _ Since: _Department: _Rating Code:E excellent (maintains high standard and often performs above expectations)G good (meets standard and occasionally exceeds it)S satisfactory (normally meets standard, but needs close supervision)P poor (does not meet standard)Assessment CriteriaEGSP1. General Attitude 2. Enthusiasm towards Job3. Ability to Learn/Response to Training4. Courtesy & Friendliness5. Cooperation with Colleagues6. Guest Relations/Customer Care7. Adaptability/Flexibility8. Reliability9. Acceptance of Responsibility10. InitiativeAssessment CriteriaEGSP11. Conduct/Discipline12. Personal Grooming13. Attendance/Punctuality14. Job Knowledge15. Quality of Work/Attention to Detail16. Consistency of Work17. Work under Pressure18. Completion of Tasks19. Cost Consciousness20. Upselling Skills21. English Language Skills22. Communication SkillsAdditional Criteria for Supervisory Level23. Understanding of Own Departments Revenue Maximization and Cost Minimization 24. Effective Planning & Organizing 25. Effective Staffing & SchedulingAssessment CriteriaEGSP26. Effective Problem Solving & Decision Making27. Coaching & Counseling Skills28. Team Building & Staff Motivation29. Staff Training & DevelopmentOVERALL RATINGAREAS FOR IMPROVEMENTTRAINING & DEVELOPMENTBased on assessment and above areas for improvement, list below training & development needs and action plan:Identified Training & Development NeedSuggested Method of TrainingProposed MentorDuration & DatesCAREER PLANNINGList here positions team member would be capable of assuming if vacancies existed (consider both own department and other departments):1. _2. _3. _Time Frame: Now 6 months 1 yearIf further training & development is needed to achieve listed career move(s), please include in the above training & development plan.Performance Appraisal Prepared by:Signature: _ Date: _Further Comments: _Reviewed by Next Higher Level Superior:Signature: _Date: _Comments:_Discussed with Team member:Signature: _Date: _Team members Comments: _4 of 4P E O P L E M A N A G E M

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