海航商业实用英语.doc

海航商业实用英语HNA Retailing Practical English海航商业控股有限公司二一一年一月Contents （目录）Chapter 1 Basic Information基础信息2Chapter 2 Practical English实用英语句型4实用句型100句11Chapter 3 Practical English Conversation 实用英语会话17Chapter4 Shopping English Tips购物英语技巧27Chapter 1 Basic Information 第一节 基础信息一、公司信息海航集团HNA Group 海航商业 HNA Retailing二、职位词汇董事长 board chairman/chairman of the board 首席执行官 chief executive officer（ceo）总裁 president 副总裁 vice-president总经理 general manager 经理 manager主管 supervisor 前台 front desk收银员 cashier 售货员 salesman/salesperson导购 shopping guide 领班 foreman楼层主管 floor supervisor 店长 store manager三、部门名称 办公室 Administration Office人力资源部 Human Resource Department计划财务部 Planning & Finance Dept.招商采购部 Purchasing Administration Dept.信息管理部 IT Managerment Dept.合规部 Compliance Dept.营运管理部 Operation Management Department项目开发与管理部 Project Development and Management Dept. 四、薪水方面的词汇pay period 工资周期 pay rate 工资标准gross 总额 salary 薪水bonuses 奖金 income tax 个人所得税pension 养老金 medical 医疗保险raise 加薪 五、人力资源管理词汇:policy 政策 corporate culture 企业文化job analysis 工作分析 job description 工作说明recruitment 招聘 strategic planning 战略规划training 培训Chapter 2 Practical English Sentences第二节 实用英语句型第一部分：称呼与问候1Good morning/afternoon/evening, sir/madam. 早上/下午/晚上好，先生/夫人。2How do you do? Glad to meet you.您好！很高兴见到您。（初次见面）3How are you? 您好吗？ Fine, Thanks. And you? 很好，谢谢。您好吗？4Welcome to our shop. I hope you will enjoy your stay with us.欢迎到我们商店来,希望您在我们商店过得愉快。（顾客刚入店时）5Have a good time! 祝您过得愉快。第二部分：答谢和致歉1. Thank you (very much). 谢谢您（非常感谢）2. Its very kind of you. 谢谢，您真客气。3. You are welcome.（Not at all. Dont mention it.） 不用谢。4. Its my pleasure. 非常高兴为您服务。I am at your service. 乐意为您效劳。5. Sorry to interrupt you. 对不起，打扰您了。6. Thats all right. 没关系。Lets forget it. 算了吧。7. Im sorry, Its my fault. 很抱歉，那是我的过错。8. Im sorry about this. 对此表示抱歉。9. Sorry to have kept you waiting. 对不起，让您久等了。第三部分：询问语1. Can/May I help you? 我能帮您什么吗？2. What can I do for you? 我能为您做点什么？3. Is there anything I can do for you? 有什么能为您效劳的吗?4. Just a moment , please. 请稍等一下。第四部分：指路用语1Go straight on ,then make a left turn , youll find the toilet. 请笔直走，再向左转，你会找到洗手间的。2. The Infornation Desk is on the second floor .总服务台在一楼。3. Please go downstairs/upstairs.请下/上楼。4. You can take the escalator up to the 5th floor.你可以乘坐电梯到五楼。5. Follow me ,please. 请随我来。This way, please. 这边请。6. Its on your right hand side. 在你的右手边。7. Excuse me, could you tell me where the sport-department is? 劳驾，请问体育用品在几楼？Its on the 5th floor, you may take the escalator to.在五楼，你可以乘座电梯上去。8. Thank you. By the way, how can I find the toilet?谢谢你，顺便问一下，男士洗手间在哪？Take a left turn, then go straight on. Its on your right hand side .You will not miss it.请向左转，然后笔直向前走，它就在你的右手边，你不会错过的。第五部分：推荐商品 Do you want me to show you something? 你想看些什么？ Which one do you like? 你喜欢哪一个？ Are you interested in any special brand? 你是否对特别的品牌感兴趣？ May I know what you like?请告诉我你看中了什么商品？ Would you like this one which I recommend to you? 你喜欢我推荐的这件商品吗？ Its a world-famous brand. 这是国际名牌。 I think it looks good on you. 我觉得你穿这件很合适。 It is the most popular color this year. 这是今年最流行的颜色。 This brand is suitable for young people. 这个品牌适合年轻人。 It seems you are interested in this one. 你好象对这件商品感兴趣。 Do you have something like this? 你们有没有像这样的东西？ How about this one? 你觉得这个怎么样？第六部分：说明尺寸大小 What size do you take ?你穿多大的尺码？ Whats your size ?你的尺码是多少？ Here is the one in your size.这件是你要的尺码。 This is a good fit .这件很合适。 Its too big/small/tight/loose .太大/小/紧/松了。 How about green? Its size ten .绿色的怎么样？是十号的。第七部分：说明颜色 What color do you like?你喜欢什么颜色？ What is your favorite color?你最喜欢的颜色是什么？ Do you think a blue one will do?你认为蓝色的行吗？ Do you like this kind of color?你觉得这种颜色怎样？ I think red suits you most .我认为红色的最适合你。 Is this kind of color too bright for me ?我穿这种颜色是不是太鲜艳了。 Brown is too oldish for you.你穿棕色太老气了。 This color is quite popular.这种颜色非常流行。 I like the color on me .我觉得这种颜色比较适合我。 It is colorfast.这是不褪色的。 It doesnt fade. 这种颜色不褪色。第八部分：说明式样1 Do you like this design? 你喜欢这个款式吗？2 What do you think of this style? 你认为这个款式怎么样？3 What style do you prefer? 这两种款式，你更喜欢哪一个？4 Its the latest fashion, very popular. 这是最新款，非常流行。第九部分：说明质量1 This one is the highest quality. 这种质量最好。2 The quality is good. 质量非常好。3 This is made of cotton , so it comfortable . 它是棉的，穿着舒适。4 These are more expensive, but the quality is super. 价格虽然比较贵，但质量好。5 Its always out of stock , there is not much left. 非常热销，已所剩不多了。6 Let me show you how to use it? 让我示范给你看怎么使用。7 Its long lasting. 非常耐用。8 Please handle it with care. 请小心拿好。9 You have good taste. 你眼光真不错。第十部分：说明价格1. How much is it ？ 多少钱？2. How much does it cost? 这个多少钱？3. It is 240 yuan. 240元.Its 1580 yuan altogether. 总共1580元。4. Can you make it cheaper? 能否便宜些？ Can you come down a bit ? 能否再降一点？5. Any discount ? 有折扣吗？ 6. Its a free gift. 这是我们的赠品。Its free of charge. 这是免费的。7. We dont ask for second prices. 我们货无二价。8. If you have a VIP card, you can get 10 percent discount. 如果有贵宾卡，你可以得到9折优惠。 Is it on lower price sale? 这个削价出售吗？10. Its on sale. 打折出售中。第十一部分：表示谢意1. Thank you very much. 谢谢你。2. Thank you for your advice. 谢谢你的建议。3. Im glad you enjoy it. 很高兴你喜欢。4. My pleasure. 没关系。5. Youre welcome. 没关系。6. Not at all. 不用谢。7. Dont mention it . 没关系。8. Its very kind of you, we cant accept tips . 您太客气了，我们不收小费。第十二部分：道别1. Thank you for shopping. 谢谢惠顾。2. Hope to see you again. 欢迎下次光临。3. Good-bye and good luck（See you later.）。再见，祝你好运。4. I hope you have enjoyed your stay with us. 希望您在我们商店过得愉快。（顾客离店时）实用句型100句：1. Come again, please. 欢迎您再来。 2. Do you speak English? 你会说英语吧？ 3. Could you help me? 请你帮个忙好吗？ 4. Im sorry to I dont know. 抱歉，我不知道。 5. Sorry, but we dont have. 抱歉，我们没有。 6. Here you are. 给你。 7. Were just looking. 我们随便看看。8. You look good in yellow. 你穿黄色很漂亮。9. Do you need some help? 需要帮助吗？10. Can I help you with something? 我能帮助您吗？11. What size do you wear? 您穿多大号？12. Everybody wears them. 这商品很受欢迎。13. No, Im sorry, we dont. 对不起，我们没有该商品14. What size do you take? 您穿什么尺寸？15. What color do you like? 您喜欢什么颜色？16. The skirt is too short. 这条裙子太短了17. Just right. 正好合适18. Is the milk on sale? 牛奶是特价？19. It selling like hot cakes. 正在热卖中20. Its on sale for 10 yuan. 这个降价出售，卖10元21. Your credit card is maxed out. 您的信用卡超支了。22. Anything else? 还有别的吗？23. You must sell according to the price tag.你们必须按照标价卖24. Can you come down a little? 可以少算一点吗？25. May I use the dressing room? 我可以用试衣间吗26. Are there sold singly? 这些单卖吗？27. I could be a size 5 or size 6. 我可能穿5号或6号。28. Heres a sample 这是样品29. The quality is excellent. 这是优质产品30. The dressing room in this way. 试衣间在这边31. This is the right size. 这一尺寸正好。32. The sleeves are too short. 袖子太短了33. I could also buy some coffee if it is nice. 如果咖啡不错的话，我也可以买一些34. Which country is it made in ? 这是哪国生产的产品？35. What are the unique products of the city? 这个城市有什么特产？ 36. What is the shirt made of? 这件衬衫的材料是什么？37. Do you have another cheaper one? 有其他更便宜的吗？38. May I see that? 我看看这个好吗？39. I wonder if you have any good pencil. 不知道你们有没有好用的铅笔？40. It wears well and keeps its shape. 这个耐穿且不走形。 41. Its too small on me. 我穿这个太小了 42. The suit shows your figure off nicely.这件西装把你的身材很好地衬托出来了。43. Im looking for a jacket. 我想买件夹克。44. Can you wrap it up for me? 你能替我包装好吗？45. Sorry, its sold out. 对不起，卖完了。46. Can I pay by credit card? 我能用信用卡付款吗？47. Can I use this coupon? 我可以用这张优惠券吗？48. With pleasure. 乐意帮忙。49. The dress fits you just right. 这件连衣裙你穿正合适。 50. Heres the receipt. 请拿好发票 51. Please pay at the cashiers. 请到收银台付款 52. All these are on sale. 这些全部打折出售 53. Id like to change my money? 我要兑换一些钱。 54. Where can I change my money? 哪能兑换外币？55. This is one of our best sellers. 这是最畅销的商品。56. This is in fashion. 现在流行这个样式。57. May I pay in U.S. Dollars here? 可以付美元吗？58. Do you accept credit cards? 可以用信用卡吗？ 59. Would you like to try this on? 您愿意试穿吗？ 60. Will this sweater shrink any when washed? 这毛衣会不会缩水？61. I think this will suit you. 我觉得这个合适您。62. Theyre 30% off. 这些减价30%。 63. Could you check it for me? 你能给我核实一下吗？64. Just a minute, please. 请稍等65. Everything is 20percent off here. 这儿的东西全部8折卖。66. Is that scarf on sale now? 这条围巾现在是特价吗？67. Our price is fixed. 我们的价格是固定的。68. Thats the best price we can offer. 这是我们的最低价。69. Hello, what can I do for you, madam? 您好夫人，您要点什么？70. Which T-shirt do you like? 您喜欢哪件T恤衫？ 71. Where shall I pay(for it)? 在哪儿付款？72. How much do I owe you? 我该付多少钱？73. Which color do you prefer? 您喜欢什么颜色？74. May I measure your size? 我能量你的尺寸吗？75. There is a great variety of goods. 商品多样，品种齐全。76. Were sorry, its our policy. 很抱歉，那是我们的规定。77. Please show me that one. 给我看看那种78. Can you lower the price? 能便宜点吗？79. Were sorry, our policy dose not allow any reduction.很抱歉，依照规定这个不准打折。80. Would you mind waiting for a few moments?对不起，麻烦您稍等一会儿。81. Im sorry to have kept you waiting. 很抱歉，让您久等了。82. That suit looks very good on you. 那套衣服您穿着很合适。83. Im sorry, but I dont have your size.很抱歉，我们没有你要的尺寸。84. Just a moment, please. 请稍候。85. I beg your pardon? 请再说一遍好吗？86. Pay at the cashiers, please. 请到收款台付款。 87. I want you to exchange this. 我想换这件商品88. I want money back. 我要求退钱。89. Do you have the receipt. 您有收据吗？90. Id like to see an overcoat for the autumn. 我想看看秋天穿的大衣。91. Not too heavy and not too light. 既不要太厚也不要太薄。92. Its much too light in color for the autumn. 这件衣服秋天穿颜色太浅。93. This is your size， its a lovely dress and very smart.这是您要的尺寸，这件衣服很漂亮，非常时髦。94. I like this style, but I dont care for the color.我喜欢这个式样，但是不喜欢这颜色。95. Thats rather more than I thought of paying.这价钱比我想的要贵些。96. I should have like something cheaper. 我想买较为便宜的。97. Maybe a little dearer, but the quality is very good.价格可能稍贵些，不过，质量非常好。98. It just suits me，Ill take it. 这件衣服正合我身，我买了。99. See you next time. 下次再见。100. Have a nice day. 祝您有愉快的一天。 Chapter 3 Practical English Conversation第三节 实用英语会话A 基本会话Good morning. May I help you? 早上好，您要点什么？Good morning. Im just looking around. 早上好，我只是随便看看。I see. Id be happy to show you around and explain some of our articles to you ,if you like. 好的。如果您愿意，我可能性带您四处看看，向您介绍一些商品。Do you have soap? 您这儿有肥皂吗？Yes ,we do. 是的，有。I want to buy one. 我想买一块。Here you are. 给您。B 推荐商品Good evening, sir. Are you looking for something? 晚上好，先生。您找什么东西吗？This suit looks nice. Can I try it on? 这套西服看起来不错。我能试试吗？Yes, of course. The dressing room is over there. 当然可以。试衣间在那边。How about this one? 这套西服怎么样?Its very pretty. This suit fits you just right. 很好看。你穿正合适。How much is this suit, please? 请问这套西服多少钱？Its 1050 yuan. 1050元.C 提供折扣、优惠Good morning, Sir. What can I do for you?早上好，先生。您买点儿什么？Youve got a lot of jade articles here, havent you ? 您这儿有很多玉器，是吗？Yes, were the largest jade article dealer in the city. Everything is 30 percent off here. What kind do you like? 是的，我们是全市最大的玉器经销商。这儿的玉器全部7折卖。您喜欢什么式样的？Well, Id like to see a medium-sized one with traditional Chinese patterns on it. 嗯，我想看一个大小适中，有中国传统图案的玉器。Can you lower the price? 可以便宜一点么？Sure. If you really like it ,you can take it for two hundred yuan. 行。如果您真喜欢它的话，花200元拿走吧。D 选择商品Would you please help me to make a choice? 你能帮我挑选吗？Certainly. What type of design would you prefer? 当然可以。您喜欢什么式样呢？I love that design. 我喜欢那个样式。What size do you want large, medium or small? 您要大号、中号还是小号？How about size L? 大号的有吗？How much do I owe you ? 我该付多少钱？Its 2000 yuan altogether. 总共2000元。E 其他相关购物对话 1. Good morning, sir. Can I help you ? 先生，早上好，您想买什么？Im thinking of buying a toy for my son. 我想给我儿子买个玩具。May I know how old he is? 他几岁了？Hell be six next Sunday. The toy is for his birthday.下个星期天他就六岁了，玩具是作为他的生日礼物。 I see .How about this one? 我明白了，这个怎么样？ 2. Welcome to our counter, madam .What can I do for you ?欢迎光临本柜，你想买什么？Im just looking around .我只是随便看看。Please take you time. If any thing you like, just let me know.请随便看看，如果看中什么，请告诉我。Ok, I will. thank you. 谢谢，我会的。3. Good evening, miss. Do you want me to show you something?晚上好，小姐，您想看什么？Yes, Im looking for a pair of gloves .我想买一双手套。What do you have in mind? 你想要什么样的？Im not sure .Maybe a leather one .我不太确定，或许是皮手套吧。 Just a moment. Ill get you one.(A moment Later )Here you are .You may try it on.请稍等，我帮你拿一双。（过了一会儿）给你，你可以试试。Thank you. This pair fits me perfectly .谢谢，这双非常适合我。4. Welcome. It seems youre interested in this dress.欢迎光临，你好像对这件衣服感兴趣。Yes. But Im afraid it is too thick to wear in summer .是的，我担心夏天穿太厚了。Thats no problem .It is made of cotton , so you wont feel hot .没关系的，它是棉制的，你不会感到热的。Thats nice. But I dont like the color .太好了。但我不喜欢这个颜色。The color is popular for young people.这个颜色在年轻人是非常流行。Let me take it . 那我买下吧。Here you are. You can have a try . 给你，你可以试一下。5. Good evening madam. 晚上好, 女士.Good evening. Would you please show me the shoes in black color? 晚上好，你能给我看看黑色皮鞋吗？All right. Do you like this one? 可以，你觉得这双怎样？ It looks very nice. Let me try it on.看上去很漂亮，让我试试。What is your size? 多大尺吗？36, please. 36码的。How about this pair? 这双怎么样？ This is a good fit. 穿着很合适。6. Excuse me. Could you show me a coat like the one on the model?对不起，你能给我看看模特上穿的外套，好吗？ Sure. You really have a good taste , madam .What color do you like?可以，夫人，您真有眼光，你喜欢什么颜色？ The grey one looks nice.灰色的看上去挺好的。You may try it on. The mirror is behind you .你可以试穿，镜子在你后面。Thank you. This color is quite beautiful, but does it fade ?谢谢！这种颜色非常吸引人，但是它褪不褪色。No, it is colorfast. 不，它不褪色。Then Ill take this one . Thank you. 那么我买一件，谢谢！ Youre welcome.不用谢。7. Do you like this one? Its the latest fashion of this year, very popular. 你喜欢这一件吗？今年最新款，非常流行。Thank you. That seems to be what Im looking for. 谢谢！这好像就是我要找的。F 付款方式How much is this shirt, please? 请问这件衬衫多少钱？Its 105 yuan. 105元。Can I pay it by credit card? 我能用信用卡付款吗？Yes, of course. Please pay at the cashiers. 当然可以。请到付款处处款Can I use this coupon? 我可以用这张优惠券吗？Im sorry, sir. We dont accept this coupon in our store. 抱歉，先生，我们商店不使用优惠券G 商品退货Id like to refund this. 我想退货When did you buy them? 您什么时候买的？A month ago. 一个月前Can I see your receipt? 能看一个你的收据吗？Yes, of course. Here it is.是的，当然可以。在这儿呢。.Were sorry, we cant refund it. We will exchange it. 对不起，这个不能退，我们给您换个新的。H 营业时间Excuse me. Are you open now? 对不起，现在营业吗？Not yet. 还没有。What time are you open? 什么时候营业？Were open from nine a.m. to nine p.m.我们的营业时间从上午9点到晚上9点。What time do you close your store? 你们几点关门？Were open until nine p.m. 我们营业到晚上9点。Thanks a lot. 多谢了。 Its nothing。没什么.I 问路Could you do me a favor? 您能帮我忙吗？Sure. 当然Where is the knitwear department? 针织品部在哪里？Its on the third floor. 在三层 Where is the stationers stationery shop? 文具店在哪里？Its on your left. 在您的右边。 J 礼貌用语Excuse me, Can I have a word with you? 对不起，我可以和你讲几句话吗？Go ahead. 没关系，说吧。Where are you from? 您是哪里人？。Im from America. 我是美国人Nice to meet you. 很高兴认识你。Pleased to meet you, too. 我也很高兴认识你。Let me hold the door for you. 我来为你把门打开。Thank you. youre very kind. 谢谢你，你真是太好了。K 告别用语Nice to meet you . 很高兴认识你。Pleased to meet you ,too. 我也很高兴认识你。Hope you have a nice stay here. 希望你过得愉快。Thanks, you too. 谢谢，也祝你愉快。I hope well meet again sometime. 希望我们以后再见面。Lets keep in touch. 咱们保持联系吧。Sure, lets. Goodbye ,then. 好的，一定。再见吧。L 处理顾客投诉Im afraid I have to return this sweater.恐怕我得把这件毛衣退掉 May I ask if theres anything wrong with it? 请问毛衣有什么毛病吗？You see, there is a run at the neck. 你看，领子这块脱线了。Sorry. But do you want to change it for another one ? 对不起，你想换一件吗？No, I want my money back. This is the receipt. 不想换，我要求退钱。这是发票。Were sorry, but we cant refund your money. 对不起，我们不能退钱。This is ridiculous! 这太荒唐了！Were sorry. It is our policy. 很抱歉，这是我们的规定。M 时间和日期What time does the supermarket close? 超市几点关门I think its open until 9 oclock. 我想是9点What time is now? 现在几点了？Its half past five. 现在5点半。N 接打电话Hello. Could I speak to Mr. Johnson? 请找约翰先生Im sorry, hes not in now. 抱歉，他现在不在。Could you ask him to call me back as soon as possible? 请您告诉他回来后忙给我回电话好吗？Chapter4 Shopping English Tips第四节 购物英语技巧1、如何招揽顾客 一般程序：招呼问候寻找相关话题理出商谈头绪。所以，打招呼很重要，无论顾客有没有表现购买意愿，您都应该上前问候一句：“What can I do for you?”或“May I help you?”，也可说：“Can I be of any assistance?”，如果是熟客，可简单说声：“Good