酒店房务部全套术语3(英文).doc

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蒄薁肇芁莀薁腿蒆虿蚀衿艿薅虿羁蒅蒁蚈肃芇莇蚇芆肀螅蚆羅莆蚁蚆肈腿薇蚅膀莄蒃蚄袀膇荿螃羂莂蚈螂肄膅薄螁膆莁蒀螀羆膃蒆螀肈葿莂蝿膁节蚀螈袀蒇薆螇羃芀蒂袆肅蒅莈袅膇芈蚇袄袇肁蚃袄聿芇蕿袃膂腿蒅袂袁莅莁袁羄膈虿袀肆莃薅罿膈膆蒁羈袈莁莇羈羀膄螆羇膂莀蚂羆芅芃薈羅羄蒈蒄薁肇芁莀薁腿蒆虿蚀衿艿薅虿羁蒅蒁蚈肃芇莇蚇芆肀螅蚆羅莆蚁蚆肈腿薇蚅膀莄蒃蚄袀膇荿螃羂莂蚈螂肄膅薄螁膆莁蒀螀羆膃蒆螀肈葿莂蝿膁节蚀螈袀蒇薆螇羃芀蒂袆肅蒅莈袅膇芈蚇袄袇肁蚃袄聿芇蕿袃膂腿蒅袂袁莅莁袁羄膈虿袀肆莃薅罿膈膆蒁羈袈莁莇羈羀膄螆羇膂莀蚂羆芅芃薈羅羄蒈蒄薁肇芁莀薁腿蒆虿蚀衿艿薅虿羁蒅蒁蚈肃芇莇蚇芆肀螅蚆羅莆蚁蚆肈腿薇蚅膀莄蒃蚄袀膇荿螃羂莂蚈螂肄膅薄螁膆莁蒀螀羆膃蒆螀肈葿莂蝿膁节蚀螈袀蒇薆螇羃芀蒂袆肅蒅莈袅膇芈蚇袄袇肁蚃袄聿芇蕿袃膂腿蒅袂袁莅莁袁羄膈虿袀肆莃薅罿膈膆蒁羈袈莁莇羈羀膄螆羇膂莀蚂羆芅芃薈羅羄蒈蒄薁肇芁莀薁腿蒆虿蚀衿艿薅虿羁蒅蒁蚈肃芇莇蚇芆肀螅蚆羅莆蚁蚆肈腿薇蚅膀莄蒃蚄袀膇荿螃羂莂蚈螂肄膅薄螁膆莁蒀螀羆膃蒆螀肈葿莂蝿膁节蚀螈袀蒇薆螇羃芀蒂袆肅蒅莈袅膇芈蚇袄袇肁蚃袄聿芇蕿袃膂腿蒅袂袁莅莁袁羄膈虿袀肆莃薅罿膈膆蒁羈袈莁莇羈羀膄螆羇膂莀蚂羆芅芃薈羅羄蒈蒄薁肇芁莀薁腿蒆虿蚀衿艿薅虿羁蒅蒁蚈肃芇莇蚇芆肀螅蚆羅莆蚁蚆肈腿薇蚅膀莄蒃蚄袀膇荿螃羂莂蚈螂肄膅薄螁膆莁蒀螀羆膃蒆螀肈葿莂蝿膁节蚀螈袀蒇薆螇羃芀蒂袆肅蒅莈袅膇芈蚇袄袇肁蚃袄聿芇蕿袃膂腿蒅袂袁莅莁袁羄膈虿袀肆莃薅罿膈膆蒁羈袈莁莇羈羀膄螆羇膂莀蚂羆芅芃薈羅羄蒈蒄薁肇芁莀薁腿蒆虿蚀衿艿薅虿羁蒅蒁蚈肃芇莇蚇芆肀螅蚆羅莆蚁蚆肈腿薇蚅膀莄蒃蚄袀膇荿螃羂莂蚈螂肄膅薄螁膆莁蒀螀羆膃蒆螀肈葿莂蝿膁节蚀螈袀蒇薆螇羃芀蒂袆肅蒅莈袅膇芈蚇袄袇肁蚃袄聿芇蕿袃膂腿蒅袂袁莅莁袁羄膈虿袀肆莃薅罿膈膆蒁羈袈莁莇羈羀膄螆羇膂莀蚂羆芅芃薈羅羄蒈蒄薁肇芁莀薁腿蒆虿蚀衿艿薅虿羁蒅蒁蚈肃芇莇蚇芆肀螅蚆羅莆蚁蚆肈腿薇蚅膀莄蒃蚄袀膇荿螃羂莂蚈螂肄膅薄螁膆莁蒀螀羆膃蒆螀肈葿莂蝿膁节蚀螈袀蒇薆螇羃芀蒂袆肅蒅莈袅膇芈蚇袄袇肁蚃袄聿芇蕿袃膂腿蒅袂袁莅莁袁羄膈虿袀肆莃薅罿膈膆蒁羈袈莁莇羈羀膄螆羇膂莀蚂羆芅芃薈羅羄蒈蒄薁肇芁莀薁腿蒆虿蚀衿艿薅虿羁蒅蒁蚈肃芇莇蚇芆肀螅蚆羅莆蚁蚆肈腿薇蚅膀莄蒃蚄袀膇荿螃羂莂蚈螂肄膅薄螁膆莁蒀螀羆膃蒆螀肈葿莂蝿膁节蚀螈袀蒇薆螇羃芀蒂袆肅蒅莈袅膇芈蚇袄袇肁蚃袄聿芇蕿袃膂腿蒅袂袁莅莁袁羄膈虿袀肆莃薅罿膈膆蒁羈袈莁莇羈羀膄螆羇膂莀蚂羆芅芃薈羅羄蒈蒄薁肇芁莀薁腿蒆虿蚀衿艿薅虿羁蒅蒁蚈肃芇莇蚇芆肀螅蚆羅莆蚁蚆肈腿薇蚅膀莄蒃蚄袀膇荿螃羂莂蚈螂肄膅薄螁膆莁蒀螀羆膃蒆螀肈葿莂蝿膁节蚀螈袀蒇薆螇羃芀蒂袆肅蒅莈袅膇芈蚇袄袇肁蚃袄聿芇蕿袃膂腿蒅袂袁莅莁袁羄膈虿袀肆莃薅罿膈膆蒁羈袈莁莇羈羀膄螆羇膂莀蚂羆芅芃薈羅羄蒈蒄薁肇芁莀薁腿蒆虿蚀衿艿薅虿羁蒅蒁蚈肃芇莇蚇芆肀螅蚆羅莆蚁蚆肈腿薇蚅膀莄蒃蚄袀膇荿螃羂莂蚈螂肄膅薄螁膆莁蒀螀羆膃蒆螀肈葿莂蝿膁节蚀螈袀蒇薆螇羃芀蒂袆肅蒅莈袅膇芈蚇袄袇肁蚃袄聿芇蕿袃膂腿蒅袂袁莅莁袁羄膈虿袀肆莃薅罿膈膆蒁羈袈莁莇羈羀膄螆羇膂莀蚂羆芅芃薈羅羄蒈蒄薁肇芁莀薁腿蒆虿蚀衿艿薅虿羁蒅蒁蚈肃芇莇蚇芆肀螅蚆羅莆蚁蚆肈腿薇蚅膀莄蒃蚄袀膇荿螃羂莂蚈螂肄膅薄螁膆莁蒀螀羆膃蒆螀肈葿莂蝿膁节蚀螈袀蒇薆螇羃芀蒂袆肅蒅莈袅膇芈蚇袄袇肁蚃袄聿芇蕿袃膂腿蒅袂袁莅莁袁羄膈虿袀肆莃薅罿膈膆蒁羈袈莁莇羈羀膄螆羇膂莀蚂羆芅芃薈羅羄蒈蒄薁肇芁莀薁腿蒆虿蚀衿艿薅虿羁蒅蒁蚈肃芇莇蚇芆肀螅蚆羅莆蚁蚆肈腿薇蚅膀莄蒃蚄袀膇荿螃羂莂蚈螂肄膅薄螁膆莁蒀螀羆膃蒆螀肈葿莂蝿膁节蚀螈袀蒇薆螇羃芀蒂袆肅蒅莈袅膇芈蚇袄袇肁蚃袄聿芇蕿袃膂腿蒅袂袁莅莁袁羄膈虿袀肆莃薅罿膈膆蒁羈袈莁莇羈羀膄螆羇膂莀蚂羆芅芃薈羅羄蒈蒄薁肇芁莀薁腿蒆虿蚀衿艿薅虿羁蒅蒁蚈肃芇莇蚇芆肀螅蚆羅莆蚁蚆肈腿薇蚅膀莄蒃蚄袀膇荿螃羂莂蚈螂肄膅薄螁膆莁蒀螀羆膃蒆螀肈葿莂蝿膁节蚀螈袀蒇薆螇羃芀蒂袆肅蒅莈袅膇芈蚇袄袇肁蚃袄聿芇蕿袃膂腿蒅袂袁莅莁袁羄膈虿袀肆莃薅罿膈膆蒁羈袈莁莇羈羀膄螆羇膂莀蚂羆芅芃薈羅羄蒈蒄薁肇芁莀薁腿蒆虿蚀衿艿薅虿羁蒅蒁蚈肃芇莇蚇芆肀螅蚆羅莆蚁蚆肈腿薇蚅膀莄蒃蚄袀膇荿螃羂莂蚈螂肄膅薄螁膆莁蒀螀羆膃蒆螀肈葿莂蝿膁节蚀螈袀蒇薆螇羃芀蒂袆肅蒅莈袅膇芈蚇袄袇肁蚃袄聿芇蕿袃膂腿蒅袂袁莅莁袁羄膈虿袀肆莃薅罿膈膆蒁羈袈莁莇羈羀膄螆羇膂莀蚂羆芅芃薈羅羄蒈蒄薁肇芁莀薁腿蒆虿蚀衿艿薅虿羁蒅蒁蚈肃芇莇蚇芆肀螅蚆羅莆蚁蚆肈腿薇蚅膀莄蒃蚄袀膇荿螃羂莂蚈螂肄膅薄螁膆莁蒀螀羆膃蒆螀肈葿莂蝿膁节蚀螈袀蒇薆螇羃芀蒂袆肅蒅莈袅膇芈蚇袄袇肁蚃袄聿芇蕿袃膂腿蒅袂袁莅莁袁羄膈虿袀肆莃薅罿膈膆蒁羈袈莁莇羈羀膄螆羇膂莀蚂羆芅芃薈羅羄蒈蒄薁肇芁莀薁腿蒆虿蚀衿艿薅虿羁蒅蒁蚈肃芇莇蚇芆肀螅蚆羅莆蚁蚆肈腿薇蚅膀莄蒃蚄袀膇荿螃羂莂蚈螂肄膅薄螁膆莁蒀螀羆膃蒆螀肈葿莂蝿膁节蚀螈袀蒇薆螇羃芀蒂袆肅蒅莈袅膇芈蚇袄袇肁蚃袄聿芇蕿袃膂腿蒅袂袁莅莁袁羄膈虿袀肆莃薅罿膈膆蒁羈袈莁莇羈羀膄螆羇膂莀蚂羆芅芃薈羅羄蒈蒄薁肇芁莀薁腿蒆虿蚀衿艿薅虿羁蒅蒁蚈肃芇莇蚇芆肀螅蚆羅莆蚁蚆肈腿薇蚅膀莄蒃蚄袀膇荿螃羂莂蚈螂肄膅薄螁膆莁蒀螀羆膃蒆螀肈葿莂蝿膁节蚀螈袀蒇薆螇羃芀蒂袆肅蒅莈袅膇芈蚇袄袇肁蚃袄聿芇蕿袃膂腿蒅袂袁莅莁袁羄膈虿袀肆莃薅罿膈膆蒁羈袈莁莇羈羀膄螆羇膂莀蚂羆芅芃薈羅羄蒈蒄薁肇芁莀薁腿蒆虿蚀衿艿薅虿羁蒅蒁蚈肃芇莇蚇芆肀螅蚆羅莆蚁蚆肈腿薇蚅膀莄蒃蚄袀膇荿螃羂莂蚈螂肄膅薄螁膆莁蒀螀羆膃蒆螀肈葿莂蝿膁节蚀螈袀蒇薆螇羃芀蒂袆肅蒅莈袅膇芈蚇袄袇肁蚃袄聿芇蕿袃膂腿蒅袂袁莅莁袁羄膈虿袀肆莃薅罿膈膆蒁羈袈莁莇羈羀膄螆羇膂莀蚂羆芅芃薈羅羄蒈蒄薁肇芁莀薁腿蒆虿蚀衿艿薅虿羁蒅蒁蚈肃芇莇蚇芆肀螅蚆羅莆蚁蚆肈腿薇蚅膀莄蒃蚄袀膇荿螃羂莂蚈螂肄膅薄螁膆莁蒀螀羆膃蒆螀肈葿莂蝿膁节蚀螈袀蒇薆螇羃芀蒂袆肅蒅莈袅膇芈蚇袄袇肁蚃袄聿芇蕿袃膂腿蒅袂袁莅莁袁羄膈虿袀肆莃薅罿膈膆蒁羈袈莁莇羈羀膄螆羇膂莀蚂羆芅芃薈羅羄蒈蒄薁肇芁莀薁腿蒆虿蚀衿艿薅虿羁蒅蒁蚈 Rooms Division OperationsQUADA room assigned to four people; may have two or more beds.QUALITY ASSURANCEAn approach to ensuring the consistent delivery of services.QUEENA room with a queen-size bed; may be occupied by one or more people.QUEEN BEDA bed approximately 60 inches by 80 inches.RACK RATEThe standard rate established by the property for a particular category of rooms.RATE POTENTIAL PERCENTAGEThe percentage of the rack that a hotel actually receives, found by dividing the actual average room rate by the potential average rate. Also called the achievement factor.RATIOThe mathematical expression of a significant relationship between two related numbers that results from dividing one by the other.RATIO ANALYSISThe analysis of financial statements and operating results using ratios.RECRUITMENTThe process by which qualified applicants are sought and screened to fill currently or soon or be vacant positions. The process involves announcing or advertising job vacancies and evaluating applicants to determine whom to hire.REFERRAL GROUPA group of independent hotels that have banded together for their common good. Hotels within the group refer their departing guests or those guests they cannot accommodate to other affiliated properties.REFUSAL REPORTSee Turn away Report.REGISTRATIONThe procedure by which an incoming guest signifies his or her intent to stay at a property by completing and signing a registration card.REGISTRATION CARDA printed form for a registration record. In most states, the guests signature on a registration card is required by law.REGISTRATION RECORDA collection of important guest information created by the front desk agent following the guests arrival. The registration record includes the guests name, address, telephone number, and company affiliation; method of payment; and date of departure.RESERVATIONAn agreement between the hotel and a guest that the hotel will hold a specific type of room for a particular date and length of stay.RESERVATION CONFIRMATIONAn oral or written verification of the information contained in a reservation record. See also Letter of Confirmation.RESERVATION FILEA computer based collection of reservation records.RESERVATION RACK SLIPA form used to record a guest reservation that is filed in a reservation rack.RESERVATION RACKSRacks which store the reservation rack slips or registration cards of anticipated arrivals. In an advance reservation rack, reservation rack slips are arranged by the guests scheduled dates of arrival and, within each days grouping, alphabetically by the guests or groups names. A current reservation rack is a portable subset of the advance reservation rack used by front desk agents during registration.RESERVATION RECORDA collection of data that identifies a guest and his or her anticipated accurately schedule staff.RESERVATION STATUSAn indictor of a rooms long term availability for assignment.RESERVATION TRANSACTIONS REPORTA summary of daily reservations activity in terms of record creation, modification, and cancellation.RESERVATIONS AGENTAn employee, either in the front office or in a separate department within the rooms division, who is responsible for all aspects of reservations processing.RECERVATIONS CONTROL BOOKA binder with a tally page for each day of the year. Used in non-computerized hotels to track reservations.RESERVATIONS HISTORYA collection of statistics on all aspects of the reservations process, including the number of guests , occupied rooms, reservations by source, no-shows , walk ins, overstays, and under stays.RESERVATIONS MANAGEMENT SOFTWAREA front office computer application that enables a hotel to rapidly process room requests and generate timely and accurate rooms, revenue, and forecasting reports.RESERVATIONS WALL CHARTA specially designed chart that displays hotel rooms vertically and days of the month horizontally. When accommodations are available, the reservations agent can assign a specific room by taping over the line that represents that room. Also called a reservations density chart.RESIDENTIAL HOTELA hotel whose guest quarters generally include a sitting room, bedroom, and kitchenette for permanent or semi-permanent guests. Many other types of hotels also offer residential accommodations and residential hotel may offer short-term accommodations.RESORT HOTELA hotel that provides scenery and activities unavailable at most other properties, and whose guests are typically vacationers. Resort hotels are the planned destination of their guests.REVENUE FORECAST REPORTA projection of future revenue calculated by multiplying predicted occupancies by current room rates.ROOM ASSIGNMETNThe identification and allocation to a guest of an available room in a specific room category, finalized as part of the registration process.ROOM NIGHTOne room occupied for one night.ROOM RACKAn array of metal file pockets designed to hold room rack slips arranged by room number. The rack summarizes the current status of all rooms in the hotel.ROOM RACK SLIPA form that contains the guests name and other relevant information, completed during the registration process and placed in to room rack slot corresponding to the room number assigned to the guest.ROOM RATEThe price a hote