MeasuringKnowledgeandIntellectualCapital

Measuring Knowledge and Intellectual CapitalPub Time: 2003/12窗体顶端窗体底端窗体顶端窗体底端Contents SummaryChapter 1: Tangling with Intangibles Summary A Challenge Too Far? Accounting for Knowledge Assets o Measures for Performance Management o The ABBA Framework for Knowledge Measurement Structure and Contents of the Repor t Whats New in This Report? Chapter 2: Trends, Tensions and Turbulence Summary Trends Proliferation of Publications Influential Initiatives Evolution of Measures Tensions o Enron: Intellectual Capital or Intellectual Conspiracy? The Bottom Line Action Checklist Chapter 3: The Pressure to Measure Summary Growing Appreciation of Intangible Value Accountancy in the Dock o The Gaps in GAAP o The Enron Aftermath o Ten Characteristics of Intangibles What Matters to Stakeholders? o Focus on Shareholder Value o Case Report: Shareholder Value Growth at GlaxoSmithKline o The Stakeholder Perspective o Measures That Matter o Ernst & Youngs Value Creation Index (VCI) o Drivers of Future Growth o Case Report: Identifying the Key Business Drivers at Sears Roebuck o Case Report: R&D Drives Value at Lincoln Re Motivations to Measure The Case Against Measurement The Value Conundrum o Case Report: Saatchi &Saatchi The Vanishing Asset o Invisible Value: Reuters Invisible Goldmine Survey Benefits, Insights and Issues Action Checklist Chapter 4: Measuring the Knowledge Economy Summary Characteristics International Knowledge Economy Indicators o OECD: Manuals and Scorecards The World Bank The Knowledge Bank Regional and National Initiatives The Australian Knowledge Framework o Eurostat o United States: New Economy Index The Intellectual Capital of Nations o Swedens Intellectual Capital Balance Sheet o Israel: The Hidden Values of the Desert o Malaysias Knowledge Imperative Index Comparisons, Connections and Challenges Action Checklist Chapter 5: Making Sense of Models Summary Finding Your Way Through the Model Maze Advantages and Disadvantages of Different Methods Value-based Models o EVAand MVA o Cash Flow Measures o Benjamins Knowledge Accounting o Strassmanns Knowledge Capital o Knowledge Capital Scorecard o VAIC o Calculation of VAIC Valuing Intangibles o Valuing Patents o An Outline of the Technical Factor Method o IPScore o Valuing Brands o Valuing Information and Knowledge Performance Measurement Systems o Balanced Scorecards o Case Report: From Budgeting to Scorecards at Borealis o Case Report: APQC: Practising What it Preaches o Making Scorecard Theory Work in Practice o EFQM (European Foundation for Quality Management) o The Performance Prism o Case Report: Tracking Performance as well as o Parcels at DHS o Scorecards and Intellectual Capital Action Checklist Chapter 6: IC Measurement Models Summary Components of Intellectual Capital o Case Report: S A Armstrongs Enterprise o Capital Framework IC Component Measures o Human Capital Readiness (BSC) o Case Report: US Office of Personnel Management o Human Capital Monitor o Case Report: Competency Mapping at Ericsson o HR Models in Practice o NIMCube PMS Comprehensive IC Models o The Skandia Navigator o APiONs Navigator Drives Growth Strategy o Intangible Assets Monitor (IAM) o Case Report: Intangible Assets Monitoring at WM-Data o Case Report: Celemi Making the Invisible Visible 2000 o The IC Index o Inclusive Valuation Methodology (IVM) o The LIAHONA-H.O.M.E.S Holistic Model o IC Rating o Case Report: Will Rating IC Help TurnIT Turn o the Corner? o The Danish Template o Case Report: IC Measurement a way of life at COWI o Case Report: CARL BRO Group o MERITUM o MAGIC o Levs Value Chain Scorecard o Know-Net ICModel IC Measurement in Context o Case Report: Shells Triple Bottom Line o Case Report: Systematics Intellectual Capital Report The Models Compared o IC Methods Similarities and Differences o Which Method is Best? A Knowledge Measurement Framework Action Checklist Chapter 7: Practical Considerations Developing an IC System Summary Orientation: Published Guidance o MERITUM: Critical Intangibles Are the Crux o Nordika: Learning in Collaborative Networks o Case Report: Gaining Organisational Involvement at Aker Planning Evolution and Processes o Case Report: Intellectual Asset Audit at Nestle Oy Preparing the Ground o Grounded in Vision o Case Report: Measuring and Managing IC Assets at Shell o Case Report: Bank of Montreal Sets the Context for Measurement Meaningful Models o Case Report: Intellectual Capital at Nortel Illuminating Indicators o The Edvinsson and Malone Measurement Model o What Makes Effective Indicators? o Resources Recipes Results Focus on the Future o Intellectual Capital Audit at a Bio-Technology Company o Case Report: Ericsson o The IC Multiplier Participative Processes o Case Report: How Bates Gruppen Stays Smart Measuring for Management o Narrative as Well as Numbers Problems and Pitfalls Good Guidance o Ten Conclusions from Roos Research o Indicator Checklist Action Checklist Case Study: Austrian Research Centre, Siebersdorf, ARCS Chapter 8: Making the Business Case Summary The Benefits Dimension of Measurement Evaluating IT Investment o The Productivity Paradox o The Benefits of Knowledge Management o Justifying Knowledge Management o Booz Allen & Hamilton: Return on Intranet Investment o Does ROI Matter? o Case Report: Teltechs Value Report Card o Case Report: Latham & Watkins Justifying KM at Legal Practice o Case Report: ID Tours Pins Down Its Knowledge o Case Report: Platinum o Case Report: The World Bank An Incredible Story o Case Report: How Siemens Assesses the ROI of ShareNet From Measurement Myopia to Knowledge Leadership o Ten Characteristics of Knowledge Leaders The ABC of Making the Case o The Asset Value of Knowledge Case Study: Dow Chemical Company Case Study: Skandia AFS Chapter 9: Assessing Progress Summary Positioning Frameworks KM Maturity Model KM Assessment Tools Comparison of Models o Case Report: Eli Lillys KM Assessment o Case Report: Siemens Knowledge Scorecard Siemens business services o The Knowledge Audit o Case Report: Clarica Relocates Its Knowledge o Case Report: FSA Discovering and Measuring what is known Other KM Measures o Knowledge Sharing Metrics o Microsofts KVA Framework o Evaluating Communities of Practice o Siemens Knowledge Network Indicator o Informal and Formal Evaluation of Claricas Agent Network Right Measures, Right Time o Case Report: US Navy Steers KM to Success Beyond the Baseline o Cross Industry Benchmarking at Dow o From Benchmarking to Benchlearning Action Checklist Chapter 10: Pathways to the Future Summary The State of Play Today o Measuring Maturity New Management Methods and Skills o Case Report: Rambolls Holistic Reporting o New Management Practice o Changing Role of Finance Function Accounting Standards: All Shook Up The New Reporting o Reporting on Intellectual Assets Future Developments Final Thoughts Siemens Knowledge Journey (Thomas H. Davenport and Gilbert J.B. Probst). I. KNOWLEDGE STRATEGY. The Knowledge Strategy Process - an instrument for business owners (Josef Hofer-Alfeis and Rob van der Spek). II: KNOWLEDGE TRANSFER. ShareNet - the next generation knowledge management (Michael Gibbert, et al.). SiemensIndustrialServices: Turning know-how into results (Marc DOosterlinck, et al.). Networked knowledge - implementing a system for sharing technical tips and expertise (Andrea Dora, et al.). Practice exchange in a Best Practice Marketplace (Michael Gibbert and Hartmut Krause). III: COMMUNITIES OF PRACTICE. The Power of communities: How to build Knowledge Management on a corporate level using a bottom-up approach (Ellen Enkel, et al.). KECnetworking - Knowledge Management at Infineon Technologies AG (Michael Franz, et al.). The development of the Siemens Knowledge Community Support (Michael Franz, et al.). IV: ADDED VALUE OF KNOWLEDGE MANAGEMENT. A guided tour through knowledgemotion: The Siemens Business Services Knowledge Management Framework (Tanja Gartner, et al.). KnowledgeSharingMED - turning knowledge into business (Dagmar Birk and Manuela Mller). How to manage company dynamics: A