UnitSevenBanquetService宴会服务.ppt

Unit Seven Banquet Service 宴会服务,Unit Objectives （单元目标）,After learning this unit, you should understand the types of banquet service; master the basic words and expressions about banquet service; get some cultural knowledge about banquet service ; find ways to improve your writing skills about letters of complaints ; be familiar with some Chinese & Western dishes.,Background Knowledge 背景知识,Types of Banquet Service 宴会服务类型 Its important to decide on the type of service used at a banquet. Each service costs differently from another. 1. Plate service (also known as American service): It is the most common form of banquet service. The food is at the kitchen and waiters send the plates to the table from the left to the guest. At the end of the course, the plates are picked up from the right. 2. Russian service: It is also called platter service. Food is served from platters and waiters work as teams. They place food items on the diners plates. 3. French service: It requires much space between tables for waiters to move around. With this service, a gueridon (餐厅里上菜服务用的小桌子)is set at the table side and food is prepared on the gueridon. 4. Preset service: It is a faster service that is often for lunches. The first course of soup, salad or appetizer is set on the table before the guest arrives. 5. Buffet service: It is a display of food items on table stations, so that attendees can select food for their own. This service may combine with other styles. For example, a banquet may begin with a buffet and then a sit-down dinner served plate style; or the first and deserved courses are served by waiter and the main dishes buffet style.,Practice Materials 实训材料,Listening Dialogue 1 a. Listen to Dialogue One and decide whether each of the following sentences is true (T) or false (F). 1. _F_ Li Hua is a tour guide of China International Travel Agency. 2. _F_ The tour guide made the call and wanted to make a reservation yesterday. 3. _T_ It is already past the normal lunch-serving time when the tour group arrive. 4. _T_ The tourists get their rice by themselves. 5. _ F_ The tour guide pays the bill after the meal.,Dialogue 1,b. Listen to the dialogue and answer these questions. 1. How many people does the group consist of? 18 people. 2. Why the tables are free when the group arrive? Because it is already past the normal lunch-serving time. 3. What kind of meal would the tourists like to have? They just want to have a quick, simple meal. 4. How many bottles of beer would they like to order? Three. 5. What time will the group have their supper that evening? About 9:30 p.m,Dialogue 1,c. Listen to the dialogue again and supply the missing words. 1. I made a call and reserved three tables for a tour group . 2. You can sit at whichever tables you like. 3. We are sorry to have kept you waiting. 4. Shall we put it on your hotel bill? 5. Would you please sign your name here and put down your room numbers?,参考译文,服务员：下午好！要我效劳吗？ 导游：下午好！我是来自中国旅行社的李华。前天，我通过电话为18个人的旅行团预定了三张桌子。 服务员：欢迎光临本店，现在已经正常的午饭时间，所有的桌子都是空的。你们喜欢哪几张桌子，就在哪儿坐好了。 导游：您真是太好了。很抱歉让您等着。 服务员：没关系。这是菜单，你们现在点菜吗？想吃什么？ 导游：我们只要一顿简单的快餐。 服务员：给你们提供一份定菜定价的菜单好吗？里面有卷心菜，青豆，糖醋排骨，炒鸡丁，油炸土豆和番茄蛋汤。 导游：听起来挺好的。 服务员：米饭在那边。请你们自己盛一下好吗？ 导游：当然可以。 服务员：你们想喝点什么吗？,参考译文,导游：每张桌子三瓶啤酒，三瓶雪碧。 服务员：哪种牌子的啤酒？ 导游：青岛啤酒。 服务员：好的。每张桌子三瓶青岛啤酒，三瓶雪碧。 导游：是的。 （他们吃完后） 导游：服务员！ 服务员：李先生，什么事？ 导游：请给我们结帐好吗？ 服务员：当然可以。请等一下。李先生，这是帐单，您想怎么结帐呢？把它记入你们在旅馆的总帐中吗？ 导游：是的，谢谢您。 服务员：请在这上面签上您的姓名和房间号好吗？ 导游：当然，我这就签。 服务员：谢谢。希望你们用餐满意。 导游：我们很满意，谢谢您。我想预定今晚用的三张桌子。 服务员：什么时间？ 导游：九点半。 服务员：好的。祝你们玩得高兴！,Dialogue 2,a. Listen to Dialogue Two and decide whether each of the following sentences is true (T) or false (F). 1. T Its Frank who invites some friends to dinner at a restaurant. 2. F They order six cold dishes and four hot dishes. 3. F The ladies prefer some orange juice to wine. 4. T Two persons want to have some beer instead of wine. 5. F A Chinese dinner usually starts with a soup.,Dialogue 2,b. Listen to the dialogue and answer these questions. 1.How many foreigners are involved in the dialogue? Four. 2.Who orders the dishes for them? Its Frank. 3.How many bottles of beer do they order? Two. 4.What does a Chinese dinner usually finish up with? Staple food like rice, noodles or dumplings. 5.Who shows others how to eat Beijing roast duck? Nancy.,Dialogue 2,c. Listen to the dialogue again and supply the missing words. 1. Well have a bottle of wine and two bottles of beer. 2. Following the sharks fin soup, there will be hot dishes. 3. Thats really a big feast. 4. Finally, theres some dim sum for dessert. 5. Please help yourselves to whatever you like.,参考译文,史蒂文：这是家不错的餐馆。 弗兰克：是的。嗯，请坐，我们的服务员来了。 服务员：先生，现在你们准备点餐吗？ 弗兰克：是的。我想要点鱼翅汤，北京烤鸭，软炸大虾，糖醋排骨，清蒸鳜鱼和清鸡汤。 服务员：冷盘你们想要什么？ 弗兰克：海蛰皮，白切鸡，油焖鲜蘑和姜汁扁豆。 服务员：想要喝点什么？ 弗兰克：你想喝点什么，史蒂文？ 史蒂文：我能喝杯葡萄酒吗？ 弗兰克：当然。女士们，你们要喝点葡萄酒吗？ 艾米丽：是的，我也要杯葡萄酒。 南希：嗯，如果不介意的话，我想要杯啤酒。 弗兰克：那好，我也要啤酒。（面向服务员）我们要一瓶葡萄酒，两瓶啤酒。 服务员：都点完了吗？,参考译文,弗兰克：是的，完了。谢谢你。 服务员：不用谢。 弗兰克：（面向客人）请喝茶。 （服务员端来了凉菜） 弗兰克：请先随便吃点凉菜。 艾米丽：典型的中餐宴会都是像这样的吗？ 弗兰克：是的，中餐总是以凉菜开始，通常是些海鲜，禽类，肉类和蔬菜。接下来是鱼翅汤。 艾米丽：很有趣。 弗兰克：鱼翅汤后面将是热菜，可能是些鸡，鸭，虾等。然后是清汤，接着是鱼。当你看到鱼的时候，就知道所有的主菜已经上完了，最后将上主食，如米饭，面条或饺子。 史蒂文：真是盛大的筵席。 弗兰克：最后还有一些点心作为饭后甜点，接着是些新鲜水果和一杯热茶结束。 南希：听起来太棒了。 弗兰克：现在烤鸭来了，这是北京的特产，你们想要尝一下吗？ 艾米丽：看起来很可口的，但是怎么吃呢？ 南希：嗯，让我吃给你看。拿一张薄饼，夹一片烤鸭在酱里面蘸一下，加一点儿小葱，然后把它们包起来吃。 艾米丽：呣很好吃的。 弗兰克：现在请你们随意享用吧。,Reading,Table Manners,Table Manners,a. Answer the following questions according to the Passage. 1. Why do people make mouth noises while eating? Because they eat without closing their mouths. 2. How do you drink your soup? Dont sip it, but swallow it all in one mouthful. 3. What are those two basic rules of good table manners? Eating neatly and be not greedy. 4. If you are the host of a party, what is the best way to offer additional servings to your guests? Dont urge someone to “have another (or a second or third) helping” and it is best to phrase each off of food as if the dish has just been brought out for the first time. 5. Whats the proper response to the request “Please pass the salt.”? The proper response to this is to pick up both the salt and the pepper and to place them on the table within reach of the person next to you, who will do the same, and so on, until they reach the person who asked for them.,Table Manners,b. Translate the expressions into Chinese or English. 1.table manners 餐桌礼仪 good manners 举止良好 in a manner 在某种程度上, 有点 have no manners 没有礼貌的 2.formal event 正式场合 current events 时事 a team event 团体赛 at all events 不论怎样，无论如何 3.make a play for 挖空心思吸引，想尽办法获得 play a part 在中起一份作用，参与 come into play 开始活动（或起作用） fair play 公平的竞赛 4.at hand 在手边，在附近 hand on 把传下去 at sb.s hand (s) 在某人手下 give sb. a hand 给予（某人）帮助,c. Choose an appropriate word or phrase to fill in each blank to make each sentence meaningful, and change its form where necessary. 1. Its a species that has adapted well to winter climes. 2. Its well-known that the living customs vary from country to country. 3. The guest took a sip of brandy and turned to chat with the lady next to him. 4. The doctor forbade the old man to smoke, but he failed to follow it. 5. Tom was such a greedy businessman that nearly nobody trusted him. 6. His girlfriend was very angry when she found out that he was making a play for another pretty girl. 7. The young mans mother always asks him to wear a suit, but he prefers clothes for casual wear, 8. Everybody says that Dick is a very sophisticated man although he is just in his early twenties. 9. The engineer is surprised to find out the post leans a little bit. 10. The contestants not only spoke fluent English but also demonstrated excellent body language.,Table Manners,d. Translate the following sentences into English with words or phrases given in the brackets. 1. 这位导游总是很幽默。（manner） It is the tour guides manner to be humorous. 2. 昨天人们很少外出，因为迷雾笼罩了全城。（swallow up） People seldom went out yesterday because the fog swallowed up the whole city. 3. 幸运地是，大雨在我们动身前往北京之前停了。（fortunately） Fortunately, the heavy rain stopped before we started for Beijing. 4. 我的护照不在手边，以后再给你看吧。（at hand） I havent my passport at hand, but Ill show it to you later. 5. 我们一贯坚决主张国家无论大小应一律平等。（urge） We have persistently urged the equality of nations, big or small.,Table Manners,Writing A Letter of Complaints抱怨及批评信,Task 2 Sample Writing 译文： 主题：向饭店老板反映其服务质量问题 尊敬的卡尔先生： 我和妻子从朋友处得知在你们海滨饭店进餐是一种享受，因此我们上周六在贵店预订了一张餐桌并邀请了另一对夫妇共进晚餐。事情一开始就不顺利，因为在我们到达时居然没有一张布置好了的餐桌。在足足等了40分钟后，我们才最终就座。 服务员看起来既匆忙又生气。我们中的两位点了奶油浓汤但很失望，而蟹肉馅的鲑鱼也不符期待。由于邀请的客人中包括我们律师事务所最重要的客户，因此我没有对食物进行抱怨或与急躁的服务员起冲突，但不管怎样我感到很失望。 从贵店业已确立的名声来看，我只能得出结论说我们的经历是一次例外。然而。这足以让我们不再光临贵店。 您诚挚的 （签名）,A Letter of Complaints抱怨及批评信,Writing Practice 1. Filling the following reservation letter by translating the Chinese in the brackets. Dear Mr. Worthington: One rather annoying aspect （一个令人相当烦恼的方面）of the otherwise satisfactory commuter train service from Lancaster to downtown Manchester is the playing of the radio over the loud speaker system. This was particularly objectionable this morning on train 610 where riders were subjected to the incessant blaring of KIOU for nearly the entire trip（几乎全程）. Evidently whoever calls the stops is unaware that the background noise of his radio accompanies his announcements. Worse yet（而更糟的是）, he apparently forgets to press his off switch, and a thousand passengers are forced to hear（一千名乘客被迫聆听） this clatter. Noise pollution on city buses is usually confined to an individual carrying a loud radio. Old Smoky Railroad does it on a loud radio. Old Smoky Railroad does it on a gran