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,eBiz Service & Solutions,10%,15%,20%,55%,2004,Web Service & Solution,eBiz Consulting,SI Service & Solution,Network Integration,ppt宝藏__提供下载,44.9%,2.3%,9.4%,15.9%,15.4%,12.3%, , ,: ,50%,15%,10%,10%,15%,30%,20%,30%,7%,10%,5%,SCM CMS ERM ERP KMS HRM,SCM (Supply Chain Management),2004,2003,ERM (Enterprise Resource Management), : , IT , IT ,10 20 50 100 100 ,100 (845 ),10 (4,159 ),5 10 100 200 200 , ,30%,30%,40%,50%,( : %),100 80 60 40 20 0,1,2,3,4,CMS,GW/KMS,PMS,SCM,450 400 350 300 250 200 150 100 50 0,(:),: ,946,973,989,1,078,1,110,1,195,1997,1998,1999,2000,2001,2002,(),(/),: ,4,000 3,000 2,000 1,000,2002,2003,2004,2005,2006,( : ),5,000,6,800,5,500,8,000,6,500,5,500,Extension,Front end,Back end,B2C / e-Community / Cyber IR Web Business / e-Marketing,System (HW) / Network(LAN,WAN) Solutions / Applications, ,9,000,5,000,4,500,7,500,Product,10,000,20,000,Solution,(21,626),(18,122),(9,807),(7,984),(7,467),(10,266),(14,073),(7,810),ERP CRM/DW KMS/GW EDMS WCMS Mailing Community B2B FAX,(: ),:,1999,2000,2001,2002,2003,2004,2005,2006,2007,(: ),:924 :742,61,166,195,238,369,611,924,1337,350,551,538,543,561,645,742,862,1,007,1,300 1,200 1,100 1,000 900 800 700 600 500 400 300 200 100,228,24,20,41,59,67,40,52,134,174,73,137,228,310,162,2,6,10,117,166, , , :16%, :16.6%,: KISDI,400,1,000,9 IT , , ,S/W, SoC, ,TV,Post-PC,S/W,2002,2007,2002,2007,2003,IT,100 90 80 70 60 50 40 30 20 10 0,240 200 160 120 80 40 0,143,1,2,3,4,5,6,7,8,9,10,11,133,154,157,147,157,154,153,171,190,186,IT,(:),: ,34.7,27.7,20.8,12.9,16.2,10.0,18.2,27.4,26.7,31.3,24.7,(:),2003,2004,2005,1,000,500, ,1,500,20%,12%,600,400,300,500,1,000,15%,:,800 700 600 500 400 300 200 100 0 -100 -200 -300 -400,1999,2000,2001,2002,2003,2004,2005,2006,2007,182,475,730,-34,-192,-305,-343,-385,-289,:924 :742,(: ),2001,2002,2003,400,700,1,500,250,Value Profit,350,500,2,000,(:),2004,700,CMS,GW/KMS,ERP,CRM/DW,UMS,EIP,SCM,PMS,CMS,Knowledge Management,e-Commerce services,CRM,ERP,SCM,Business Intelligence,enablement Service,Web + IT Integration,Business Value,Technology Value,Suppliers,Customers,: IBM,Technology & Communications Infrastructure,eBiz Solutions,eBiz Integration,eBiz Strategy,B2E,B2B,B2C,B2M,Product Leadership,Relationship management,e-Business Transformation,Mailing,Business,SCM,e- Automation,PABX,e-Market,ERP,MES,IBS,EDMS,Group D,GW,HRM,PRM,DW,IRM,KMS,EIP,WCMS,RMS,ERM,e-IPS,e-Fax,e-Search,e-CTI,e-Community,Employee,Customer,CRM : Customer Relationship Management,e-CRM,CRM,CRM ,Customer Relationship Management, , ,Customer,Customer,Customer,Customer,Customer,Customer, ,SCM System,EKP/EIP System,CRM System,Supply chain Integration,Enterprise Knowledge Information Portal,Customer DB Integration, : , : ,CRM System,one to one marketing,Information,Portal,eGS,Transaction,Information,eGS,eGS,Transaction,Portal,e-Gov. Service Integration,EUROPE,ASIA,N. AMERICA,S. AMERICA,OCEANIA,AFRICA,SCM ERP EKP/EIP,EUROPE,ASIA,S. AMERICA,OCEANIA,AFRICA,Los Angeles ARTCOMPT(AMERICA), INC. TEL : 1-714-999-8990 FAX : 1-754-999-9901,N. AMERICA,eBiz Sector & Solution, eSolution ,LIFE,System,INFORMATION,COMMUNICATION,Techno Village,/,/,/,/, / / ,/,Mail+SMS+Fax+, , , DB, ,/,e-Marketing,E-CRM,e-Marketplace,SCM,Supplier,Customer,Supplier,Customer, , Order Fulfillment ,e-Business Value Chain,Consulting,Marketing,Contents,Flash,Design,Coding,CTI,UMS,Mailing,Server,D/B,Creative,Interaction,System,ebiz Integration,Strategy,Sopping,eCRM,IRM,VOC/ RMS,e- Learning,Interactive Full Service, ebiz, ,eSolution,eBusiness Transformation,Supplier,Supplier,Supplier,stockholder,Employees,On-line,Off-line,SCM ERP IPS,eCompany,EIP/KMS/GW,IRM/RMS/PRM,WebSite CRM/CP,Partners,eBiz Total Service,eBiz Strategy,eBiz Operation,eBiz Consulting,Planning,Contents,Solution,eBusiness Integrator,eBiz Building,Marketing,eBiz total service,eCompany ,SCM/IPS,DW/CRM,Customer,Stockholder,Supplier,eCompany,IRM/RIS,GW/KMS,ERP/EIP,PACS,ERP,CRM,EIP,Mailing,B2Emall,Integration Developers,Web Service,Enterprise Solution,Business Fields : SI Development & Solutions,SM MU,SI MU,NI MU,R&D MU,eBiz Total Service,eBiz Total Service, Data Integration,Enterprise CRM,eCRM,Data Warehousing/Integration,Web Log Data,Data Base,Transaction Data,Customer Profile, ,e-CRM,Service,Sales,CRM Data Warehousing/Integration,SMS Channel,Web FAX Channel,eMail Channel,Web Site Channel,Post channel,Consumer,Investor,Purchaser,Analyst,The press,Club,Marketing,Customer Interaction Platforms Interaction Management Infrastructure,Customer Communications,Customer A,Customer B,Customer C,Supplier A,Supplier B,Supplier C,eBiz Consulting,eBiz Solutions,eBiz Integration,eBiz Solutions & Service,Internet Area BSP Area SI Area NI Area,E-Mail,EDMS,GW,KMS,2( ),ERP,1 ( ),CRM,SCM,E-Planning,Office Management System,DW/E-CRM / CRM,E-Marketplace,SCM,ElS,GW/KMS,ERP,CMS,Management & Business,B2B,Marketplace,IPS,EIP/EKP,PMS,Partner & Supplier,Customer,B2E,B2C,B2M,eBiz Sector & Solutions,eCRM,WCMS,IRM/PRM,Mailing,MES,CTI,PABX,IBS,Network Integration Automation System Enterprise Network,CRM/DW,EIP/EKP,ERP/SCM,GW/KMS,SI consulting SI development SI management,Web consulting Web development Web management,NI Area,SI Area,Web SI Area,eBiz Solutions & Service,Web SI Area SI Area NI Area System Area,2004 , ,Consulting,eSolution,2004,Web Building,Web integration Publishing DB generation,Web Design,Internet Area BSP Area SI Area NI Area,55%,15%,20%,10%,Consulting for eBiz eStrategy Consulting. eManagement Consulting eBusiness Restructure Consulting e-CRM,e-Marketing Consulting,e-Solution/ e-Infra/ e-Infra,SI consulting & management,Network Integration / Automation System,IT development & management,SCM,CRM,e-Supply chain Management,e-Customer Relationship Management,E-biz transformation,System,- , - ,- - Supply Chain ,ERP/EIP,SCM,CRM,e-Supply chain Management,e-Customer Relationship Management,E-biz transformation,System,- , - ,- - Supply Chain ,ERP/EIP,e-CRM function,e-Customer Relationship Management,e-CRM,e-CRM,Adaptation,Analysis,Data Gathering,eBiz Solution analysis _e-CRM, / , ,eBiz Consulting,e-Marketing & Promotion,eCreative & Contents,eBiz Total Service,eBiz SI & Solutions,46%,22%,19%,Source: Executive Issues Survey CEO Global Business Study,The Alexander Group, Incorporated, , , , ,7%,6%, ?,CEO , ,1 2 3 4 / 5 Restructuring 6 7 (Globalization) 8 9 (Geopolitical) , ,1 2 3 4 5 6 7 Restructuring 8 (Globalization) 9 (Value-Added Supplier Relationships), ,1. ,5. , , ,4. ,3. ,2. ,1. , ( ) ? ?, Site ?, Site Site ( , ) ?, / ? ?, ? ?, ,eCRM,1. ,5. , , ,4. ,3. ,2. ,1. , ( ) ? ?, Site ?, Site Site ( , ) ?, / ? ?, ? ?, ,eCRM, ,90 , : 60% ( 80 90% ), , : 40%,Web Agency Service Domain,Web Building,Web Solution,Web Consulting,Web CI Web Design Web application,e-Business Consulting Market Analysis,e-Marketing,E-CRM,e-Marketplace,SCM,Supplier,Customer,Supplier,Customer, , Order Fulfillment ,e-Business Value Chain,eCompany ,SCM/IPS,DW/CRM,Customer,Stockholder,Supplier,eCompany,IRM/RIS,GW/KMS,ERP/EIP, Data Integration,Enterprise CRM,eCRM,Data Warehousing/Integration,Web Log Data,Data Base,Transaction Data,Customer Profile,PACS,ERP,CRM,EIP,Mailing,B2Emall,Integration Developers,Web Service,Enterprise Solution,Business Fields : SI Development & Solutions,eBusiness Transformation,Supplier,Supplier,Supplier,stockholder,Employees,On-line,Off-line,SCM ERP IPS,eCompany,EIP/KMS/GW,IRM/RMS/PRM,WebSite CRM/CP,Partners,eBiz Total Service,eBiz Strategy,eBiz Operation,eBiz Consulting,Planning,Contents,Solution,Marketing,eBusiness Integrator,eBiz Building,eBiz total service,SM MU,SI MU,NI MU,R&D MU,eBiz Total Service,eBiz Total Service,CRM,Forecasting, Opportunity Management, Configuration, Generation ,Forecasting, Customer Care Spare Management ,Forecasting Personalization Campaign Management Marketing Encyclopedia,ERP,CMS,SCM,EIP,eStrategy,Solution & Service - SI Development & Solutions,Marketing,Sales,Services,Customer A,Customer B,Customer C,Supplier A,Supplier B,Supplier C,eBiz Consulting,eBiz Solutions,eBiz Integration,eBiz Solutions & Service,Internet Area BSP Area SI Area NI Area,E-Mail,EDMS,GW,KMS,2( ),ERP,1 ( ),CRM,SCM,E-Planning,Office Management System,SI Area NI Area Solution Area SM Area Internet Area R&D Area Consulting Area,SI Business Area,SI consulting SI development SI management N/W management New technology,Network Integration - Network Consulting - Network Integration - Network Management,Innovation,Operation,Optimization,Business & IT Strategy,Supply Chain Execution,eBiz Enterprise Management,Supplier,Customer,eCompany,Partner,Stockholder,Employee,IPS SCM,IRM PRM,e-Marketing,GW+KMS EDMS,Buy Side,Sell Side,ERP EIP,e-Business Sector & Solutions,Strategy,Contents,Solution,Brand A,Brand B,() ,Ebiz , , ,Brand C,Integration Branding & Identity,Summary,- , 2,3. ,2. ,4. ,5. ,6. ,1. , 2, , (), / , : 100 / : 10, / (),Off-line On-line Business WCMS e-CRM ,1. 7 ( ) 2. Web Solution ,Off line Business On line Business ,Vision,Mission,Planning,1. Summary,- , , , , ,- , , ,: ,5 ,One-Stop Service,10%,10%,5%,5%,BSP,IT consulting IT development IT management N/W management New technology,Wireless Internet,Web Contents,Web Mailing,Web SI,eBiz Solutions & Service,BSP Area Internet Area SI Area NI Area Consulting Area,BSP MU : (Business Service Provider Management Unit), 2, ,Customer,Partner,Shareholder,Employee,e-Business Solutions,Web Site, 2003, 2004,EIP,e-Biz SI,Web SI,Web, 2005,eBiz Planning eBiz Integration e-Package/Solution e-learning Solution e-Total Marketing,Web Identity Web Contents Web Promotion Web Applications,Web SI Planning Web System Integration SMS / eFax / Mailing eCRM / IRM / CMS e-Marketing(PRM),Web SI & eSolution,e-biz Total Solution,eBiz Value,eBiz Transformation,Publish,Interact,Transact,Integrate,Customer Information Access HSE Communication,Customer and Technical Support Supplier Relationship Management,Electronic Order to Cash Electronic Procurement Supplier Bidding & Selection,Integrated Planning and Forecasting Integrated Plant Management,: ,e-Business _Fulfill Demand,Website Strategy,Site E,Site B,Site H,Site F,Site A,Site G,E-biz Transformation,AS IS,TO BE,Site C,Site D,Strategy and Implementation,e-Shopping,Information,eBusiness,Business Function & Strategy,Proposal,- Web Site System ,Value,2003,2004,2005,2006, / ,e-Branding B2B / B2E Web (EIP) personalization(e-CRM / DM ), ,E-Biz , ,1,2,3, Branding & Identity (Web CI) Business / (Site Concept) System & Solutions,Himart,2. ., , , , ?,Strategy,Contents,Solution,Brand A,Brand B,() ,Ebiz , , ,Brand C,Summary,- ,Integration Branding & Identity,e-Business ,Convergence,Industry Transformation,Value Chain Integration,Channel Enhancement, : PwC,eBiz Transformation,Sales Team,System Team,Consulting Team,SI MU,Network Team,Automation System Team,Enterprise Network Team,NI MU,eBiz,CRM,EIP,R&D,eBiz Collaboration Network,eOffice,eConsulting,eVenture,eSolution,eCompany,Business Domain,eBiz Strategy Consulting. eBiz Management Consulting eBiz Restructure Consulting,eCRM(Web call center) eCommunity eFAX(Dial Fax) eIRM WCMS,Real estate portal Network swap service Internet Fax Tour portal Internet broadcasting Community portal,EDMS GroupWare Enterprise Knowledge Internet Purchasing System,Solution Development,30%,60%,30%,60%,Customer,Customer,Supplier,Supplier,Loyalty,System Integration,eCRM IRM PRM,Solution Development,Application,Web DB Integration Mobile Application Customer Integrated,Home Page,System,Solution,e-branding Web Style Guide On-line Marketing,DB/Web Server Multimedia Server Wireless/Security,e-CRM e-Marketing WCMS .,e-Business Transformation,Marketing Innovation,Channel Innovation, , ,eOffice Solution Planning, , , ,() / ., , ,45%,15%,5%,35%, .,KMS,EIS,EDMS,SCM,CRM,Non-formal Information,Enterprise Knowledge/Information Portal,EKP-EIP,Solution & Service - SI Development & Solutions,GW,ERP,How convenient would it be, if we can view all the numerous information scattered on the internet, such as Intranet, GroupWare,(ERP),(CRM),(SCM) gathered in single screen?,eBiz Solution,eCRM,2003,2004,2002,SMS,CMS,PMS,EIP,ERP,SCM,Electronic Decision Making,E-mail,E-board,Schedule Management,MIS,Name Card Management,Career Management,Human Relationship Management,Survey,messenger,GW eagleOffice,Solution & Service - eagleOffice,How to reach online user and provide Customised In-depth product information?,How to sell products and process orders Over the Web?,What are new offerings, unique to the Web?,How to revolutionise business models and shift value creation?,Product/Service Innovation,Business Model Innovation,Marketing Innovation,Channel Innovation,Source : Arthur D.Little,eBusiness Perspective,( e-Business ),Channel Enhancement,Value Chain Integration,Convergence,Industry Transformation, , Win-Win, (: ) , , ,: PwC, eBusiness ,Defense Defense, the Agency for national security institution etc.,Finance Bank, Insurance, Security, Credit Card, Investment Trust etc.,Chemistry Petrochemical, heavy chemical/ explosive/energy etc.,Service Distribution /service/leisure/ educational institution etc.,Public sector Government organization/ government investment institution etc.,Industry Machine, construction, assembling, equipment etc.,SI MU Business Fields,Business Fields : SI MU,Organization,Planning & Public,Supporting Team,President & CEO,CS team Biz 1 team Biz 2 team Biz 3 team,Sales 1 team Sales 2 team SI System team SI Develop team,Sales 1 team Sales 2 team Automation team Network team,Consulting 1 team Consulting 2 team Consulting 3 te
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