(好资料)餐饮部标准操作程序与制度1

11. 2. 3. 4. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 1. 2. 3. 4. 5. 6. 1. 2. 3. 4. FNB office 7 1. 15 2. /3. 4. * * * * 8 1. * * * * * * * * * 2 21. A B C D E 2. 3. 4. 1. 2. Good moring/afternoon/evening ,sir/madam welcome to our restaurant /3. Do you have reservation, Sir/madam /4. 5. How many person in your party, Sir/madam?/1. This way please, Sir/Madam /2. 3. Is this table all right Sir/Madam?/Im sorry Sir/Madam, this table is reserved, How about that table?/4. 1. Enjoy your breakfast/ lunch/dinner ,Sir/Madam,Good-bye./2. 3. 1. Im sorry Sir/Madam the restaurant is full ,mind to have a aperitif or cocktail in the-bar first? Ill come to call you as the -table be ready /2. 3. 4. 5. 6. Would you mind to wait a moment please,Sir /Madam? The captain will come tohelp you/7. 1. 2. Thank you fro your coming Sir/Madam,Have a good day()Have a pleasanteveing()Good-bye /!1. 2. 31. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 41. 3 Good Morning/Afternoon /Evening xx Restaurant, xxis speaking,May I help you.2. 3 Good Morning/Afternoon /Evening , xx Restaurant Sorry to waiting , xx is speaking, May I help you 3. 4. 1. 2. 3. XXXX 4. 5. :1. 2. 3. 6 1. 2. 51. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 61. 2. 3. 4. 5. 6. 1. 2. 3. 4. 5. 6. 7. 8. 9. 1. VIP 2. VIP 3. VIP 4. 5. 6. 71. 2. 3. 4. 5. 6. 7. 8. 9. 10. 81. 1. /2. 3. /4. 5. 1. 2. - - - - 3. 4. 5. 1. - -2. 3. 4. 5. 1. 2. 6 1. 2. 91. 1. Good morning/afternoon/ evening ,room service, can I help you?2. 3. 4. 5. 1. 2. 3. 4. 5. 6. 7. 1. 2. 3. 4. 5. 6. 7. 8. 1. 2. 3. :Room service 4. /Good morning/ afternoon/evening ,Sir/Madam, Room service ,May I come in?/Excuse me,Sir /Madam ,where can I set the trolly or put the troay ?5. 6. 7. Sign your name and room number here, please.8. Anything else would you like?Enjou your meal, please, good-bye 9. 10. 1. 2. 3. 4. 5. 101. 1. 5 2. 3. V 4(Take a seat,please),Welcome to restaurant, I m pleasure you,my name is 51 6/ Excuse me,Sir/Madam 7 Here you tea,please.891/2 1030 1 2 4. 5. 12/6. 1237. 1. /2. 3. 3 4. 5. 6. 30 7. 8. 9. 10. 11. 12. 13. 14. 15. 1. 2. May I tak