英语口语实用技巧.ppt

,英语口语实用技巧 日常交际用语及礼仪 孙智溢,Part1 Greetings 问候,How to greet 打招呼 Hello! Hey! Hi! Yo! Whats up! (sup!) How are you! Hows it going! How (are) you doing!,Part1 Greetings 问候,How to respond 如何回答 Im good! Im fine! / Im (very) well! Im alright! / Im okay! Not (too) bad! Im doing great! Not feeling good: not so good, not great, not so well,Part1 Greetings 问候,For example Scenario A Scenario C - How are you, Chris! - How you doing, mate! - (Im) good, How are you! - Not so good! - Not too bad, thank you! - Why, whats wrong? - I had a cold last night and I Scenario B dont feel liking doing anything - Hows it going today！ - Well, you should get some - Im alright, yourself? rest - Im well, thank you!,Part2 small talks & topics 对话及话题,Greetings -How are you doing? -Whats up? -Good morning/afternoon Asking about recent events -Whats new? (in this town, around here) -Were you stuck here as well last night (traffic)? - Did you watch the football game this morning? Talking about common friends -Have you seen Peters new car? -Do you know Johns sister?,Part2 small talks & topics 对话及话题,Asking about family -How many siblings do you have?/ Do you have a big family? -Are your parents living with you?/ Do you live by your own? -Is Rita enjoying her new job?/Is Sam enjoying work out in the gym? Talking about the weather -Its a beautiful day, isnt it? -What a perfect day for picnic! -Its humid, what do you say? - Is the weather here,Part2 small talks & topics 对话及话题,Techniques - Always ask questions Dont just say “yes” or “no” Ask a question in return Avoid privacy (hot-button issues) Sex (sexual harassment) Age (female) Religion/Race (no offence) Politics (voting, gay marriage, abortion, death penalty, war, taxes) Finance (income, spending, savings),Part3 Phone call manners 电话用语及礼仪,Making contact 接通 - Hello / Good morning / Good afternoon / Good evening - This is Tony (speaking) - Could I speak to . please?/ Id like to speak to . .please! - Im trying to contact/reach . (but it didnt get through) - How can I help you? Giving more information 自报家门 - This is Phoebe calling from Paris / Sydney / Microsoft Austrlia - Im calling on behalf of Mr. Adams . Asking for a name / information 询问来电目的 - Whos calling please? - Whos speaking? - Where are you calling from? - What is it regarding?,Part3 Phone call manners 电话用语及礼仪,Asking the caller to wait 要求对方等待 - Hold the line please - Could you hold on please? - Just a moment please - Bear with me please Reconnecting 继续通话 - Thank you for holding/Thanks for the wait - The lines free now . Ill put you through to Telephone problem 信号问题 - The line is very bad . Could you speak up please? - Could you repeat that please? - Im afraid I cant hear you. - Sorry. I didnt catch that. Could you say it again please?,Part3 Phone call manners 电话用语及礼仪,Giving negative infomation - Im afraid the lines engaged. Could you call back later? - Im afraid hes in a meeting at the moment. - Im sorry. Hes out of the office today. / - He isnt in at the moment. - Sorry. I think youve dialled the wrong number./ - Im afraid youve got the wrong call Leave/ take a message 留言 - Would you like to leave a message? - Could you give him/her a message? - Could you ask him/her to call me back? - May I get your name and phone no. please? - Could you spell that please?,A: “Hello, ABC Company.“ B: “Hi, this is Janet from Consult R Us. May I speak with Alex please?“ A: “Hes in a meeting right now. Would you like to leave a message?“ B: “Yes. Can you have Alex call me back when he is available? My name again is Janet, and he can reach me at 555-987-6543.“ A: “Its Janet at 555-987-6543. Can I tell him what this is regarding?“ B: “He sent over a fax, and the last page didnt print out. I will need for him to resend the fax to me.“ A: “Ill let him know.“ B: “Thank you.“ A: “Thank you for calling ABC.“ B: “Good bye.“ A: “Bye.“,A: “Microsoft, this is Steve.“ B: “Hi Steve, this is Richard from Third Hand Testing. Im calling in regards to the MSN assignment. Do you have a minute to answer a couple of questions?“ A: “Sure. What can I help you with?“ B: “We originally agreed on 5 testing procedures, but our program manager received a mail indicating 4 testing procedures. Is 4 the correct number?“ A: “Yes it is. We found that we can do the last one here.“ B: “Great. Does the timeline change because we reduced one of the testing procedures?“ A: “We dont have to change the timeline. Our original timeframe was very aggressive.“ B: “That makes our job a little easier.“ A: “Do you have any other questions?“ B: “No. Thats all I had. Thanks for your time.“ A: “No problem.“ B: “Ok. Good bye.“ A: “Bye.“,Part5 Popular phrases 常用短语、词汇,-excuse me/ pardon me -can I please/ could you please -come on -hang on -really -pretty -sorry about that/ my apology -not really It works/ Its working/ It doesnt work/It didnt work out -be supposed to/ be meant to -be able to -please (yes, please/ no thanks),Part5 Popular phrases 常用短语、词汇,-表示good的词 (excellent, perfect, lovely, wonderful, great, fantastic, awesome, fabulous, sweet) -表示bad的词 (no good, awful, terrible, horrible, disaster) -拒绝回答 no comments, let me get back to you, thats personal, Id rather not to say it, mind your own business, why do you want to know? -虚拟语气 I wish I could/ If I were you/ I should have done sth.,Part5 Popular phrases 常用短语、词汇,di,de,dblju:,Part6 Recommendation 英语学习推荐,美国视频演讲网站 ,Part6 Recommendation 英语学习推荐,外国脱口秀类：柯南秀(Conan Show); 艾伦秀(The Ell