IT日常英语(适合Helpdesk工程师).docVIP

1Unit 1: Configure Your Operating System 操作系统配置Part 1：Key WordsComputer Name 计算机名Workgroup 工作组user account 用户账号hidden file 隐藏文件email account 电子邮件账户visual effect 视觉效果My Documents 我的文档Quick Launch bar 快速启动栏Screen resolution 屏幕分辨率Windows Update Windows 更新icon 图标Folder Option 文件夹选项View 查看Apply 应用Click something 单击rightclick on something 右键单击the Quick Launch bar 快速启动栏taskbar 任务栏Properties 属性Tab 选项卡Start button 开始按钮Start Menu 开始菜单Control Panel 控制面板Desktop 桌面Settings 设置Display 显示Drag 拖动Slider 滑块Recommend 推荐Interface with 妨碍，干扰Default 默认（值），缺省（值）License 许可Administrator 管理员Vulnerable 易受攻击的Security 安全（性）Virus 计 病毒Performance 性能Maintenance 维护Version 版本Unplug 切断（一个电器的）电源2Privilege 权限Malicious 怀恶意的Drive 驱动器Hard drive 硬盘驱动器Floppy drive 软盘驱动器Release 发布Digital 数字的Processor 处理器Macintosh 麦金托什Pentium 计 奔腾处理器Kernel 内核Code 代码Chip 芯片Browse 浏览Active Desktop 活动桌面Edition 版，版本Celeron 计 赛扬Launch 发行，发布RAM Random Access Memory 随机存取存储器DVD Digital Video/Versatile Disk 数字化视频/通用光盘USB Universal Serial Bus 通用串行总线Part 2 ：SpeakingSample：1.1 Add a New Email Account in Microsoft OutlookLeo：Tony，could you tell me how to receive emails on my own computer? It takes too much timeto check emails on the web site, since I do it quite often.Tony：You dont have to log on to the web site every time. You can receive your emails withMicrosoft Outlook.Leo：Can you tell me tow to do that? I have no clue at all.Tony：After running Outlook, you can first click Email Accounts on the Tools menu. And thenselect Add a new email account.Leo：I see. What type of email server should I choose?Tony：In this case, you need to choose POP3. And on the next page, in the appropriate boxes, youneed to type the information our administrator gave you, such as your email address, username, password, and the POP3 and SMTP addresses.Leo：I got it. But one more question, do I have to type the password every time I check mymessages?Tony：No, you dont. You can type it in the Password box and select the Remember passwordcheck box. In this way, you can have Outlook remember your password and you dont haveto type it in next time you check your emails.Leo：Thats very helpful. Thank you very much, Tony.Tony：Youre welcome. Dont hesitate to ask me if you have any questions.Leo：I wont. Thank you.31.1Leo：Tony，能告诉我如何在我的电脑上收邮件吗？我需要经常查收邮件，而到网站上收邮件实在太费时间了。Tony：不用每次都登录到网站上去收邮件。你可以用Microsoft Outlook 啊。Leo： 能告诉我该怎么做吗？我一点也不懂。Tony：先运行Outlook，再点击“工具”菜单上的“电子邮件账户”。再选择“添加一个新的电子邮件账户”。Leo：明白。我该选择什么样的邮件服务器类型？Tony：你需要选择POP3,。在下一页适当的对话框里，填上管理员给你的信息，比如你的邮件地址，用户名，密码和POP3 以及SMTP 服务器的地址。Leo：知道了。不过还有一个问题，每次我收邮件的时候，都要输入密码吗？Tony：不用啊。你可以在密码框中输入密码，并选中“记住密码”复选框。这样，Outlook就能记住你的密码，你下次收邮件的时候就不必再输入了。Leo：真是太有帮助了。谢谢你，Tony。Tony：不客气。有什么问题，尽管来问我吧。Leo：我会的。谢谢Sample：1.2 Change Windows Visual EffectsLeo： Tony, I have a question.Tony: Whats up, Leo?Leo： I have been using my computer for a while. It has been running much slower since Iinstalled some application software. What can I do to get if faster?Tony： If all the programs are necessary, you can then solve the problem by giving up some visualeffects of the system.Leo： What exactly should I do about that?Tony： What you need to do is to adjust the system for its best performance instead of bestappearance. You can just rightclick My Computer and select Properties. On theAdvanced tab, click the Settings button under Performance. Are you with me?Leo： Yes, go on please?Tony： OK. On the Visual Effects tab, you can make your choice. For example, select the Adjust forbest performance radio button and all the special visual effects will be disabled but thesystem can run faster as you expected.Leo： Thats cool. Thank you. But wait, how can I remove the background of the desktop iconlabels?Tony： Oh, right. Just select the check box of use drop shadows for icon labels on the desktop inthat dialogue box.Leo： Problem solved. Thank you very much, Tony.1.2Leo：Tony，我有一个问题。Tony：什么事，Leo？Leo：我使用我的电脑已经有一段时间了。在安装了一些应用程序之后，电脑运行慢多了。怎么能让它跑得快点呢？Tony：要是所有这些软件都是必要的话，那么你可以通过放弃一些系统的视觉效果来解决这4个问题。Leo：那我具体应该怎么办？Tony：你需要把系统调整为最佳性能而非最佳外观。你可以右键单击“我的电脑”，选择“属性”。在“高级选项卡”上，点击“性能”下面的“设置”按钮。跟得上吗？Leo：能，继续吧。Tony：好。在“视觉效果”选项卡上，你就可以选择了。比如，选中“调整为最佳性能”单选按钮，这样所有的特殊效果就都被禁用了，但系统就能如你所愿跑得快些了。Leo：太棒了。谢谢啊。不，等一下，怎么能把桌面图标标签的背景去掉？Tony：哦，对了。就在那个对话框中选择在“桌面上为图标标签使用阴影”的复选框就行了。Leo：问题解决了。谢谢你，Tony。Sample：1.3 Move My Documents to another LocationTony： I just remember something. Leo, where do you save your documents?Leo： In My Documents. Why?Tony： Did you ever move it to somewhere else?Leo： No. Am I supposed to?Tony： Well, then I suggest you move it to somewhere other than the C drive, the primarypartition.Leo： Can I ask why? And if I need to, what should I do?Tony： The folder is originally located in the C drive. When you format the drive and reinstall yoursystem in case of system failure, the documents in the folder will be lost. You know what Imean?Leo： Yeah, youve made your point. What exactly should I do now?Tony： Just rightclick My Documents and select Properties. Click the Move button on the Targettab and choose the target folder location or you can create a new folder for it.Leo： That seems easy. Thank you, Tony. I really appreciate your advice.Tony： Anytime.1.3Tony： 我刚想起来一件事儿。Leo，你把文档都保存到哪里？Leo： 在“我的文档”里。怎么了？Tony： 你把它们转移到别的地方了吗？Leo： 没有。应该这么做吗？Tony： 哦，那我建议你还是把它们转移到主分区C 盘之外的地方去。Leo： 能问一下为什么吗？要是需要这么做的话，我该怎么操作呢？Tony： 这个文件本来是位于C 盘的。当出现系统失败，需要格式化C 盘、重装系统的时候，那里面的文档就都丢失了。懂我的意思吗？Leo： 是的，你说得很明白了。那我具体应该如何做呢？Tony： 右键点击“我的文档”，选择“属性”。然后在“目标文件夹”选项卡上点击“移动”按钮，并选择目标文件夹或者你可以为它创建一个新的文件夹。Leo： 似乎不是很难啊。谢谢你，Tony。非常感谢你的建议。Tony： 别客气。5Unit 2: Install and Configure Software Programs 软件安装与配置Part 1: Key WordsReview 评价Version 版本Service 服务Configuration 配置Utility 实用（程序 ）Feature 特色，功能Customize 自定义Context menu 关联菜单Virtual 虚拟的Reinstallation 重新安装Intellectual 知识的Property 财产Informal 非正式的Interview 面试Check box 复选框Load 加载Program 程序Control Panel 控制面板Directory 目录Delete 删除Add/remove 添加/删除Uninstall 卸载(an) email message 一封邮件Installation folder 安装文件夹Back up (sth.) 备份Client 客户端Receive/send 收取/发送Module 模块Category 种类Corresponding 相应的Delve 钻研Ballast 石碴Defragment 整理的碎片Extensive 详尽的，范围广泛的Coworker 同事Sound card 声卡Driver 驱动程序Earphone 耳机（统称）Earpiece 入耳式耳机Headphone/headset 头戴式耳机Speakers 音箱6Part 2：SpeakingSample：1.1 Add features in Microsoft Office 2003Leo： Tony, do you have a second? I have a question.Tony： Sure, whats that?Leo： I use Microsoft Excel quite a lot in my work, you know. I thought I was familiar with theprogram. But I found the other day that one of the guys beside me was using an Exceltemplate Id never known. It is a sales invoice or something. But I cannot find it back onmy own computer. I am so confused. Is there anything wrong with my Office programs?Tony： Oh, I know what you mean. No, there is nothing wrong with your Office. In fact, you canget extra templates in many ways, such as downloading them from online resourceswebsites or from the Office installation CD.Leo： The CD? I have got the CD!Tony： Yes. For example, as to the sales invoice template you mentioned, it is already on theinstallation CD, and what you need to do is just to add the feature to your Excel.Leo： The CD has been in my drawer all the time! Tony, tell me how to add the feature, wouldyou?Tony： OK. First find Microsoft Office 2003 in the Add or Remove Programs list and click Change.Then select Add or Remove Features in the Setup dialogue box. Click and select Chooseadvanced customization of applications, and select the components that you want toinstall in the next window. In your case, you need to select Spreadsheet templates underthe component of Microsoft Office Excel, choosing Run from My Computer. At last, clickUpdate to finish the whole process.Leo： So I can add any other features any time I want in the future.Tony： Yes, as long as it is on the CD.Leo： Thank you, Tony.Tony： Thats alright.1.1Leo： Tony，有时间吗？我有点问题想问你。Tony： 有啊，什么事？Leo： 我在工作中经常用到Excel。我觉得自己对它还挺熟悉的。可是，前两天我看到我旁边的同事在用一个我从来没有见过的Excel 模版。好像是叫销售发票之类的东西。但是我在自己机器上却没找着。我不明白了，是我的Office 有什么问题吗？Tony： 哦，我明白你什么意思了。没事，你的Office 没什么问题。事实上，这些额外的模版你用过很多方式都可以弄到，比如从网上下载，或从Office 的安装光盘里安装。Leo： 从安装盘里？我有安装盘啊！Tony： 当然啊。录入你刚才提到的销售发票模版，在安装盘里就有，你需要做的就是把这个功能添加到Excel 中就行了。Leo： 安装盘一直就放在我的抽屉里呢！Tony，能告诉我怎么添加那个功能吗？Tony： 好的。首先在“添加/删除程序”列表中找到Microsoft Office 2003 并点击“更改”。然后在“安装”对话框中，选择“添加/删除功能”。点选“选择应用程序的高级自定义”，然后在下一个窗口中选中你想要安装的组件。对于你所说的情况，就需要点选Microsoft Office Excel 部件下的“电子表格模版”，选择“从本地运行”。最后，点击“更新”就可以完成全过程了。Leo： 这样的话，我以后就能随时添加其他的组件了。7Tony： 是的，只要在安装盘上有就行。Leo： 谢谢你，Tony。Tony： 不客气。Sample：1.2 Customize WinRAR Context MenusLeo： Tony, can I ask you a question?Tony： Sure, go ahead.Leo： I have installed quite a few programs lately. I find that the context menu is becoming longerand longer and it takes such a long time to display all of it. Is there anything I can do tomake it faster?Tony： The onceandforall solution is to uninstall all the programs that add themselves to themenu.Leo： Ah? That is the only way?Tony： Just kidding, We do have alternatives apart from uninstalling unnecessary programs. Letsjust take WinRAR for example. Jus open WinRAR, and select Settings on the Optionsmenu.Leo： And then?Tony： Click the Integration tab and select the check box of Cascaded context menus under Shellintegration. And that will do.Leo： Let me have a try Yes! The menu for WinRAR is shorter now! Great! Thank you, Tony.Tony： Anytime.1.2Leo： Tony，我能问你个问题么？Tony： 当然，说。Leo： 最近我安装了不少软件。我发现关联菜单变得越来越长了，而且要花很长时间才能显示出来。怎么才能让它显示的快一点呢？Tony： 最彻底的办法，就是把所有那些把自己添加到右键菜单的程序都卸载了。Leo： 啊？只有这一个办法？Tony： 开玩笑了。除了卸载不必要的程序之外，我们确实有别的办法。就拿WinRAR 为例。打开WinRAR，从“选项”菜单上选择“设置”。Leo： 然后呢？Tony： 点选“整合”选项卡，选中“外壳整合”区域中的“层叠右键关联菜单”。这就行了。Leo： 我来试一下啊好了！WinRAR 的菜单变短了！太好了！谢谢你，Tony。Tony： 不客气。Sample：1.3 Configure Microsoft Virtual PCLeo： Tony, can you come here please? I really need your help here.Tony： Whats up?Leo： I want to install Microsoft Virtual PC on my computer. Could you give me some advice?Tony： What do you do that for?Leo： I need to try some programs our guys have just developed. I have to avoid any systemfailures in case they were written incorrectly.Tony： Thats a good idea. Have you got the software installed yet?8Leo： Yes. But I have trouble configuring the program.Tony： OK, Lets see. Mm, first, you will need to run the New Virtual Machine Wizard. This willallow you to create a virtual drive. This drive contains all of the system and boot files.Leo： I see. I just created a new virtual machine.Tony： It is a good idea to assign the virtual machine a unique name that is descriptive and easy tounderstand. When you have chosen a name, click Next.Leo： That is done.Tony： Then select the operating system you plan to install on this virtual machine. It is WindowsXP, I guess?Leo： Yes. On the next page, I am asked to allocate the RAM on this virtual machine. How muchmemory should I give to it?Tony： You may use the recommended RAM, but I would suggest you double the recommendedamount. And on the next screens, you need to assign your virtual disk a name andlocation. And it is important to turn on undo disks since you need to use the machine fortesting.Leo： I got it. Are we done now?Tony： Yes. You can now install a guest operating system on the virtual machine. Just open theVirtual PC console and begin.Leo： Thank you so much, Tony. I really appreciate your help.Tony： No problem.1.3Leo： Tony，你能来一下吗？我很需要你的帮助。Tony： 怎么了？Leo： 我想在电脑上安装Microsoft Virtual PC。你能给我点建议吗？Tony： 装它干嘛？Leo： 我想试用一下我的同事刚开发出来的软件。万一编写中有错误的话，我可不想由此造成系统故障。Tony： 想得很对。你已经把程序装好了吗？Leo： 是的。但是我不会配置。Tony： 好的。看看啊，呣，首先，你要运行“新建虚拟机”向导。这样可以创建一个虚拟的驱动器。这个驱动器将包括虚拟系统的所有的系统文件和启动文件。Leo： 明白。我刚刚创建了一个虚拟机。Tony： 最好给这个虚拟机起一个唯一的描述性的好记的名字。等你选好了，就点击“下一步”。Leo： 选完了。Tony： 然后选择你想要在虚拟机上安装的操作系统。是要装Windows XP，对吧？Leo： 是的。在下一个页面上，要求我指定虚拟机的内存。我该给它多少内存呢？Tony： 你可以使用推荐值，但是我建议你实用推荐值两倍的内存大小。在下面的页面上，你还要指定虚拟磁盘的名字和位置。既然你需要使用虚拟机进行测试，那么启用“撤销磁盘”就非常重要。Leo： 知道了。现在完成了吗？Tony： 对。现在你就可以在虚拟机上安装客户操作系统了。打开虚拟机控制台，就可以开始了。Leo： 非常感谢你，Tony。真的谢谢你的帮助。Tony： 没关系。9Unit 3: Computer Security 电脑安全性Part 1: Key WordsPassword 密码，口令Scan 扫描Firewall 防火墙Antivirus software 反病毒软件System restore 系统还原Security 安全System 系统Properties 属性Tab 选项卡Start button 开始按钮Start Menu 开始菜单Control Panel 控制面板Rising Antivirus 瑞星杀毒软件Version 版本Update 更新Online 在线Offline 离线Download 下载Package 包Suite 一套，套件Intrusion 闯入，侵扰Privacy 隐私，秘密Spam 兜售信息邮件，广告，新闻，文章。与junk mail 同义。Investigate 调查，研究Legitimate 合法的，合理的Inbox 收件箱Quarantine 隔离Crawl 缓慢的进行，蠕动Hitch 故障Compatibility 兼容性Filtration 过滤，筛选Definition 定义Heuristic 启发式的Script blocking 脚本阻止Compressed 压缩的Registry 注册表Tutorial 指南Behavioral 动作的Analyzer 分析器Comprehensive 全面的，广泛的Consistent 一致的10Manufacturer 厂商Bulletin 公告Comparative 比较的，相当的Replication 复制Interval 时间间隔Entry 条目Directory 目录Features 特性A favorable price 优惠价格Multilayered security 多层安全防护Be fully compatible with 全面兼容Assign 指定Level 级别Part 2: SpeakingSample：1.1 Enable your firewallLeo： Tony, I often hear the word “firewall”. Could you tell me what exactly it is?Tony： OK, no problem. Actually, a firewall is a software program or a hardware device that helpsscreen out hackers and malware(Malicious software) like viruses and worms that try toreach your computer over the network.Leo： It seems very important to the computer system. Do I have a firewall in my Windows XPsystem?Tony： If youre running Windows XP Service Pack 2 (SP2), Windows firewall is built into thesystem and enabled by default. However, it might be turned off in some cases.Leo： I see. What shall I do if my Windows Firewall is turned off?Tony： In that case, youd better follow these steps to enable your Windows Firewall:1. Go to Control Panel and enter Windows Security Center2. Click Windows Firewall3. Select On (recommmended)Leo： I got it. But would you please tell me more about Windows Firewall? For instance, howdoes it work?Tony： Since you are so interested in this, Id like to tell you some more details. If you run aprogram such as an instant messaging program that needs to receive information fromthe network, the firewall will ask if you want to keep blocking or unblock the connection.You would see a dialogue box.Leo： If I do want to use the program, I need to select Unblock, right?Tony： Yes, if you choose to unblock the connection, Windows Firewall will create an exceptionso that the firewall wont bother you when that program needs to receive information inthe future.Leo： I see. Thank you so much.Tony： You are welcome.1.1Leo： Tony，我经常听到“防火墙”一词，你能告诉我它究竟是什么吗？Tony： 好的，没有问题。其实防火墙就是一个软件程序或者硬件设备，它可以帮助屏蔽试11图通过网络入侵你计算机的黑客以及病毒、蠕虫等恶意程序。Leo： 看起来防火墙对于计算机系统还是很重要的。那我的系统中有防火墙么？Tony： 如果你使用的是Windows XP（SP2），那系统中就内置了防火墙，并且默认设置下Windows 防火墙是开启的。然而，有些情况下，防火墙可能会被关闭。Leo： 明白了。如果防火墙被关掉了，我该怎么做呢？Tony： 如果是这种情况，你可以这样做：1 进入“控制面板”，选择“Windows 安全中心”。2 点击“Windows 防火墙”。3 选择“开启（推荐）”。Leo： 我懂了。关于Windows 防火墙你能不能再给我详细的讲解一下？比如说它是如何工作的呢？Tony： 既然你对此这么感兴趣，我就跟你具体讲一下吧。如果你运行一个即时通讯的程序，这个程序需要通过网络来接收信息。防火墙就会询问你是否要“继续阻止”或者“解除阻止”这一连接。你便会看到一个对话框。Leo： 如果我确实需要使用这程序，是不是就应该选择“解除阻止”？Tony： 是的，如果你选择了允许这一连接，Windows 防火墙会创建一个例外，这样一来，以后你再实用这个程序接收信息的时候就不会受到干扰了。Leo： 我明白了，十分感谢你。Tony： 不客气。Sample：1.2 Keep your antivirus software up to dateLeo： Hi, Tony, yesterday I read a magazine named PC Fans.Tony： _Its pretty good. Anything new?Leo： Yes. There is an article about viruses. It lists a few primary indicators that your computermight be infected by viruses.Tony： Oh? What are they?Leo： Well, perhaps these are the signs of viruses:1. Your computer runs much slower than it usually does.2. Your computer stops responding or locks up often.3. Your computer crashes, restarts on its own and then fails to run normally.4. Applications on your computer dont work correctly.5. Disk drives are inaccessible.Tony： These are common signs of infectionbut they might also indicate hardware or softwareproblems that have nothing to do with a virus.Leo： Does it mean my computer is in danger all the time?Tony： You neednt have to worry about it too much. Antivirus software programs can helpprotect your computer from viruses. However, Microsoft Windows does not come withany antivirus software. You must purchase and install one separately.Leo： Oh, I see. If my computer is infected by a virus, how should I remove it?Tony： Firstly, you ought to visit Microsoft Update and install the latest updates. Then if you arecurrent using antivirus software, visit the manufacturers web site, update your software,and then perform a thorough scan of your computer. If not, subscribe services and scanyour computer immediately.Leo： I got it. Thanks a lot.121.2Leo： Tony，昨天我看了一本名字叫“电脑爱好者”的杂志。Tony： 那本杂志挺棒的。有什么新消息么？Leo： 是的。里面有一篇文章是关于病毒的。文中列出计算机被病毒感染后的几种主要的迹象。Tony： 哦，都有什么啊？Leo： 下列是你的计算机可能被病毒感染的几个征兆：1. 计算机运行速度比平时慢很多。2. 计算机经常停止响应或锁上。3. 计算机崩溃、自动重启，不能正常运行。4. 计算机上的应用软件运行不正常。5. 磁盘驱动器无法访问。Tony： 这些是被感染的常见症状这些也可能暗示是你的硬盘或软件有问题，和病毒无关。Leo： 这意味着我的电脑就一直都有危险？Tony： 你也不需要过分担心，杀毒软件可以帮助你抵御病毒的攻击。不过，微软的Windows系统不自带杀毒软件，你需要单独购买并安装。Leo： 恩，我知道了，如果我的电脑中了病毒，我应该如何移除它呢？Tony： 首先你要去访问微软的更新网站并安装最新的更新文件。之后如果你当前使用了杀毒软件，要访问该软件的供应商网站，更新你的软件，然后对你的计算机执行一次全面的扫描。如果你没有使用杀毒软件，则需立即订购，并扫描一下你的计算机。Leo： 我记住了，多谢。Sample：1.3 Fight against spywareLeo： I have a question to ask you, Tony? Have you ever heard “antispyware” ? Can you tell meabout it?Tony： Yes. First of all, you should know something about spyware.Leo： Spyware? The software which wor