创建工作业绩中的品质意识.PPT

,BuildingQualityIntoOn-The-JobPerformance,LauraGregg,Technology,Increasingdemandsoftechnology,Technology,HardwareSoftware,“Techno-ability”,Componentsoftechnology,“Techno-ability”,HardwareSoftware,Engineering,Operations,Workareas,“Techno-ability,HardwareSoftware,Doing,Understanding,Developing,Creating,Engineering,Operations,Whatisrequiredofpeople,Doing,Understanding,Developing,Creating,OJT,Classes,CBT,Experience,Howwelearn,Doing,Howdowethinkabout“doing”?,Jobs,Duties,Tasks,Procedures,Steps,Homeowner,Yardwork,Cutlawn,Startmower,Pullrope,Focusondoing,JobAnalysis,TaskAnalysisTeam(s),Job-holderorSMEPanel,ProjectTeam,Managers,Mentor,Learner,Certifier,CutLawn,WeedGarden,Fertilize,Painting,CleanGutter,ClearDrain,Washers,Filters,SetTStat,OilFurnace,ThisprocessiscalledJobAnalysis.TheresultisachartofWHAThastobedone.,JobanalysisforHomeowner=Tasks,AddGastoMower,CutLawn,AdjustCuttingLevel,StartMower,EmptyGrassBag,MixGas,ChangeOil,Plugs,SharpenBlade,OverhaulEngine,ThisprocessiscalledTaskAnalysis.TheresultisadocumentonHOWthetaskshouldbedone.,TaskanalysisforCutLawn=Procedures,AddGastoMower,ProceduresrefertoStandardPractices,StandardPractices,Jobanalysis,Donebyapanelof3-15jobholdersorsubjectmatterexpertsTakestwodaysoffacilitatedworkResultisTaskMatrixMatrixverifiedbypanel,Jobanalysisoutcomes,RoleclarityJobdescriptionEducation/trainingrequirements,Wherethisjobanalysisprocessworks,Technicalorhighlystructuredjobs,Socialorhighlycontextualjobs,上下文的,Taskanalysis,DoneforeachtaskonTaskMatrixUsestwoSMEsworkingwithatechnicalwriterTakesapproximatelyonehourpertaskResultisStructuredOJTGuideStructuredOJTGuideverifiedbypanel,Taskanalysisoutcomes,ListofproceduresCompletioncriteriaReferencetobestpractices,SOJTGuideexamplepage,Procedurelistoutcomes,RefinedtaskmatrixClearerjobdescriptionBetterunderstandingaboutknowledgeandskillrequirementsSupportforon-the-jobtraining,SOJTGuideexamplepage,StructuredOJT,ProvidesadefinitivetrainingplanClarifiesexpectationsProvidesamapandcurrentstatusOccurswithamentor(subjectmatterexpert,leadorseniorperson)whohasbeentrainedtotrainothersOffersstructuredguidanceandpracticeinareal-worldsetting,Gettingourarmsaroundthejob,1,10,100,1000,10000,Gettingourarmsaroundthejob,1,10,100,1000,10000,JoborNodeTitle,Homeowner,Gettingourarmsaroundthejob,1,10,100,1000,10000,ListofDutiesYardExteriorPlumbingHeating.,Gettingourarmsaroundthejob,1,10,100,1000,10000,TaskMatrix,Gettingourarmsaroundthejob,1,10,100,1000,10000,StructuredOJTGuide,Gettingourarmsaroundthejob,1,10,100,1000,10000,Gettingourarmsaroundthejob,1,10,100,1000,10000,StandardPractices,Jobanalysistips,PointstoponderStayontheroadto“what”BepreparedtorespondtoworkplaceproblemsPitfallstoavoidDetoursto“how”or“who”Traditionalskillcategories,Taskanalysistips,PointstoponderChoosecredibletaskanalysisteammembersFocusoncriticaltasksandproceduresPitfalltoavoidInsufficientteammembersupportsothattheycandotheanalysiswork,StructuredOJTtips,PointstoponderIdentifyandplancommunicationscontenta