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Unit3RobotsTask,makebreakfast,ironhisclothes,preparehislunchbox,doallthehousework,goshoppingatthesupermarket,preparedinner,tidyupafterdinner,Questionnaire:YouridealrobotWhatdoyoulookforinarobot?Howlongdoyouexpectyourrobotsbatteriestolast?2days1week2months2.Howlongdoyouthinkyourrobotshouldwork?8hoursaday12hoursaday24hoursaday3.Whatdoyouwantyourrobottohelpyouwith?homeworkcookingcleaning4.Howoftendoyouthinkyourrobotshouldbechecked?neverevery3monthsevery6months,Discusswithyourgroupmembersandpleteit.,DanielsidealrobotWhatdoyoulookforinarobot?Howlongdoyouexpectyourrobotsbatteriestolast?2days1week2months2.Howlongdoyouthinkyourrobotshouldwork?8hoursaday12hoursaday24hoursaday3.Whatdoyouwantyourrobottohelpyouwith?homeworkcookingcleaning4.Howoftendoyouthinkyourrobotshouldbechecked?neverevery3monthsevery6months,WhatisDanielsidealrobotlike?,Danielsrobotsbatteriesshouldlast2months.,Hisrobotshouldwork24hoursaday.,Danielwantshisrobottohelphimwithhomework.,Hethinkshisrobotshouldbecheckedevery6months.,DearSir/Madam,RobotmodelnumberHUGO234BBTwoweeksago,Iboughtarobotfromyourshop.However,Iamnotsatisfiedwithitatall.Firstofall,Iamunhappywithitsbatteries.Theylastforoneweekatmost,soIhavetochangethemoften.Ithinktheyshouldlastforatleast_.Ithinkarobotshouldwork_,andIwantmyrobot_.However,thisrobotisverylazy.Ineedtogiveitinstructionsallthetime.Otherwise,Ineedtodoeverythingmyself.,2months,24hoursaday,todohomeworkforme,Thequalityofthisrobotisnotuptostandardeither.Agoodrobotshouldonlyneedchecking_.Myrobothasalreadystoppedworkingpletely.Idonotknowwhatiswrongwithit.Iregrethavingboughtarobotlikethis.Iwouldliketogetmymoneyback.Yoursfaithfully,DanielChen,every6months,DanielChen,HUGO123BB,twoweeksago,batteries,typeofwork,quality,Task1:Readtheplaintletterquicklyandfillintheform.,lastforoneweekatmost,lastforatleast2months,lazy,giveitinstructionsallthetime,work24hoursaday,dohomeworkforhim,notuptostandard,hasstoppedworkingpletely,needcheckingevery6months,regrethavingboughtit,wouldliketogethismoneyback,Task2:Learnmoreabouttheletter,DearSir/Madam,RobotmodelnumberHUGO234BBTwoweeksago,Iboughtarobotfromyourshop.However,Iamnotsatisfiedwithitatall.Firstofall,Iamunhappywithitsbatteries.Theylastforoneweekatmost,soIhavetochangethemoften.Ithinktheyshouldlastforatleast2months.Ithinkarobotshouldwork24hoursaday,andIwantmyrobottodohomeworkforme.However,thisrobotisverylazy.Ineedtogiveitinstructionsallthetime.Otherwise,Ineedtodoeverythingmyself.Thequalityofthisrobotisnotuptostandardeither.Agoodrobotshouldonlyneedcheckingevery6months.Myrobothasalreadystoppedworkingpletely.Idonotknowwhatiswrongwithit.Iregrethavingboughtarobotlikethis.Iwouldliketogetmymoneyback.Yoursfaithfully,DanielChen,whatyouareunhappywith,whenyouboughtitandwhatyouthinkofit,tellthedifferencesbetweenyouridealrobotandtherealrobot,whyyouareunhappywithit,howyouplantodealwithit,Task3:Howtowriteaplaintletter,HowmanywaysdoesthemanageroftherobotshopoffertosolveDanielsproblems?,TheycansendDanielanewrobot,orDanielcangethismoneyback.,Two.,Discussion,WhatshouldDanieldowiththeproblem?,Danielshouldacceptanewrobotbecause.,Danielshouldgethismoneybackbecause.,Wearesorrytohearthat.Weunderstandwhyyouaresoangry.Wehope.Pleaseletusknow.Welookforwardtohearingfromyousoon.,Usefulexpressions,Advice,Whenwereceiveaplaintletter,weshouldsendareplyimmediately.,2.Weshouldpayattentiontoourwordswhenweareexplainingsomething.,3.Weshouldfindoutwaystodealwiththeproblems.,Susan上周买了一台手机,型号NKZ03,但在使用中碰到了一些问题,她发现这台手机与店家所作的承诺不相符。请你以Susan的名义给店家写一封投诉
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