旅游专业英语课件.ppt

ChapterFourEnglishattheHotel,Contents,Check-inandCheckout,HousekeepingService,FoodandBeverage,ExchangeofForeignCurrency,ConventionandExhibitionService,Section1,Section2,Section3,Section4,Section5,Section1,学会用英语与客人有效沟通，证实客人身份及询问有关旅途事宜熟练掌握与本话题相关的专业英语词汇及常用句型表达练习用英语迎接客人学会英文欢迎词的规范写作学会英语众欢迎客人的礼仪,StudyObjectives,Section1,PartOneBackgroundMaterial,Question:Howtohelpthetouristswithcheck-inandcheck-outformalities?,TipsforreferenceIfyouareatourguidewhoishelpingyourtouriststopassthroughchecking-inorcheckingoutformalitiesathotel,herearetheguidelinesforyou:,SEC2,SEC3,SEC4,SEC5,SEC1,1.HelpthetouristscheckinandintroducethemtothelocationsofthemainfacilitiesofthehotelHelpthetourleaderputtheroomnumbersontheluggageandhavetheluggagesenttotheroomsassoonaspossible.Ifthetouristshavesomeproblems,informthefloorattendantimmediatelyandactivelyassisthiminsolvingtheproblem.,PartOneBackgroundMaterial,SEC2,SEC3,SEC4,SEC5,SEC1,4.Te1lthecheforthewaitersoftherestauranthowmanypeopleareinthegroup,whowillbehavingthemealandanyspecialrequirements.5.Makethetouristsawareoftheneedtosettletheirbills.Remindthetouriststohavetheirpassports,plane(ortrain)ticketsandcustomsdeclarationformsputintheircarry-onluggageandhaveacheck.7.Tellthetouristswhenandwheretocollecttheluggage,andcheckthenumberofpiecesofluggage.,PartTwoSituationalDialogue,A:areceptionistB:atourguideC:atouristD:atourleaderA:Goodafternoon!Welcometoourhotel.B:Goodafternoon!Idliketohavetwosuitesandtensinglerooms1,please.A:Haveyoumadeareservation?B:Yes.WehavebookedthemforourtourgroupfromtheUnitedStates.ImWangHai.ImfromChinaInternationalTravelService.A:Oh,I,msorry.Thereisnoreservationfromyourservice.B:Imsurewehavemadeareservation.CouldyoucheckagainareservationforFridayforthetourgroupfromtheUnitedStates?A:Allright.Letmecheckagain.Ah,yes,twosuitesandtensingleroomsfromChinaInternationalTravelService.,SEC2,SEC3,SEC4,SEC5,SEC1,DialogueOne,PartTwoSituationalDialogue,C:Isthereabathintherooms?Ifeelliketakingabathrightnow.A:Yes,everyroomisequippedwith2abath,atelephoneandanair-conditioner.C:Thatsgood!A:CanIseeyourpassports,please?D:Yes,theseareourpassports.A:Thankyou.Hereareyourpassports.Pleasefillin3theseregistrationforms.D:Theregistrationformsarefinished.Shallwehaveourkeystotherooms?A:Ofcourse.Herearethekeystoyourrooms.Yourroomsareonthethirdfloor.Thebellboywil1takeyoutoyourrooms.D:Thanks!,SEC2,SEC3,SEC4,SEC5,SEC1,PartTwoSituationalDialogue,SEC2,SEC3,SEC4,SEC5,SEC1,B:Iguessyoumustbetiredafteralongtrip.Iftheresnothingelseyouwant,Iwillbeleaving.Iwillmeetyouatthelobbyonthegroundflooratsevenoclocktomorrowmorningforyourbreakfast.Youcantakeagoodresttonight.D:Idontthinkthereisanythingelse.4Youhavebeenveryconsiderate.Thankyouverymuch.B:Youarewelcome.Enjoyyourstay.Seeyoutomorrow.D:Seeyoutomorrow.,PartTwosituationalDialogue,Vocabulary,SEC2,SEC3,SEC4,SEC5,SEC1,reservation,rezveinn.(旅馆房间、剧院座位等的)预定receptionistrisepnistn.接待员suiteswi:tn.(房间、器具等的)一套,一付,一组passportp:sp:tn.护照;通行证;执照bellboybelbin.（旅馆、俱乐部等的）行李服务员；侍者registration,redistreinn.登记;登记证;登记人员的数目;注册lobbylbin.（剧院、旅馆等的）门廊、门厅,Notes,1Idliketo相似的句型有“Iwant”“Iprefer。Iwantadoubleroom我想要一个双人间。Ipreferaquietroom我想要一间安静的客房。2.beequippedwith意思是“装备、配备”。ThehotelisequippedwiththeChinesetraditionalfurniture饭店配有中国传统式样的家具。,SEC2,SEC3,SEC4,SEC5,SEC1,3fillin填写Hewasfillingintheapplicationform他正在填写登记表。4Idontthinkthereisanythingelse意思是我想没有什么事情了。不能说“Ithinkthereisnotanythingelse。,PartTwoSituationalDialogue,A:atourguideB:atourleaderC:aclerkA:Goodmorningeveryone!Wearegoingtocheckoutthismorning.Iseverybodyhere?B:Yes.A:Iseverybodysluggageready?B:Yes,everythingisallright.A:Thankyouforbeingsopunctual.1Thebellboy2willtakeyourluggagetothebus.Tenminuteslater,pleasemeetatthedining-hall.Breakfastistobeservedat7:40.Afteryouhaveyourbreakfast,pleasemeetonthebus.Wewil1setofftotheairportat8:30.Thedeparturetimeoftheflightis10oclockthismorning.Isthisscheduleallright?,DialogueTwo,SEC2,SEC3,SEC4,SEC5,SEC1,PartTwoSituationalDialogue,B:Yes,thankyou.A:Wouldyoupleasecomewithmetochecktheluggage?B:Yes,ofcourse.A:Therearealtogetherl6piecesofluggage.B:Yes.Thatisl6.A:Aretheyalllocked?B:Yes,theyare.Now,canyougowithmetothefrontdesktocheckout?A:Sure.(Atthefrontdesk)C:Goodmorning,sir.Doyouwanttocheckout3?B:Yes,ourroomsare501,502,503,504,andmynameisJohnSmith.,SEC2,SEC3,SEC4,SEC5,SEC1,PartTwoSituationalDialogue,C:Hereisyourbi1l.Twonightsat300yuaneachandherearethemealsthatyouhadatthehotelincludingthebreakfastthismorning.Thatmakestotalof4,500yuan.Isthatright?B:Yes,Ithinkso.C:Howwouldyouliketopay?4B:Idliketopayincash.C:Hereisyourreceipt.Welookforwardtoseeingyouagain.5B:Thankyou.Good-bye.,SEC2,SEC3,SEC4,SEC5,SEC1,PartTwoSituationalDialogue,SEC2,SEC3,SEC4,SEC5,SEC1,Vocabulary,receiptrisi:tn.收条,收据punctualpktjuladj.准时的,严守时间的,按期的departuredip:tn.起程;(火车的)发车;(飞机)起飞scheduleskedjuln.时间表,课程表,日程表;火车时刻表totaltutladj.总的,总括的,全体的,全面发动的,Notes,1.bebusywith/about/at/oversth.意思是“忙于某事”。Hewasbusywithhisdesignofthenewbuilding他忙于新大楼的设计。2Thankyouforbeingsopunctual句中的“thankyoufor”表示“为而感谢某人”，介词for后面接名词或动名词。Thankyouforyourhelp感谢你的帮助。Thankyoufortellingmethegoodnews谢谢你告诉我这个好消息。,SEC2,SEC3,SEC4,SEC5,SEC1,Notes,3.Bellboy相当于bellman,饭店侍者，旅馆服务员，负责搬运客人的行李。4.checkout办理离店手续5.Howwouldyouliketopay?询问付费方式，意思是“你要怎样付账?”6.Welookforwardtoseeingyouagain与客人告别时的祝福语，意思是“希望下次再见到你们”。,SEC2,SEC3,SEC4,SEC5,SEC1,PartTwoSituationalDialogue,1.ImfromChinaInternationalTravelService.我是中国国际旅行社的工作人员。WehavebookedtwosuitesandtensingleroomsforourtourgroupfromtheUnitedStates.我们已经为我们的美国旅游团预订了两件套房和十间单人房。3.Wehavetostartearlytomorrowmorningbecauseofthebusyschedule,Imafraid.因为行程比较紧张，所以明天早晨我们要早点出发。4.Wedliketorequireamorningcallat7:00tomorrow.我们需要七点钟的叫早服务。5.Thebreakfastisavailablefrom6:30atthebuffetatthesecondfloor.早晨六点半在二楼的自助餐厅提供早餐。,UsefulExpressions,Foratourguide,SEC2,SEC3,SEC4,SEC5,SEC1,PartTwoSituationalDialogue,6.Iguessyoumustbetiredafteralongtrip.Iftheresnothingelseyouwant,Iwillbeleaving.经过长途旅行大家肯定都已经有点劳累，如果没有别的事情，我就先回去了。7.Iwillmeetyouatthelobbyonthegroundfloorateightoclocktomorrowmorning.明天早晨八点钟我在一楼大厅等你们。8.Wearegoingtocheckoutthismorning.Iseverybodyhere?今天早晨我们要结账离店，人都到齐了吗？9.Wouldyoupleasecomewithmetochecktheluggage?我们一起来检查一下行李吧！10.Canyougowithmetothefrontdesktocheckout?你能和我一起到前台结账吗？,UsefulExpressions,SEC2,SEC3,SEC4,SEC5,SEC1,PartTwoSituationalDialogue,1.Ireserveastandardsuitethreeweeksago.Im我是，我在三周前预定了一间标准套。2IvejustarrivedfromHongKong.Couldyouletmehavearoomfortonight?我刚从香港来，想知道现在有没有空房？3Illtakecareoftheregistrationform.我来填写入住登记表。4IshouldsayIprefertostayhere.我想说我更喜欢住在这家酒店。5.Afriendofminehighlyrecommendedyouhoteltome.我的一位朋友向我极力推荐你们饭店。,UsefulExpressions,Foratourist,SEC2,SEC3,SEC4,SEC5,SEC1,PartTwoSituationalDialogue,6.CouldIpaywithtravelerschecks?我能用旅行支票付款吗？7IsthiswhereIcanpaymyhotelbills?是在这结账吗？8MyroomnumberisandIdliketocheckoutnow.房间，现在就结帐。9Isthereaspecialrateforagroupreservation?团体预定有优惠吗？10.Whatifthereisntanyroomthen?倘若到时候没有空房怎么办？,UsefulExpressions,SEC2,SEC3,SEC4,SEC5,SEC1,PartThreeWriting-skill,HowtoFillinaRegistrationForm,Tipsforreference,SEC2,SEC3,SEC4,SEC5,SEC1,Generallyspeaking,aregistrationformforaforeignerclientshouldincludethefollowingitems,suchasnationality,fullname,dateofbirth,sex,passportnumberandtypeofvisa,reasonanddurationforstay,entrytimeandplace,receptionunit;Moreover,italsoshouldcoverthedetailsastotheroomnumber,rate,arrivalanddeparturetime,formofpayment,address,theclientssignature,thereceptionistsignatureandthehotelsduty-freedeclarationetc.,PartThreeWriting-skill,Sample1(1),SEC2,SEC3,SEC4,SEC5,SEC1,RegistrationFormofTemporaryResidence,房号：RoomNO.(请用正楷填写Pleaseuseblockletters),Nationality1,PartThreeWriting-skill,Sample1(2),SEC2,SEC3,SEC4,SEC5,SEC1,Safedepositboxes2,cashiercounter4,frontoffice3,formofpayment5,PartThreeWriting-skill,Sample2(1),SEC2,SEC3,SEC4,SEC5,SEC1,RegistrationFormofTemporaryResidenceforGroup,团队名称：（全称）日期年月日至月日NameofgroupDateYearMonDayTillMonDay,Professionofoccupation6,PartThreeWriting-skill,Sample2(2),SEC2,SEC3,SEC4,SEC5,SEC1,留宿单位：接待单位：注：“团体人员住宿登记表”一式三份。一份给陪同或领队，一份给财务部结账，一份留给服务台存档。,Notes,1.Nationality国籍2.safedepositboxes保险箱3.thefrontoffice前台4.thecashiersdesk/counter收银台5.Theformofthepayment:incash,withtravelerschecksandbycreditcard支付方式：现金，旅行支票和信用卡6.profession/occupation职业,SEC2,SEC3,SEC4,SEC5,SEC1,PartThreeWriting-skill,Pleasefillinaregistrationformathotelonthefollowingbasis:Thenumberofthetouristsis13,thearrival扰乱doorknobd:nbn.球形门拉手，球形门把手messmesn.混乱,肮脏,污秽typicaltipikladj.典型的,模范的,成为标本的toweltaul,tauln.毛巾，手巾；纸巾,Notes(1),1turndownservice做晚床，包括取走床罩，整理被褥、毯子，拉拢窗帘，开启部分灯光整理浴室，清倒垃圾，添换开水等服务。2“Donotdisturb”sign“请勿打扰”的标记3Wouldyoutidyupabitinthebathroom?tidyup意为“打扫”。Canyouhelpmetotidyupthefloor?你能帮我打扫房间吗？,SEC2,SEC3,SEC4,SEC5,SEC1,Notes(2),4.Itsquiteamessinsidemess意为“杂乱，脏乱”。Thisrooms（in）amess这房间又脏又乱。Youdroppedthefoodsoyoushouldcleanupthemess！你把食物掉在地上，所以你得清理一下！5.Dohaveapleasantevening!Idothinkthatyoucouldmakeupourroomfirst“do”在这两句中是强意词，强调其后的主要动词（注意，do不可修饰情态动词）。这种强调结构只用在肯定句及析使句中，用于祈使句时，表示强意请求，而不表示命令。,SEC2,SEC3,SEC4,SEC5,SEC1,PartTwoSituationalDialogue,UsefulExpressions,SEC2,SEC3,SEC4,SEC5,SEC1,Forahousekeepingserver,Welcometotheninthfloor.Imthefloorattendant.JustletmeknowifthereisanythingIcandoforyou.欢迎光临我们九楼。我是楼层服务员。如有什么事情要我做，请随时吩咐。2.Hereisthelightswitch,thetemperatureadjuster,thewardrobeandthemini-bar.这是电灯开关、温度调节器、衣柜和小冰箱。这是饮用水。3.HeresourhotelsServiceInformationBooklet.Itgivesyouanideaaboutourservicesandfaci1ities.这是我们饭店的服务指南，它将告诉您有关我们饭店的服务及设施情况。,PartTwoSituationalDialogue,5.Thatdoorleadstothebathroom,andtheresalaundrybaginthewardrobe.这扇门通浴室，衣柜里有一个洗衣袋。6.Thehotwatersupplyisroundtheclock.热水供应24小时不断。7.Thereretwosocketsinthebathroom,forll0Vand220Vrespectively.ThevoltagehereismuchhigherthanthatintheStates.浴室里有两个插座，一个是220伏的，另一个是110伏的。中国的电压比美国高。,UsefulExpressions,SEC2,SEC3,SEC4,SEC5,SEC1,4.Thepane1onthenightstandcontrolsthedifferentdevicesintheroom.床头柜上的控制板控制着房间里的各种电器装置。,PartTwoSituationalDialogue,8.MayIdotheturn-downserviceforyounow?现在可以为你们收拾房间了吗?9.Itsgettingdark,wouldyoulikemetodrawthecurtainsforyou,madam?天暗下来了，要不要我把窗帘拉上?10.IsthereanythingelseIcandoforyou?还有什么事情要我做吗?,UsefulExpressions,SEC2,SEC3,SEC4,SEC5,SEC1,PartTwoSituationalDialogue,1WhereisRoom608?请问608房间在哪儿?2Whenwillourbaggagearrive?我们的行李什么时候到?3.Ifeelliketakingabathtofreshenupafterthetransoceanflight跨海飞行后我想洗个澡舒服一下4.Bytheway,isthetapwaterdrinkable?顺便问一下，这里的自来水能喝吗？5Ourroomhasntmadeupyet.我们的房间还没有打扫。,UsefulExpressions,SEC2,SEC3,SEC4,SEC5,SEC1,Foratourist,PartTwoSituationalDialogue,6Couldyoudoourroomfirstnexttime?下次你能先打扫我们的房间吗？7Wouldyoutidyupabitinthebathroom？请整理一下浴室好吗?8Wedliketohavebreakfastinourroomtomorrow.Couldyoubringithere?我们想明天在房间里用餐，能否把早餐送到客房来？9Willyoudomeafavor?能帮个忙吗?10.Iwouldliketobewokenupearlytomorrowmorning.明天能不能早点叫醒我?,UsefulExpressions,SEC2,SEC3,SEC4,SEC5,SEC1,PartThreeWriting-skill,HowtoFillinReservationandConfirmationForms,SEC2,SEC3,SEC4,SEC5,SEC1,Sample1(1),ReservationForm,Newbooking新预订Amendments更改Onwaitinglist等候Seminar研讨会Cancellation取消,Sales耙;餐叉cuisinekwi(:)zi:nn.厨房;烹调法,烹饪菜肴shrimprimpn.虾,小虾roastrustvt.(在火上)烤,炙,烘;(用文火)焙;(用热砂)炒dessertdiz:tn.作为正餐最后的食品(点心、水果等)appetizerpitaizn.开胃食品,开胃物grillegrilv.烧,烤,严加盘问,Notes,1.treatsb.to招待某人吃（喝、娱乐）2HowmanykindsofChinesecuisinedoyouhaveinthisrestaurant?你们餐厅有几种菜系?3WeserveShanghaifood,SichuanfoodandCantonesefood.我们提供上海菜、四川菜和广东菜。4.havesb.sorder点菜5.AplateofShanghaicrab,agrilledfish,aroastspringchicken,atomatosaladandhamandwhitegourdsoup.一盘上海大闸蟹，一条烤鱼，烤春鸡，番茄沙拉和火腿冬瓜汤。6.Afteryou您先点，这个短语用来请别人先于什么，如先走路、先上电梯、先上车等。比如一群人等电梯，电梯开了，你请年长的先上，可以说“Afteryou”你先请。,SEC2,SEC3,SEC4,SEC5,SEC1,PartTwoSituationalDialogue,1.Goodevening,sirandmadam.Welcometoourrestaurant.Doyouhaveareservation,sir?晚上好，先生，女士。欢迎光临。您预订了吗，先生?2.WouldyoufollowmeWouldyoucome（step）thisway，please?请跟我来这边走好吗?3.Wherewouldyouliketosit?您愿意坐在哪儿?4.Imsorry，hehouseIsfullnow对不起，餐厅现在客满了。Imsorrytosaymatwehaventgotanyvacanttablesatpresent很抱歉现在没有空桌位了。,UsefulExpressions,Foraclerk,SEC2,SEC3,SEC4,SEC5,SEC1,PartTwoSituationalDialogue,UsefulExpressions,SEC2,SEC3,SEC4,SEC5,SEC1,5.Wouldyoupleasewaitafewminutesintheloungeoverthere?Illletyouknowassoonasthetableisready请在大厅里等几分钟好吗？一有空位我马上通知您。6.Whataboutonethatisfurtherbackbutstilloffersaviewofthelake?靠后一点的桌子，还能欣赏到湖上景色，行不行?Pleasetakeyourseats.Heresthemenu.Illbebackinafewminutestotakeyourorder.请坐。给您菜单。我一会儿就回来为您点菜。8.Haveyouhadtimetolookoverthemenu?菜单看完了吗?,PartTwoSituationalDialogue,UsefulExpressions,SEC2,SEC3,SEC4,SEC5,SEC1,9.MayItakeyourorder,now?现在可以为您点餐吗?10.Howwouldyoulikeyoursteak,well-done,mediumorrare?您的牛排要全熟的、半熟的还是生的?,PartTwoSituationalDialogue,UsefulExpressions,Foracustomer,1.ImafraidIhavent.Doyouhaveatablefortwo?没有。有两个人的桌子吗?GoodeveningDoyouhaveatableforfive?晚上好。有五个人的桌子吗?2Wewou1dlikeatablebythewindowsothatwecanenjoytheviewofthelake.我们想坐在窗户旁边，这样好欣赏湖上的景色。3Howlongdoyouthinkwewillhavetowait?我们要等多久?4Iprefersitinthenon-smokingsection.我们喜欢坐在禁烟区。,SEC2,SEC3,SEC4,SEC5,SEC1,PartTwoSituationalDialogue,UsefulExpressions,SEC2,SEC3,SEC4,SEC5,SEC1,5PleasereserveitunderthenameofMr.Watson.请以华森先生的名义订餐。6Whatareyourspecialstoday?今天有什么特色菜?7Whatdoyourecommend?你会推荐哪道菜?8Idontcareforfries.我不喜欢炸薯条。9Wouldyouexplainthebilltome?可以给我解释一下账单吗？10.Thanksforyourniceservice.Hereis60dollars.谢谢你们周到的服务。这是60美元。,PartThreeWriting-skill,HowtoDescribeaSouvenir?,Tipsforreference,Asanattendantatrestaurant,youshouldintroduceyourchefdishestodifferentgueststimely.Ifthisisthefirsttimeforthegueststodine,theattendantshouldgiveabriefdescriptionofsomechefsdishes,suchastheircuisines,flavors,prices,ingredientsandcookingmethods.Theyshouldalsopaymuchattentiontothetastecharacteristics,suchassaltyfresh,hot,soursweetandlitchiChinesetaste.,SEC2,SEC3,SEC4,SEC5,SEC1,PartThreeWriting-skill,Sample1,PekingDuck,SEC2,SEC3,SEC4,SEC5,SEC1,BasedonimperialcourtandShandongcuisines,Beijingfoodenjoysanage-oldreputation.Themainmethodsofcookingaredeep-fry,stir-fryingandroasting.WhenyouareinBeijing,anopportunitytosampleitsfamousPekingDuckshouldnotbepassed.Thisdishisknownforitsscented,crispyskinandisservedwithpancakes,hoisinsauceandspringonions.Alltheingredientsarerolledintoatubeanditisadelightfulblendoftasteandtexture.PekingDuckhasthereputationofbeingthemostdeliciousBeijingfood.Somefinditabittoogreasy,butothersgethookedafteronetaste.Inanycase,aPekingDuckdinnerisusuallyafixeditemonanyBeijingtouritinerary.EatingPekingDuckisalsooneofthetwothingsyouareabsolutelysupposedtodowhileinBeijing.,PartThreeWriting-skill,Sample2,SEC2,SEC3,SEC4,SEC5,SEC1,QuanJuDeRestaurant,TheplacethatoffersthebestPekingDuckistheQuanJuDeRestaurant,whichhasoutletsatQianmen,HepingmenandWangfujing.Itwasestablished130yearsagoand,ifyoucountfromthetimewhenfounderYangRenquanbeganhisduckbusiness,itis160yearsold.AtQuanJuDe,ducksareimmersedincondimentsuniquetotherestaurantandareroasteddirectlyoverflamesstokedbyfruit-treewood.Thebestroastedduckisdate-red,shiningwithoil,butwithacrispskinandtendermeat.Thechefthencutsthemeatintothinslices,eachhavingapieceofskin.Thenthemeatisservedwithverythinpancakes,Chineseonionsandspecialsauce.Thewaytoeatitistocoatthethinpancakewithsauce,slaponafewpiecesofmeatandrollupthepancake.Chopsticksareoptional:itismucheasierjusttograbthethingwithyourbarehands.,PartThreeWriting-skill,PleaserecommendonekindofChinesefamouscuisinesoradishwiththelocalflavorofyourhometown,includingitsflavor,cookingmethod,ingredientsandtheotherfeaturesetc.,WritingPractice,SEC2,SEC3,SEC4,SEC5,SEC1,PartFourExercises,Readingalouduntilyoucansayitfrommemory,thentranslateitintoChinese.,SEC2,SEC3,SEC4,SEC5,SEC1,Goodcookingisregardedasanart.Moreover,theFoodandBeverageDepartmentemployeescanplayanextremelyimportantroleincreatingapleasantatmosphere,whichisoneoftheservicesourhotelsells.Highqualityserviceisdependentoneverystaffmember,havingaloveforhisjobandaknowledgeofitsworkrightdowntothelastdetail.Theinitialcontactwiththecustomercanbeavitalcontributiontothesuccessofhismeal.Agoodwaitertriestosatisfytherequirementsofboththecustomerandtherestaurantatonce.,PartFourExercises,Fillintheblanksaccordingtothecontext.,A:awaiterB:adinerA:Wouldyouliketoorder,sir?B:Yes,Ill(1)asteakandchips,please.A:Howwouldyou(2)thesteak,rare,(3),orwell-done?B:Rare.A:Wouldyoulikeasalad?B:Yes,please.A:What(4)ofvegetablewouldyoulike?Wevegota(5)offreshasparagus,greenbeans,spinachandgrilledtomatoes.B:IllhavesomeasparaguswithHollandaise(6).,SEC2,SEC3,SEC4,SEC5,SEC1,have,_,like,_,medium,_,kind,_,selection,_,sauce,_,PartFourExercises,SEC2,SEC3,SEC4,SEC5,SEC1,A:Imsorry,wehaventgotanyHollandaisesauce.Its(7)withmeltedbutter.B:Mmm.Okay.A:Wouldyou(8)anythingto(9)?B:Yes.A(10)ofMaoTai,please.A:Yes,sir.,cooked,_,like,_,drink,_,glass,_,PartFourExercises,Readthefollowingpassageanddecidewhethertheyaretrue(T)orfalse(F).,Whentherestaurantisfullyoccupiedyoushouldpolitelylettheguestshaveaseatinthewaitingroom.Whenyouexpressyourapologiestoyourguest,youmaysayIbegyourpardon,sirinthefallingtone.WhenyouasktheguesttorepeatwhathesaysyoumaysayIbegyourpardonintherisingtone.Andyoumustntsay“what”“uh”.Andiftheguestasksforsomethingthatisrudeoragainstthehotelsregulation,youshouldexplaintotheguestpatiently.,SEC2,SEC3,SEC4,SEC5,SEC1,PartFourExercises,SEC2,SEC3,SEC4,SEC5,SEC1,Whentakingtheorder,thewaitershouldknowhowtoadvisethecustomeronthebasisofthoseitemsavailable.Findoutthecustomerstasteandwhathisrequirementsareandtrytodiscoverhowmuchhewantstospend.Thenationalityofthecustomerplaysanimportantpartinthisprocess.Oneshouldbeverycarefulwiththetypeofcustomerwhopreferssilencetosuggestions.Toavoidanypossiblemisunderstandingwhenthetimecomestopaythebill,itispreferabletodetermineinadvancethecostofallspecialitems.,PartFourExercises,(1)Wheneveraguestasksforsomethingyoushouldpromisetoprovideitrightaway.(2)If