HRM专业英语教程-上海交大MPA.ppt

上海交通大学MPA,上海交通大学MPA,专业英语(OB与HRM方向),上海交通大学MPA,Preface课程方式,相关领域经典文献阅读时下讨论激烈的问题相关文献阅读课堂互动式讨论案例讨论Managementeducationnewmodel-service-learning:atitscore,service-learningisaboutcreatingopportunitiesforstudentstoapplytheorytheylearnintheclassroomtoreal-worldproblemsandreal-worldneeds.,上海交通大学MPA,熟悉相关领域的专业术语表达和内涵基本看懂相关领域的专业文献适当可以用英语进行相关专业表述了解国际上相关领域的“最佳”实践了解国际上相关领域的研究焦点Maybestillconfused,butatahigherlevelattheendofthiscourse.,Preface:课程目标,上海交通大学MPA,课堂出勤（10%）课堂参与（30%）作业与分析报告（30%）课程考试（大作业）（30%）缺课三分之一以上者不可以进入本次考试，需要加入下届重修,Preface:考核方式,上海交通大学MPA,Preface:基本规范,为营造良好的学习氛围，请将通讯工具（手机或BP机）设置成振动状态；如果确实有不得不接听的重要电话或信息的，请主动到教室外进行；请课堂上不要阅览与课程内容无关的报刊或杂志；积极、主动参与课堂讨论,并高质量地、及时完成作业任务,上海交通大学MPA,Preface:课程基本结构,公共人事管理与组织管理领域，包括现状、人事规划、招聘与选拔、绩效管理、薪酬管理、培训与开发、激励管理、能力管理、劳动关系管理、应急管理以及高绩效组织建设等方面的文献选读（11个专题的12篇文献）。每个专题：关键术语与专业表达介绍相关背景介绍文献构架介绍讨论问题,上海交通大学MPA,Preface:课程进度安排,共12次课程（第7周到第18周，每周一次）每次课程计划完成对一篇文献的提示、阅读和讨论课程间会有三次课程讨论与报告一次大作业（考试）（在最后一次课程后提交）,上海交通大学MPA,Syllabus,IntroductionStrategicPlanningSelection/RecruitingPerformanceManagementCompensationManagementTrainingInefficientandinflexibleinpublicsector;RapidChanging(Uncertainty)inexternal/internalenvironmentfacedwithpublicsector;AccordingtotheOECD,thegeneraltrendHRMinthepublicsectorisintegrationintostrategicmanagement;ThemodernizationoftheNordicadministrationisconsideredquitesuccessfulininternationalcomparativeresearch.;ImprovingCompetencyofGovernment/RegulationinChina,CPC.,Chapter8:CompetencyManagementP1:CompetencymanagementintheFlemishandDutchcivilservice,上海交通大学MPA,OutlinesDefinitionofCompetencyandCompetencymanagementReasonofcompetencymanagementinpublicsectorCompetencymanagementandthechangingroleofHR;CompetencymanagementinFlemishcivilservice(PLOEGsystem)CompetencymanagementinDutchcivilservice(ADBsystem)Conclusions,Chapter8:CompetencyManagementP1:CompetencymanagementintheFlemishandDutchcivilservice,上海交通大学MPA,DiscussionsWhatiscompetency?Andhowaboutthecompetencymanagement?Whatdrivescompetencymanagementprocessinpublicsector?DescribethechangingroleofHRMincompetencymanagement.RecommendthePLOEGsysteminFlemishadministration.RecommendtheADBsysteminDutchcivilservice.WhatisyoursuggestionforChineseadministrativesectors.,Chapter8:CompetencyManagementP1:CompetencymanagementintheFlemishandDutchcivilservice,上海交通大学MPA,Syllabus,Chapter1IntroductionChapter2StrategicPlanningChapter3Selection/RecruitingChapter4PerformanceManagementChapter5CompensationManagementChapter6Training&DevelopingChapter7MotivationManagementChapter8CompetencyManagementinPublicSectorsChapter9EmploymentRelationshipManagementChapter10EmergencyManagementChapter11CreatingHigh-PerformanceOrganizationinPublicSector,上海交通大学MPA,Chapter8:CompetencyManagementP2:Developingcompetencymodelstopromoteintegratedhumanresourcepractices,KeyTerms&ProfessionalExpressionsOPM(OfficeofPersonnelManagement)（美国）人事管理局High-performingpeople/organizations高绩效人/组织Tightlabormarket“紧”劳动力市场（通常SD）Competency胜任力Intelligence智力Humanresourcemanagementprofessionals人力资源管理专家Recruitment/Selection/developmentstrategies招聘/选拔/开发策略Job-basedselection基于工作的选拔Competency-basedselection基于能力的选拔,上海交通大学MPA,Chapter8:CompetencyManagementP2:Developingcompetencymodelstopromoteintegratedhumanresourcepractices,KeyTerms&ProfessionalExpressionsOrganizationalSurvival组织生存Creativethinking创造性思考Staffing人员配备Jobanalysis工作分析SocietyforIndustrialandOrganizationalPsychologist(SIOP)工业与组织心理学协会Taskforce任务小组CompetencyModelingtechnique胜任力建模技术EqualEmploymentOpportunityCommission(EEOC)公平就业机会委员会UniformGuidelineforEmploymentSelectionProcedure就业选拔程序统一指导规则,上海交通大学MPA,Chapter8:CompetencyManagementP2:Developingcompetencymodelstopromoteintegratedhumanresourcepractices,KeyTerms&ProfessionalExpressionsSofterSkills“软”技能KSAOs(Knowledge,Skills,Ability,andOthers)知识、技能、能力和其他Emotionalintelligence情绪智力OccupationalAnalysis职务分析MultipurposeOccupationalSystemsAnalysisInventoryClosed-ended(MOSAIC)多目标职务系统分析封闭式量表Careerlatticeapproach职业方格技术SubjectMatterExperts(SMEs)主观专家（技术）RatingScale评分表Jobincumbents在职工作者Task-to-Competencylinkage任务与胜任能力关联原则CompetencyBenchmark胜任能力标杆,上海交通大学MPA,Chapter8:CompetencyManagementP2:Developingcompetencymodelstopromoteintegratedhumanresourcepractices,KeyTerms&ProfessionalExpressionsDevelopingacompetencymodelforOccupationGroup为职业群开发胜任能力模型DevelopingacompetencymodelforanOccupation为单一职业开发胜任能力模型LineManagers直线管理人员Successionplanning继任计划Consortium联合StandardOccupationalClassification(SOC)标准职业分类Vacancyannouncement职位空缺公告CareerBanding职业幅度MeritSystem绩效制度,上海交通大学MPA,BackgroundsRapidlychangingbusinessenvironments,organizationsarerecognizingthevalueofaworkforcethatisnotonlyhighlyskilledandtechnicallyadept,butmoreimportantly,aworkforcethatcanlearnquickly,adapttochange,communicateeffectivelyandfosterinterpersonalrelationships.Testingcompetencyratherintelligence.,Chapter8:CompetencyManagementP2:Developingcompetencymodelstopromoteintegratedhumanresourcepractices,上海交通大学MPA,OutlinesCompetencyarethefutureCompetencyinthefederalgovernmentOccupationalAnalysisMethodologyDevelopingacompetencymodelApplicationofcompetencymodeling,Chapter8:CompetencyManagementP2:Developingcompetencymodelstopromoteintegratedhumanresourcepractices,上海交通大学MPA,DiscussionsDefinitionofcompetencyaccordingtoOPM.Comparativenessoftraditionaljob-basedselectionandcompetency-basedselection.Comparingthetraditionaloccupationalanalysis,whataretheadvantagesofMOSAIC?DescriptionofImportanceofTask-to-Competencylinkageprinciple.Comparativenessbetweenanoccupationandoccupationalgroupduringdevelopingandapplyingthecompetencymodeling.Inyourorganization/sector,whatisthemostdifficulttoencounterifdevelopingandapplyingacompetencymodel.,Chapter8:CompetencyManagementP2:Developingcompetencymodelstopromoteintegratedhumanresourcepractices,上海交通大学MPA,Syllabus,Chapter1IntroductionChapter2StrategicPlanningChapter3Selection/RecruitingChapter4PerformanceManagementChapter5CompensationManagementChapter6Training&DevelopingChapter7MotivationManagementChapter8CompetencyManagementinPublicSectorsChapter9EmploymentRelationshipManagementChapter10EmergencyManagementChapter11CreatingHigh-PerformanceOrganizationinPublicSector,上海交通大学MPA,Chapter9:EmploymentRelationsManagementTheemploymentrelationshipintheUKPublicsector:Apsychologicalcontractperspective,KeyTerms&ProfessionalExpressionsPublicservicemotivation公共服务动机Psychologicalcontract心理契约Reciprocalexchange互惠交换OrganizationalCommitment组织承诺OrganizationalCitizenshipBehavior(OCB)组织公民行为High-qualityservice高质量服务Healthcare保健Socialcare社保Employmentrelationship雇佣关系,上海交通大学MPA,Chapter9:EmploymentRelationsManagementTheemploymentrelationshipintheUKPublicsector:Apsychologicalcontractperspective,KeyTerms&ProfessionalExpressionsHumanresourcemanagement(HRM)人力资源管理Employeedisposition/orientation员工倾向/入职培训Policymaker/making政策制订（者）Public-servicemotivation(PSM)公共服务动机Intrinsicreward内在激励Employee-employerexchangerelationship员工-雇主交换关系Incentivesystem激励制度Thatchergovernment撒切尔政府（英国）Devolution（中央权力）下放；转移,上海交通大学MPA,Chapter9:EmploymentRelationsManagementTheemploymentrelationshipintheUKPublicsector:Apsychologicalcontractperspective,KeyTerms&ProfessionalExpressionsPaylevel支付水平Jobsecurity工作保障Precarious不稳定的，不安全的Employeebelief员工信念Mutualobligation相互义务Transactionalcontract交易性合同PerceivedOrganizationalSupport(POS)知觉的组织支持Socioemotionalneeds社会经济需求Contractfulfillment合同履行,上海交通大学MPA,Chapter9:EmploymentRelationsManagementTheemploymentrelationshipintheUKPublicsector:Apsychologicalcontractperspective,KeyTerms&ProfessionalExpressionsLocalauthority/centralgovernment地方政府/中央政府Loomingfinancialdeficit赫然出现财政赤字Transactionalcontractfulfillment交易性合同履行Relationalcontractfulfillment关系性合同履行Fulfillobligation履行义务Careerprospect职业展望Decisionmaking决策Fairpay公平支付Fringebenefit小额优惠（福利）Well-being健康,上海交通大学MPA,BackgroundsImportanceofEmploymentrelationshipmanagementtoPublicservant:motivationContractmanagementperspectives:explicitVS.implicitcontract(psychologicalcontract)Psychologicalcontractinemploymentreferstothesystemofbeliefsthatanindividualandhisorheremployerholdregardinghetermsoftheirexchangeagreement.,Chapter9:EmploymentRelationsManagementTheemploymentrelationshipintheUKPublicsector:Apsychologicalcontractperspective,上海交通大学MPA,BackgroundsArgumentsrelatedPublicservicemotivationDiscrepancybetweenEmployeesexpectationandEmployersexpectationBreachingimplicitcontractandoutcomes(attitudeandbehavior):dissatisfaction/lowercommitment/OrganizationalCitizenshipBehavior(OCB)/turnover,Chapter9:EmploymentRelationsManagementTheemploymentrelationshipintheUKPublicsector:Apsychologicalcontractperspective,上海交通大学MPA,OutlinesContextchangePsychologicalcontractcontents:PerceivedOrganizationalsupportTransactionalcontract:refertoashort-termexchangeofspecificbeneficbenefitsandcontributionsthatarehighlymonetaryoreconomicinfocus.Relationalcontract:referstoalong-termarrangementwithoutspecificperformancerewardcontingencies(socioemotionalandeconomicalterms),Chapter9:EmploymentRelationsManagementTheemploymentrelationshipintheUKPublicsector:Apsychologicalcontractperspective,上海交通大学MPA,OutlinesOutcomeofBreachingandViolentpsychologicalcontractAttitude:OrganizationalcommitmentBehavior:OrganizationalCitizenshipBehaviorConclusion,Chapter9:EmploymentRelationsManagementTheemploymentrelationshipintheUKPublicsector:Apsychologicalcontractperspective,上海交通大学MPA,DiscussionsWhatisyourpublicservicemotivation?Inyouropinion,besidesexplicitcontractterms,whatwouldyouexpectinyourroutinework.(Suchasfromyourdirectleaderororganizationalunit)Haveyouexperiencedbreachorviolenceofpsychologicalcontract?Ifno,justimaginationacasethatyouwouldbeunderthissituation.Howwouldyourespond?,Chapter9:EmploymentRelationsManagementTheemploymentrelationshipintheUKPublicsector:Apsychologicalcontractperspective,上海交通大学MPA,Syllabus,Chapter1IntroductionChapter2StrategicPlanningChapter3Selection/RecruitingChapter4PerformanceManagementChapter5CompensationManagementChapter6Training&DevelopingChapter7MotivationManagementChapter8CompetencyManagementinPublicSectorsChapter9EmploymentRelationshipManagementChapter10EmergencyManagementChapter11CreatingHigh-PerformanceOrganizationinPublicSector,上海交通大学MPA,KeyTerms&ProfessionalExpressionsColdwar冷战NuclearAttack核袭击Governmentcontinuity政府连续性Rubric映红字的标题Sporadic偶尔发生的，零星的Terrorism/terrorist恐怖主义/分子MunicipalDepartment市政部门Emergencyplanning应急规划DepartmentofHomelandSecurity国土安全局,Chapter10:EmergencyManagementPreparingfortheunthinkable:managers,terrorismandtheHRMfunction,上海交通大学MPA,KeyTerms&ProfessionalExpressionsPerpetrator罪犯Traumaticincidents创伤事件Workplacedisaster工作场所灾难Victim受害者Legitimacy合法性Jurisdiction司法（权）Inundatedwith淹没，充满Sanitation卫生，环境（提供）VolcanicEruption火山爆发Nuclearpowerplantaccidents核电站事故Tornadoes龙卷风,Chapter10:EmergencyManagementPreparingfortheunthinkable:managers,terrorismandtheHRMfunction,上海交通大学MPA,KeyTerms&ProfessionalExpressionsConstellation星座，灿烂一群Organizationalviabilityfollowingdisaster灾难后的组织生存Emergencypreparedness应急准备Publicopinionpoll公众民意调查SurveillanceandIntelligence督察和情报TemporaryRelocation临时搭建OrganizationalInventory组织存货PresidentialDisasterDeclaration总统灾难声明Evacuation撤离,Chapter10:EmergencyManagementPreparingfortheunthinkable:managers,terrorismandtheHRMfunction,上海交通大学MPA,KeyTerms&ProfessionalExpressionsRosterofvolunteers志愿者名册Periodicchecks/training周期性检查/培训FederalReimbursement联邦政府补偿Wardoff避开,Chapter10:EmergencyManagementPreparingfortheunthinkable:managers,terrorismandtheHRMfunction,上海交通大学MPA,Backgrounds9/11terrorismattack,WorldTradeCenter&Pentagon,NewYork,USA,2001SARS，2003，inChinaIndianOceanTsunami,2004HurricaneKatrina,NewOrleans,Louisiana,USA,2005.,Chapter10:EmergencyManagementPreparingfortheunthinkable:managers,terrorismandtheHRMfunction,上海交通大学MPA,BackgroundsContinuous/SustainablepublicservicewhenemergencycomesoutMostemergencyplanninghasfocusedonpreservingcitizensandpublicstructures,withmuchlessemphasisuponprotectinggovernmentemployeesandtheirabilitytofunctionatwork.,Chapter10:EmergencyManagementPreparingfortheunthinkable:managers,terrorismandtheHRMfunction,上海交通大学MPA,OutlinesContextofconcern:EmergencySituationLessonsfromdisastersManagerialDecisionandDisasterPlanCasedataanalysis:AttitudetowardsterrorismthreatsOperationsrelocationpotentialOrganizationalInventory,Chapter10:EmergencyManagementPreparingfortheunthinkable:managers,terrorismandtheHRMfunction,上海交通大学MPA,OutlinesWorkplaceProtectionMeasuresforextendedoperationsEmployeefamilyoutcomeDocumentationSystemConclusion:HRMfunctionsduringemergencyplanning,Chapter10:EmergencyManagementPreparingfortheunthinkable:managers,terrorismandtheHRMfunction,上海交通大学MPA,DiscussionsLessonsfromdisasters.HowwouldHRMplayacriticalroleforemergencymanagement?Inwhatarea?Process?Possibledifficulties?,Chapter10:EmergencyManagementPreparingfortheunthinkable:managers,terrorismandtheHRMfunction,上海交通大学MPA,Syllabus,Chapter1IntroductionChapter2StrategicPlanningChapter3Selection/RecruitingChapter4PerformanceManagementChapter5CompensationManagementChapter6Training&DevelopingChapter7MotivationManagementChapter8CompetencyManagementinPublicSectorsChapter9EmploymentRelationshipManagementChapter10EmergencyManagementChapter11CreatingHigh-PerformanceOrganizationinPublicSector,上海交通大学MPA,Chapter11:Creatinghigh-PerformanceOrganizationsinPublicSectorCreatinghigh-performanceorganizationsinpublicsectors,KeyTerms&ProfessionalExpressionsU.S.Mint美国铸币局EnvironmentalProtectionAgency(EPA)（美国）环境保护署High-performanceorganizations高绩效组织Organizationalculture组织文化Psychologicalculture心理文化Culturechange文化变革Federalagency联邦机构PresidentsQualityAwardProgram总统质量奖Gover