影院服务英语培训.doc

影院服务英语卖品：Salesroom1. 欢迎并询问需求:Good morning/afternoon/evening，sir/miss.May I help you?/what can I do for you?2.卖品词汇Popcorn 爆米花 coffee 咖啡 milk tea 奶茶 coke 可乐 mineral water矿泉水 coco/coconut water椰子水 ice cream雪糕 potato chips 薯片 chocolate巧克力 lemon tea柠檬茶 A cup of coke/coffee/milk tea/mineral water一杯A bucket of popcorn 一桶爆米花Double set menu 双人套餐 big set menu 35大套餐 small set menu 30小套餐3.价格顾客常用句式：表达需求 I want + 一个名词 I want a coke。How much is the coke/popcorn/double set menu? How much I should pay for these things？/all together/in total回答：(1) The coke is eight yuan/The popcorn/ The double set menu is 30 yuan。(2) All together/in total, they are 16/25/30/35 yuan.4.套餐推销Would you like to a double set menu，30 yuan。The double set menu includes a bucket of popcorn and two drinks，the drinks can be mineral water ，coffee，milk tea and coke.要不要来个30元的套餐呢？套餐包含一桶爆米花还有两份饮料，饮料可以是矿泉水，咖啡，奶茶和可乐。And the bigger one set menu is 35 yuan and the popcorn is bigger.35元大套餐有个加大的爆米花5.告知顾客订单价钱：Sir/miss ,your order is 30 yuan.6.卖品呈递：Here are your popcorn and two dirnks./here you are.7.找零：Ok,here is the change，30 yuan.8.送别致谢:Have a nice day and enjoy the movie, thank you.场务 Ticket entrance1.欢迎 Good morning/afternoon/evening，sir/miss.2.检票 May I see your ticket，please?3.指引 Room No.1,2,3,4,5 几号厅 keep going/go straight 直走 turn left 左转 turn right 右转 this way 这边走 over there 在那边 the toilet is over there.洗手间在那边。4.眼镜购买沟通事宜 From last year, we have stopped providing the Three-D glasses for the customers for free. If you need to buy the Three-D glasses, you can go to the boxing office to buy that and one pair of the glasses is 5yuan,thank for your understanding.从去年开始，影城不再免费提供3D眼镜，有需要的话，可以到前台购买，5元一副，感谢您的理解。票房 Boxing office1.欢迎并询问需求:Good morning/afternoon/evening，sir/miss.May I help you?/what can I do for you? 有什么可以帮到您？What movie do you want to watch/see ? Here is the movie showtime.您要看什么电影呢？这是电影场次信息。2.影片类型Action movie动作电影 science fiction movie 科幻电影 historical movie 历史故事片Horror movie 恐怖片 comedy movie喜剧片 cartoon movie动画片 youth movie青春片Documentary movie纪录片3.影片介绍 It tells a story about A between B 固定句式，这讲述了.的故事4.选座 Please select your seat .This is the screen and the seats that have numbers are availables.请选座，银幕在这边，有数字的座位可以选。Would you like to the third row? 第三排可以吗？Row 基数词+number基数词 几排几座 such as ：row five number six 五排六座 row seven number three 七排三座5.词汇 double set menu 双人套餐 triple menu 三人套餐 membership card 会员卡The double set menu includes two tickets and something to eat，and they are a bucket of popcorn and two cokes.双人套餐包含两张电影票和小食，小食是一桶爆米花和两杯可乐。The triple menu includes three tickets and something to eat，and they are a bucket of popcorn and cokes.三人套餐包含三张电影票和小食，小食是一桶爆米花和三杯可乐If you often watch movies ，I advise you to apply for a membership card .With a membership card, you can watch movies with a 50% discount.如果您经常看电影，我建议您办理一张会员卡，办卡后，享受五折观影特惠。Which movie can I watch as soon as possible? 我最快可以看哪部电影呢？Sir/miss, you can watch +电影名，the movie will start in 5 minutes.6. 价格 顾客常用句式：(1)疑问词 How much （2）How much is a ticket? （3）How much should I pay for a ticket（two tickets）？（3）How much should I pay you all together/in total回答：(1) The offical price for one ticket is 70 yuan，but if you have two persons，you can choose our double set menu。Its 99 yuan。The double set menu includes two tickets and something to eat，and they are a bucket of popcorn and two cokes. 电影票正价是70元一张 ，如果是两个人的话，您可以选择我们的双人套餐，套餐包含两张电影票和小食，小食是一桶爆米花和两杯可乐。(2) The offical price for one ticket is 70 yuan，but if you have three persons，you can choose our triple menu。Its 135 yuan。The triple menu includes three tickets and something to eat，and they are a bucket of popcorn and three cokes. 电影票正价是70元一张 ，如果是三个人的话，您可以选择我们的双人套餐，套餐包含三张电影票和小食，小食是一桶爆米花和三杯可乐。(3) The double set menu is 99 yuan。双人套餐是99元。(3) In total, you should pay me 70/140/ 99/135 yuan.总共，你要付我.元。7.付款方式 Would you like to pay in which way？请问怎么付款In cash 现金 Credit card 信用卡 8.指引信息 It starts at电影几点开场 时间点的表达 小时+分钟 二十点十分twenty tenThe screening room is over there。影厅在那边 在层 on the +序数词+floor 楼层 the third floor 三楼 the fourth floor 四楼 The fifth floor 五楼Room No.1,2,3