生产品质管理(1).ppt

1,ManufacturingQualityManagement,生產品質管理,吳明泉博士2007,IT/SinManufacturing,Quality2,Outline,QualityDefinitionHouseofQuality(HOQ)ApplicationStatisticalProcessControl(SPC)統計流程控制TheCostofQuality品質成本QualityExpertsandKeyConceptsTQMQualitycircleSixSigmaISO9000,吳明泉博士2007,IT/SinManufacturing,Quality3,DefinitionofQuality,Conformancetorequirements與需求相符:meetingwrittenspecifications,吳明泉博士2007,IT/SinManufacturing,Quality4,ASimpleHOQ（HouseofQuality)Matrix,Amatrixdefinestherelationshipbetweentherequirementsofcustomerandproductcharacteristic,吳明泉博士2007,IT/SinManufacturing,Quality5,AnexampleofHOQMatrix,Customersrequirements,productcharacteristic,吳明泉博士2007,IT/SinManufacturing,Quality6,ADetailedHOQ,客戶對商品之認知及比較,產品特性相互關係,重要性,技術評估及目標值,吳明泉博士2007,IT/SinManufacturing,Quality7,AnexampleofDetailedHOQMatrix,吳明泉博士2007,IT/SinManufacturing,Quality8,LinkedQualityFunctionDeployment(QFD)品質功能部署Matrices,品質屋組件選用流程規畫生產需求,吳明泉博士2007,IT/SinManufacturing,Quality9,QualityFunctionDeployment(QFD)品質功能部署之優點,常用之工具，製造及服務業皆然有系統的暸解客戶需求，並轉換成技術需求。便於提早確定產品特性，降低修改設計的風險，減少產品之前置時間。利於單位間之協調與合作可借以開發出新產品,吳明泉博士2007,IT/SinManufacturing,Quality10,統計流程控制StatisticalProcessControl(SPC)-OutofControl,吳明泉博士2007,IT/SinManufacturing,Quality11,都在區間內，且接近平均值上下比例大至相同無不常之型態,統計流程控制StatisticalProcessControl(SPC)-inControl,吳明泉博士2007,IT/SinManufacturing,Quality12,TheCostofQuality品質成本,Costofconformance(COC):deliveringproductsthatmeetrequirementsandfitnessforuse達到完成品符合需求，並適合使用所耗費的成本Costofnonconformance(CONC):takingresponsibilityforfailuresornotmeetingqualityexpectations負擔失敗或未能與品質期望相符責任的成本,吳明泉博士2007,IT/SinManufacturing,Quality13,CostofQuality,吳明泉博士2007,IT/SinManufacturing,Quality14,FiveCostCategoriesRelatedtoQuality,Preventioncost:thecostofplanningandexecutingaprojectsoitiserror-freeorwithinanacceptableerrorrange預防成本Appraisalcost:thecostofevaluatingprocessesandtheiroutputstoensurequality鑑定成本Internalfailurecost:costincurredtocorrectanidentifieddefectbeforethecustomerreceivestheproduct內部錯誤成本Externalfailurecost:costthatrelatestoallerrorsnotdetectedandcorrectedbeforedeliverytothecustomer外部錯誤成本Measurementandtestequipmentcosts:capitalcostofequipmentusedtoperformpreventionandappraisalactivities衡量與測試設備成本,吳明泉博士2007,IT/SinManufacturing,Quality15,品質成本（傳統vs.現在觀點比較）,吳明泉博士2007,IT/SinManufacturing,Quality16,ModernQualityManagement,requirescustomersatisfaction客戶滿意preferspreventiontoinspection預防勝於檢驗recognizesmanagementresponsibilityforquality確認品質管理的責任,吳明泉博士2007,IT/SinManufacturing,Quality17,QualityExperts,DemingwasfamousforhisworkinrebuildingJapanandhis14points戴明十四點管理原則JuranwrotetheQualityControlHandbookand10stepstoqualityimprovement裘蘭品質改善CrosbywroteQualityisFreeandsuggestedthatorganizationsstriveforzerodefectsIshikawadevelopedtheconceptofqualitycirclesandpioneeredtheuseofFishbonediagrams石川馨品管圈及魚骨圖Taguchidevelopedmethodsforoptimizingtheprocessofengineeringexperimentation田口玄一品質工程Feigenbaumdevelopedtheconceptoftotalqualitycontrol魏根堡全面品質控制,吳明泉博士2007,IT/SinManufacturing,Quality18,FishboneorIshikawaDiagram,吳明泉博士2007,IT/SinManufacturing,Quality19,QualityCircle品管圈,組織訓練問題辨認問題分析解決報告,吳明泉博士2007,IT/SinManufacturing,Quality20,NormalDistributionandStandardDeviation常態分配與標準差,吳明泉博士2007,IT/SinManufacturing,Quality21,SixSigmaandDefectiveUnits,吳明泉博士2007,IT/SinManufacturing,Quality22,DMAIC,Define:Definetheproblem/opportunity,process,andcustomerrequirementsMeasure:Definemeasures,collect,compile,anddisplaydataAnalyze:ScrutinizeprocessdetailstofindimprovementopportunitiesImprove:GeneratesolutionsandideasforimprovingtheproblemControl:Trackandverifythestabilityoftheimprovementsandthepredictabilityofthesolution,吳明泉博士2007,IT/SinManufacturing,Quality23,TotalQualityManagement(TQM),CustomersDefineQualityQualityLeadershipandResponsibilityStrategicplanningContinuousImprovementCooperationStatisticalmethodsEducation,吳明泉博士2007,IT/SinManufacturing,Quality24,Qualit