海外KD工厂索赔业务培训教程（PPT30页).ppt

海外KD工厂索赔业务培训教程TheTrainingCourseonClaimBusinessinOverseasKDPlants,上海吉利美嘉峰国际贸易股份有限公司制造技术部ManufacturingTechnologyDept.GeelyInternationalCorporation2013年8月2日2August2013,目录/Contents,海外工厂索赔业务简介BriefintroductiononClaimBusinessinOverseasKDPlants二.KD质量信息流程的操作OperationofKDqualityinformationflow三.现场索赔确认单的制作Makingouttheclaimformofon-siteconfirmation,海外KD工厂索赔业务的介绍BriefintroductiononClaimBusinessinOverseasKDPlants,1、索赔业务术语ThetermsrelatedtoKDpartsclaim,物料索赔：指甲方按销售合同规定所提供的KD产品，在运抵乙方指定的地点后，在开箱验货、生产组装及调试过程中，因甲方原因，出现漏发或错发的物料损坏或报废、KD物料功能不全或功能丧失等质量事件，乙方因维护生产需要而向甲方提出补偿物料损失的索赔要求，甲方根据协议规定，满足乙方索赔要求的过程。Partsclaim:PartsclaimreferstotheprocessthatafterPartyAhasshippedtheKDpartssuppliedbyPartyAaspertheSalesContracttotheplacedesignatedbyPartyB,therearetobefound,duetoPartyAsreason,theissuessuchaspartsbeingshort-deliveredordeliveredwrongorqualityissuessuchaspartsbeingdamagedortobescraped,KDpartsnotfunctioningadequatelyorlosingfunctionintheprocessofunpackingtoinspect,assemblingandrectification,andthenPartyBlodgestheclaimagainstPartyAforcompensatingthelossesinmaterialssoastomeettheneedsofproductionandPartyAhonorstheclaimraisedbyPartyBasperagreement.,海外KD工厂索赔业务的介绍BriefintroductiononClaimBusinessinOverseasKDPlants,1、索赔业务术语ThetermsrelatedtoKDpartsclaim,修复索赔：指因甲方责任造成并经甲方确认可修复的物料，在KD工厂由乙方修复后，乙方向甲方提出修复费用的索赔要求。Reworkclaim:ReworkclaimreferstotheclaimraisedbyPartyBforcompensatingthereworkcostaftertheKDparts,whosequalityproblemsareascribedtoPartyAbutareconfirmedtobereworkablebyPartyA(Claimsonthepaintingproblemsarelimitedtothedamagescausedduringtheprocessoftransportationandpackaging),arereworkedbyPartyBintheKDAssemblyPlant.订单号：一般指甲乙双方签署KD套件销售合同时的流水号，一般为6位阿拉伯数字。OrderNo.:OrderNo.referstotheserialnumberofthesalescontractsignedbybothPartyAandPartyBonKDparts.Theserialnumberusuallyconsistsof6Arabicnumerals.,海外KD工厂索赔业务的介绍BriefintroductiononClaimBusinessinOverseasKDPlants,1、索赔业务术语ThetermsrelatedtoKDpartsclaim,错漏发问题：指因甲方原因，送至乙方的KD物料，与BOM表或装箱单对比，存在品类不一致，或者数量上出现差异的情况。Partsbeingshort-deliveredordeliveredwrong:Partsbeingshort-deliveredordeliveredwrongreferstothecasesthatduetothereasonofPartyA,thereisinconformityincategoryordiscrepancyinquantityoftheKDpartsdeliveredtoPartyBwhencomparedwiththeBOM（billofmaterial）orpackinglist.质量问题：指因甲方原因，送至乙方的KD物料因外观、尺寸、功能等无法满足生产、调试及整车出厂检验要求的情况。QualityProblem:QualityProblemreferstothecasesthatduetoPartyAsreason,theappearance,dimensionandfunctionoftheKDpartsdeliveredtoPartyBcannotmeettherequirementsforproduction,rectificationanddeliveryinspectionofcompletevehicles.,海外KD工厂索赔业务的介绍BriefintroductiononClaimBusinessinOverseasKDPlants,1、索赔业务术语ThetermsrelatedtoKDpartsclaim,甲方代表：指甲方或甲方关联公司派驻乙方工厂人员，负责开箱验货、生产质量支持及索赔服务工作。TheRepresentativeofPartyA:TheRepresentativeofPartyAreferstothepersonwhoissentbyPartyAorassociatecompaniesofPartyAandstationedattheplantofPartyBandwhoisauthorizedtotakechargeofthematterssuchasunpackingtoinspect,providingsupportconcerningproduction,qualityandserviceworkforclaim.乙方代表：乙方负责开箱验货及KD工厂生产、技术及质量支持的人员。TheRepresentativeofPartyB:TheRepresentativeofPartyBreferstothepersonwhoisfromPartyBandtakeschargeofunpackingtoinspectaswellasprovidingsupportinaspectsofproduction,technologyandqualityinKDAssemblyPlant.,海外KD工厂索赔业务的介绍BriefintroductiononClaimBusinessinOverseasKDPlants,2、非索赔范围Scopeofitemsthatcannotbeclaimed,1.乙方未事先书面通知甲方或未经甲方事先书面许可，自行开箱验货认定为错漏发、外观破损的物料；Partsdeemedtobeshort-deliveredordeliveredwrongortobedamagedonthesurfacewhenPartyBbyitselfunpackscontainertoinspectwithoutpriorwrittennoticetoPartyAorwithoutpriorwrittenpermissionofPartyA;2.未按甲方生产工艺、技术要求组装生产造成的损失；ThelossesresultedfromfailingtofollowtherequirementsoftheproductionprocessandtechnologystipulatedbyPartyAinassemblingandproduction;3.在组装生产过程中，车身及钣金件出现的质量问题；不合理的存储方式或没有遵守甲方特别提示的存储要求，造成物料损坏，丢失，如：未采取遮挡措施，长期露天放置，造成KD件出现斑点、锈蚀、氧化、装饰件外表面与硬物直接接触等；PartsdamagedorlostduetounreasonablestoragemodeorbeingunabletofollowtherequirementsforstorageraisedspecificallybyPartyA.Forexample,partsareputintheopenforlongtimeandnomeasuresistakentoshieldthem,leadingtothestainedspots,rustandoxidationappearingonthesurfaceoftheKDparts,andthesurfaceofthetrimpartstouchesthehardobjectsdirectlyandsoon；,海外KD工厂索赔业务的介绍BriefintroductiononClaimBusinessinOverseasKDPlants,2、非索赔范围Scopeofitemsthatcannotbeclaimed,4.库存超6个月，未采取先进先出组装生产而发现的质量问题及错漏发问题；Qualityproblemsandissuesofpartsbeingshort-deliveredordeliveredwrongfoundwhenthepartshavebeenstoredforover6monthsandFIFO(firstin,firstout)isnotadoptedinassembling;5.同一个订单下的质量信息反馈单，提交之后的三个月内，如不再出现相同订单下的质量信息反馈单，则该订单对应的索赔权限将关闭，即甲方不接受涉及该订单的质量信息反馈和索赔单。Withinthreemonthsafter“PartsQualityProblemFeedbackForm”underoneorderNo.issubmitted,ifnoother“PartsQualityProblemFeedbackForm”underthesameorderNo.issubmitted,thecorrespondingrighttoclaimonthepartsoftheordershallbeforfeited,i.e.the“PartsQualityProblemFeedbackForm”andthe“ClaimFormforKDParts”inconnectionwiththeorderwillnotbeacceptedbyPartyA.,海外KD工厂索赔业务的介绍BriefintroductiononClaimBusinessinOverseasKDPlants,3、索赔业务流程Theflowofclaimbusiness,目录/Contents,海外工厂索赔业务简介BriefintroductiononClaimBusinessinOverseasKDPlants二.KD质量信息流程的操作OperationofKDqualityinformationflow三.现场索赔确认单的制作Makingouttheclaimformofon-siteconfirmation,打开进入CPC界面OpenandenterintotheinterfaceofCPC,协同管理Collaborativemanagement,美嘉峰办公Mejiafengofficialbusiness,KD部KDDept.,KD质量信息反馈处理流程KDpartsqualityinformationfeedbackhandlingflow,KD质量信息处理流程的操作OperationofKDqualityinformationflow,1、质量信息反馈流程的启动Startthequalityinformationfeedbackflow,KD质量信息处理流程的操作OperationofKDqualityinformationflow,KD产品质量信息反馈表KDPartsQualityProblemFeedbackForm,质量问题分析8D报告8DReportofQualityAnalysis,2、质量信息反馈表单的构成TheconstitutionofKDPartsQualityProblemFeedbackForm,对于质量信息反馈单，按问题发生的时间、车型、地点、涉及的物料的不同，分别填写，一个问题填写一份表单，除填写文字信息外，还应提供数字化方式的图片或视频信息。The“KDPartsQualityProblemFeedbackForm”shallbefilledoutintermsoftheproblemoccurringtime,vehicletype,occurringplaceandthepartsinvolvedrespectively,andforeachproblem,aformisfilledout.Inadditiontothetextinformation,digitalinformationsuchaspicturesorvideoinformationshallalsobeprovided.,二、KD质量信息处理流程的操作OperationofKDqualityinformationflow,3、质量信息反馈表单的填写Fillinginthe“KDPartsQualityProblemFeedbackForm”,按问题物料所在的批次如实填写订单信息。Fillintheorderinformationtruthfullybasedonthebatchofproblematicparts,订单号以美嘉峰公司销售管理部提供的贸易合同号进行填写(6位)，如：130101，不允许另加编号，数字输入时必须为半角。OrderNumberboxshallbefilledinwiththecontractNo.givenbySalesManagementDept.OfGeelyInternationalCorporation(6digital),suchas130101.AddingNumberisnotallowed.Thedigitalsshallbeinputinhalfwidth.,订单信息栏,到货数量填写以该订单要求到货的台套数量进行填写，数字输入时必须为半角。ArrivalQuantityboxshallbefilledinwiththequantityofsetsrequiredbytheorder,andthedigitalsshallbeinputinhalfwidth.,二、KD质量信息处理流程的操作OperationofKDqualityinformationflow,3、质量信息反馈表单的填写Fillinginthe“KDPartsQualityProblemFeedbackForm”,物料信息栏,物料编码和供应商代码填写必须准确，数字与字母输入时必须为半角。PartNo.andsuppliercodeshallbefilledincorrectlyanddigitalandlettershallbeinputinhalfwidth.,重要度主要以是否影响海外工厂生产为主要依据，需要紧急补发的物料重要度必须为A类。ImportanceboxshallbefilledinbasedonwhetherproductioninoverseasplantsisaffectedandthepartsneededtodeliverurgentlyisclassifiedasAclass.,问题件数量应为实际发生的问题数，只填写半角的数字。Theproblematicpartsquantityshouldbequantityofproblemsactuallyhappened,andtheboxshouldbefilledinhalfwidthdigital.,按供货装态进行填写，索赔件订单填写“一般散件”。Fillitasperthesupplystatus.Ifitisfromtheorderforclaimedparts,itshouldbe“generalKDparts”,按要求添加索赔单，照片粘贴至word中，文件名称为索赔单号。Addclaimformaspertherequirement,andthephotoisposttoWORDtextwiththeclaimformNoasthenameofthedocument.,二、KD质量信息处理流程的操作OperationofKDqualityinformationflow,3、质量信息反馈表单的填写Fillinginthe“KDPartsQualityProblemFeedbackForm”,问题信息栏,对物料的问题点进行描述，以便国内进行分析改进。Describetheproblemofthepartsoastohelpdomesticplantanalyzeandimprovethepart.,按附件模版要求制作照片附件，必要时可添加视频。Makephotoattachmentasperthetemplateinattachment,andaddvideodocumentifnecessary.,整改意见：如：“由包装公司整改，并于*天内完成”等意见。Modificationopinion:Forexample“modifiedbypackagingcompany,andfinishedwithin.days”,指定问题整改责任人，本栏在流程中选择后自动导入。Designatetheresponsiblepersonnelforthemodification,andintheboxthenameisintroducedaftermakingselection.,根据车型产地填写。Fillaccordingtovehicletypeandproductionplace,针对“基本信息栏”及“问题信息”内容进行审核，并可给出处理意见。Checkthecontentsin“basicinformationbox“and”probleminformationbox”andwriteouthandlingopinion.,审核判定栏,KD质量信息处理流程的操作OperationofKDqualityinformationflow,3、质量信息反馈表单的填写Fillinginthe“KDPartsQualityProblemFeedbackForm”,可根据驻厂代表原因分析论证后填写。Fillinaftermakingreasonanalysisanddemonstrationbyrepresentativestationedinoverseasplant,基本信息，由系统带出。Basicinformationisgivenbysystem.,项目整改成员姓名、职位、联系方式。Names,titleandcontactwayofthemodificationprojectmembers,可根据驻厂代表反馈的问题描述进行分析论证后填写。Fillinaftermakinganalysisanddemonstrationbasedonproblemdescriptionfedbackbyrepresentativestationedinoverseasplant,可根据驻厂代表判定分析论证后填写，给出相应措施。Fillinaftermakingjudgmentanalysisanddemonstrationbyrepresentativestationedinoverseasplantandpointoutcorrespondingmeasures.,二、KD质量信息处理流程的操作OperationofKDqualityinformationflow,3、质量信息反馈表单的填写Fillinginthe“KDPartsQualityProblemFeedbackForm”,预防类似问题发生的措施，如设计变更或BOM更新等。ThemeasurestopreventthesimilarproblemsfromhappeningsuchasdesignECorBOMupdating.,有整改计划实施和完成时间、责任人等。Thereshouldbemodificationplanimplementationandfinishtime,responsiblepersonnel.,整改过程、进度阶段或完成情况描述。Modificationprocess,progressstageorsituationofcompletion,二、KD质量信息处理流程的操作OperationofKDqualityinformationflow,3、质量信息反馈表单的填写Fillinginthe“KDPartsQualityProblemFeedbackForm”,海外驻厂人员对整改后效果进行验证。Personsstationedinoverseasplantshallvalidatetheeffectofmodification,由项目整改负责人填写。Theresponsiblepersonforthemodificationprojectshallfillhere.,基地及美嘉峰相关人员对完成的8D报告内容进行审核。TherelevantpersonnelfrommanufacturingplantsandGeelyInternationalCorporationshallexamineandapprovethecontentsof8D.,二、KD质量信息处理流程的操作OperationofKDqualityinformationflow,3、质量信息反馈表单的填写Fillinginthe“KDPartsQualityProblemFeedbackForm”,二、KD质量信息处理流程的操作OperationofKDqualityinformationflow,4、质量信息反馈表单的提交Submittingthe“KDPartsQualityProblemFeedbackForm”,在主题栏中按要求填写主题，格式：“订单号-车型-物料名称”，点击提交按钮即可。Inthesubjectbox,thesubjectisfilledintheformat“orderNo-vehicletype-partname.”andthenclickthebutton“submission”.,二、KD质量信息处理流程的操作OperationofKDqualityinformationflow,5、描述附件的制作Makingoutthedescribingattachments,描述附件内容一般以照片形式为主，文件名称格式为“订单号-车型-物料名称”，Word模版或Excel模板皆可。Thecontentsofdescribingattachmentsshallgenerallytakephotosasthemaimform,andtheformatofthedocumentsisintheform“orderNo-vehicletype-partname.”照片清晰、拍摄角度能准确显示故障现象，并圈出问题点标注说明。Thephotoshallbeclearandtheperspectiveofthephotocanexactlyshowthefailureandtheproblematicpointsshallbecircledandmarkedtobegivenexplanation.,二、KD质量信息处理流程的操作OperationofKDqualityinformationflow,5、描述附件的制作Makingoutthedescribingattachments,产品质量问题附件照片必须有故障件整体照片、故障点放大照片、永久性标识或二维条码（开箱或拆箱阶段发生的问题需提供包装箱/架整体照片和箱单照片）。Forphotosofqualityproblems,theremustbethephotoofwholefailurepart,amplifiedphotooffailurepoint,andpermanentlabelortwodimensionalbarcode(Forproblemsfoundduringunpackingorunboxing,itisneededtoprovidephotoofwholepackagingbox/stillageandphotoofpackinglist)错漏发问题附件照片必须有包装箱/架整体照片、箱单照片、错漏或破损零件照片(错发件将应发和实发零件进行对比拍照)。Forproblemsfoundduetobeingshortdeliveredorwrongdelivered,itisneededtoprovidehephotoofwholepackagingbox/stillageandphotoofpackinglist,photoofpartsbeingshortdeliveredorwrongdeliveredorpartsdamaged(Wrongdeliveredpartsshallbephotographedtogetherwithcorrectpartsincomparison),23,转向器拉杆与轮毂周遍干涉部位,二、KD质量信息处理流程的操作OperationofKDqualityinformationflow,5、描述附件的制作Makingoutthedescribingattachments,转向器左拉杆错装，向左转弯时拉杆与轮毂干涉部位,Foulinglocationbetweenthetrackrodofthesteeringboxandthehub,ThetrackrodLHofthesteeringboxisfittedwrongandfoulsthehubwhenvehicleturningleft.,24,二、KD质量信息处理流程的操作OperationofKDqualityinformationflow,5、描述附件的制作Makingoutthedescribingattachments,转向器左拉杆错装，向左转弯时拉杆与轮毂干涉部位,ThetrackrodLHofthesteeringboxisfittedwrongandfoulsthehubwhenvehicleturningleft.,海外工厂索赔业务简介BriefintroductiononClaimBusinessinOverseasKDPlants二.KD质量信息流程的操作OperationofKDqualityinformationflow三.现场索赔确认单的制作Makingouttheclaimformofon-siteconfirmation,目录/Contents,三、现场索赔确认单的制作Makingouttheclaimformofon-siteconfirmation,1、现场索赔确认单范本Sampleofclaimformon-siteconfirmation,三、现场索赔确认单的制作Makingouttheclaimformofon-siteconfirmation,2、现场索赔确认单的填写Fillingintheclaimformon-s