罗技的绩效指标设计.ppt

,NewBenchmarksandPerformanceMetricsforProgressiveAssetManagement,GrayWilliams,VPWWSupplyChain-LogitechAnnePatterson,VPClientDelivery-WCTbid,Agenda,TheProblemStatement:TooMuchInventoryMyPrescriptionforInventoryHealthTargetedAssetManagementProcessesKeepingScoreMetricsTools&TechnologyReviewConclusions&Recommendations,Logitech-Overview,PersonalInterfaceProductsOff-shorecontractmanufacturersSurfacetransportSupply-demandsynchronizationisaconstantchallengeNeedforcontinuousprocessofproactivelyidentifyinganddispositioningat-riskinventory,TheProblemStatement:TooMuchInventory,Supply-DemandSynchronization,CostpressureContractManufacturingOff-shoreproductionSurfacetransportation,ProductTurnoverFocusisonNPI,At-RiskInventoryCategories:ActiveProductsObsoleteProducts(FactoryNew)Returns(WhiteBox)D-Stock(Refurb),MakingMattersWorse:PriceErosion,KeepingInventoryMoving:ProgressiveDispositioning,Std.Cost,FullMargin,50,75,25,100,125,150,Dispositionexcessinventorywhereveritis-factory,DCs,andchannel,Minimizetheadministrativeandoperationalcostsofdispositioning,Strictlyadheretocompetitivebiddingforfinishedgoodsandcomponentshortagesandexcessdispositioning,Ensureacompleteaudittrail,3StepstoInventoryHealth,TuneupyourInventoryPolicy,CleardefinitionClearlycommunicatedLinkProductLifeCycletoInventoryPolicySetGoals%ofinventorybyagingcategoryMonitorprogress,3StepstoInventoryHealth,TakeAction:ProgressivelyDispositionExcessInventory,ChannelIntranetAuctionSite,BrokerExtranetAuctionSite,SiteManagementDashboard,=PeriodCosts+PriceErosionFactor*(ExcessinDC+ExcessinChannel),ExcessIndex*:Onthebasisofcurrentexcessinventoryof$40M,theexcessindexiscalculatedasfollows:,WhseCosts:$286kStdRevCosts:$400kE&OReserve:$400kCostofCapital:$300k$1,386k,+,1%,*,($40M+$30M),=$1,386k+$700kInotherwords,thecostofinactionthismonthis$2M,3StepstoInventoryHealth,DefineMetricsandMeasureSuccess,Active,Excess,*sampledata,ExcessIndex:ACompositeofMetrics,Revenue/RecoveryComponentThePriceErosionfactorDeltabetweensalesprice(DistributorDiscount)andWCTMarketIntelligence(currentmarketprice).IndexconsistsoftheabovedeltacalculatedforthetopnSKUswhichmakeup80%oftheexcess$forthecategory(linkto“ThePriceErosionFactor-Example”slideforreturnscostcomponents)Cost/CostAvoidanceComponentWhereisthisexcess?Channel:costofreturnMemphis:storageIndy:storage+3pservicesThecostofreturningchannelinventoryishigherthancostofholdinginventoryatMemphis.Thus,thelocationoftheinventoryisafactorintheexposurecalculation(linkto“ExcessIndexCostComponent”slideforreturnscostcomponents),ThePriceErosionFactor,Example:LetussaythatofActiveInventoryattheUSDistributionCenter,12SKUsmakeup80%oftheinventory(atstandardcost).CalculatingthePriceErosionFactorusingtheaboveformulaforthose12itemswillgiveareasonableindicationofpriceerosion.,ExcessIndexCostComponent,Calculatetotalquarterlyreturncostperunitusingtheappropriatefactorssuchasthoselistedbelow.Dividethiscostbythenumberofunitsinthechannelpendingreturnforthequarter.ThisistheincreasedliabilityofexcesschannelinventoryandmustbeapartoftheExcessIndex.ReturnScrapRate(%-age)*COGSReturnsTransactionCostTransportationCost(1Way)Re-WorkCostTotalCostofReturns(000,000),TheProgressiveDispositioningCycle,WCTbidChannelIntranetAuction,WCTbidLiquidationAuction,Scrap/Recycle,Routine(monthly)identificationofat-riskinventoryPostedtointranetchannelauctionsiteFinancedeterminesminimumpricingSalesforceproxybidsonbehalfofretailers,PrivateAuctionApprovedclose-outpartnersonlyCompetitivebiddingTotaloperationalsupportfromWCTbid,ControlleddestructionRecyclingCompliancereporting,TheProgressiveDispositioningCycle,WCTbidLiquidationAuction,Scrap/Recycle,ProgressiveDispositioningisaninterlockprocessensuring:Inventoryvisibility:onereal-timeviewforSales,Finance,SupplyChainBrandprotection:onlyapprovedliquidatorsAdministrativeStreamlining:overheadreductionControls:Sarbanes-Oxleytransactiontransparency,closedloopinventorytracking,audittrailMetricstodrivecontinuousimprovement,WCTbidChannelIntranetAuction,ProductRecoveryManagement,CommercialEnd-Users,Distributors,andHouseholdEnd-Users,ForwardSupplyChain,ReverseSupplyChain,ForwardSupplyChain,ReverseSupplyChain,Manufacturing,Distribution,Customer,OEMs,3PLs,4PLs,CMs,ODMs,Refurbi