TQM 的 100種方法.doc

LIST OF 100 METHODS FOR TQMManagement methods1. Acceptable quality level (AQL)2. Affinity diagram3. Arrow diagram4. Benchmarking5. Consensus reaching6. Contingency planning7. Cost-benefit analysis8. Criteria testing9. Customers contingency table10. Deming wheel (PDCA)11. Departmental purpose analysis (DPA)12. Error proofing (pokayoke)13. Force analysis14. Gannt charts15. ISO 900016. Just in time (JIT)17. Kaizen18. Mystery shopping19. Objective ranking20. Pareto analysis21. Potential problem analysis (PPA)22. Problem prevention plan23. Process decision programme chart24. Programme evaluation and review (PER) technique25. Quality circles26. Quality function deployment (QFD)27. Relation diagram28. Teamwork29. Total productive maintenance30. Why-how charting31. Zero difectsAnalytical methods32. Cause and effect analysis33. Critical path analysis (CPA)34. Departmental cost of quality35. Domainal mapping36. Evolutionary operation (EVOP)37. Failure mode and effect analysis (FMEA)38. Fault tree analysis39. Force field analysis40. Minute analysis41. Paired comparisons42. Parameter design43. Process cost of quality44. Reliability45. Robust design (off-line quality control)46. Solution effect analysis47. Stratification48. System design49. Taguchi methods50. Tolerance designIdea generation51. Brainstorming52. Brainwriting53. Breaking set54. Buzz groups55. Idea writing56. Imagineering57. Improve internal process (IIP) plan58. Lateral thinking59. List reduction60. Mind mapping61. Morphological forced connections62. Multi-voting63. Nominal group technique64. Opportunity analysis65. Rich pictures66. Snowballing67. Suggestion schemesDate collection analysis and display68. Bar charts69. Basic statistics70. Box and whisker plots71. C chart72. Checksheets73. Concentration diagrams74. Cusum chart75. Dot plots76. Flowcharts77. Geometric moving average78. Histograms79. Hoshin kanri (quality policy deployment)80. Is/is not matrix81. Matrix data analysis82. Matrix diagram83. Moving average84. Multi-vari charts85. NP chart86. Paynter chart87. P chart88. Pie charts89. Process analysis90. Process capability91. Sampling92. Scatter diagrams93. Spider web diagrams94. Statistical process control (SP