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Oracle Proposal to Hong Kong Telecommunication Limited Request for Business Support System Prepared by Oracle Systems Hong Kong Limited October 9, 1997 Oracle Systems Hong Kong Limited Table of Contents SECTION 1: EXECUTIVE SUMMARY SECTION 2: SOLUTION AND APPROACH SECTION 3: IMPLEMENTATION: PHASE 1 OF OPTION 1 SECTION 4: IMPLEMENTATION: PHASE 2 OF OPTION 1 SECTION 5: IMPLEMENTATION: PHASE 1 OF OPTION 2 SECTION 6: IMPLEMENTATION: PHASE 2 OF OPTION 2 SECTION 7: COST PROPOSAL SECTION 8: ABOUT ORACLE 8.1 Company Profile 8.2 References SECTION 9: ORACLE APPLICATIONS 9.1 Overview 9.2 Year 2000 Compliance 9.3 Environment 9.4 System Sizing 9.5 Backup and Recovery 9.6 Releases Information 9.7 Documentation 9.8 Web Enabling Capability SECTION 10: DESCRIPTION OF PROPOSED MODULES SECTION 11: ORACLE CONSULTING SERVICES SECTION 12: ORACLE SUPPORT SERVICES 12.1 Overview 12.2 Gold Support SECTION 13: ORACLE EDUCATION SERVICES SECTION 14: METHODS AND PROCEDURE 14.1 Oracle Applications Implementation Methodology 14.2 Key Deliverables 14.3 Scope Change Control 14.4 Quality Assurance and Deliverable Acceptance SECTION 15: ASSUMPTIONS SECTION 16: COMMERCIAL TERMS APPENDICES: APPENDIX A: COMPLIANCE TABLE - GENERAL REQUIREMENTS APPENDIX B: COMPLIANCE TABLE - LOGISTICS REQUIREMENTS B.1 Statement of Compliance B.2 Phase 1 of Option 1 Exclusion List B.3 Phase 1 of Option 2 Inclusion List APPENDIX C: COMPLIANCE TABLE - FINANCIAL REQUIREMENTS C.1 Statement of Compliance C.2 Phase 2 of Option 1 Exclusion List C.3 Phase 2 of Option 2 Inclusion List Declaration “We, Oracle System Hong Kong Limited, declare that to the best of our knowledge that the employee(s) of Hong Kong Telecommunication Limited has/have no financial or other interest in our Company either directly or indirectly through members of his/her/their family.” Confidentiality Material contained in this document represents proprietary information pertaining to Oracle. This document includes information that should not be disclosed outside of Hong Kong Telecommunication Limited an

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