技术部总经理岗位说明书.doc

技术部总经理职位描述文件职位识别信息职位名称技术部总经理所属部门资讯科技部职位编号所在城市工作地点资讯科技部出差要求无偶尔经常常驻版本号V1.0生效日期工作网络关系直接上级职位资讯科技部总监汇报职位直接下级职位技术支持经理、软件开发经理、知识库管理经理人员管理权限薪酬无 建议权 决定权直接下级人数3绩效无 建议权 决定权直接管辖团队15配备无 建议权 决定权业务指导职位对职位产生影响的外部机构受到职位影响的外部机构任职资格教育程度本科及以上学历专业方向客户服务中心高级管理工作经验超过八年跨国公司IT工作经验, 四年国内客户服务中心行业经验核心能力客户服务中心，IT行业通用能力专业能力 Control Planning Delegation Coordination专业技能 Contact center technology management Contact Center project management Knowledge on hardware and client/server application, database administration. Knowledge on contact centre /paging centre systems, LAN/WAN management and ACD/IVRS support.通用技能 Communication Leadership and people management 职位目的与职责职位目的（存在的理由，限制和目标）To build, manage and maintain a state-of-the-art contact center platform for the company职责范围(名称、定义、该职责所要达到的结果/目标)责任级别（全部/部分/协助）衡量标准(数量、质量)业务类战略层面 To build, manage and maintain a reliable, stable, multi-channel accessible, flexible, easily expandable and easily compatible contact center platform to support business growth Full Senior management assessmentOperational Level To carry out technology/solution development and evaluation to continuously enrich the contact center platform and adopt the state-of-the-art technology to the contact centre systems for improving efficiency and productivity To design, implement, develop leading edge contact-centre CTI technology. To design and implement customized solutions to meet various changing program demands and business needs.All KPIs on systems I