Ethical Decision Making.ppt

ethicaldecisionmaking,considerthis:“youandal”,youarethemanagerforbig-mart,alargediscountretailer.yourecentlyfiredal,asalesclerk,afteralpunchedacustomerduringadisputeinthestore(aladmittedthisafterthecustomercomplained).sue,managerofyourcompetitor,mega-mart,callsyoutotellyouthatalhasappliedforajobatmega-mart,andtoaskyouwhetheralis“goodwithcustomers.”whatdoyoudo?,whatisethics?(classdiscussion),whatisethics?,ethics:thestudyofrightandwrong“inaction”learningobjective:beabletoeffectivelyresolve“ethicaldilemmas”inbusinessmoralphilosophy:toolsforthisprocess“values:”principlesthatareimportanttoindividual,group,legalresponsibilitiesðicaldilemmas,legaldutiesmaybeclearisthedecisiontherightactiontotake?makingabusinessdecisioncaninvolveethicaldilemmas,“anethicaldilemma?”,choicetobemadeimplicatescompetingvalues,rights,&goalspotentialharmtodecisionmaker?potentialharmtoothers?“rippleeffect:”long-term,farreachingimplicationsofdecisiontobemade.,lawðicswithanemphasisonethics,acomparison,is“legal”thesameas“ethical?”,yesornoormaybe,oridontknow?,is“legal”thesameas“ethical?”yes?,ifoneisactingwithinthelawpresumablyoneisactingethically.thelawdefinesspecificduties.someconductisallowedsomenot.balancecompetingvalues.compliancenofurtheractionformalpunishmentofillegalconduct.,is“legal”thesameas“ethical?”no?,ethicsoffersguidanceonhowoneshouldact.addressessituationswherecompetingvaluesclash.actionorinactionmaybecontrolledbyformalorinformalprocess.actionbeyondmerecompliancetolegalduty.,howtoevaluatesolutions:sometheories,stakeholder/utilitariantheory:greatestgoodtothegreatestnumberrightstheory:respectingandprotectingindividualrightstofairandequaltreatment,privacy,freedomtoadvance,etc.justicetheory:fairdistributionofbenefitsandburdens:canharmtoindividualbejustifiable?categoricalimperative:“whatifeveryonetooksuchaction?”“frontpagetest:”whatifmydecisionwasreportedonthefrontpageofthelosangelestimes?,howtoresolveethicaldilemmasinbusiness,identifyrelevantfactsidentifyrelevantissue(s)identifyprimarystakeholdersidentifypossiblesolutionsevaluateeachpossiblesolutioncompareandassessconsequencesdecideonsolutiontakeaction,additionalapproachestoethicaldecisionmaking,fivequestionapproach(tucker)moralstandardsapproach(velasquez)pastinsapproach,practicalapproachestoethics,fivequestionapproach(tucker)evaluateeachalternativeon:profitability(shareholders)legality(societyatlarge)fairnessimpactontherightsofstakeholdersimpactonsustainabledevelopment(environment),practicalapproachestoethics,moralstandardsapproach(velasquez)isthedecision:ofnetbenefittosocietyfairtoallstakeholders(fairdistributionofbenefitsandburdens)consistentwitheachpersonsrights,practicalapproachestoethics,pastinsapproach(pastin)groundruleethics(organization/individualrulesandvalues)end-pointethics(greatestnetgoodforallconcerned)ruleethics(determineethicalboundariestotakeintoaccountimpingementofrights)socialcontractethics(howtomoveboundaries),considerthis:“youandal”,youarethemanagerforbig-mart,alargediscountretailer.yourecentlyfiredal,asalesclerk,afteralpunchedacustomerduringadisputeinthestore(aladmittedthisafterthecustomercomplained).sue,managerofyourcompetitor,mega-mart,callsyoutotellyouthatalhasappliedforajobatm