旅游服务英语课后答案.doc

Chapter 1 At the Travel AgencyUnit 1 Tour ConsultationTask 11. How many days 2. What kind of hotels to stay at;Task 21. sorting 2. accommodations 3. rentals 4. regulations 5. visasTask 31. 2, 3. 4. 5. Task 41. sightseeing 2. folders 3. vacancy 4. admission Task 51.Booking a tour for her company. 2. 5-star hotels 3.May 11thTask 61. establishing rapport 2. sales consultants 3. a travel agency 4. presenting products 5. features 6. Benefits More for ExercisesI EFGJH IADCBII BCBBA ACBCAIII. 1. How may I help you?2. What holidays do you have on offer?3. How about a week there?4. What kind of hotel would you be interested in?5. That sounds great.Unit 2 Tour ArrangementTask 11. confirm 2. national guide 3. itinerary 4. reasonable 5. currentTask 21.duration 2. travel expenses 3. location 4. specific information 5. travel agency Task 31. 2. 3. Task 41. brief 2. copy 3. cruise 4. attractive 5. commercialTask 5:Calvin will visit Xidi and Hongcun instead of climbing Mt. Huangshan because it is going to rain today.Task 61. Day 1 dinner; Day 2 & Day 3: breakfast, lunch and dinner; Day 4: breakfast2. the Great Wall, Tiananmen Square, Forbidden City, the Summer Palace, the Temple of Heaven, the Sacred Way and the Ming Tomb3. Plane and coach.More for ExercisesI ABACA CBADCII 1. stroll 2. itinerary 3. Havein mind 4. itches for 5. arranged6. fetch 7. work out 8. alternations 9. attractions 10. excursionsIII. 1. talk about the itinerary for your trip.2. there havent been any changes.3. How do you like this itinerary?.4. Do you have any special suggestions?5. If there should be any changes, please let me know in advance.Chapter 2 ArrivalUnit 1 Guests ArrivalTask 1Prior to arrival1.confirm 2. coach driver 3. 30 minutes 4.parking lot 5 arrival lobby Upon arrival 6. meet7. check8. claimed9. lead10. politely greetEnroute to hotel11. local customs 12. hotelTask 21. apologize 2. fulfill 3.fill in 4. write down 5. itinerary 6. contact 7. informTask 31. 2, 3. 4. 5. Task 41. CO 158 2. tag 3. fill in 4. red 5.teddy bear 6. Italian black 7. 3 monthsTask 51.Yes, he did. 2. Almost 15 hours 3.No, it wont. It will take 50 minutes.Task 61. take 2.promise 3. enjoy 4. perfect 5. a variety of 6. golf packages 7. information session 8.recommend 9.exchange 10. credit card 11. vacationMore for ExercisesI EDGBH FCIJAII 1.immigration control 2. baggage claim 3. customer service counter 4. missing baggage 5. damaged 6. lost baggage report 7.compensate 8. a copy of your itinerary9. late check-in 10. carry-on bags 11. destination ticket 12. a change of clothes13. Travel insuranceIII. 1. Shall I introduce my colleague and myself?2. I will be your tour guide during your stay in Beijing.3. He comes to welcome you. 4. The coach number is Jing-B-72128.5. Please let us know.6. Please do not hesitate to tell me.7. Which is located in the center of the city8. Our hotel is the first choice for many travelers from all over the world.Unit 2 Money ExchangeTask 11.called 2. the Peoples Bank of China 3.unit 4. notes 5. coins 6. paper notes 7.coins Task 21.left over 2.gifts 3.duty- free shop 4.convert 5. airport 6. souvenir Task 31.1.15 U.S. to the euro 2. 600 3. fiftiesTask 41. credit card 2. US dollars 3.600 Euros 4. 4200 Task 5:1.500 dollars 2. hundreds 3. 5 dollars 4. $100.III. Role playCashier: Hello. How can I help you today?Customer: Hello. I am leaving for Hangzhou next week and Id like some information on the telephone banking services offered at by your bank.Cashier: Certainly. What would you like to know?Customer: How do I sign up?Cashier: Just let me know, Ill sign you up immediately.Customer: Can you tell me how the telephone banking services work?Cashier: You can do all your day-to-day banking over the telephone, 24 hours a day.Customer: Thats great. How do I access my account?Cashier: Just call the bank, key in your PIN number and listen to the menu of options available.Customer: How do I choose which option I want?Cashier: Just press the number for the service stated by the recording.Customer: What kind of things can I do?Cashier: You can check your balance, pay bills, order a statement or even transfer money to another bank.Customer: Thats fantastic! Can I exchange money online?Cashier: Im afraid you have to come to the bank to do that.Customer: What about getting help if I have any problems?Cashier: Theres an automated answering machine and staff are available 9 to 5 seven days a week.Customer: It all sounds very good to me. Id like to sign up.Task 61.available 2. vary 3. make a difference 4. transaction charges 5. falling6. freely 7. sets 8. current rates 9 would rather 10. freezeTask 71.You can do that at many places, such as hotels, airports, banks and ATMs.2.Yes, they do.3.It is convenient but more expensive.4.Yes, there are. You can take credit cards with you.5. Your bank may freeze your card if out-of-the-ordinary transactions appear.More for ExercisesI BADCE GFIHJII 1. deposit, ATM 2. bankbook, fixed deposit account, current account 3. exchange currency, exchange rate, credit card, travelers check. III. 1. change Australian dollars for RMB.2. How much would you like to change?3. Whats the rate today?4. What was the rate yesterday?5. Will the rate still go down tomorrow?6. I want to change 1000 Australian dollars for RMB.7. Please sign here in this form.8. How would you like your bills? 9. Fifties will do.Chapter 3 At the hotelUnit 1 Checking in Task 11.accepted 2. deposit 3. cost 4. total amount 5. passports 6. reservation 7, sharing 8. checking-in time 9.check-out time 10. half-day useTask 21.Assign 2. rotate 3. clients 4. group leader 5. distribute 6. arrangement7. deluxe 8. executive 9. Hand outTask 31. 2, 3. 4. 5. Task 41.What can I do for you? 2. computer system .3. Three single room, five double rooms and two suites. 4. passports 5. 2：00 p.m.Task 51. No, she doesnt. 2. by credit card. 3. Yes, they are.Task 61.made 2, fill in 3. check 4. keys 5. overseas 6. services 7. sign 8. buffet 9. unpleasant 10. enjoyMore for ExercisesI CBAFD GEJIHII BCCBB CAAAAIII. 1.I had a reservation last week.2.a double with a front view for June 12th for 3 days. Is that correct?3.Would you mind filling in the form and then showing me your passports?4.How will you be paying, In cash or credit card, sir? 5.That room 405 is on the fourth floor. Unit 2 Hotel service and FacilitiesTask 11. the Business Center 2. the Front Desk 3. the Shopping Arcade 4. the Meeting Service5.the Cashiers 6.the Housekeeping Department 7. the Food and Beverage DepartmentTask 21.calls for 2. amenities 3. maintenance employee 4. TV remote controller 5. wardrobe 6. valuble safe 7. Currency Exchange 8. The room service .Task 31. at the Business Center 2. opposite the business center 3. Chinese，Japanese and Western food 4. at the Front Desk according to the exchange rate.5. from 700 am. till 1000 pm 6. Next month on October 9th.7. at the Shopping Arcade 8. call the airlineTask 41. fitness center 2.beauty salon 3.sauna 4. indoor swimming pool. 5. have a spa Task 5:1. fifth 2. top 3. annual membership 4. laundry 5.The freezing policy 6. The membership 7. 10% discount. 8. a 24-hour Task 61. for the first time 2.show him around 3.apparatuses 4. attached to 5.membership 6.patient 7.application forms 8.Especially 9.concerning 10.remind Task 71. As a clerk, you should try to be kind and patient enough to show the guest around and give some introduction, especially those latest and modern apparatuses which will attract the guest to have a try.2. As a clerk, you should be patient and ready to answer all kinds of questions. Especially for some items in the form concerning somewhat the guests privacy, such as the phone number, address etc. Explain the necessity and dont rush at the same time.3. You should always be ready to offer your help directing the guests how to use some fitness apparatus and paying attention to your guests who seem to be the new comers. When someone is doing anything wrong or dangerous, remind him as soon as possible. Try to be helpful.More for ExercisesI ACBAD CDCDBII badca abbacA.A. bar B. _dining hall _ C . Currency exchange D. reception deskE. parking lot F. business center G shopping arcade or souvenir shop H laundry service I mahjong room J billiard room, K sauna room L massage room M beauty salon or beauty parlor N food delivery O Tennis court P gym Q badminton court R swimming pool S squash court T bowling room B. 1.Reception desk,2.business center, 3.Tennis court4 .gym, badminton court, swimming pool, squash court, bowling room5. the Shopping Arcade III. 1.There is a souvenir shop on the left hand side, where you may buy some typical Chinese gifts there. 2.Registered guests can have a free dip in our swimming pool.3.Good evening, do you provide wake-up call services in this hotel?4.I feel pain at my back. So Id like to have a massage.5.If you register this month, you can get 10% discount.Chapter 4 Food and DrinksUnit 1 Eating OutTask 11. reasons 2. solve 3. fail, touristTask 21.patience 2. habits 3. suggestions, apologizeTask 31. 2. 3. 4. 5. Task 41. order 2. tasty 3. special 4. take 5. enoughTask 51. 189 yuan 2. No. 3. By credit card 4. Yes.Task 61. appetizers 2. New York Steak 3. fish 4. apple pie 5. beveragesTask 7 1 d 2e 3g 4b 5h 6f 7c 8a 9j 10iMore for ExercisesI. AACBC AACCAII. Complete the following dialogue by translating the Chinese into English orally1May I have my bill？2Id like to pay with a credit card.3Then do you have your passport？4Please sign your name here.IIITranslate the following sentences into Chinese.1. 恐怕我们不受理早餐的预定。2. 你喜欢牛排做得熟一些还是生一点的?3. 您的色拉放什么调料？4. 请稍后上菜，我们还有一个朋友没到。5. 还有一些汤，请问哪位客人需要添加？6. 对不起，我们这里不收个人支票。这是旅馆的规定。7. 要收附加费。Unit 2 Chinese CuisineTask 11. Decline 2. thanks 3. avoidTask 2 Help, send， difficulty, declineTask 3 Listen to the following dialogue at a restaurant and fill in the table.FoodPriceNumberFoodPriceNumber Sweet Soya Bean Milk￥3.001Green Chinese Pancake￥4.00 1 Salty Soya Bean Milk￥3.00Steamed Stuffed Bun￥2.00Fried Bread Sticks￥2.001Porridge￥4.00Task 41.She would like to try some Chinese food.2.No. She has no idea about Chinese food.3.Beijing Roast duck.4.Beijing food is on the fourth floor.Task 51. Soup 2. enjoy 3. small 4. tender 5. fullTask 61.cuisines 2.China 3. focus 4.natural 5.selection 6.tenderness 7. classicalMore for exercisesI. Choose the appropriate words to fill in the blanks. Change the form if necessary.1. drink 2. medium rare 3. bite 4. wine 5. send 6. reserved 7. bill 8. delicious 9. sauce 10. orderII. Translation Practice1. 按中国的方式，是先上汤再上菜；如果您喜欢，我们可以先上菜再上汤。2. 这是水果拼盘，由我们赠送。3. 我好像不会用筷子。您能帮我拿一副刀叉吗？4. 请用葱和甜面酱将北京烤鸭包在煎饼里。5. 这种食物最好趁热吃，凉了就没味道了。Unit 3 DrinksTask 11. before-dinner, with-dinner, after-dinner 2. before-dinner 3. with-dinner 4. after dinnerTask 21. calm apologize 2. cleanTask 31. drinks 2. five 3. green 4. difference 5. LongjingTask 41. 2. 3. Task 5He is not satisfied with the wine. 2. No. 3. A little sour. 4. Yes.Task 61. water 2. Beer 3. volume 4. alcohol 5. beverages 6. foodMore for exercisesI.1. C 2. B 3. B 4. B 5. A 6. A 7. A 8. B 9. C 10. CII. The following are possible answers.1.Can you recommend some to me?2.I have never heard it.3.Id like to have a try.III.1.What wine do you offer?2.What would you like to drink?3.Mao-tai is very famous in China.4.There are eight famous wines in China. Would you like to try Xi-feng Wine from Shaanxi province?Chapter 5 TransportUnit 1 Different TransportationTask 11. thousands of 2. cheap 3. convenient 4. crowded 5. traffic 6. rush hours 7. cheaper 8. space 9. play 10. overnight 11. noisy 12.thievesTask 21.enjoy 2.slowly 3. sick 4.short 5.convenient 6.free 7.far from 8.delayedTask 31. 2, 3. 4. 5. Task 41. Qingyang Taoist Temple 2.brochures 3.three 4.the all-day tour 5.reserve me a seatTask 51. Four sharp. 2. About two days 3. Yes, she does.Task 61. characters 2. stops 3. announcing 4. messages 5. bus conductor 6. almost More for ExercisesI 1G 2C 3A 4H 5E 6K 7B 8 D 9 J 10 F 11 III 1.take 2.train 3.wrong 4.count 5. get off 6.platform 7.crowded 8.worse 9.lose 10. convenient 11.situitionIII. 1. catch the 10 oclock train2. about 2 km away from the railway station3. How do I pay for fare 4. there is no traffic jam.5. It is not rush hour nowUnit 2 Checking-in at the AirportTask 1go down , turn left, go straight , until you get to, stay onTask 21. Reserve Your Rental Car Ahead 2. Choosing a Right Company 3.Cars Status Checking 4.Handling Car Damage 5.Returning the Car on TimeTask 3Size:full-sizeRate:80 dollars for 24 hours. Plus twenty five cents for one mile.Insurance fee:8 dollars per dayDays :three daysTask 41. twenty-five minutes 2. bus 3 seven 4. pass by 5. walk.Task 5:1. left 2. the footpath 3. traffic lights 4. a shopping centre 5. right 6. 100m 7. to your leftTask 61. under 2. secure 3. prepaid voucher 4. deposit .5 serious offenses6. reject 7. ahead of time 8. sign a statement 9. incorrect 10. fail toMore for ExercisesI AAABA ABCBBII 1. where is the rental car booth? 2. Hi. I would like to rent a car. 3. Im sorry, we do not have any cars available today. 4. What size car would you like?5. What type of car would you like?6. We have compact, midsize, full size, luxury, SUV, and a minivan.7. How much is the full size car?8. Ill take it. III. 1. Which bus do I take to go to the national park?2. How often does this bus run?3. Carlton Hotel is by NorthBridge. Go straight and turn left after passing two blocks.4. The person who rents the car would be legally responsible for all damages and liability in the event of an accident - unless insurance was purchased.5. Id like to see the car before I rent it.Chapter 6 SightseeingUnit 1 On-the-way IntroductionTask 11. uninterrupted 2. site 3. impression 4. angle 5. appreciateTask 21.itinerary 2. customs 3. destination 4. entertainment 5. ethnicTask 31. 2. 3. Task 41. imperial 2. best- preserved 3. architectures 4. broad 5. quartersTask 51. Unique layout of the garden 2. Garden, silk and the Dragon Boat FestivalTask 61. impression 2. introduction 3. occupies 4. unique 5. simultaneously 6. fairylandMore for ExercisesI 1. E 2. F 3. A 4. C 5. B 6. D 7. H 8. GII DADCD AAABBIII. 1. Would you please allow me to inquire about the history of this famous garden?2. The first thing I would like to tell you is that it was constructed and built up in the Ming Dynasty.3. Visitors are stuck by its ingenious architecture and exotic layout.4. were deeply attracted by its interesting history.5. Shall we go to the top floor of the hall to have a birds eye view from there.Unit 2 Travel DestinationsTask 11. departure 2. alone 3. presenceTask 21. interest 2. contract 3. assist 4. injured 5. extension.Task 31. 2. 3.Task 41. turn 2.take the cable car 3. controlled 4. staff 5.beltsTask 5:William rents a tent, two sleeping bags and a damp-proof mat.Task 61. 2. 3.More for ExercisesI. DADCB BACBCII. 1. departure 2. camping 3. fasten 4. exclusive 5. quotations 6. Admission 7. security 8. visa 9. enquiry 10. receipt 11. rental 12. depositIII. 1. Are there any student discounts for ticket purchases?2. Id like to purchase five international airmail stamps.3. If you buy an all-inclusive ticket, you can visit whatever scenic spots you like inside the park.4. We offer the all-in-one package.5. You need to pay a deposit of RMB 100 Yuan in advance.Chapter 7 Shopping Unit 1 Tourist Souvenirs PurchaseTask 11. national chains 2. branch stores 3. wide 4. fashion clothing 5. brands 6. latest 7. seasonal sales8. promotionsTask 21. different 2.Cfortable4.stain5.clearance6.quality7.season8.aheadTask 31. 2, 3. 4. 2.Task 41. middle-aged lady 2. thirty-five 3. one ounce 4. young ladies 5 two of half-ounce 6. Fifty-five dollarsTask 51. His children and wife. 2. Sneakers for his children 3. $300Task 61. low 2.strategy 3.give in 4.faults 5.minimum 6.convince 7.super 8.off 9.worth 10.In shortMore for ExercisesI CFAGB EHDJIII C. B. A. C. A . B .D. A III. 1. Would you like jewelry?2. all the jewelry is on sale3. Its regular price is564. have it with a twenty percent discount.5. Ill take it.Unit 2 Tradition Chinese Souvenirs Task 11. hard and soft ;gourd and phoen