奥运村服务英语考试.doc

奥运村服务英语考试奥运村服务英语考试1一：补全对话(40)1二：翻译(160)8一：补全对话1. Situation 1The manager asked the clerk to send the agenda to the foreign reporter Leo.(A:Clerk B:Leo)A:Hello,Leo.This is the agenda for you.B:Excuse me , 1 A:Its August the nineteeth.B: 2 A:Today i s Tuesday.2. Situation 2( A:Athlete B:Clerk)A:Good morning!Whats the weather like outside?B:Its fine. 3 (你觉得这里的天气怎么样)A:Nice and warm,isnt it?B:Yes ,it certainly is.3. Situation 3A: 4 ? B:I am from America.4. Situation 4Ivy wants to go to Tiananmen Square.She asks the clerk for help.(A: Ivy B: clerk)A:Excuse me ,could you tell me how to get to Tiananmen Square?B: 5 （离这很远） Im afraid that you have to take the bus NO.510. 5. Situation 5Alice wants to go sightseeing and she is asking the clerk for help.(A:Alice B:Clerk)A:Can I take the elevator over there?B:Yes,madam. 6 （需要我帮忙吗？）A:Where can I have the traditional Chinese food?. 6. Situation 6A;How long does it take to get Tiananmen Square?B: 7 （只需几分钟)。7. Situation7Susan wants to invite Mary to have dinner or go to a movie tonight,but Mary declines.S: 8 （今晚愿意去看电影吗？）M:Thanks for asking,but I dont like to watch film.S:Oh,then what about trying that new Chinese restaurant?M:No,Id rather stay home and watch TV.Thanks anyway.S:Thats all right. 8. Situation 8Mr John Smith is at the Accreditation Check Point of the pedestrian entrance to the Olympic Village.The receptionist is having security check with him.(A:Clerk B:Guest)A:Welcome to the Olympic Village.B:Thank you.A: 9 （请将您的物品放在这里进行磁性检测安全）B:Sure.A: 10 (谢谢你的合作)B:Thank you very much.9. Situation 9A: Welcome to the Olympic Village,sir. May I see your passport?B:Here you are.A:Thank you . 11 （这是您的访客卡）B:Thank you.Can I go anywhere in the Olympic Village with the Pass?A:Yes.But please put it on an obvious place of your shirt when you go to the different places in village.B:Thank you very much.A:You are welcome.10. Situation 10A:Good morning,sir.Welcome to the Olympic Village.B:Good morning.A:May I know your name,please?B:My name is John Smith.A:Mr John Smith , 12 （请出示您的护照可以吗？）B:Here you are.A:Thank you .You need to leave you passport here,and then Ill give you the Guest Pass.When you return the Pass Ill return your passport.B:Ok.Here you are.11. Situation 11A: Good morning.Welcome to the Olympic Village.B: Good morning.A: 13 ( 我们将参观国际区)B:Thats great!B:Its such an exciting place that everything looks different.A:Yes . 14 （这儿是奥运村有名的观赏点之一）12. Situation 12A:Excuse me,is the cultural showcase open today?B:Yes , 15 (每天上午9点到晚上10点)A:Thats great!.13. Situation 13A:Excuse me , 16 （能告诉我去文化展的路吗？）B:Sure,Look!Walk down the street and turn left at the first turning,then you can see the sign.A:Thank you.14. Situation 14一对美国客人，他们非常喜欢中国剪纸，正和服务员谈论(A:Clerk B:Guest)A:Look, 17 (这就是有名的民间艺术之一 剪纸)。B:So cute!Would you please tell us something about Chinese paper-cut?A:Certainly.Its origin would be closely connected with the invention15. Situation 15A:Welcome to our North Star Media Village.What can I do for you?B:Id like to check in,please.A:Would you fill out the Registration Form,please?B:All right.A:Here are three keys.One is for the doorway entrance,one is for the flat door and this one is is for your room. B:Thanks.A: 18 （希望您在这里过得愉快。）16. Situation 16A:Good morning,sir.Can I help you?B:Good morning. 19 （我现在办理入住手续吗？）A:Yes ,the room is always available.B:Oh,thank you.I thought it is too early to check in.A:Well provide a good service for all athletes in our North Star Media Village.17. Situation 17 (A:Clerk B:Guest)A:Good morning,miss.Can I help you?B:Yes ,please.My friend Elane is staying here in room 1105,but she is out . 20 （我可以给她留张纸条吗？）A:Yes ,of course.Here is a pen and paper. Please write your massage here.18. Situation 18The receptionist of Huiyuan Media Village is talking with an athlete who wants to deposit her valuables in the Front Desk. (A:Clerk B:Guest)A:Good morning,miss.Can I help you?B: Yes ,please.I have a race today. Can I put my valuables somewhere for keeping?A:Yes,you can put them in the hotel save-box here. 21 (我们饭店有这个服务)B:Oh wonderful.19. Situation 19 (A:Clerk B:Guest)A:What can I do for you,madam?B:Ill go out,but it is raining outside.So I want to deposit my camera here.Is it all right?A:Sure,it is all right.B:Oh ,good.Here is my camera.A:Could you please fill in the form first, 22 (然后在这里签字)B:Ok,here you are.Thank you very much.A:You are welcome.20. Situation 20John is at the Information Desk of Huiyuan Media Village.He is asking about the hotel service.(A:Clerk B:Guest)A:What can I do for you,sir?B:Yes.Can I surf on Internet inside the room?A:Yes,you can do it in your room.B:But where is the socket?A: 23 （我马上派人送到你的房间去） B:Oh,thank you so much.A:You are welcome.21. Situation 21(A:Clerk B:Guest) A:Good afternoon,sir.Can I help you ?B:Yes,please. 24 （可以告诉我邮箱在哪里吗？） I want to mail my postcard.A:The mailbox is in the business center.B:Thank you .A:You are welcome.22. Situation 22(A:Clerk B:Guest) A:Welcome to the Travel Center.May I help you? B:Do you have the Great Wall Tour? A:Yes,we do . B:Does the Tour include the admission tickets,tour guide,coash and the high express fee? A:Yes, 25 .（都包括） B:Ok,Ill take this tour.23. Situation 23A guest doesnt feel good,so the receptionist offers to help .(A:Clerk B:Guest)A:Good morning,madam.You look pale.Do you need any help?B:Yes ,please.I feel terrible.A:There is a clinic in our North Star Media Village. 26 （需要我叫医生来吗？）B:Thank you. Maybe Ive got a heatstroke,so please give me some cold water.A:All right.here you are.Take s seat,please, 27 .(医生马上就来)24. Situation 24 A clerk comes to clean the room and the guest doesnt want to do it now.(A:Clerk B:Guest)A: 28 （客房部，我可以近来吗？） B:Yes,what is it? A:Im coming to clean the room for you,sir.Can I do it now? B:Well,Im a bit tied up at the moment.Could you come back later? A: 29 （什么时间您方便呢？） B:Let me see.Could you come again around 11:30a.m? A:Im afraid no cleaning can be done from 11:30a.m to 1:30p.m. May I come after1:30p.m? B:I think so.Ill be out then.25. Situation 25(A:Clerk B:Guest)A:Housekeeping. May I come in ?B:Come in.please.A:Im coming to clean the room for you .Can I do it now?B:Go ahead,please.I felt a little bit cold last night.The air-conditioner is too cold. 30 （能给我再送一条毯子吗？）A:No problem,Ill be back right away.B:Thank you.26. situation 26(A:Clerk B:Guest)A : welcome to our Olympic Village! 31 （我能为你做点什么？）B: Wed like to check in ,please.A: Would you fill out the 32 （登记表）B: All right. 27. situation 27(A:Clerk B:Guest)A:Good morning ,sir. What can I do for you ?B:Yes,_ _33_ _(请告诉我那里可以发传真)A: You can send your fax in the Business Centre over there.28. situation 28A:I really do need an ID card. May I apply for a new one?B:_34_(您的卡真的丢了吗)C:Yes.29. situation 29(A:Clerk B:Guest)A:Good evening,sir. can I help you ?B:Yes, _35_(请告诉我怎么去干洗店) 30. situation 30(A:Clerk B:Guest)A:What time do they serve?B:_ _36_(随时营业)31. Situation 31A:Good Morning,sir.What do you want me to help you?B: _ _37_ （我想了解一下你们这里的餐饮服务）A:The Main Dining Hall will provide you with various meals over the world.32. Situation 32A:Houskeeping.May I come in?B: yes, please.A:Good morning, sir.Can I open the windows and clean the room for you,now?B:Certainly. _ _38_（我刚想让您给我换一下浴室毛巾）. They are a little bit dirty.A: All right.33. Situation 33A:Im sorry, sir. Ill remind them to pay attention to that. And I apologize for this inconvenience to you.B:Never mind. Please be careful next time.A: _ _39_ （相信我们一定会进一步提高我们的服务质量。）34. Situation 34A:Good Morning.Welcome to the Olympic Village.Can I help you put your luggage in this cart?B:Thank you.A: _ _40_（您的公寓在一层）. Can I take you there?B:All right. Thank you very much.Answers(1)what is the date today?(2)What day is it? (3)How do you like our weather?(4)Where are you from?(5)Oh its quite far away from here(6)Would you like me to help you?(7)It only takes a few minutes(8)How would you like to go to a movie tonight?(9) Would you please put your objects for Mag and Bag safety operation?(10)Thank you for your cooperation.(11)Here is your Guest Pass.(12)could I see your passport?(13)Well visit the International Zone(14)Here is one of the popular attractions in Olympic Village(15)It opens from 9 a.m to 10 p.m. every day(16) could you show me the way to the cultural showcase?(17)this is one of the most popular folk-paper-cut.(18) I hope you enjoy your stay here.(19)Could I check in now?(20)May I leave a message for her?(21)We have the service here.(22)and have your signature here(23)Im going to ask someone to deliver it to your room soon.(24)Would you tell me where the mailbox is?(25)they are all included.(26)May I call a doctor for you?(27)the doctor will be here in a moment(28)Housekeeping.May I come in ?(29)What time would be convenient?(30) Would you please send me another blanket?(31)what can I do for you(32）the Registration Form.please(33) where can I send my fax,please.(34) Are you sure that youve lost your card?(35) Please tell me where the Dry Cleaners is?(36)They serve at any time every day. （37）Can you give me some information about your Catering Servie.（38）I just want to ask you to change my bath towels（39）We are sure that we will make further improvement in our service.（40）Your flat is on the first floor二：翻译1， 我的表是七点 。2， 你们不能正常训练了3， 无论如何希望你在这里过得愉快4， 现在，我很荣幸的向你介绍玛丽5， 一直走第一个路口左转6， 我正好顺路，可以陪你走到公交车站7， 我建议你去长城8， 需要我帮忙收拾行李吗？9， 访客中心10， 请将你的行李放在这里进行安检11， 欢迎光临欢迎中心12， 你的护照需要奥运会身份的激活生效处理13， 请你填写入住登记表14， 请检查一下是否正确15， 我们奥运村饭店将为所有运动员提供非常好的服务16， 还有什么别的事情需要我帮忙吗？17， 用餐时请出示你的房卡18， 我能将我的箱子白天存在这里吗？19， 我不能告诉你其他什么别的信息了20， 它是奥运村的标志性建筑21， 怎么了？请你平静下来，我尽力帮助你22， 请接受我们对此时的道歉，我保证不会再发生这样的事了23， 紧急情况处理24， 我们的服务手册在桌上，那上面有你需要的信息25， 你如果还有什么是要帮忙，就打这个电话号码。我会随时为你效劳26， 你要达国际长途，得使用电话卡27， 如果你有特别要求，你可以把这块“请速扫”牌挂在门外，我们就会先打扫你的房间。28， 根据我们的规定，任何损坏都要先向服务中心汇报29， 我随时为你服务30， 请你稍等片刻，我需要和服务中心联系一下31， 在那里可以领到班车服务表?32， 我的衣服需要干洗，请告诉我哪能干洗好吗33， 我要去干洗店，但我不知干洗店是否收费34， 干洗店是收费的35， 洗衣服务36， 不好意思打扰你了，请问在那能看到电视么？37， 其他居民服务中心都电视么？38， 你们的公寓在二层，这边走，请跟我来。39， 这是通往801的电梯，请跟我来。40， 在此期间由我为你们服务。41， 如果你们有任何问题，请告诉我。42， 我们一日三班。43， 对不起，先生，打扰了，我现在可以为您打扫房间吗？44， 我现在可以给你们收拾房间么？45， 先生，我可以给您打扫一下办公室吗？46， 我可以给您把垃圾楼清理了吗？47， 如果您不想被打扰，您就把“请勿打扰”牌挂在门外的把手上。48， 小心，我刚拖完楼梯，地有点湿。49， 我想给您换一下浴室的毛巾，有点脏了。50， 我们每天两个班，工作十六个小时。51， 请留意桌上的文件，别弄乱了52， 对不起先生，您能出示一下开门条么？53， 我来给你换床上用品，另外，我们还提供“一脏换净”服务。54， 您有什么特别的要求吗？55， 如果您有什么需求，请告诉我们。56， 我想把被子换一下，有点脏了。57， 我房子的空调出毛病了。58， 于是天花板漏水了59， 根据规定，任何开门服务都必须经过您们代表团团长的认可。60， 别着急，先生，我帮您联系一下居民服务中心的失物招领处。61， 我会将此事报给维修部门，他们很快就回到您的房间来。62， 对不起先生，我们没有防滑垫，但我可以给您拿一块地巾。63， 相信我们一定会进一步提高我们的服务质量的。64， 我帮您把行李放在这个手推车里吧？65， 我推您进去吧。66， 京剧特别棒67， 请您填写登记单68， 我想把这张50元的钞票换成4张10元的，剩下的换成硬币。69， 劳驾，我想换点钱。70， 今天的兑换率是多少？71， 我想买旅行支票。72， 我们要收取支票总额的百分之一作为手续费，先生。73， 旅行支票必须前两次名才能生效。74， 汇款到了我立即给您打电话。75， 我的VISA卡今天早上丢了。我要挂失。76， 请出示您的护照，夫人77， 我什么时候能拿到新卡？78， 别着急。79， 我马上给医疗中心打电话80， 让她躺下81， 我来看一看82， 这疼吗83， 请问您的房间号码是多少？84， 我发烧了85， 我胸部疼痛86， 你想怎么寄？87， 要上保险吗？88， 我想给在加拿大的家人打电话。89， 我要一张IP卡。90， 我想订一张去桂林的支票。91， 请别忘了确认您的预订。92， 我是来取票的。93， 你喜欢喝什么茶？94， 请把帐记在我的房费中95， 可以出示您的护照吗？96， 这把钥匙是单元大门的钥匙。97， 请告诉我健身中心在那里好吗？98， 您可以在商务中心发传真。99， 请告诉我明天的气温是多少？100， 请问去训练场和比赛场地怎么走？101， 各种设备都要提前在国家奥组委服务中心预订。102， 超级服务中心都提供什么呢？103， 自助饮用水，不含酒精的饮料和冰块。104， 这是法文版的。105， 我想买张中国武术的光盘106， “我想要杯咖啡”“加不加奶？”107， 您想喝什么茶，红茶还是绿茶？108， 绿茶帮助消暑109， 这里不包括服务费110， 您能在这里签字嘛？111， 这是您的账单112， 请到收银台结账113， 这是找您的零钱114， 能用信用卡付款嘛？115， 我们这里有很多种可以选择116， 这是今年的最新款117， 它们是纯金银做的118， 我想要买些纪念品119， 能给我洗几张数码照片嘛？120， 我要冲洗胶卷121， 我要冲洗2卷36张的135柯达彩色胶卷122， 每张底片各洗几张？123， 我要放大这些照片，7*10厘米的124， 我要退款125， 你们这里卖照相器材嘛？126， 这是找给您的钱和保修卡127， 您想烫发嘛？128， 您满意吗？129， 开放时间是早八点到晚十点130， 在我们的健身俱乐部，健身都是在教练的指导下进行的，因为我们要考虑您的安全131， 由于技术原因，今天不开放132， 这个温度合适嘛？133， 请将外衣和包存放在柜台134， 贵重物品、钱包和手机，请随身携带135， 别乱跑，呆在原地不要动136， 别担心，不过是一次停电137， 请看管好钥匙138， 如果您不擅长有用，最好去浅水区139， 你们这有救生员吗？140， 别乱动，就躺在原地141， 我们必须马上送他去综合诊所142， 我们手头没有备用球143， 我可能崴脚了.144， 我喜欢齐肩式的。145， 请您照照镜子146， 我肯定这种特别适合您147， 请跟我来148， 在游泳之前您最好做些热身活动，否则会抽筋的149， 我想练习发球150， 我可以为你做什么151， 不远处有间更衣室152， 您提前预定网球场了嘛？153， 我都有点转向了154， 国际奥委会155， 国际残奥会156， 客房服务157， 前台服务158， 北京奥组委159， 我发现我的房间打扫得不干净160， 中国以瓷器和丝绸而闻名翻译1， It is 7:00 by my watch.2， You cant do your narmal training.3， Anyway I hope youre enjoying your stay here.4， Now it gives me my pleasure to introduce Mary to you.5， Go straight on,then take the first turning on the left.6， Im walking that way.Ill go along with you as far as the bus stop.7， I suggest going to the Great Wall.8， Do you need any help with your luggage?9， Guest Pass Center10， Please put your suitcase for security check11， Welcome to the Welcome Center12， Your passport needs to validate the Olympic identity13， Please fill out the Registration Form14， Please check it to see if everything is correct15， Is there anything else I can do for you? 16， Well provide a good service for all the athletes in our Olympic Village 17， Please show your Room Card when you have breakfast18， Could I put my suitcase here during the day?19， I cant give you other information.20， It is a symbolic buliding in the Olympic Village.21， What is the matter?Please calm down yourself.I ll try to help you22， Please accept our apology for the trouble.Im sure this will never happen again23， Dealing with Emergency Cases24， Our Service Booklet is on the desk,it gives you any information about our service25， If you have anything else for help,just call this number.Ill be your service soon26， If you want to make an international call,you have to use a phone card27， If you have some special requests for cleaning,you can put this “Please Clean Soon”sign outside the door,then I will do it for you the first28， According to the regulations,any damage must be reported to the service center29， Ill be always at your service30， Could you please wait a minute for I need to make contact with the service center.31， where can I get the time-table for shuttle buses?32， I want to have my coat dry-cleaned. Could you tell me where I can do it ?33， I want to go to the dry cleans. but Im not sure whether I have to pay or not?34， You have to pay in the dry-cleans.35， Laundry service 36， Sorry to bother you. can you tell me wheu re I can watch TV.37， Are there any TV sets in other resident centers?38， You flats are on the 2nd floor. Here is the way .please follow me.39， Heres the elevator to flat 801. Please follow me.40， Ill be at your service during your stay here.41， If you have any problems, please dont hesitate to tell me.42， We work three shifts each day.43， Im sorry to disturb you ,sir. May I clean your room now?44， Can I make up your room now?45， Would you like me to clean the office for you , sir?46， Can I clear away the trash basket for you ?47， If you do not want to be disturbed, you may put the “DO NOT DISTURB” sign on the doorknob out side the door.48， Take care, sir. I have just mopped the stairs, the floor is a little wet.49， I just want to ask you to change my bath towels. they are a little bit dirty.50， We work 16 hour every day in 2 shifts.51， Please take care of the document on the desk. Dont mix them up.52， Sorry ,sir. Would you please show me the unlocking note?53， I come to replace your bedcovers. By the way ,we also provide” dirty for clean ”service .54， Have you got any special re quirement?55， If you have any demand, please let us know.56， I want my quilt changed. Its a little bit dirty.57， Im having a problem with the air-conditioner in my apartment.58， Water is dripping from the bathroom ceiling.59， According to the regulation, any unlocking service must be confirmed by your chef de mission.60， Dont worry ,sir. Ill contact the Lost and Found at the Resident Center.61， Ill report it to the Maintenance Department. They will come to your room soon.62， Sorry, sir. We have not that mat provided, but I can give you a floor towel.63， We are sure that we will make further improvement in our service.64， Can I help you to put your luggage in this cart?65， Let me push you into your room66， Peking opera is very fantastic.67， Would you please fill out the form?68， I want to change this 50 yuan note into 4 ten yuan note and rest of them into coin.69， Excuse me, I want to change some money.70， Whats the exchange rate today.71， I want to buy travelers cheque .72， We charge one percent commission on the total amount, sir.73， Travels cheque is not valid until it is countersigned.74， Ill call you as soon as your remittance arrives 75， I lost my VISA card this morning. I want to report my loss.76， Would you please show me your passport, madam.77， When can I get a new card?78， Dont worry.79， Ill call the medica