银行柜面人员日常英语.doc

,.招呼客户1. Welcome to our bank.欢迎光临。2. What can I do for you?有什么能帮助您的？3. Which transaction would you like to do?请问您想办理什么业务？4.Sorry to keep you waiting.抱歉让您久等了。指引1. Please take this number, when your number will be called please go to the counter,请拿号，叫到号时请到相应柜台办理业务。2. This is your turn, please go to NO. 3 counter. 到您了，请到3号柜台办理业务。3. Please wait for a moment. /Just a moment, please.请稍候。4. Please follow me. /This way please.请跟我来。/这边请。5. Please go straight this way until the end.请一直往前走直到尽头。客户离开1. Thank you for coming!谢谢您的光临!2. See you next time.再见。3. Be sure you didnt forget anything.请不要忘记您的随身物品。4. Do you need to do another transaction?您还需要办理其他业务吗？5. My pleasure. / At your service.乐意为您效劳。6. You are welcome.不客气。7. Thank you very much for your cooperation.感谢您的配合。兑换货币1. Do you want to change some money?您需要换钱吗？2. How much do you want to change?您需要换多少金额？3. Which currency do you want?您想要兑换何种货币？4. What would you like it? In which denominations?您想要那种面额的？5. Im sorry; we cant handle the exchange of this currency.非常抱歉，我们这里不兑换这种货币。ATM/卡1. If you have an account here, you can deposit money using our ATM.如果您有我行的账户，可以在ATM机上存钱。2. If you want to obtain a card here, please fill this application.如果您想申请半卡，请您填写这张表格。3. May I ask your passport please?请出示您的护照。4. Please tell me your name, address and phone number.请告诉我您的名字地址和电话号码。5. If you lost your card, please contact our customer-service centre.如果您遗失了您的卡，请立刻与我们的客服联系。6. Could you tell me the name on the card or the card number?能告诉我持卡人的名字或者卡号吗？存/取款1. Please input your password.请输入密码。2. Please input password one more time.请再次输入密码。3.Please sign your name here.请在这里签名。4.Your balance at the bank is 300 yuan.你在本行的结余是300元。5.How much do you want to deposit with us?你想在我们这存多少钱？6.Here is your passbook. Please bring it back when you deposit or withdraw money any time you like.这是您的存折，存取款时请带来。7.Keep it well and inform us whenever you lose it.保管好存折，遗失请告诉我们。8.Usually, we offer a cur