quality target.docx

公司总体目标general objectives of the company评价方面item评价指标index评价方法measuring method评价频率measuring frequencycustomer satisfaction客户满意度80customer satisfication survey 客户满意度调查once a year年统计sales dept.batch qualification rate of finished ceramic products陶瓷成品批次合格率95%number of qualified batches under random inspection of finished products / total number of batches under random inspection x 100%抽检情况下的合格批次数/抽检情况下的总批次数x 100%once a month月统计qa dept.on-time delivery rate of products订单准时交货率90%on-time delivery quantity / total quantity in the po x100%（except the delay for external reasons)准时交货产品的数量/订单产品的数量x100%(因外部原因导致的延期交货除外)once a month月统计sales dept.部门目标departmental sub-objectives部门department评价方面item评价指标index评价方法measuring method评价频率measuring frequency人力资源部hr department培训及格率training qualification rate90%培训及格人数/总的培训人数x 100%number of qualified people / total number of trainees x 100%每半年统计once per half a yearhr dept.生产部producttion department原材料raw material原料回收率recycling rate10%原料回收数量/总原料数量recycled quantity / total production quantity x 100%月统计once a monthrm 送干压部原料批合格率batch qualification rate of finished ready to press powders (sedalox) 95%抽检情况下的合格批次数/抽检情况下的总批次数x100%number of qualified batches under random inspection of finished products / total number of batches under random inspection of finished products x 100%月统计once a monthrm 干压车间dry press干压半成品不良率pieces reject rate5%不良数量/总生产数x100%reject quantity / total production quantity x 100%月统计once a monthdp干压样品烧结后qc抽样批合格率batch qualification rate after green part sintered 90%抽检情况下的合格批次数/抽检情况下的总 批次数x100%number of qualified batches under random inspection of semi-products / total number of batches under random inspection of finished products x 100%月统计once a monthqa订单计划按时完成率on-time completion rate of product plan90%生产订单按时完成数量/生产订单总数量x100%on-time completion quantity by the production department / total planned quantity x 100%月统计once a monthpd烧结sinter烧结后qc抽样批合格率batch qualification rate after sintered 96%抽检情况下的合格批次数/抽检情况下的总 批次数x100%number of qualified batches under random inspection of semi-products / total number of batches under random inspection of finished products x 100%月统计once a monthqa机加车间machining (obtainned after sorting)返工率reworking rate20%返工数量/总的生产数量x100%reworked quantity / total production quantity x 100%月统计once a monthsorting team成品批合格率piece qualification rate after visual inspection90%不良数/全检总数x100%reject pieces / total number of products x 100%月统计once a monthsorting team订单计划按时完成率on-time completion rate of product plan90%生产订单按时完成数量/生产订单总数量on-time completion quantity by the production department / total planned quantity x 100%月统计once a monthpd采购部purchasingdepartment采购物料按时进仓率on-time arrival rate of purchased materials75%材料按时到仓批次/采购物料批次数量x100%number of on-time arrival batches of purchased materials / quantity in the po x 100%月统计once a monthpur来料合格率batch qualification rate for incoming inspection90%来料合格批数量/来料总批次数量x100%number of qualified batches under incoming inspection /total number of batches under incoming inspection x 100%月统计once a monthpur仓储warehouse department库存数目出错率material stocktage error rate0%出错数量/库存表数量x100%number of errors / total stocktage x100%quantity (half-year statistics)每半年统计once per half a yearwh销售部sales department客户满意度customer satisfaction80customer satisfication survey 客户满意度调查年统计once a yearsales 订单按时交货率on-time delivery rate of products 90%订单按时交货次数/总订单次数x100%(因外部原因导致延期交货的除外)on-time delivery quantity / total quantity in the po x100%（except the delay for external reasons)月统计once a monthsales 质量部qa department纠正预防措施按时关闭率on-time completion rate of corrective and preventive actions 90%按时关闭报告份数/总发出报告份数x100%on-time completion quantity / total number of actions x100%季