市场部内审检查表.doc

out city created, and care masses life, focus work, in-depth investigation, more out boutique masterpiece, makes we of research results more to into led of decision vision, more to in national some has effect of newspaper Shang published, for advance work, and publicity changde play due of role. Third, information submitted to be pragmatic. Quick and timely. The ancients said: for the time system; statement back for the time being, nothing. Therefore, the submission of information to do four, that is, find the problem faster, editorial writing, send and read faster approval and feedback to implement quickly. To be true and accurate. True mainly reflect the full picture of events, one is one, two, this is the life of the information. Accuracy is primarily qualitative and quantitative questions, quantitative objective of publicQualitative logic. To be reliable and useful. We submit information to have access to decision-making, to guide and promote the work and solve practical problems. Mixed cum. On the negative information and emergency information, rapid escalation in strict accordance with the procedures, firm, newspaper, newspapers, never late, fail to report, false claim and skimming. Investee 2. supervision and insist on, around and protecting their interests to touch the truth, seek practical results. Adhere to people-oriented, the most important thing is to realize, safeguard and develop the fundamental interests of the overwhelming majority of the people. We carry out inspection, so must go deep among the masses, go deep into the realities, always pay attention to the peoples livelihood, to grasp the public sentiment, and earnestly safeguard the benefit, addressing the masses are most concerned about and reflecting the strongest issues, efforts to solve the problem of decisions implemented and not implemented. One is to stick to principles. Right of inspection is one of the most important powers of the Office, should not only dare to use, but also with caution. So-called dared to use, is to hold a number of important issues, bold supervision over supervision, track inspection, problems are not solved do not pass, the blame does not hold did not miss, dissatisfaction of the masses did not miss, the real right of supervision authority, with the benefits. Call with caution, is supervising departments should strengthen the consciousness of authorized strictly according to procedure, preventing the supervision and excessive to prevent adding burden to grass-roots. To this end, the supervision Department of the Party Committee of supervision must be under city and County party Committee Secretary-General (Office). Second, we should focus on. Is the Governor, those related to the globalEvent, Governor the protracted difficult, strong Governor during emergency urgent. Not having special departments in charge of the General Governor, under the normal procedure can do good things not Governor, not authorized by County leaders, not the Governor. Third is to solve the problem. The purpose of supervision, to resolve the problem. To adhere to and further improve the市场部内部质量审核检查表 No.1受审核部门市场部审核过程4 5 6 7 8序号标准章条号检查内容及检查方法审核结果记录14.2.3文件控制文件是否发至对应的使用场所或岗位？执行人员是否能得到所需文件？抽查现场文件，是否为现行有效版本？本部门负责控制的文件包括哪些？如何控制，查阅文件发放登记表，能否确保使用处均得到有效版本的相应文件？请出示“本部门受控文件清单”，抽查其上35份文件是否按文件控制程序要求编制、审核和批准？文件有无修改，若有，检查修改前是否得到审批，对文件修改是否明确标识？是否规定对文件定期进行评审其有效性和适宜性？有无“外来文件清单”，请出示“本部门外来文件清单”，外来文件是如何控制？是否定期评审其有效性？抽查不同岗位的3份外来文件，是否在有效期内？有无作废文件，作废文件如何处理？请出示作废文件回收记录，查工作现场是否有作废文件的非预期使用。作废文件留用是否有标识，如何处理？24.2.4记录控制询问本部门负责保管的记录包括哪些，如何控制？查阅公司“质量记录清单”，各种记录的标识、保管部门、保存期限等是否得到明确规定？内部质量审核检查表 No.2受审核部门市场部审核过程4 5 6 7 8序号标准章条号检查内容及检查方法审核结果记录34.2.4记录控制抽查3份记录是否按规定填写，检查记录的保管环境是否适宜？有无归档记录，记录是否方便检索？45.3质量方针请解释质量方针的含义并说明其实施情况？是否与组织的宗旨相适应？有无包括满足要求和持续改进质量管理体系有效性的承诺？在公司内部如此得到沟通和理解？在持续适宜性方面采用什么评审方法？通过何种手段使部门内部人员理解一致？55.4.1质量目标请谈谈质量目标的制定和达成情况；本公司的质量目标是什么？ 质量目标是否在有关层次上展开？质量目标是否包括满足产品要求的内容？质量目标是否可测量并与质量方针保持一致？查部门质量目标分解情况：本部门质量目标是什么？完成情况如何？你部门质量目标是否进行分解，有那些内容，完成情况是否统计，请出示近月部门质量分解目标统计表，考查是否完成目标值？如未完成是否分析原因，采取纠正预防措施？65.5.1职责和权限公司各部门是否有明确的分工？其主要职责和权限是如何分配的？请叙述你部门的职责和权限，有那些业务相关部门，如何沟通？内部质量审核检查表 No.3受审核部门市场部审核过程4 5 6 7 8序号标准章条号检查内容及检查方法审核结果记录75.5.3内部沟通公司内部沟通的渠道有哪些？部门是如何协助管理层实现内部沟通？86.2.2能力、意识和培训公司特殊岗位有哪些？是否作到持证上岗？97.2与顾客有关的过程部门有哪些顾客？不同顾客的要求有哪些差异？请出示销售合同台账，了解顾客的要求，及部门对合同的履约情况？顾客规定的要求部门是否已确定并被充分理解？以什么形式确定下来？107.2.1与产品有关的要求的确定与部门有关的法律、法规有哪些？是否已被收集并得到确定？查部门外来文件清单？顾客没有规定，但行业惯例等存在的用途或已知的预期用途所必需的要求部门是否已确定并被充分理解？内部质量审核检查表 No.4受审核部门市场部审核过程4 5 6 7 8序号标准章条号检查内容及检查方法审核结果记录117.2.2与产品有关的要求的评审在销售台帐内抽查近期3份合同，是否评审与产品或工程项目有关的要求，采取了哪些方法予以评审？与产品和工程项目有关要求的评审时机是什么？评审的目的是什么？评审内容是什么？部门是否与顾客充分沟通？部门在接受订单或签订合同、协议之前是否对项目要求清楚、明确？并有能力满足顾客要求？查部门接收合同或订单是否在接收前得到评审？当顾客提出项目需求更改时，部门是如何评审、确认？当部门提出项目需求更改时，部门是否得到顾客认可？部门是否有确定的变更过程，以确保相关文件得到更改，并保证相关人员知晓已变更的要求？内部质量审核检查表 No.5受审核部门市场部审核过程4 5 6 7 8序号标准章条号检查内容及检查方法审核结果记录127.2.3顾客沟通部门建立了那些可靠的、有效的与顾客沟通的渠道和方式？在和顾客沟通中，部门是否尽力、充分、主动，请出证据？部门在项目需求的确定、合同、订单的处理，顾客反馈三方面是否已建立起有效的沟通方式，并能及时沟通？有否顾客反馈，如何处理，请出示证据？137.5.4顾客财产是否规定对供其使用或纳入产品的顾客财产进行识别、验证、保护和维护。请出顾客财产登记表。当顾客财产发生丢失、损坏或发现不适用的情况时是否规定予以记录，并向顾客报告。请出示记录及与顾客报告的记录。147.5.5产品防护与工程项目有关产品在内部周转和交付到预定地点期间，是否规定针对产品的符合性提供防护： 防护包括标识、搬运、包装、贮存和保护； 防护也适用于产品组成部分；在以下现场查看产品防护情况：库房：发运：158.2.1顾客满意部门对顾客满意程度的评价是否来自顾客的意见接受？采取什么措施？内部质量审核检查表 No.6受审核部门市场部审核过程4 5 6 7 8序号标准章条号检查内容及检查方法审核结果记录168.2.1顾客满意为了监视和测量顾客是否满意，部门获取这些信息的渠道采用了哪些方法进行顾客满意程度的测量和监视？顾客满意度为多少？统计方法是否按规定进行？查看满意度调查表、统计表及分析报告，顾客满意度是否达到规定目标？对顾客不满意项目、反馈的意见等，是否组织各有关部门采取了适当的纠正/预防措施？178.3不合格品控制部门是否建立各种情况的不合格品评审，防止不合格品的非预期使用和交付？对不合格品或不规范服务如何处置？当不合格得到纠正后，是否重新进行检验？请出示复检记录。对严重的或多次反复出现的不合格现象是否采取了适当的纠正措施？措施完成后是否对结果验证？请出示记录。有无让步放行？是否经过授权人审批，必要时，是否经过顾客批准？内部质量审核检查表 No.7受审核部门市场部审核过程4 5 6 7 8序号标准章条号检查内容及检查方法审核结果记录188.5.2纠正措施公司是否建立纠正措施控制程序的文件？请出示。抽查3份纠正措施实施记录，检查信息来源、原因分析、措施制定、实施及验证是否符合要求？措施的有效性如何，经证实的有效措施，相关文件是否得到变更？198.5.3预防措施公司是否建立预防措施控制程序的文件？请出示。抽查3份预防措施实施记录，检查信息来源、原因分析、措施制定、实施及验证是否符合要求？措施的有效性如何，经证实的有效措施，相关文件是否得到变更？审核员/日期: 审核组长/日期: 整个外脚手架工程涉及到搭设、维护及拆除三个阶段，根据各个阶段的不同工作内容，劳动力的需用情况不同。本工程主体施工进度要求较快，外脚手架工作量较大，需投入较多劳动力，外脚手架将根据现场分栋搭设。外脚手架维护阶段主要是配合外装单位进行施工，因此需用劳动力较少feelings survey, by looking up public sentiments to find problems. Problems will increase its special supervision, set up accounts, hold on to it. We should conscientiously implement the leading contracting matters, secured, had an answer to everything, then settles rate of 100%. Have an impact on some of the outstanding issues, supervision departments and information components together, play the supervisory role of the news media to promote problem solving. Investee 3. insist on a daily run, around the practice of truth catching efficiency, focus specification. To give full play to the party Office around connecting, coordinating internal and external features, contact, rally at all levels, to motivate every aspect, adhere to the truth, strengthening standardized management to achieve coherent, efficient and effective functioning of the daily work of the Party Committee. Is processing messages should strive to streamline, standardize and quality. Streamlining is to control the number of messages, compress messages, reducing procedures, improve message handling efficiency. Specifications, is to strictly enforce the ban issued by the Communist party authorities in document handling regulations and provincial and municipal regulations, conscientiously strengthen and improve communications management to ensure that party documents orderly. High quality, is to improve the quality of message processing, it is necessary to accurately implementing the intention of the Party Committee, clearance, good communications, policy program closed, ensuring that there is no error. Second meeting scheduled to ensure thorough, safe and efficient. Any arrangements for the meetings and events, carefully arranged, item-by-item interface implemented, sure. To vigorously streamline meetings, activities, number of pressure reduction, scale to ensure that leadership emerged from the General Conference and entertainment services, focus on big things, matters. Third, reception services should lay stress on humane, personal, cultural and human. Reception and work directly with people, reception services directly affecting the Office of party Committee The image of the region. At the same time st