英文电子邮件范例解说.doc

英文电子邮件范例解说0概念篇电子邮件有许多优点，实时又私密，方便又省时，难怪有成千上万人使用电子邮件与亲友联系，甚至进行商业往来。在这种沟通热潮之下，多年没写信的人纷纷开始使用电子邮件。如果熬夜加班，可以将邮件寄到他人信箱，对方明早就可读取信件。想联系的朋友若是身处另一个时区，或者生理节律与你不同，你可以写电子邮件，不必担心会跟打电话一样扰人清梦。a. 开首敬辞电子邮件的开头一定要先行问候，例如：Dear Lillian,。根据你与收信者的亲疏远近，你要称呼他们的姓而非他们的名，例如：Dear Mrs. Price,。如果关系较为亲近，你可以说：Hi Kelly,。(说明)对方为男性用 Mr.*，对方为女性则用 Ms. *，如果为博士，无论男女皆用 Dear Dr. *。其它常用的问候语包括：Hi there, Dear All, Hi,Dear Sir/Madam, Ladies and Gentlemen。b. 向受文者致谢 (开场白)如果回复客户的询问，你可先表达感谢。例如：如果某人询问你的公司，你可以说：Thank you for contacting ABC Company.。如果某人已经回复你先前的电子邮件，务必要说：Thank you for your prompt reply.或Thanks for getting back to me.。c.表明你的目的 (开场白)你有可能无法用感谢词来作为电子邮件的起头。如果是这样，你可以表明目的。例如：I am writing to introduce myself 或I am writing in reference to your advertisement。尽早在电子邮件中清楚说明目的，然后进入邮件的主题内容。记得要注意文法、拼字及标点符号，避免冗长的句子，让句子简洁明了。d. 电子邮件内容替各种场合收集单字、词组、句型与文章段落。许多人或许会告诉你，要学会如何用英文写电子邮件，必须练习、练习再练习。练习非常有用，也是学好英文的必要手段。然而，问题是对许多英语学习者而言，用英文写信等同于犯下许多错误。有些人甚至每个句子都有错误！如果你不会犯许多错误，你可以用英文写信，而且你的英文会愈来愈好。然而，如果你会犯很多错误，你每次写英文都会强化你犯的错误。你每回写信就会不断犯错，错误的习惯会愈来愈根生地固。写得愈多，英文愈烂。你只能透过阅读与聆听英文来学习如何写出正确的英文书信。你必须阅读与聆听正确的英文句子。当你学会如何去组成正确的英文句子之后，你才能开始去写信。e. 结束语电子邮件时再次感谢对方，或者再写些客气的结束语。你可以先说Thank you for your patience and cooperation.或Thank you for your consideration.，然后接着说If you have any questions or concerns, dont hesitate to let me know.及I look forward to hearing from you.。f. 结尾辞电子邮件的最后一步是使用适切的结尾辞与属名，正式用语是Best regards, Sincerely,及Thank you,，比较随结尾辞有Best wishes,或Cheers,。传送电子邮件以前，请再次检查电子邮件中的拼写，确定你的电子邮件完美无暇！*常用的英文电子邮件略语 (abbreviations)*ASAP = as soon as possibleFYI = for your informationBTW = by the wayTIA = thanks in advanceLOL = laughed out loudFAQ = frequently asked questionsOIC = Oh, I seeWTG = way to go (做得好!加油) =nice job, well done, nice work, nice effort, you did good, good job, good going, yeah, awesome, you did it!*常用的英文电子邮件开头短语* Just a note to let you know For your information Hereare. / Here is Attached is (are) In answer to your question This is to + V (This is to confirm my registration) I am writing to Just wanted to follow up with As you may have heard, As youre no doubt aware, It has come to my attention that. I have been informed by. that As chairman (a manager/a director/a secretary) of . When Mr. of your firm called at this office on . Following on the telephone conversation that you had with me yesterday I am making inquiries about and your name has been given to me by Just a (quick) reminder that Just wanted to drop you a quick line Hope this email finds you well. This email is intended for Its been a long time since I last wrote to you. Just a clarification on . This E-mail will serve as a clarification on. Im attaching a Word file containing. This is (just) a followup to my previous e-mail.第1讲下以是版主挑出的电子邮件模板，皆由老美所写，不会故意为英语教学而使用奇怪拗口的句型，可作为撰写英文邮件时绝佳的模仿对象。Hi Wayne,Robert hereI just came across this cool new free ebook and I thought maybe you could benefit from it too.Its called Free Traffic Unleashed and its a step by step guide on how to get lots of visitors to your site without spending a fortune on advertising!You can download it for free here:/?rid=7Anyway I just read it and Im very excited about all the stuff Im going to start implementing in my business. I also bought the one time offer, it was such great value.Be sure to check it out.Have a great day,Robert Puddy(说明)1. come across sb/sth = meet or find sb/sth by chance 偶然发现2. I thought maybe you could benefit from it - 这不是传统的过去式用法，乃是客气谦虚的说法。英美人士会用所谓的 Distancing (区隔) 方式来表达谦虚语气，我日后详细解说这点。3. implement = carry out; put sth into effect 执行；实施4. spend a fortune = 花大钱 (spend a large amount of money; cause sb an arm and a leg)5. check it out = 习惯用法，就是叫你去看看的意思6. step by step (step-by-step)= 循序渐进的意思，用来修饰后方名词(英文电子邮件 No.2 )Hey Wayne,You need to check out our latest blog post outlining (detailing / explaining /describing / discussing / exploring /examining) why the economy, and in particular, the USD could be negatively affecting your PPC campaigns.Check it out here: = /blog/Again, this is pretty important stuff and revolves around real data pulled from one of Kyles campaigns. = /blog/Please leave a comment (给个留言或建议) if you enjoy the info. We are going to be adding to our blog on a weekly basis (每周) going forward, so make sure you check back regularly.Take care and have a good weekend.Cheers,Kyle & CarsonThe Wealthy A(说明)1. check it out = 习惯用法，就是叫你去看看的意思2. outline = 概略说明3. revolve = have sb/sth as its chief concern; center on sth 以为中心My life revolves around my job. (工作是我的生活中心)The earth revolves round the sun (on its axis). 地球绕太阳转/ move in a circular orbit4. comment = 建议feedback 是指顾客对公司的回馈意见，不适用于这里。5. on basis = 以为基础Rates of work are calculated on a weekly basis.The writing class was conducted on a twice-a-week basis.Everything will be dealt with on a case-by-case basis. (视情况来处理)on a first-come, first-served basis (依照先来先服务的原则)Apparently, the iPhone will be sold on a first-come, first-served basis, with no pre-sales or waiting lists.Please note, this position is on a temporary basis with an anticipated duration of one year with the possibilities of contract extension for up to 4 additional years.(这项职务是临时性质，预估工作期限为一年，但是合约可能会再延长四年。)这些句型可运用于撰写电子邮件：电子邮件写作 (概念篇)第2讲下以是小弟挑出的电子邮件模板，皆由老美所写，不会故意为英语教学而使用奇怪拗口的句型，可作为撰写英文邮件时绝佳的模仿对象。(英文电子邮件 No.1 )Welcome Wayne!It is our pleasure to welcome you to The Berry Tree! We suggest that you print this page for your records.The following is your Account Information:Your Berry Tree ID: *Your Password: #Your Berry Tree Website us: http:/www.MyBerryT/bt*You have a complete training, support and resource center called The Berry Tree Lounge. You can get there by clicking on this link: .You can access your back-office members section from The Berry Tree Lounge or you can click here to: http:/www.MyBerryT/loginOnce inside your back-office, please take the time to visit your maintenance tab and click on “update profile.” Within this area you can change your password and any information that was input incorrectly from your enrollment form.Thank you and we are very excited to welcome you to The Berry Tree.(说明)1. It is for sb to. (这是常用句型 ) 本句是欢迎我加入 “The Berry Tree” 这间网络公司。2. We suggest that you print this page for your records.suggest (建议) 后面句子的动词要用原形动词，属于假设用法，我日后针对这点详加说明。for ones records - 作为存证记录，记得 records 的 “s” 不可漏掉。3. The following is. = Below is. = . is listed below = . is listed as follows (这是常用句型，一定要牢记 )。这句英文就是说：以下乃是你的账户资料。4. called 为 that is called 的省略。5.”Click” 的标准用法是及物动词，所以 “on” 可以省略。”Click” 表示用鼠标按一下连结 / “Press” 是用手直接按压某样东西，这两个字不要弄混。6. access - 使用某项资源。详细用法请见 英文单字 “Access” 该如何使用? 。7. once - 这里是一旦的意思，不是一次 的意思。8. back-office 指网站后端的管理平台。9. input - 输入。10. enrollment form - 入会表格 / enrol = 登记或注册。第3讲下面是某位客户对我提出问题的系列回答，十分值得仿效。Hi Wayne,I think it is important thatAflex has multiple people with access to our system. As you state, there could be any number of reasons why having a backup person is a good idea.Our companysother ODMs have many people setup forsystem access with many different people submitting and approving change requests.Regards,Kathy (版主解说)1. access - 神奇的单字又来了。科技界通常翻成撷取，详细用法请见：英文单字 “Access” 该如何使用?。2. with - 神奇的介系词，说明前后所接的句子或名词有关联，有时表示具备/拥有之意，有时不用翻成中文。3. As you state - 如同你所说的 (惯用的提醒用法)，其它类似的用法包括：As youhavesaid 或 As you have stated。4. could be - 假设语气，表示有可能。 这个用法层出不穷，详细用法请见：英文辅助动词 “Could” 该如何解释？。5. why - 关系代名词，通常皆在 “reason” 这个单字后面，其后说明理由。6. backup person - 替代人选，代理人。备份磁盘就是用 “back up” 这个词语。backup 此处可视为形容词。7. ODM - original design manufacturer (原始设计制造商) 略称。ODM is a company which manufactures a product which ultimately will be branded by another firm for sale.8. submit 递交9. approve 同意10. submitting and approving change requests - 由此可知 “submit” 和 “approve” 可以跟 “request” (要求)共同搭配使用，这就是英文词语搭配(English Collocations) 的观念。词语搭配的详细用法请见：英文的词语搭配。Wayne,I will submit a support request to correct this issue. Ill let you know when the support team indicates the problem is fixed.Regards,Kathy (版主解说)1. will - 告诉对方自己的决定时要用 “will” 这个字。参考下例：Mother:The phone is ringing. (电话响了)Son: Ill answer it! (我来接)2. issue - 在此可翻成问题，此处的意思等同于 “problem”。3. the problem is fixed = 解决问题 / 等同于 “the issue is corrected (resolved)”。 动词用现在式表示未来的将发生的事件，版主日后会写专文讨论这点。Wayne,I have submitted a support request to correct this issue and will let you know when the support team responds.Regards,Kathy (版主解说)1. 我又写信烦了她一次，于是她就将 “I will submit a support request” 改成 “I have submitted a support request”，告诉版主她已经在处理问题了。Wayne,This change has now been made. Please note that it could take up to 24 hours for the change to take effectin the system.Regards,Kathy (版主解说)1. could be - 假设语气，表示有可能，详细用法请见：英文辅助动词 “Could” 该如何解释？。2. take effect - 生效 / 发生作用。Wayne,I will check with the support team to find out why this isnt working. Ill let you know as soon as they indicate its resolvedand you can try again.Regards,Kathy (版主解说)1. check with - 询问。2. support team- 支持小组。3. this isnt working - 英美人士在讲到机器坏掉时都会用现在进行式表达，网友要切记这一点。参考下例：The copy machine is not working. Could you please send someone upto fixt it?(复印机坏掉了，可以派人来修理吗？)My car is acting up again. (我的车又出毛病了)详细用法请见：英文现在进行式的使用时机 (1)。4. resolve - 解决 (= fix, correct)Wayne,I thinkI finally understand what has been causing some of the issues weve seen. I submitted two support requests today to correct the problems but its possible these two corrections will result in additional changes being necessary. Please bear with me as (= while) I work with the support team to correct the problems and get everything setup correctly. I believe we should have everything fixed by the end of the week.Regards,Kathy (版主解说)1. has been causing some of the issues - 用现在完成进行式表示问题一直持续发生。2. submit 递交。3. result in = 导致。这句话由两个部份组成：result in + additonal changes are necessary。英文句子只能有一个动词，其余动词必须转化为名词或动名词。因此 “are” 就必须变成 “being”。result in addtional changes being necessary4. bear with sb = 请耐心等待的意思。最好把这句话背起来。5. as = while 当。这是英文文法的重头戏， 版主日后会写专文讨论这点。6. get sb/sth + 被动语态 -使变成某种状态。 版主日后会写专文讨论这点。Wayne,I am continuing to work with thesupport team to understand why their changes are not taking effect. I believe there are some bigger setup issues so please wait until I am able to addressthose issues. When does mass production begin?Regards,Kathy (版主解说)1. be continuing to- 用现在进行式表持续进行。参见下例：Bill earns about 70 dollars a month, and he is saving some of the money to go to college.(比利每月大约赚 70 美元，他一直将部分的收入存起来，准备就读大学。)2. take effect -生效 / 发生作用。3.until - 直到4. address- 解决 (= fix, correct, tackle)5. When does mass prodcution begin? 用现在式表示预定发生的事情，详细用法请见：英文现在简单式的使用时机 (2)。Wayne,Sorry, the support team still has not corrected all the problems. FYI, in order to correct the problems, I have to remove you from theproject and request that you be added back to the AFlex group. You should be (应该) added back and properly setupby the end of tomorrow (Wed).Regards,Kathy (版主解说)1. FYI- “For Your Information” 的缩写。Bill earns about 70 dollars a month, and he is saving some of the money to go to college.(比利每月大约赚 70 美元，他一直将部分的收入存起来，准备就读大学。)2.request sb be - 这里的动词之所以用原形动词，乃是因为 “request” 的关系。兹举数例稍加说明：现在拟设式(拟请语气) - 不论主词为第几人称，动词皆采用原形，be 动词全部为 be。动词后接 that 子句，句中的动词可用现在拟设式来表达强烈的要求或主张。动词：ask/ command / demand / insist (坚持) / order / recommnd / request / rule (裁决) / suggest (建议) / propose (提议)We ask that the construction of this nuclear power plant (should) be postponed indefinitely.(我们要求无限期延后兴建本核能电厂。)The crowd clamored that the rapist (should) be hanged.(群众鼓噪，要求将该强奸犯吊死。)The opposition insisted that the prime minister (should) be stepped down immediately.(反对党坚持总理必须立即下台。)Hundreds of writers and artists have signed a paper demanding that the ridiculous structure (should) be torn down.(数百位作家与艺术家已经签署了文件，要求拆除这栋可笑的建物。)3.should be- 应该4. by-(时间点) 在 之前Wayne,This issue has been escalated to a separate support group so I am hopeful they will be able to fix the issue. Please note that when a change request moves to a new state the QuIX system automatically sends a notification email to the new state owner. Im not sure how useful the notification options available through TeamTrack are or how well they work. But you are certainly free to try them.Regards,Kathy (版主解说)1. has been escalated to - 升级到。2. please note that-常用说法，提醒收信者注意某件事时可以使用。3.”or” 将句子分成两部份。4. be free to - 想怎么做就怎么做。All,I believe that theproblem that has not allowedWayneto be manually assigned change requests has finally been resolved. As of this morning, I was able to find Waynein the list of available users.I am sorry that it took so long to resolve the issue. Please let me know if you still have problems with this.Regards,Kathy (版主解说)1. as of- 指某件事物开始的时间。As of (= As from) next Monday you can use my office.(从下星期一起，你可以使用我的办公室)2. have problems with this -常用说法，表示你如果还有问题的话。记得 “problems” 的 “s” 不要遗漏。见下例：Feel free to contact if you still have any questions about this.(有问题随时与我联络)第4讲下以是版主挑选的电子邮件模板，皆由老美所写，不会故意为英语教学而使用奇怪拗口的句型，可作为撰写英文邮件时绝佳的模仿对象。Hey Wayne,I just got back from a short family vacation with my wife and daughter to her grandparents home in Florida and returned home late last night.While I was gone, I got an email from an internet marketer that is a bit of an “underground” marketer, earning over 1 million bucks online each year, yet not many have a clue how he does it.I know, because Ive watched his business get bigger and bigger every year, and met him at an offline event in San Francisco last year.To be honest, his “secret” really isnt that difficult for others to mirror, and thats why I wanted to tell you about this new course he just released to teach people this strategy that not very many people online do. I only know of a couple.And because I know him, I asked him if he could give you a nice discount off of what was already a stupidly low price to begin with.For only a few bucks, you get access to this self-made internet millionaires secret strategy responsible for the majority of his online success. The strategy thats allowed him to bring in a weekly paycheck of over 300,000 bucks!Anyway, go here to get the 42% discount I managed to get for you:You can read about exactly what his strategy is, and how inexpensive it is, especially with the big discount I was able to get.= http:/www.*.comBut, please make sure you go there now. To be fair to him, he cannot leave this special discount link up for long.Enjoy!Brad CallenBryxen Software, Inc.(版主解说)1. just = 刚刚。请注意第一句话，英文用介系词来连接句子。这是中英文的差异之，详见中文与英文的差异。2. while =当。这里 “while” 不可以替换为 “When”。版主日后会详细解说这点。3. that = who (关系代名词)。根据版主多年的观察，许多老美已经习于用 “that” 来替代 “who”，但目前这还无法纳入正统文法。4. S + V., Ving.= 这种常见的句型层出不穷，网友务必多加练习，可以用来精简句子。5.not have a clue =(口语)not know anything about sth; not know how to dosth 一无所知；不知所措6. offline = 这里是只现实世界，与 “online” (网络虚拟世界) 相对比。7. To be honest = 老实说 (承转语词)8. mirror = copy = duplicate =复制 (动词)9. thats why = 说明理由10. wanted=并非过去式，乃是英语特有的客气用法。版主日后会详细解说这点。11. know of = 知道 (网友请多多模仿，通常我们都会剌掉 of)12.give you a nice discount off of = 给折扣 (这里的 “of ” 可以省略)13. to begin with = 首先 (有时用于句末)14. buck = (口语) dollar15. get access to = 神奇的 access 又来了，详见英文单字 “Access” 该如何使用?。16. self-made = 靠个人奋斗而成功的 (become successful and rich by ones own efforts)17.responsible for = contribute to 造成；对某件事起促成作用 (help to cause sth)18. bring in = obtain19. Anyway = 无论如何 (承转语词)20. manage to = be able to (过去某个时间) 成功办到某事。这是英文学习的重点之，详见英文文法专题讨论 (2)。21. leave sth up = 保留着22. enjoy! 信件最后的问候语，其它常见的还包括：To your success /Keep up the good work第5讲Hi Wayne,Welcome to the Retire In One Year (RIOY) System and congratulations on a wise decision.My name is Dixie Spencer and I am your RIOY System sponsor.You can retire in one year because our RIOY System recruits for you.And the best news I can tell you is that the RIOY System NEVER fails.I assure you that if you stick with it you will reach your goal.So what do you get when you join the RIOY System?First, you get a system composed of three elements: RIOY Marketing, TrafficWave, and The Online Ad Network.Second, you get a system that builds your business. Thats right. We build your business and all you have to do is watch it grow. This is the system that in its eighth month had ten of its members in TrafficWaves (a company in its eighth year) Top 20 Earners List! Think about that! TrafficWave is in its eighth year and after eight months we own half of its top 20 earners.The way the system works is that when our advertising results in someone signing up they are assigned to the next existing member in rotation.You are added to the rotation once (一旦) you are active in RIOY Marketing, TrafficWave, and TOAN and you remain in the rotation as long as you remain active. Shouldyou go inactive for some reason you will be removed from the rotation. Please submit a support ticket as soon as you reactivate your account asking to put you back in the rotation. You should be in profit by the end of your third or fourth month so it should be a very rare occasion that anyone goes inactive.Third, you receive a monthly income guarantee. After twelve months you will be earning at least $4,000. You can