商务英语写作 11 道歉信与祝贺信ppt课件.ppt

2020 1 5 1 BUSINESSWRITING商务英语写作 2020 1 5 2 Chapter11LettersofApologyandCongratulation 道歉信与祝贺信 2020 1 5 3 Apology Sometimeseventsdonotrunasplanned anditisyourfault Lookingback yourconductisregrettable orsomecircumstancehaspreventedyoufromdoingyourbest Insuchcases apologiesarenecessaryforyourownpeaceofmindandforgoodfuturerelationshipwithanoffendedperson 2020 1 5 4 However peoplewhohavemademistakestendtocondemnthemselvestooseverelyordescribetheerrortoovividly whichmayreinforceirritationoftheotherside Thatreinforcementwouldworkagainstthepurposeofapology Thewritershouldapologizedirectlyandusegeneraltermstoavoidreinforcingtheunpleasantnessofthemistakes Empathyisthekeytoanappropriateapology Peoplewhohavetherightattitudehavethebestchanceoffindingtherightwords 2020 1 5 5 Letterofapology Anunsolicited 自愿的 主动的 letterofapologyremovesabarrierorevenpreservesabusinessrelationship Whenyouhavetoapologize youmustbesincere direct andbrief 2020 1 5 6 Guidelines Beginwiththeapologyandrevealthepurposeoftheletter Presentthespecificcircumstanceforwhichyouapologize Anddiscussmethodstoredressthesituation ifneeded Closewithapositivelooktofuturebusinessorpersonalrelationship 2020 1 5 7 UsefulExpressions Imustapologizetoyoufor Iamverysorrythat IamafraidwhatIhavedonehascausedmuchinconveniencetoyou IsincerelyhopeyouunderstandthatIoffendedyouquiteunintentionally IbelieveyoucanunderstandthatIhavenotintendedtohurtyou Ioweyouanapology 2020 1 5 8 UsefulExpressions Iamtoblameforthisunpleasantthing Pleasepardon excuse forgiveme Isincerelyhopethatyouwillkindlyacceptmyapologies Ihopeyouwillkindlyforgivemylapseofattention Iamsosorrytohaveputyouto intosomuchtrouble 2020 1 5 9 Sampleversion DearDavid Pleaseexcusemefornothavingansweredyourletterdated7 Decembersooner Whenyourletterarrived IwasjustinHongKong Asmyfamilycouldnotforwardittomeduringmyabsence ithasbeen therefore lyingonmydeskuntilthemomentwhenItookitup 2020 1 5 10 NowthefirstthingIhavetodoistowritetoyouthesefewlinestoexpressmydeepregret Ienjoyedmanypleasantsightsduringmytrip IshallbepleasedtogiveyouanaccountofthemwhenIseeyounext Sincerelyyours 2020 1 5 11 TranslationPractice 亲爱的戴维 请原谅我收到您12月7日的来信后迟迟未复 您的来信到来时 我正巧在香港 家人无法及时转递 你的信一直放在我写字台上 直到我回到才看见 拖至今天才回信 深表歉意 这次出去旅行饱览了许多美丽景色 下次见到您时 将告诉您一切 2020 1 5 12 Congratulation Sendinglettersofcongratulationprovidesaverygoodwayforbusinessmentobuildgoodwill fortheyarealwayspositive Howdelightedyouwouldbeifyoureceivedaletterofcongratulation Therearemanysituationscallingforcongratulations suchaselection promotionorothersignificantachievements Therefore thelettersofcongratulationareinorder 合乎时尚 2020 1 5 13 Guidelines Theguidelinesforsuchlettersareverysimple Beginwiththereasonforwriting Youshouldpresentthecongratulationsatthefirstpartoftheletter Tellhowyoulearnaboutthegoodnewsandmakethereaderfeelcertainthathe shedeservesthepraise Endtheletterbyusinganencouragingandconversationaltone 2020 1 5 14 Lettersofcongratulationareusuallybriefprompt Besuretosendtheletterwithinafewdaysaftertheevent otherwise allyoureffortswillbefruitless 2020 1 5 15 LetterAApologizingforBadManners DearMr Peter Inordernottohaveanymisunderstandingbetweenus pleaseacceptmyapologyforthemannerinwhichoursecurityofficerspoketoyouthismorning Oursecurityofficershadbeeninstructedtokeepcertainparkingspacesopenforcompanyofficers buttheyshouldhave 2020 1 5 16 rememberedtheirobligationtobecourteousandhelpful Thechiefofsecurityhasalreadydisciplinedtheofficer askinghimtoattendthehumanrelationsseminars Whenyoucallatourofficesagain youcanexpectefficiencyandcourtesy whichhavebeenourgoalsforthepast12years Sincerely 2020 1 5 17 LetterBCongratulationsonPromotion DearMr Stewart Pleaseacceptmywarmestcongratulationsonyourpromotiontogeneralmanager Wehavejustlearnedthatyouhavebeenappointedtothisposition Itcameasnosurprisetousinviewofyourunusualabilities Youdeservethepositionafteryearsofserviceinthecompany YourexperienceinthisfieldwillsurelybringinmoreprofitsforXYZCompany Wearesendingyouourbestwishesforthefuture 2020 1 5 18 Through3yearsofworkingwithyou manyofusknowclearlyhowmuchyouhavecontributedtobuildingtherelationshipbetweenourtwocorporations Youalsohavecometoknowuswellduringthepast3years andwearereadytoofferyouthesameserviceinthedaysahead Welookforwardtothecontinuinggrowthofyourcompanyunderyourenlightenedleadership Sincerelyyours 2020 1 5 19 Openingandcongratulation Iwasdelightedtohearthat Iwasverypleasedtolearnthat It sapleasuretohearthat Iwouldliketoextend sendmywarmest sincere heartfeltcongratulationstoyou Mycolleaguesjoinmeinsendingyouourwarmestcongratulations Pleaseacceptourheartfeltcongratulationsonyour 2020 1 5 20 Commentsontheaccomplishmentorachievement Webelievethatyouradvancementproperlyreflectsthequalityanddiligencethathascharacterizedyourworkineveryarea 您在工作中的各个方面都能发挥卓越才能并尽最大努力 今日的升迁是必然的结果 Iknowthatyourenthusiasmandexperienceinyourworkaretheveryqualitiesthatareneededforthisimportantposition 我知道 以您的工作热情和丰富经验 担当这一重要职位是恰当的 2020 1 5 21 Close Iwishyoueverysuccessinyourfuturecareer Bestwishesforyourcontinuedsuccess Welookforwardtoanevencloserassociationinthefuture 2020 1 5 22 TranslatethefollowingcongratulatoryletterintoChinese 热烈祝贺贵公司北京办事处成立 贵公司在中国的发展令人瞩目 良好的前景也让人很受鼓舞 我们万科国际集团所有员工祝贵公司在这一市场的业务蒸蒸日上 顺利成功 2020 1 5 23 Samplepage1 PleaseacceptourwarmestcongratulationsontheopeningofyourBeijingOffice 2020 1 5 24 Samplepage2 TheexpansionofyourbusinessinChinaisveryimpressiveandyourbrightprospectisalsoencouraging 2020 1 5 25 Samplepage3 WeatWankeInternationalGroupwishyoueverysuccessinyourincreasedinvolvementinthismarket 2020 1 5 26 QuestionsforComprehension 1 Whatarethebasicprinciplesofwritinglettersofapologyandcongratulation 2 Dothetwolettersusethedirectorder Why 3 Howabouttheendoftheletters Doyouthinkthattheybothexpressgoodwill 4 Whatinformationcanyoulearnaboutfromeachletter 5 What sthepurposeofeachletter 6 Howdothewritersconveytheinformation 7 Doyouthinkitisgoodforalettertobeginandendwithapologywhenitspurposeistoapologize 8 Shouldawriterusestrongadjectivestodescribeonceagainthemistakeforwhichanapologyispresented 9 Whatbenefitsareobtainedfromwritingcongratulatoryletters 10 Listtheguidingprinciplesrecommendedforlettersofapologyandcongratulation 2020 1 5 27 ApologyforDelayinSendingCatalogueandPrice list DearMr Zhang Thankyouforyourrequestforourcatalogueandpricelist 1WearesorrywecannotsendyouimmediatelythecatalogueandpricelistyouaskedforinyourletterofMay5th 2Wewillsendyouassoonaspossible 3Weaskforyourunderstandingandofferyouourassuranceofbetterserviceinthefuture 4Yoursfaithfully Contrast Poor 1 感谢收到对方信函 2 为不能马上满足对方要求道歉 3 告知解决办法 4 希望对方理解 并表示愿意提供更好服务的愿望 2020 1 5 28 DearMr Zhang IamsorryfornotbeingabletosendyouimmediatelyourcatalogueandpricelistyouaskedforinyourletterdatedMay5th 1Weappreciateyourinterestinourproducts butthepresentcataloguedoesnotincludesomenewitemswehaverecentlydeveloped Besides theincreasinglyrisingcostinlaborhaspushedthecostofourproductshigher therefore ourpriceswillhavetobeadjustedaccordingly Nowweareintheprocessofmakingnewcatalogueandpricelisttoportraitallthesechanges 2Wewillsend Improved 1 为不能马上满足对方要求道歉 2 说明不能满足对方要求的原因 2020 1 5 29 themtoyouaftertheyarereadyintendays Meantime wewouldbegladtoofferinformationthatyouneedforparticularproducts Justsendyourrequestbye mail 3Wearelookingforwardtotheopportunityofprovidingourproductstoyou 4Yourssincerely AdamEvens 3 告知如何解决 及其眼下的补救办法 4 进行促销 2020 1 5 30 这是封因不能及时给对方寄产品目录和价格表致歉的信 第一封写得不是很成功 采用的是间接法写作方式 开头表达不明确 可能令对方产生误解 对方会以为寄信人能够马上满足他们的要求 寄送目录与价格表 第二段对因无法立即寄送对方要求的目录和价格表表示歉意 并说明会尽快按照要求寄送 然后请求谅解 整封信看起来比较空洞 既没有交代无法满足对方要求的原因 也没有站在对方的角度 替对方找到解决问题的办法 第二封信弥补了第一封信的所有不足 一开始就致歉 直截了当 然后讲明不能满足对方要求的具体原因 并提出补救办法 最后 面向未来 期望能做成交易 有效地完成了沟通任务 2020 1 5 31 2 CongratulationsonWinningaPrize DearKate IhaveheardthatyouwintheSpeechContest 1Iwouldliketosaycongratulationsonyourrecenthonor 2Thisprizeshouldbegiventoyou 3Keepupthegoodwork 4Sincerely Paul Poor 1 提及有关对方最近的好消息 2 向对方表示祝贺 3 说明祝贺的理由 4 鼓励对方 2020 1 5 32 DearKate CongratulationsonyouwinningthesecondplaceintheMapleUniversityStudentsEnglishSpeechContest2011 1Towinanawardinahigh levelEnglishspeechcontestwaswhatyouhaddreamedforsinceyoucametocollege Forthis youhavebeenworkinghardinimprovingyourEnglishandpresentationskill andyoutookeveryopportunitytopractice Youreffortsandpersistencewererewarded 2Iheardthatboth Improved 1 表示祝贺 并指明祝贺的具体事由 2 细述对方为此做出的努力 2020 1 5 33 theaudienceandjudgeswerefavorablyimpressedbyyourpresentation 3Youdeservethehonor 4Ishareyourhappinessandwishyoumoresuccessinthefuture 5Sincerely Paul theaudienceandjudgeswerefavorablyimpressedbyyourpresentation 3Youdeservethehonor 4Ishareyourhappinessandwishyoumoresuccessinthefuture 5Sincerely Paul 5 表示为对方感到高兴 并致以良好的祝愿 4 说明祝贺理由 3 提及对方现场表现 2020 1 5 34 这是封对对方取得英语讲演赛第二名表示祝贺的信函 第一封开始似乎写明了祝贺的原因 演讲比赛获胜 而且也致以了祝愿 表面看来是符合要求的 但是仔细观察会发现 这种祝贺有些敷衍了事的味道 信息不具体 语气不够真诚 第二封则完全不同 信息完整 具体 看出作者对对方十分了解 并十分关注 读者会感受到对方的祝贺是发自内心 十分真切 2020 1 5 35 UsefulSentencePatterns 1 besorry Wearesorrywecannotsendyouimmediatelythecatalogueandpricelistyouaskedfor 十分抱歉我们不能及时寄出您所要求的目录和价格表 Iamverysorryforgivingyousomuchtrouble 对不起 给您添了很多麻烦 2020 1 5 36 2 Pleaseacceptmyapologyfor Pleaseacceptourapologyforanyinconveniencethismatterhascausedyou 造成诸多不便 在此致歉 Pleaseacceptmyapologyforthemannerinwhichoursecurityofficerspoketoyouthismorning 由于我们的保安今天早上跟您说话的方式不当 我们在此向您致歉 2020 1 5 37 3 Ioweyouanapologyfor Ioweyouanapologyfordiscrepanciesbetweentheshippingcontractsandtheactualshipment 我就实际装运与合同不符一事向您道歉 Ioweyouanapologyforanyinconveniencethisclericalerrorhascausedandwilldoourbesttoseethatsucherrorsdonotrecur 此次业务上失误 为贵方带来不便 深感抱歉 今后我们必定尽力 使这类错误不再发生 2020 1 5 38 4 Iveryregretthat IveryregretthatyourletterofMay9wasmisplaced Ifeelveryembarrassedaboutthisoversight 5月9日的来信因误放别处 造成疏忽 深感内疚 Weregretthatwecannotagreetoyourrequestforareplacementpair 本公司非常抱歉未能接受更换要求 2020 1 5 39 5 Ioffermysincereapologiesfor Weofferoursincereapologiesforthedelay Shouldyouhaveanyfurtherproblems pleasedonothesitatetocontactusimmediately 对此次延误 谨表歉意 如果有任何问题 欢迎与本公司联络 2020 1 5 40 6 Iapologizefor Iapologizeforouroriginalerrorandunfortunatedelayinansweringyourcomplaint 对于我们的失误以及未能及时回复您的投诉 我深表谦意 Iapologizeforthewayheacted andwouldliketorectifythesituationassoonaspossible 对于其行为 本人深感歉意 并会尽快采取行动 纠正这种现象 2020 1 5 41 7 Pleaseforgivemefor Pleaseforgivemeforastupidchoiceofwords 请原谅我的用词不当 Pleaseforgivemeformyoversight 我疏忽了 请接受我的道歉 2020 1 5 42 8 Hereismydeepestapologyfor Hereismydeepestapologyforforgettingtheappointmentwehadmade 我把约会给忘了 对此谨表深深的歉意 Hereismydeepestapologyfortheinconveniencecausedbythelapseincommunication 由于联络上的差错增添了麻烦 深感抱歉 2020 1 5 43 9 Congratulationson Congratulationsonyourpromotion 祝贺您荣升 Congratulationsonyournewbaby 祝贺你们喜添贵子 2020 1 5 44 10 Iamdelightedtohear IamdelightedtohearthatyoucapturedtheNO 1positioninsalesinyourmarket 欣悉你的销售额在你们的市场销售中名列第一 2020 1 5 45 11 Letmeofferyoumywarmestcongratulationson Letmeofferyoumywarmestcongratulationsonthehappyoccasion 值此大喜之际 请接受我最热烈的祝贺 Letmeofferyoumywarmestcongratulationsonthehappiesteventofyourlife 对你们一生中莫大的喜事 请接受我由衷的祝贺 2020 1 5 46 12 Iwouldliketooffermycongratulationson Iwouldliketooffermycongratulationsonyourbeingelectedchairman 祝贺您当选主席 Iwouldliketooffermycongratulationsonyourfiftyyearsofbusinessenterprise 祝贺贵公司开业50年 2020 1 5 47 13 Wish May Wishyoueverysuccessinthefuture 祝您成功 万事顺利 WishyouthebestofblissandblessintheNewYear sDay 祝新年快乐 Mayyougofromstrengthtostrengthforthenext5years 祝您在今后的五年飞黄腾达 Mayyouandyourshaveajoyfulholidayseason 祝您及全家节日快乐 2020 1 5 48 14 Congratulations Congratulations Allofusfeelproudofyourremarkableachievements 祝贺你 我们都为你所取得的巨大成就感到骄傲 2020 1 5 49 15 Pleaseacceptourwarmestcongratulationson Pleaseacceptourwarmestcongratulationsontheopeningofyournewbranch 贵公司的新店开张 谨致贺意 Pleaseacceptmywarmestcongratulationsonyourgraduationfrom 值此你毕业于 之际 特向你致以衷心的祝贺 2020 1 5 50 Condolenceletters慰问信 Beginwithadirectstatementofsympathy Concentrateonpositivememoriesandpositivedevelopmentsthatmaylieinthefuture Offerwishorhelp 2020 1 5 51 Adirectstatementofsympathy 得知 深表关切Wewereverysorrytolearnof Iwasdeeplydistressedtohearof IwasdeeplyconcernedwhenIlearnedthat 惊闻 逝世 深致哀悼Wewereshockedtohearofthesuddenpassingof Iwasindeedgrieved deeplydistressed tohearoftheuntimelypassingof Itiswithgreatsorrow regret thatwehavereceivedthesadnewsofthelossof 2020 1 5 52 Positivememoriesandpositivedevelopment