新职业英语1酒店英语--Unit 1ppt课件.ppt

酒店英语 ENGLISHFORCAREERS 新职业英语 Unit1Reservation Unit1Reservation Listening Speaking 4 Warming Up 1 Reading 2 3 Writing 5 Project 6 VocabularyandStructure 7 ListeningScript 8 Warming up Unit1Reservation singleroom Bdoubleroom DTWB standardroom Atripleroom C SuggestedAnswers Task1Matchtheroomtypeswiththeircorrespondingpictures Warming up Unit1Reservation A deluxesuiteB presidentialsuiteC executivesuiteD juniorsuite SuggestedAnswers Task2Writeeachoftheexpressionsunderitscorrespondingpicture Warming up Task3Howmanyroomtypesdoyouknownow Whatarethey DiscusswithyourpartnerwiththehelpofthewordsinTasks1and2 Unit1Reservation FromTask1and2 nowIknoweightroomtypes Theyaresingleroom doubleroom TWB twinbedsroomwithprivatebath orstandardroom tripleroom deluxesuite presidentialsuite executivesuite andjuniorsuite SuggestedAnswers Warming up Unit1Reservation MoreRoomTypes 1 deluxesingleroom sea viewroom deluxeweddingsuite Warming up Unit1Reservation MoreRoomTypes 2 familysuite Warming up Unit1Reservation MoreRoomTypes 3 Chinesesuite Japanesesuite Task1Trytoanswerthefollowingquestionsbeforeyoureadthepassage WhyisthereservationveryimportantintheworkofFrontOffice 2 HowcantheCentralReservationSystemfacilitatethereservationwork Reading Unit1Reservation Reading Unit1Reservation Sincemostpeoplemakereservationsbeforetheirstay theReservationDepartmentusuallybecomeshotelguests firstcontactwiththehotel Efficientandhigh qualityreservationservicewillcreateguestsatisfactionandbringhotelprofitabilityinreturn Therefore reservationisanimportantFrontOfficefunction SuggestedAnswers 1 WhyisthereservationveryimportantintheworkofFrontOffice Reading Unit1Reservation Sincemostpeoplemakereservationsbeforetheirstay theReservationDepartmentusuallybecomeshotelguests firstcontactwiththehotel Efficientandhigh qualityreservationservicewillcreateguestsatisfactionandbringhotelprofitabilityinreturn Therefore reservationisanimportantFrontOfficefunction SuggestedAnswers 2 HowcantheCentralReservationSystemfacilitatethereservationwork CentralReservationSystem 翻译 声音 Sincemostpeoplemakereservationsbeforetheirstay theReservationDepartmentusuallybecomesguests firstcontactwiththehotel Therefore reservationperformsanimportantFrontOfficefunction Efficientandhigh qualityreservationservicehelpscreatehigherlevelsofguestsatisfactionandbringhotelprofitabilityinreturn Reading Unit1Reservation CentralReservationSystem 翻译 声音 Peoplecanbookhotelroomsinanumberofways bytelephone mail fax ortheInternet TheintroductionoftheCentralReservationSystem CRS greatlyfacilitatesthereservationprocess TheCRSisacomputerizedsystemthatstoresanddistributesinformationonahotel resort orotherlodgingfacility Reading Unit1Reservation CentralReservationSystem 翻译 声音 TheinformationcommonlystoredintheCRSincludestheroomrate roomallotments roomtypes roomavailability hotelinformation suchasaddress phonenumber faxnumber roomfeatures andhotelfeatures hotelcancellation depositandminimumstayinformation nearbyInternationalAirTransportAssociation IATA citiesandairports on siteornearbyrestaurants barsandattractions Reading Unit1Reservation CentralReservationSystem 翻译 声音 TheCRSlinksdifferenthotelsinahotelchainwitheachother Italsolinksthemajorairlineseatreservationsystemsandthecomputerterminalsintheofficesofimportanttravelagencies Thustheguest sreservationisverymuchfacilitated Fornowtheguestcansimplygotoeitheratravelagencyoranairlineofficeorahotelandhaveallhistravelarrangementsmade Reading Unit1Reservation CentralReservationSystem 翻译 声音 TheInternetisbecomingmoreandmoreimportantforhotelbookings However Iwouldn tsayoverallitisgoingtoincreaseourbookings Wehavetobeawareofitbecauseit sadifferentmethodofthewayguestscanbook thesalesmanagerJohnfromonefive starhotelsays So wehavetomakesureweareofferingtherightrates attherighttimeandinsimpleEnglish sothateveryonearoundtheworldcanunderstand asnowitisnotjusttravelagentsaccessingthehotelinformation it ssomebodysittingathome Reading Unit1Reservation reservation n 预订 eg Ineedtoconfirmmyreservation 我需要确认我的预订 eg Haveyoumadeareservation 您做过预订吗 contact n 联系 eg Thechildrenlostcontactwiththeirfamilies 孩子们和家人失去了联系 UsefulExpressions contactwith与 的联系be getincontact withsb 与 某人 联系 联系上stay keepincontact withsb 保持与 某人 的联系losecontact失去联系 efficient adj 有效率的 eg Serviceattherestaurantisefficientandfriendly 这家餐厅服务高效 态度友好 Theheatingsystemisveryefficientinitsuseoffuel 该供暖系统能高效节省燃料 profitability n 盈利能力 eg Theyplantoincreaseprofitabilitybymakingthefactorymoreefficient 他们计划通过提高工厂效率来增加盈利能力 Thefirmisnowshowingsignsofareturntoprofitability 公司现在又重新显示出盈利的势头 facilitate v 使便利 eg Dividingstudentsintosmallgroupsusuallyhelpsfacilitatediscussion 将学生们分组通常有助于促进讨论 Moderndevicesfacilitatedomesticwork 现代设备使家务活便利了 distribute v 分配 eg Copiesofthereportweredistributedshortlyafterthemeeting 会后不久 报告就分发了下去 Themanagerdistributestheworkeverymorning 经理每天早晨分派工作 lodging n 住所 eg Thetouristofficewillsendyouinformationonlodging 旅游局会寄给你有关住宿信息的材料 Thegirlcouldhardlyaffordafeeforboardandlodgingatthattime 那时女孩几乎付不起伙食和房租费 rate n 房价 价格 eg Ourshopassistantsarepaidanhourlyrateof 5 50 我们店的营业员按小时支付工资 每小时5 5英镑 Wehavetoofferhigherrates 我们不得不付更高的价钱 availability n 利用 或获得 的可能性 eg Theavailabilityofpublictransportisalsopartoftheequation 公共交通的便利也是考虑因素之一 Beforetravellingwemustensuretheavailabilityofpetrolandoil 旅行前 我们必须确保能够买到汽油和机油 travelagency n 旅行社 eg I mnowworkingasatourguideinatravelagency 我现在在一家旅行社做导游 LibertyTravelisa59yearoldtravelagency 自由之旅是一家有着59年历史的旅行社 beawareof 意识到 知道 eg Weshouldbeawareofsomeofthetrafficlaws 我们应该知道一些交通法规 Hedoesn tseemtobeawareoftheproblems 他好像没有意识到这个问题 中央预订系统 由于多数人会在住店之前先进行预订 因此预订部通常会成为客人与酒店打交道的第一个环节 因此预订服务是前厅部的一项重要工作职能 有效高质的服务会使顾客更加满意 从而为酒店带来盈利 中央预订系统 人们可以通过多种方式预订房间 包括电话预订 邮件预订 传真预订和网上预订 中央预订系统 CRS 的引进使预订流程大大地便捷起来 CRS是一个由计算机操作的信息系统 其内存储着饭店 度假以及其他住宿设施的信息 可供人们检索 中央预订系统 CRS中存储的信息一般包括 房间价格 房间分配 房间类型 空房间 酒店信息 如地址 电话 传真 房间特色 酒店特色 房间取消情况 入住押金 最短入住要求 附近的国际航空运输协会 IATA 城市和机场 酒店内以及附近的餐厅 酒吧 景点信息等 中央预订系统 CRS将酒店集团中各连锁酒店的信息 重要航班的预订系统以及重要旅行社的办公室电脑终端连接起来了 这样 客人进行预订就变得非常便捷 现在 客人只需要在旅行社 航空公司售票处或者酒店这三家机构选择任何一家 就可以将自己旅行的全部行程都安排好 中央预订系统 因特网对酒店预订的作用正变得越来越重要 我并不是说网络会增加我们的预订 但是我们必须注意到它的作用 因为这是一种不同的预订方式 客人们会通过网络来预订 某五星级酒店的销售经理约翰说道 因此 我们必须确保我们在正确的时间 用简单的英语给出正确的价格 让世界上每个人都能理解它 因为现在查询酒店信息的不仅包括旅行社的代理人 还有坐在家里的普通人 Task2Readthepassageandtickoffthewaysofreservationmentionedinthepassage SuggestedAnswers SuggestedAnswers Task2Readthepassageandtickoffthewaysofreservationmentionedinthepassage Task3ReadthepassageagainandfillinthetableabouttheinformationstoredintheCRS SuggestedAnswers SuggestedAnswers 3 roomtypes5 hotelcancellation8 faxnumber9 restaurantsattractions Task3ReadthepassageagainandfillinthetableabouttheinformationstoredintheCRS 1 TheCRSlinkshotelsaroundtheworldwitheachother 2 WehavetooffertherightratesattherighttimeandindifficultEnglish 3 NoweveryonemayaccessthehotelinformationthroughtheInternet 4 TheInternetprovidesadifferentreservationmethod Task4Decideifthefollowingstatementsaretrue T orfalse F SuggestedAnswers SuggestedAnswers 1 F2 F3 T4 T Task4Decideifthefollowingstatementsaretrue T orfalse F Task1Listentofiveshortdialogsanddecidewhateachdialogisaboutandmark whereappropriate SuggestedAnswers 声音 SuggestedAnswers Task1Listentofiveshortdialogsanddecidewhateachdialogisaboutandmark whereappropriate Task2JoannaEliotisatourguide Sheiscallingtomakeareservationforhertourgroup Tickofftheinformationmentionedintheconversation SuggestedAnswers 声音 SuggestedAnswers Task2JoannaEliotisatourguide Sheiscallingtomakeareservationforhertourgroup Tickofftheinformationmentionedintheconversation Task3ListentotheconversationinTask2againandfillintheblankswiththewordsorexpressionsprovidedinthebox 声音 Reservationist R Goodmorning RoomReservations HowmayIhelpyou Guest G IamcallingfromtheInternationalYouthTravelAgency I dliketoknowifyouhaveanyrooms 1 forthenightsfromDecember2ndto6th R MayIknowhowmanypeopletherewillbe 2 G 28 R Whatkindofroomswouldyoulike G 3 withbath R Justamoment please Letme 4 Sorrytohavekeptyouwaiting madam Icanbook14TWBsforyouforthosedays G Howmuchisthe 5 then R Fourhundredandeightyyuanpernight 6 withbreakfast G That sgood R MayIbooktherooms 7 G Yes MynameisJoannaEliot J O A N N A Joanna andE L I O T Eliot R Thankyou MissEliot MayIhaveyourphonenumber please G 312 5541412 R 312 5541412 That s14TWBsforJoannaEliotat480yuanfromDecember2ndto6th Isthatcorrect G That scorrect R Thankyouforcalling We re 8 seeingyousoon SuggestedAnswers SuggestedAnswers 1 available 2 intheparty 3 Twin bedrooms 4 check 5 roomrate 6 perroom 7 underyourname 8 lookingforwardto Task3ListentotheconversationinTask2againandfillintheblankswiththewordsorexpressionsprovidedinthebox Task4Aguestiscallingthehoteltocancelareservation Listentotheconversationandfillintheblankswiththeinformationyouhear SuggestedAnswers 声音 SuggestedAnswers Guestname JimFischerDateofreservation fromApril3rdto5thCaller sname KelvinJoantPhonenumberTask4Aguestiscallingthehoteltocancelareservation Listentotheconversationandfillintheblankswiththeinformationyouhear 1 AliceGreencallstochangehertravelschedule 2 ThereservationisunderAliceGreen sname 3 Thebosscallstocancelhisreservation 4 ThedepositwillberefundedtoJimFischer saccountinsevendays Task5ListentotheconversationinTask4againanddecideifthefollowingstatementsaretrue T orfalse F SuggestedAnswers 声音 SuggestedAnswers 1 F2 F3 F4 T Task5ListentotheconversationinTask4againanddecideifthefollowingstatementsaretrue T orfalse F Speaking Unit1Reservation Task1Readandpracticetheconversationinpairs Reservationist R Goodmorning NewCenturyHotelReservations CanIhelpyou Guest G Yes I dliketoreservearoomformyboss R Forwhichdates G ForthenightsfromJanuary10thto14th R Howmanyguestswilltherebeinyourparty G Justtwo R Couldyouholdthelineforamoment please I llcheckifthereisaroomavailableforthosedays G OK TheReservationistchecksthehotel sreservationsystemfortheroomavailability Speaking Unit1Reservation Task1Readandpracticetheconversationinpairs R Thankyouforwaiting Wehavedoubleroomsandsuites Whichdoyouprefer G Howmuchdoyouchargeforasuite R Ajuniorsuiteisat790yuanpernight andanexecutivesuite1 090yuan G I dliketotaketheoneat790yuan R Certainly madam Couldyoutellmethenameoftheguest please G PeterAnderson R PeterAnderson Verywell madam CouldIknowifyouhaveanyspecialrequests please G Oh ifpossible Iwouldliketohaveaquietroom Speaking Unit1Reservation Task1Readandpracticetheconversationinpairs R Allright madam Wecanarrangeaquietroomforyou Sothat saquietjuniorsuiteforMr PeterAndersonforthenightsfromJanuary10thto14th Isthatcorrect G Correct R Thankyou madam We llsendyouanemailtoconfirmthebooking MayIhaveyouremailaddress G Certainly Myemailissusanroberts R Susanroberts Thanksforcalling madam WearelookingforwardtoseeingMr Anderson Goodbye G Goodbye Speaking Unit1Reservation Task2DiscusstheprocedureofreservationwithyourpartnerwiththehelpoftheconversationinTask1andputthefollowingstepsinthecorrectorder A Confirmingthereservationdetailswiththeguest B Askingforthedateandroomtypetheguestwants C Askingfortheguest sname telephoneandfaxnumber address numberoftheparty etc D Askingforanyspecialrequests E Checkingroomavailability F Sayinggoodbye G Greetingtheguest Correctorder SuggestedAnswers SuggestedAnswers Correctorder GBECADF Task2DiscusstheprocedureofreservationwithyourpartnerwiththehelpoftheconversationinTask1andputthefollowingstepsinthecorrectorder Speaking Unit1Reservation Speaking Unit1Reservation Task3MichaelFordcallstheReservationDepartment Hewantstoreserveadoubleroom MakeupaconversationsimilartotheoneinTask1withtheexpressionsgiveninthebox andthenactitoutinpairs SuggestedSample SuggestedSample 1 Reservationist R Goodevening RoomReservations HowmayIhelpyou Guest G Goodevening I dliketoreservearoom R Forwhichdates sir G ForthenightsfromMarch3rdto5th R Howmanyguestswilltherebeintheparty G Two R Whatkindofroomwouldyoulike sir G Adoubleroom R Waitamoment please Letmecheck Sorrytohavekeptyouwaiting Wedohavedoubleroomsavailableforthosedays MayIhaveyourname please Speaking Unit1Reservation SuggestedSample 2 TG MichaelFord Bytheway howmuchistheroomrate R Theroomrateis380yuanpernightperroom includingbreakfast CouldIknowifyouhaveanyspecialrequests please G Ifpossible I dliketohavearoomwithastreetview R Noproblem Mr Ford Sothat sadoubleroomforMr MichaelFordwithastreetviewforthenightsfromMarch3rdto5that380yuanpernightperroomincludingbreakfast Isthatcorrect G Exactly Thanks R You rewelcome Mr Ford We relookingforwardtoseeingyouatourhotel Goodbye Speaking Unit1Reservation Speaking Unit1Reservation Task4Mr Smithcomestothehoteltorevisehisreservation Pleaserole playthesituationwiththehelpoftheusefulexpressionsprovidedbelow Speaking Unit1Reservation Task4Mr Smithcomestothehoteltorevisehisreservation Pleaserole playthesituationwiththehelpoftheusefulexpressionsprovidedbelow Guest Mynameis Imadeareservation NowI dliketomodifyit I dliketochange into andextendmyreservationfortwomorenightstill Reservationist Howwouldyouliketochangeit Sothat safamilysuitefor nightsfrom to Couldyoupay200yuanmoretoguaranteeyourrevisedreservation SuggestedSample SuggestedSample 1 Reservationist R RoomReservations MayIhelpyou Guest G Yes mynameisGeorgeSmith Imadeareservationlastweek NowI dliketomodifyit R Onemoment please Letmehaveacheck YoubookedasingleroomfortwonightsfromFebruary15thto16th Howwouldyouliketochangeit G I dliketochangethesingleroomintoafamilysuiteandextendmyreservationfortwomorenightstillFebruary18th Speaking Unit1Reservation SuggestedSample 2 R Waitamoment please Sorrytohavekeptyouwaiting Sothat safamilysuiteforfournightsfromFebruary15thto18th Isthatright G Exactly R Nowtheroomratehaschangedfrom290yuanto420yuan Couldyoupay200yuanmoretoguaranteeyourrevisedreservation G OK Speaking Unit1Reservation Writing Unit1Reservation Task1Thefollowingisawrittenrecordofaguest sreservationcall Readthisrecord Reservationist R RoomReservations MayIhelpyou Guest G Yes DoyouhaveadoubleroomavailablefromSeptember21stto26th R Justamoment please Iwillcheckthecomputerforroomavailability Sorrytohavekeptyouwaiting Sinceit sthepeakseasonnow allourdoubleroomsarebookeduponSeptember21st Wouldyoumindhavingajuniorsuiteinstead AndfromSeptember22ndon wedohaveadoubleroomavailableforyou G What stherate please Writing Unit1Reservation Task1Thefollowingisawrittenrecordofaguest sreservationcall Readthisrecord R Forjuniorsuite thecurrentrateis650yuanpernightincludingbreakfast andfordoubleroom it s480yuan G Thatsoundsreasonable I lltakeit R Verygood Couldyoutellmeyournameandtelephonenumber please G Yes itisDouglasKeeler 212 734 1550 R Thankyou Mr Keeler Andwhatisyouraddress please G Itis14701stAvenue NewYorkCity USA R Yes soitis14701stAvenue NewYorkCity USA G That sright Bytheway I dlikearoomwithagardenviewifthatispossible Writing Unit1Reservation Task1Thefollowingisawrittenrecordofaguest sreservationcall Readthisrecord R Agardenviewroomispreferred okay G CanIpaywhenIarrive R Yes Wecankeeptheroomforyouuntil6 00pmonSeptember21 Ifyouwanttoholdtheroom werequirea500yuancreditcarddeposit Youcancanceluptofivedaysinadvanceandwewillrefundyourdeposit G Allright I llgiveyoumycreditcardnumber It saMasterCard thenumberis5509 0963 1589 8325 andtheexpirydateisNovember 2015 Writing Unit1Reservation Task1Thefollowingisawrittenrecordofaguest sreservationcall Readthisrecord R Wealsohaveairportpick upserviceifyouletushaveyourflightnumberandarrivaltime G Oh that sgreat butIdon tneedthat R OK We llmailyouareservationcardconfirmingyourbookingassoonaspossible G Justfaxmeforit Thefaxnumberis 212 734 1551 R 212 734 1551 Igetit Welookforwardtoyourcoming Writing Unit1Reservation Task2Thefollowingisahotelreservationform PleasefillintheformwiththeinformationgiveninthewrittenrecordinTask1 Writing Unit1Reservation Task2Thefollowingisahotelreservationform PleasefillintheformwiththeinformationgiveninthewrittenrecordinTask1 Writing Unit1Reservation Task2Thefollowingisahotelreservationform PleasefillintheformwiththeinformationgiveninthewrittenrecordinTask1 SuggestedAnswers Writing Unit1Reservation SuggestedAnswers 1 Writing Unit1Reservation SuggestedAnswers 2 Writing Unit1Reservation SuggestedAnswers 3 Project Unit1Reservation ProjectGuidelinesThisprojectaimstogothroughtheprocessofroomreservation Thewholetaskisdividedintothreesteps StepOnefocusesonaresearchofalocalfive starhotel sroominformation StepTwoisapresentationaboutthehotel sroominformation StepThreecallsforacompleterole playofroomreservationprocess PleasefollowtheTaskDescriptiontocompletetheproject Project Unit1Reservation TaskDescriptionStepOne Organizesmallgroupsof3or4studentsinyourclass Lookupinformationonalocalfive starhotel includingitshotelintroduction numberofrooms roomtypesandfeatures etc indifferentways Focusonitsroomtypes roomrates reservationmethods guaranteedreservationdeposit discountpolicy etc Project Unit1Reservation TaskDescriptionStepTwo Workinthesamegroup Prepareapresentationtointroducetotheclassthehotel sroominformation TheroominformationshouldincludewhatyouhavecollectedinStepOne especiallytheroomtypes roomrates reservationmethods guaranteedreservationdeposit discountpolicy etc Chooseonestudentineachgrouptogiveapresentation usemultimediaaidifpossible Project Unit1Reservation TaskDescriptionStepThree Workstillinthesamegroup Preparearole playofthewholeprocedureofroomreservation UsetheinformationyouobtainedinStepOneandpresentedinStepTwo Followthecorrectstepsofreservationprocedureyouhavelearnedinthisunit VocabularyandStructure Unit1Reservation Task1Matchthewordsintheboxwiththeirdefinitions ratecanceldepositrefundrevise SuggestedAnswers SuggestedAnswers ratecanceldepositrefundrevise Task1Matchthewordsintheboxwiththeirdefinitions VocabularyandStructure Unit1Reservation VocabularyandStructure Unit1Reservation Task2WritetheChineseversionsofthefollowingexpressions SuggestedAnswers SuggestedAnswers 1 双人房4 小套房7 豪华套房10 大号双人床2 双床标准房5 行政套房8 单人床11 特大号双人床3 三人间6 总统套房9 双人床 Task2WritetheChineseversionsofthefollowingexpressions VocabularyandStructure Unit1Reservation VocabularyandStructure Unit1Reservation Task3Fillineachblankwiththeappropriateformofthewordgiveninbrackets Letmehaveacheck Sorr