购物中心、商场营运部经理岗位职责.doc

FACILITY MANAGER WORK LEVEL 购物中心营运经理购物中心营运经理 工作级别工作级别 My manager is Mall Manager 我的经理是我的经理是 购物中心总经理 My job is 我的工作是我的工作是 Recruiting training and managing mall operation team developing team members and improving their work efficiency through daily management 负责营运部门整体的管理 培训和招聘 同时将通过日常工作管理 促使团队高效工作并达到工作要求的同时员工也有所发展 I spend 我的时间分配我的时间分配 40 of my time managing each section of operation department communicating and solving the problems with relevant departments and serious ones are reported to mall facility manager 35 of my time managing tenants wrong doings including postponing the opening closing in advance and improper trading developing reports and communicating with relevant people 15 of my time making objectives and plans to get more business support assisting mall manager make yearly budget 10 of my time assisting mall to carry out leasing work 40 的工作时间用于管理购物中心营运个部门的工作 及时沟通 解决发现的问题 重大问题及时上报购物中心总经理 35 的工作时间用于管理违反租约规定的租户 包括推迟开业 提 前闭店 违规经营 制作和违规经营相关的月度报告并且处理相关 的沟通 15 的工作时间用于制定目标和行动计划来提升商业支持的方法 协助购物中心总经理制定年度商业支持预算 10 的工作时间用于协助购物中心的总体管理 完成租赁任务 I know I ve done a great job if 我知道我做的很好如果我知道我做的很好如果 The mall gains good reputation in the local market Mall operation service meets standards and all activities follow local laws and regulations Tenants business develops well and communication between tenants and mall is smooth I can constantly improve and optimize my performance based on top management s directions I can meet the legal requirements of different local authorities I can finish the task assigned me well and effectively 商场在当地社会中的声誉 购物中心的营运服务达到标准 各项营运活动符合法律法规和政 策 租户业务顺利发展 租户与各个部门之间的沟通顺畅 能够在决策层的衡量和管理下不断进步 顺利通过各种审查审计关 按照上级要求或委托条款及时准确完成任务 The people I need to work with are 我需要和这些人合作我需要和这些人合作 Inside my function 在在 我的职能内我的职能内 Outside my function 在我的职能外在我的职能外 Mall Manager 购物中心总经理 Mall Operation Team 购物营运团队 Regional Team 区域团队 Regional IT HR Legal Finance Team 区 IT 人资 法务 财务团队 Supplier and Contract Companies 供应商和第三方公司 The skills I need are 我需要以下技能我需要以下技能 General skills 综合技能综合技能 Operating skills 营运营运 技能技能 Experience required 要求的经验要求的经验 什么什么 what Customer Focus Personal Integrity Drive Team Working Developing Self Others Analysing and Decision Making Managing Performance Managing Change Gaining Commitment 以客户为本 严以律己 有驾驭能力 团队合作 不断自我发展 能够冷静分析并 做出决定 执行力管理 灵活应对变动 承担义务 Experience of operation management Well know trading laws and regulations Good communication skills 拥有营运管理的工作经验 了解基本商业规律和法规 沟通能力强 怎么做怎么做 How General Training at Tesco Tesco 一般培训 Core skills 核心技能 Operating Model training solutions 营运模型 培训解决方 案 Options Development Programme 选项发展项目 What I have to do 我必须做什么我必须做什么 Activities 行动行动 People To consistently deliver Every Little Helps for our People 员工员工 对员工始终如一地进行每一个细小的帮助对员工始终如一地进行每一个细小的帮助 An opportunity to get on Listen to my staff s advice I recognize my team s achievements and This is to ensure clear and consistent reporting lines This is the essence of the job 1 sentence that captures what the purpose of the job is This is the typical proportion of time spent on different elements of the job this could also include time spent in Stores or Internationally These are the 6 8 key measures of success made up This includes both hard i e KPI Targets and soft measures i e breadth of thinking This captures the Work Level of the job in 1 sentence so that the job holder is clear about the level they are expected to operate at This is to ensure clear and consistent reporting lines This is the essence of the job 1 sentence that captures what the purpose of the job is This is the typical proportion of time spent on different elements of the job this could also include time spent in Stores or Internationally These are the 6 8 key measures of success made up This includes both hard i e KPI Targets and soft measures i e breadth of thinking This captures the Work Level of the job in 1 sentence so that the job holder is clear about the level they are expected to operate at An interesting job A manager who helps me To be treated with Respect 我有机会取得进展 我有一份有趣的工 作 我的主管为我能够 做好工作给予支持 我们互相信赖并彼 此尊重 celebrate success I help my team make work plan and regularly review and validate Review my team s Objectives and PDP twice every year I have a Personal Development Plan based on 360 degree feedback that addresses my behavioral and technical needs Support my team to carry out their work actively Plan and review my team s work Find out and develop my capabilities be ready to meet new challenges 询问并听取员工意见反馈 认可并奖励团队和个人的成功 为团队制定行为规划 并定期评估和生效 每年两次对按照预先设定的目标和个人发展 计划对团队的工作进展进行回顾和评估 基于 360 全方位行为调查报告制定个人发 展计划 支持团队积极参与工作 计划和评估团队的工作 找出并发展自身才能 时刻准备接受 新的 进展和任命 Customer To consistently deliver Every Little Helps for our customers 顾客顾客 对我们的顾客始终如一地进行每一个细小的帮助对我们的顾客始终如一地进行每一个细小的帮助 Earn lifetime loyalty The aisles are clear I can get what I want The prices are Every staff is trained to offer first class service to customers to offer them a comfortable shopping environment Lead and communicate with the tenants to provide consistent service to the customers 每一位员工被培训向顾客提供一级服务 使顾客感受到舒适的购物环境 good I don t queue The staff are great 获得终身忠诚 我能得到我想要的 价格公道 员工很棒 领导并统一商户对顾客的服务标准 Operations To consistently deliver Every Little Helps for operations 营运营运 对营运始终如一地进行每一个细小的帮助对营运始终如一地进行每一个细小的帮助 We try to get it right first time We deliver consistently everyday We make our jobs easier to do I manage each section of operation department communicate and solve the problems with relevant departments I manage tenants wrong doings including postponing the opening closing in advance and improper trading developing reports and communicating with relevant people We know how vital our jobs are We always save time and money 第一次我们就尽量 让它正确 我们每天始终如一 地执行 我让工作变得更简 单 我们知道我们的工 作有多重要 我们一直坚持节省 时间和金钱 I make objectives and plans to get more business support assisting mall manager make yearly budget I assist mall to carry out leasing work 我管理购物中心营运个部门的工作 及时沟 通 解决发现的问题 我管理违反租约规定的租户 包括推迟开业 提前闭店 违规经营 制作和违规经营相关 的月度报告并且处理相关的沟通 我制定目标和行动计划来提升商业支持的方 法 协助购物中心总经理制定年度商业支持 预算 我协助购物中心的总体管理 完成租赁任务 Finance To consistently deliver Every Little Helps for finance 财务财务 对财务始终如一地进行每一个细小的帮助对财务始终如一地进行每一个细小的帮助 Grow sales Maximise