酒店专用英语词汇.docx

.酒店房态名词缩写：01.VC VacantClean空的干净房/可卖房02.VD VacantDirty空的脏房03.OC OccupiedClean住客干净房04.OD OccupiedDirty住客脏房05.PMU PleaseMakeUp即扫06.DNDDoNotDisturb请勿打扰07.OSOutOfService维修房（小）08.OOOOutOfOrder维修房（大）09.ECOExpectativeCheckOut预退房10.D/LDoublelock双锁房11.S/OSleepOut外睡房12.R/SRefuseService拒绝服务13.LSGLongStayingGuest长住客14.VIPVeryImportantPerson重要客人（贵宾）15.N/BNoBaggage无行李16.L/BLightBaggage少行李17.C/OCheckOut离店结帐18.C/ICheckIn入住登记19.D/UDayUse小时房20.H/UHouseUse自用房21.T/DTurnDownService夜床服务22.R/GRepeatedGuest回头客23.L/FLostandFound客人遗留物品24.MODManageronDuty值班经理25.SKStandardKing标准单人间26.STStandardTwin标准双人间27.DSDeluxeSuite豪华套房28.BSBusinessSuite商务套房29.CRConnectingRoom公寓套房30.PAPublicArea公共区域31.EKExecutiveKing行政单人间32.ETExecutiveTwin行政双人间33.ESExecutiveSuite行政套房部门DEPARTMENTDEPT职位POSITIONPOS行政办EXECUTIVEOFFICE EO财务部FINANCEDEPARTMENT FIC会计部ACCOUNTING ACCT采购部PURCHASINGDEPARTMENT PD酒水仓BEVERAGESTORE食品仓FOODSTORE日用品仓GENERALSTORE市场及销售部SALES&MARKETINGDEPARTMENT S&M前厅部FRONTOFFICEDEPARTMENT F.O(F/O) 管家部HOUSEKEEPING HSKP洗衣房LAUNDRYROOM LR布草房LINENROOM 游泳池SWIMMINGPOOL餐饮部FOOD&BEVERAGEDEPARTMENT F&B中餐厅CHINESERESTAURANT CHNREST西餐厅WESTRESTAURANT WESTREST日本餐厅JAPANESERESTAURANT大堂吧LOBBYBAR送餐部ROOMSERVICE RMSVC宴会中心BANQUETCENTRE会议厅CONFERENCEHALL管事部STEWARD娱乐部ENTERTAINMENTDEPARTMENT ENT夜总会NIGHTCLUB桑拿SAUNA健身中心HEALTHCENTRE美容美发中心BEAUTY&BARBERCENTRE保龄球室BOWLINGBALL工程部ENGINEERINGDEPARTMENT ENG保安部SECURITYDEPARTMENT SEC人力资源部HUMAN&RESOURCESDEPARTMENT HR培训部TRAININGDEPARTMENT员工饭堂STAFFCANTEEN员工宿舍STAFFDORMITORY医务室CLINICROOM图书馆LIBRARY前厅各分部：接待处RECEPTION RECP行政楼层EXECUTIVEFLOOR E/F询问处INFORMATION INFM订房部RESERVATION RESV总机房OPERATOR/TELEPHONEROOM OPT礼宾部CONCIERGE CON商务中心BUSINESSCENTRE BC大堂副理ASSISTANTMANAGER AM车队TRANSPORTATION TRA账务处CASHIER、ACCOUNTINGDESK大堂LOBBY楼层FLOOR/ F后勤办公室BACKOFFICE员工通道STAFFENTRANCE职位：总经理GENERALMANAGER GM行政助理ASSISTANTEXECUTIVEMANAGER AEM行政秘书EXECUTIVESECRETARY财务总监FINANCIALCONTROLLER FC总会计师CHIEFACCOUNT成本会计师COSTACCOUNT采购部经理PURCHASINGMANAGER PURCHASING MGR市场及销售总监DIRECTOROFSALES&MARKETING DOS市场及销售副总监ASSISTANTDIRECTOROFSALES&MARKETING ADOS市场及销售部经理SALESMANAGER销售员SALES SALES前厅经理FRONTOFFICEMANAGER FOM前厅副经理ASSISTANTFRONTOFFICEMANAGER AFOM大堂副经理ASSISTANTMANAGER AM接待员RECEPTIONIST/RECEPTIONCLERK订房员RESERVATIONCLERK RESVCLERK行李员BELLBOY/BELLMAN门童DOORMAN接线生OPERATOR司机DRIVER行政管家EXECUTIVEHOUSEKEEPER EH副行政管家ASSISTANTEXECUTIVEHOUSEKEEPER AEH助理管家ASSISTANTHOUSEKEEPER AH楼层服务员ROOMATTENDANT ATT餐饮总监DIRECTOROFFOOD&BEVERAGE DOFB行政总厨EXECUTIVESOUSCHEF点心总厨DIMSUMCHEF人力资源部经理HUMAN&RESOURCESMANAGER HRMGR总工程师CHIEFENGINEER值班工程师DUTYENGINEER保安部经理SECURITYMANAGER保安主管CHIEFSECURITY经理MANAGER MGR主任SUPERVISOR SUP领班CAPTAIN CAP秘书SECRETARY文员CLERK服务员WAITER行政值班经理EXECUTIVEONDUTYMANAGER EOD值班经理DUTYMANAGER DM酒店常用术语：接待处用语：入住CHECK-IN C/I退房CHECK-OUT C/O预订BOOKING、RESERVATION BKG预期抵店ARRIVAL、DUTEIN ARL提前抵达EARLYARRIVAL预期离店DEPARTURE、DUTEOUTDEPT确认CONFIRMATION CONFIRM再次确认RECONFIRM RE-CFRM取消CANCELLATION CANCELL订金DEPOSIT价格RATERTE价钱PRICE封房BLOCK续住EXTENSIONEXTEN客类：顾客、宾客CLIENT、GUEST散客WALKIN W/I、FIT团队GROUP GRP商务客COMMERCIALGUEST COMMGST商务合同CORPORATECONTRACT长住客LONGSTAYGUEST L/S GST贵宾VERYIMPORTANTPERSON VIP旅行社TRAVELAGENT TVL AGT自用房HOUSEUSE H/U公司COMPANY COM付帐(动)PAY付帐(名)PAYMENT信用卡CREDITCARD现金CASH尽快ASSOONASPOSSIBLE ASAP资料INFORMATION INFM电话TELEPHONE TEL传真FACSIMILE FAX电传TELEX TLX电报CABLE CBL地址ADDRESS ADD复印(机)COPY (MACHINE)网络INTERNET电脑COMPUTER打印机PRINTER 机票FLIGHTTICKET打字TYPING充电CHARGEABATTERY充电器CHARGER留言MESSAGE内播电影IN-HOUSEMOVIE对方付费电话COLLECTCALL酒店帐HOUSEACCOUNT H/A国内长途-IDD国际长途-DDD市内电话CITYCALL分机EXTENSION EXTN服务台COUNTER唤醒服务WAKEUPCALL叫早服务MORNINGCALL请勿打扰DONOTDISTURB DND天气WEATHER 出租车TAXI面包车VEHICLE中巴COACH报纸NEW S PAPER信件MAIL电视TELEVISION TV背景音乐BACKGROUNDMUSIC小酒吧MINIBAR冰箱REFRIGERATOR客房保险箱MINISAFE/PERSONALSAFE吹风筒HAIRDRYER电热水壶ELECTRICHEATINGKETTLE中央空调INDIVIDUALCONTROLLEDAIR-CONDITION洗衣LAUNDRY干洗DRY-CLEANING熨烫VALETSERVICE失物招领LOSTANDFOUND早餐BREAKFAST BFAST美式早餐AMERICANBREAKFAST ABF欧陆式早餐CONTINENTALBREAKFAST CBF东方式早餐ORIENTALBREAKFAST OBF午餐LUNCH LNH晚餐DINNER DNR人民币-RMB港币-HKD美元-USD按摩MASSAGE蒸汽浴STEAMBATH邻近房ADJOININGROOM付款方式ADVANCEPAYMENT礼仪AMENITY住房平均价格AVERAGEROOMRATE A.R.R收款的指令BILLINGINSTRUCTION取消CANCELLATION不收费房COMPLIMENTARY COMP连通房CONNECTING续住EXTENSION加床EXTRABED预报FORECAST客人帐单GUESTFOLIO管家部报表HOUSEKEEPINGREPORT加入JOIN-IN超过退房时间LATECHECK-OUT记事本LOGBOOK净价NETRATE坏房OUTOFORDER O.O.O包价PACKAGE长包房PERMANENTROOM门市价RACKRATE登记REGISTER登记卡REGISTRATIONCARD转房ROOMCHANGE房价ROOMRATE房间种类ROOMTYPE团体住房名单ROOMLIST同住SHAREWITH旅行社TRAVELAGENT升级UPGRADE空房VACANTROOM贵宾VERYIMPORTANTPERSON V.I.P营业利润贡献ContributiontoTradingProfit CTP总经营利润GrossOperatingProfit GOP平均每间可卖房间的收入RevenuePerAvailableRoom RevPAR收入产生指数RevenueGenerationIndex RGI宾客意见调查系统GuestSatisfactionTrackingSystem GSTS员工满意度调查EmployeeSatisfactionPulseSurvey ESPS全面质量管理TotalQualityManagement TQM质量评估系统QualityEvaluationSystem QES酒店经营管理系统PropertyManagementSyst