酒店部门英语术语.doc

E.D.P(Electronic Data Processor)电脑部1. Executive Officet行政办公室2. Human Resources Dept.人力资源部3. Front Office前厅部4. Housekeeping Dept.管家部5. Food & Beverage Dept.餐饮部6. Recreational Dept.康乐部7. Financial Dept.财务部8. Sales Dept.市场营销部9. Security Dept.保安部10. Engineering Dept.工程部11. Waiting list等候名单12. Average room rate平均房价13. DND=Do Not Disturb请勿打扰14. VIP=Very Important Person贵宾15. Package包价服务16. No-show订房不到17. Message留言18. Cancellation取消19. Walk-in无预订散客20. Morning call叫醒服务21. Complain投诉22. Over booking超额预订23. OOO=Out of Order维修房24. Lost and found 失物招领25. Room status 房间状态26. Check in 登记入住27. Check out 结帐离店28. Reservation预订29. Reception接待30. Operator总机话务员31. Business centre商务中心32. DDD=Domestic Direct Dial国内直拨33. IDD=International Direct Dial国际直拨34. LDD=Local Direct Dial市话35. Suite套房36. Standard room标准间37. Double room大床间38. Mini-bar小酒吧39. Laundry service洗衣服务40. Room service送餐服务41. Menu菜单42. PA=Public Area公共区域43. DJ=Disk Jockey音控员44. Tips=To Insure Prompt Service小费45. AM=Assistant Manager大堂副理饭店专用语 HOTEL TERMS饭店组织机构 HOTEL ORGANIZAION餐饮部 Food &Beverage Department客房部 House keeping Department销售部 Sales& Marketing Department公关部 Public Relations Department前厅部 Front Office人事部 Personnel Department保卫部 Security Department工程部 Engineering Department洗衣部 Laundry Department工会 Trade Union财务部 Accounting Department行政部 Administration Department总经理办公室 Executive Office采购部 Purchasing Department* * *董事长 Chairman董事 Director总经理 General Manager副总经理 Assistant General Manager餐饮部经理 Food & Beverage Department Manager餐饮部副经理 F&B Department Assistant Manager餐厅经理 Restaurant Manager餐厅副经理 Restaurant Assistant Manager厨师长 Chef餐厅主管 Supervisor餐厅副主管 Assistant Supervisor餐厅领班 Captain餐厅副领班 Assistant Captain领位员 Hostess男服务员 Waiter女服务员 Waitress订餐员 Reservation Clerk总机话务员 Operator门童 Doormen酒吧调酒师 Bartender女调酒师 Barmaid销售代表 Representative of Sales & Marketing公关主任 Public Relations Director科长 Chief of Section办事员 Clerk秘书 Secretary收银员 Cashier保安员 Detective实习生 Trainer培训生 Trainee杂工 Valet主厨 Executive Chef厨师 Cook见习厨师 Assistant Cook配菜师 Assembler面点师 Pastry Cook面包师傅 Baker厨师助手